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Project manager technical support vs technician support team leader

The differences between project managers technical support and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a project manager technical support and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Project manager technical support vs technician support team leader overview

Project Manager Technical SupportTechnician Support Team Leader
Yearly salary$61,581$88,988
Hourly rate$29.61$42.78
Growth rate10%10%
Number of jobs206,881142,576
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 56%
Average age4242
Years of experience22

Project manager technical support vs technician support team leader salary

Project managers technical support and technician support team leaders have different pay scales, as shown below.

Project Manager Technical SupportTechnician Support Team Leader
Average salary$61,581$88,988
Salary rangeBetween $36,000 And $102,000Between $64,000 And $122,000
Highest paying City-San Mateo, CA
Highest paying state-New York
Best paying company-Chevron
Best paying industry-Technology

Differences between project manager technical support and technician support team leader education

There are a few differences between a project manager technical support and a technician support team leader in terms of educational background:

Project Manager Technical SupportTechnician Support Team Leader
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Project manager technical support vs technician support team leader demographics

Here are the differences between project managers technical support' and technician support team leaders' demographics:

Project Manager Technical SupportTechnician Support Team Leader
Average age4242
Gender ratioMale, 75.6% Female, 24.4%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between project manager technical support and technician support team leader duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Project manager technical support vs technician support team leader skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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