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The differences between remote services technicians and service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a remote services technician and a service technician. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $40,379 average annual salary of a service technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a service technician are plumbing, customer service, and preventative maintenance.
| Remote Services Technician | Service Technician | |
| Yearly salary | $48,302 | $40,379 |
| Hourly rate | $23.22 | $19.41 |
| Growth rate | 8% | 8% |
| Number of jobs | 151,086 | 254,533 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Associate Degree, 29% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.
Remote services technicians and service technicians have different pay scales, as shown below.
| Remote Services Technician | Service Technician | |
| Average salary | $48,302 | $40,379 |
| Salary range | Between $29,000 And $78,000 | Between $28,000 And $57,000 |
| Highest paying City | - | Richmond, CA |
| Highest paying state | - | Hawaii |
| Best paying company | - | IBM |
| Best paying industry | - | Technology |
There are a few differences between a remote services technician and a service technician in terms of educational background:
| Remote Services Technician | Service Technician | |
| Most common degree | Associate Degree, 38% | Associate Degree, 29% |
| Most common major | Computer Science | Business |
| Most common college | - | - |
Here are the differences between remote services technicians' and service technicians' demographics:
| Remote Services Technician | Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 89.2% Female, 10.8% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |