Public relations supervisor vs director, customer relations

The differences between public relations supervisors and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a public relations supervisor and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $75,368 average annual salary of a public relations supervisor.

The top three skills for a public relations supervisor include press releases, account management and integrated marketing. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Public relations supervisor vs director, customer relations overview

	Public Relations Supervisor	Director, Customer Relations
Yearly salary	$75,368	$134,672
Hourly rate	$36.23	$64.75
Growth rate	8%	8%
Number of jobs	25,097	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a public relations supervisor do?

Public or patient relations representatives are professionals who act as an intermediary between hospitals and the families of their patients. These representatives are required to provide excellent service to patients and their families by responding to their questions, filling out paperwork, and providing information. They are required to handle all communications and complaints as well as relay concerns to the appropriate channels. Public relations representatives must also conduct satisfaction surveys so that they can improve the loyalty and service recognition of the company.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Public relations supervisor vs director, customer relations salary

Public relations supervisors and directors, customer relations have different pay scales, as shown below.

	Public Relations Supervisor	Director, Customer Relations
Average salary	$75,368	$134,672
Salary range	Between $54,000 And $104,000	Between $91,000 And $197,000
Highest paying City	-	Carson City, NV
Highest paying state	-	Nevada
Best paying company	-	California Resources
Best paying industry	-	Manufacturing

Differences between public relations supervisor and director, customer relations education

There are a few differences between a public relations supervisor and a director, customer relations in terms of educational background:

	Public Relations Supervisor	Director, Customer Relations
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Public relations supervisor vs director, customer relations demographics

Here are the differences between public relations supervisors' and directors, customer relations' demographics:

	Public Relations Supervisor	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 41.0% Female, 59.0%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between public relations supervisor and director, customer relations duties and responsibilities

Public relations supervisor example responsibilities.

Manage public affairs and media efforts including writing and placing op-eds and mobilizing editorial campaigns.
Administer corporate oversight of customer expectations and appropriate services to ensure alignment between customer practices and core customer service values.
Direct strategic planning and execution for entertainment partnership platform to include B2C communications and marketing.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Public relations supervisor vs director, customer relations skills

Common public relations supervisor skills

Press Releases, 10%
Account Management, 8%
Integrated Marketing, 6%
Direct Reports, 5%
Guest Service, 4%
Client Relations, 4%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Public Relations Supervisor
Public Relations Supervisor vs Director, Customer Relations

Updated January 8, 2025

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