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Project manager technical support vs technical support senior engineer

The differences between project managers technical support and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a project manager technical support and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for a technical support senior engineer are java, linux, and customer service.

Project manager technical support vs technical support senior engineer overview

Project Manager Technical SupportTechnical Support Senior Engineer
Yearly salary$61,581$107,429
Hourly rate$29.61$51.65
Growth rate10%10%
Number of jobs206,881183,916
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 64%
Average age4242
Years of experience22

Project manager technical support vs technical support senior engineer salary

Project managers technical support and technical support senior engineers have different pay scales, as shown below.

Project Manager Technical SupportTechnical Support Senior Engineer
Average salary$61,581$107,429
Salary rangeBetween $36,000 And $102,000Between $82,000 And $140,000
Highest paying City-San Francisco, CA
Highest paying state-Delaware
Best paying company-PayPal
Best paying industry-Telecommunication

Differences between project manager technical support and technical support senior engineer education

There are a few differences between a project manager technical support and a technical support senior engineer in terms of educational background:

Project Manager Technical SupportTechnical Support Senior Engineer
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 64%
Most common majorBusinessElectrical Engineering
Most common collegeStanford UniversityCalifornia State University - Long Beach

Project manager technical support vs technical support senior engineer demographics

Here are the differences between project managers technical support' and technical support senior engineers' demographics:

Project Manager Technical SupportTechnical Support Senior Engineer
Average age4242
Gender ratioMale, 75.6% Female, 24.4%Male, 86.7% Female, 13.3%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between project manager technical support and technical support senior engineer duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
  • Show more

Technical support senior engineer example responsibilities.

  • Manage releases of all front-end applications to Citrix farm.
  • Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
  • Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Analyze systems for capacity planning and assist with the enhancement of network infrastructure and distribute applications.
  • Build, maintain and upgrade W2K3 and W2K8 servers for DOD & USAF.
  • Show more

Project manager technical support vs technical support senior engineer skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common technical support senior engineer skills
  • Java, 7%
  • Linux, 6%
  • Customer Service, 5%
  • Azure, 5%
  • Customer Satisfaction, 5%
  • Troubleshoot, 4%

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