Project manager technical support vs technical support trainer

Differences between project manager technical support and technical support trainer duties and responsibilities

Project manager technical support example responsibilities.

• Manage lifecycle of incidents in adherence to ITIL framework of best practices.
• Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
• Manage external vendors including QA and software development studios to help expedite increase project workload.
• Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
• Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
• Review SLA and operational metrics with customers.
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Technical support trainer example responsibilities.

• Manage and maintain external DNS servers for Internet name resolution of host domains.
• Post event follow up and positioning clients for future success including effectively managing CRM software.
• Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
• Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
• Accomplish to set up several wireless network for different uses within the company building along with their wired/wireless printers.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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