Remote support technician jobs in Brookfield, WI - 346 jobs
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Peer Support - Conditional Release Waukesha Courts
Wisconsin Community Services 3.2
Remote support technician job in Pewaukee, WI
Peer Support - Waukesha Courts Conditional Release • Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends. • Provide one on one peer support services in the community
• Link individuals to a variety of self-determined supports and services within the Milwaukee area, including mental health, substance use support, natural/familia supports
• Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery
• Responsible for maintaining accurate documentation of all contacts in awards, including completing the needs assessment, progress notes with peers, and all collateral contacts
• Maintain regular contact with the referring case workers, including preparing for and attending all scheduled monthly update meetings with the referring case managers, and their supervisors,
• Complete all agency trainings as required within the agency timelines
• Attend and participate in monthly in person team meetings
• Attend in-service and conferences as required
• This position requires regular driving for work-related duties and community outreach.
Required Qualifications
• Must have completed the State Peer Support Training curriculum and pass the Certification test within the first 6 months of employment.
• One year of experience as a peer support is preferred, but not required
• Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements
• Must pass a driving record background check to be eligible to drive in the community during work hours
• Must have knowledge of resources available to the people served in the Peer Support Program
• Meet all the employee requirements including references, criminal background check, drug test, and driver's license check.
• Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples:
o Working knowledge - can understand basic principles and solve basic problems
o General knowledge - has comprehensive understanding of substance use disorders and as well as mental health disorders
Knowledge, Skills and Abilities
• Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel).
• Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage required caseloads.
• Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
• Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
• Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.
• Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including individuals, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
PHYSICAL DEMANDS:
The position is mobile with time spent in the community, including home visits and other community based locations. Driving throughout Milwaukee County; must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule to meet the schedule needs of the peers, which may include evenings and weekend work.
Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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$41k-50k yearly est. 6d ago
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Computer Field Tech Position-Milwaukee WI
BC Tech Pro 4.2
Remote support technician job in Milwaukee, WI
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Help Desk Support Services Manager - Information Technology (IT)
UMOS
Remote support technician job in Milwaukee, WI
Earn up to $3,000 in incentive pay during your first year of employment!
Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.
Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:
Paid time off that will increase over your years of service
15 paid holidays annually
A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
A variety of support services to promote well-being through the employee assistance program
Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.
Helpdesk Support Services Manager Job Compensation:
$81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience).
Helpdesk Support Services Manager Job Responsibilities:
ââSupervisory/Administrative
âLead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide.
âProvide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings.
âLead projects focused on continuously improving Corporate IT services.
âRecommend and implement process improvements, guide team on required process documentation and related metrics.
âCreate standards for process documentation.
âStay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model.
âDevelop and maintain positive relationships with teams across the organization.
âPrepares written and electronic reports, correspondence, and other documents as needed.
âObtain feedback from internal customers to ensure operational effectiveness goals are being maintained.
âMaintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training.
âAttends meetings, conferences, and other workshops as assigned.
â âEnd User Support
âWork hands-on with the Help Desk team, acting as an escalation point for issues, supporting your team in finding solutions to complex problems. Uses experience and knowledge to determine root causes of observed trends and/or repeated incidents.
âUtilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes.
âDirect and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary.
âMaintains awareness of overall network and systems availability.
âEnsures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior.
âGuide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age.
âWorks with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met.
âAnalyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks.
âProvides input and recommendations on technological changes based on observations of user and organizational needs.
âRecommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions.
âReviews and revises technical and user documentation, processes, and procedures.
âAssists with infrastructure backup and restore procedures according to provided instructions and IT business practices.
âMaintains confidentiality of network users, data, lists, rights, and permissions.
â âAsset Management and Support
âResponsible for lifecycle management of user-based computing hardware and peripherals.
âFacilitates repair/replacement/maintenance and updates of equipment and software.
âOversees and assists team with the installation of software, computer systems, and peripheral equipment.
âEnsures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices.
âAssists with software and hardware testing to evaluate ease of use and effectiveness for user needs.â
Helpdesk Support Services Manager Job Qualifications:
ââBachelor's degree in Information Technology, Computer Science, or related field.
âMinimum of five years of progressive, relevant IT experience supporting end-users with at least three years recent experience supervising and leading a multi-location team of Help Desk support staff.
âMinimum of five years delivering user system support including but not limited to: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms.
âMinimum of three years of experience leading technical projects from start to finish.
âAdvanced knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals.
âWorking knowledge of IP based enterprise networks.
âIndustry recognized IT Support Certifications a plus
âExcellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge.
âAble to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information.
âBilingual (Spanish) a plus.
âMust have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.â
Work Environment, Physical, and Sensory Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions.
Physical Demands:
ââRequires manual dexterity necessary to operate computer keyboard and to install system hardware.
âEmployee is frequently required to stand, walk, sit, bend.
âOccasionally required to lift and/or move up to 20 lbs.
âOccasionally required to lift and/or move over 20 lbs. with assistance.
âOccasionally required to drive.
âFrequently exposed to moderate temperature generally encountered in a controlled temperature environment.
âNoise level in this work is usually quiet to moderate.
ââ
Tools & Equipment Used:
ââiPad, iPhone, laptop/desktop computer,
âProjectors, multi-functional scan/fax/copy machine.
âUse first aid equipment, fire extinguisher.
âUsage varies by position.
ââ
Additional Eligibility Requirements:
Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting.
UMOS isâ¯an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employmentâ¯without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.â¯
$81.1k-101.3k yearly 60d+ ago
IT Support Specialist
Annex Wealth Management
Remote support technician job in Brookfield, WI
Kickstart your IT career-solve, support, succeed!
Annex Wealth Management - Know the Difference
Join Our Growing Team at our Headquarters in Brookfield - (on-site gym)!
Are you in search of an employer that prioritizes a positive culture and encourages outstanding teamwork? ‘Know the Difference' applies to our employees too. We are a proud seven-time recipient of the Milwaukee Journal Sentinel's Top Workplaces Award. Our employees list our vibrant culture and engaged teams as two of our best features!
Annex Wealth Management is a privately held, full-service registered investment advisor acting as a fiduciary for individuals, families, and businesses. Our team approach means our clients consistently interact with a group of experienced professionals boasting key credentials, certifications, and achievements in investment, tax, insurance, estate planning, and more.
Communication and Education are key to Annex Wealth Management's growth. Check us out on YouTube, our multiple podcasts, “Money Talk” on WTMJ; “The Investment Show” on WISN; and “The Annex Wealth Management Show” on WHBY and WFSX.
At Annex Wealth Management, our values aren't just words - they guide how we work every day:
Knowledge
Accountability
Integrity
Courage
Respect
Ownership
Does this resonate with you? We're looking for positive, talented individuals who naturally embody these principles in their work and interactions. If you're ready to join a culture where these values are the foundation of everything you do, we'd love to hear from you.
What You'll Do
Looking to kickstart your career in IT support? As an IT Support Specialist, you'll play a key role in assisting end-users, troubleshooting technical issues, and ensuring smooth day-to-day operations across systems and devices. You'll gain hands-on experience with hardware, software, and network support while building the foundation to grow into advanced IT roles.
Communication & Professionalism: Provide clear, professional communication across emails, internal chats, phone calls, and in-person interactions to ensure smooth collaboration and positive user experiences.
Ticket & System Record Maintenance: Accurately log, track, and update support tickets and system records, ensuring documentation is complete and issues are resolved in a timely manner.
Team Participation & Collaboration: Actively contribute to IT projects and task management, collaborating with colleagues and escalating issues when necessary to deliver effective solutions.
Accuracy & Task Completion: Consistently resolve assigned tickets on time with outstanding attention to detail, thorough documentation, and reliable follow-through-supporting overall IT efficiency.
Resourcefulness & Problem-Solving: Identify when situations require input from other IT team members, and take initiative to resolve issues using available tools, knowledge bases, and resources. Maintain a solution-oriented mindset.
Proactive Communication: Provide timely updates to users and IT leadership, addressing concerns and ensuring alignment across projects and support needs.
User Engagement: Build foundational experience assisting end-users with hardware, software, and network issues through email, phone, and in-person support-contributing to strong and lasting relationships with internal teams.
Requirements
What You'll Need to Succeed
Education and Certification: High school diploma or equivalent required; Bachelor's degree or IT certifications (CompTIA A+, Network+, etc.) highly preferred.
Experience: 1+ years of experience provisioning and managing accounts in Microsoft Azure, Entra, and Exchange Online. 1+ years of experience managing devices and software using Microsoft Intune.
User-Focused Communication: Excellent communication skills with a service-first mindset, able to explain technical concepts clearly to non-technical users.
Organizational Excellence: Proven ability to manage multiple tickets and priorities while delivering timely, accurate results in a fast-paced environment.
Team-Based Collaboration: Comfortable working cross-functionally with IT colleagues, system administrators, and other departments to ensure user needs are met.
Technology Proficiency: Ability to learn and develop proficiency with multiple internal platforms, ticketing systems, and troubleshooting tools.
Comprehensive Benefits
We deeply value your leadership, talent, time, and commitment. In return, we offer a total rewards package designed to recognize and appreciate your contributions.
This includes a comprehensive suite of:
Benefits: Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan to help you secure your financial future
Life & Disability Insurance
Paid Time Off (PTO)
401(k) Retirement Plan: Build your future with our 401(k) plan and employer contribution
Company Events: We believe in celebrating wins and creating connections - whether it's through get togethers, our Annual Picnic, or company milestones
Opportunities for professional growth and development
Summer hours
Casual Friday's!
We are committed to providing an environment where you can thrive and achieve your full potential.
Equal Employment Opportunity:
Annex Wealth Management is an equal opportunity employer. We are committed to providing a work environment free from discrimination and harassment. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. We encourage applicants of all backgrounds to apply.
$35k-61k yearly est. 12d ago
BIM IT Support Specialist
Selectek, Inc.
Remote support technician job in Wauwatosa, WI
Selectek is looking for an IT Support Specialist to join our team and help power the technology backbone of our growing organization. In this role, you'll provide hands-on support for hardware, software, and BIM-related tools, including Autodesk products. This is an excellent opportunity for someone early in their career who's eager to learn, grow, and gain real-world IT experience in a tech-forward construction and engineering environment.
Key Responsibilities
Respond to and manage internal IT support tickets, providing timely assistance to team members.
Set up, configure, and maintain hardware for new and existing users (laptops, monitors, peripherals, etc.).
Troubleshoot issues related to Revit, Navisworks, and other Autodesk software used by design teams.
Support day-to-day IT needs, including software installations, updates, and license management.
Assist with Microsoft 365, Teams, and basic network troubleshooting.
Maintain accurate asset and configuration records, including inventory tracking.
Document troubleshooting steps and create internal knowledge base articles.
Escalate complex issues to senior IT staff or vendors when necessary.
Supportremote employees and ensure their technology setups remain effective.
Help improve IT workflows and stay current with updates in Autodesk and BIM-related systems.
Required Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
Solid understanding of hardware setup, operating systems (Windows/Mac), and software troubleshooting.
Strong communication and interpersonal skills - clear, patient, and team-focused.
Experience with Microsoft 365, Teams, and basic networking concepts.
Detail-oriented, organized, and able to manage time effectively across multiple support requests.
Eagerness to learn and contribute to a collaborative team environment.
Preferred / Bonus Experience
Familiarity with Autodesk tools such as Revit, Navisworks, AutoCAD, or BIM 360.
Experience supporting technology for construction, architecture, or engineering teams.
Pay: $28.85 - $33.65
Term: 6-months temp to perm
If you are qualified and interested in this opportunity, please send an updated resume to mKLankswert@selectek.net OR contact Kyle Lankswert directly by calling 470-203-9801.
$28.9-33.7 hourly 55d ago
PC Support Technician
Tier4 Group
Remote support technician job in Milwaukee, WI
Job Description
Title: PC SupportTechnician
Type: Onsite
Duration: ASAP - December 2025
Perks: Competitive Rates, Benefits, free daily lunch when onsite
About the Role
We are seeking a PC SupportTechnician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences.
Key Responsibilities
Deploy and configure PCs, mobile devices, and related hardware/software for end-users.
Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently.
Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments.
Identify and suggest process improvements to enhance service quality and efficiency.
Collaborate with internal teams and technical experts to drive innovation and improve user experience.
Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience.
Qualifications & Skills
Education: Associate's or Bachelor's degree in Computer Science, MIS, or a related field or equivalent work experience.
Experience: Minimum 2 years of technical Help Desk or IT support experience.
Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools.
Proficiency in technical problem-solving and issue resolution.
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation, with the ability to build rapport and manage expectations.
Ability to multi-task and prioritize in a dynamic environment.
Attention to detail, particularly in documentation and follow-through.
A team player with a continuous learning mindset, open to feedback and process improvement.
Self-motivated and reliable, able to meet deadlines and work independently when needed.
Nice-to-Have Skills
Experience with enterprise IT environments and help desk ticketing systems.
Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable).
Knowledge of ITIL practices and service management principles.
$35k-61k yearly est. 1d ago
Technology Support Specialist
Stratacuity
Remote support technician job in Milwaukee, WI
Our great client in Milwaukee, WI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to [email protected]. Specifically, you will be responsible for:
* Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
* Managing proprietary software changes and the introduction of new and highly complex technologies
* Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
* The resolution of all field computer associated problems
* Leveraging a ticketing system to manage workflow
* Working occasionally with vendors; tracking service agreements
* Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
* 2 years of Level 1 Help Desk experience
* Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity, you will have:
* An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
* 2+ years of Level 1 and 2 Help Desk experience preferred
* Demonstrated success troubleshooting PC related problems in a Windows environment
* Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
* Answer basic troubleshooting questions for desktop computers / laptops
* Support and maintain a LAN/Server
* Install system changes
* Provide sign-on maintenance/assistance
* Set-up and maintain networked computers
* Order network office computers and track maintenance agreements
* Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
* Experience working with vendors preferred
* Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following core competencies and characteristics:
* Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
* Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
* Strong written and verbal communication skills
* The ability to balance multiple priorities; strong demand management skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employee Type:
Contract
Location:
Milwaukee, WI, US
Job Type:
Date Posted:
December 2, 2025
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$35k-61k yearly est. 1d ago
Technical Support Specialist II
Eset 4.6
Remote support technician job in Milwaukee, WI
A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products. The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.
The employee is an expert in at least one product in which he has in-depth knowledge.
He or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products.
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES • Provide technical support to customers, partners and resellers for ESET products. • Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior. • Document, process and analyse incoming customer requests through all communication channels. • Gather relevant information based on requests from higher level support and implemented processes. • Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures. • Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures. • Perform enhanced troubleshooting. • Become familiar with existing products and their components as well as with the tools, • processes and procedures that are relevant for the team. • Consult the superior on problems and risks in a timely manner. • Continuously develop technical knowledge and skills. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTS Education: • Completed IT-related education or equivalent qualification Experience: • Years of work experience: 2 Knowledge: • Very good theroretical and practical knowledge in the IT environment • Advanced understanding of operating systems (Windows, mac OS, Linux), network architecture and application software • High analytical skills and structured way of working Language: • English B1 Communication: • Very good verbal and written communication Managerial skills: • N/A Personal characteristics: • N/A
Benefits
Health & well-being
Cigna Medical Plan
Cigna Dental Plan
EyeMed Vision Plan
Reliance Standard Life Insurance
Reliance Standard Long Term Disability Plan
HealthJoy Employee Assistance Program
Cigna Supplemental Insurance
Lifestyle Spending Account
Bi-Weekly Mediation Series
On-site Gym and shower facilities
Family
Volunteer Day off
Paid Time off
Tuition Reimbursement
Birthing Parent Match
Pet Insurance
Office
Recreational Zone
Coffee & Snacks
Parking Benefit
Other
Benefit Hub - Discounts on travel, cars, electronics, etc…
401(k) retirement savings
ESET's Charitable Contributions Program
Referral Program
Primary location
Milwaukee
Additional locations
Time type
Full time
$57k-76k yearly est. Auto-Apply 44d ago
Technical Support Specialist
Salzgitter AG
Remote support technician job in Waukesha, WI
Your Tasks: * Respond to customer inquiries regarding technical issues, aftermarket parts, and rebuilds. * Diagnose and resolve technical problems by conducting detailed research on part numbers and system configurations. * Identify components for special kits and sub-assemblies to support customer needs.
* Verify part pricing and availability in coordination with the Customer Support Supervisor or Manager.
* Recommend and communicate updates for machine manuals to the Documentation team.
* Enter new part numbers into the Finesse system as needed.
* Determine warranty coverage for customer requests and advise accordingly.
* Assist in identifying Engineering Change Requests and collaborate with Engineering or related teams.
* Perform parts lookups and retrieve technical drawings to support purchasing and service.
* Participate in the 24/7 on-call support rotation, providing technical assistance during non-business hours.
Your Qualifications:
* Associate degree or equivalent from a two-year college or technical school.
* Minimum of five years of experience in technical support, customer service, or parts sales for mechanical equipment-or an equivalent combination of education and experience.
* Strong troubleshooting skills and ability to interpret technical documentation.
* Excellent communication and customer service skills.
Benefits:
* Medical, Dental, and Vision insurance available after 30 days of employment.
* Generous Educational Reimbursement program.
* On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program.
* Company-sponsored Life and Disability Insurance.
* Paid Time Off and ten (10) paid holidays per year.
* 401(k) with Company Match.
$35k-61k yearly est. 9d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Milwaukee, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$27k-36k yearly est. 10d ago
IT Support Analyst
Compass Health Center 3.5
Remote support technician job in Brookfield, WI
Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis - every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.
About This Role
As the largest provider of
PHP/IOP
programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.
Launching in September 2025, our newest location in Brookfield, WI, will be home to top local talent in behavioral health care. This interdisciplinary team of trailblazers will build our adolescent, and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade. We are building a team of the best operational talent to build our IT presence in Brookfield.
The IT Analyst II provides user support to resolve issues with computer programs, hardware, and systems. In this role, support analysts may focus on a specific aspect of the IT department, such as Network Administration. i.e. Azure AD, Exchange, GPOS, etc, or they may provide general technical support to end users. In any case, the support analyst examines issues with IT software, and equipment and develops and deploys solutions to keep computers working, and builds computers for new hires.
*This is a Hybrid position with the expectation of being on-site two to three days per week*
What You'll Do:
Day to day break fixes of all Compass equipment, including hardware and software.
Hardware maintenance which includes printers, computers, monitors, phones, servers, etc.
Software maintenance which includes MS Office suite, Symantec virus protection, Outlook, etc.
Data room - Maintain data rooms for both locations.
Licenses - Ensure all software licenses are current; Windows, Adobe, Outlook, VPN, etc.
Account creation - New hires: AD, Outlook Suite Products, VPN and Phone Admin/Voicemail.
Incident tracking - Maintain current records through FreshService ticketing system.
IT equipment moves - Relocations, build-outs, moves between locations, etc.
Equipment ordering - For new hires or when requested by staff (requires approval).
Maintain inventory - Spare PCs, phones, printers, etc. Dispose of all retired equipment.
Research new hardware and/or software that improves functionality.
Point of contact for vendors: Wiring, printer maintenance, Chicago security system.
Providing minor technical or operational training.
Completing IT support logs and be available to work across teams on multiple technology/business projects.
Provide training for junior staff/new hires within the technology group.
On call for emergency issues or outages, and for proactive upgrades - nights and weekends.
Flexible to work long hours including weekends as required and ability to travel on short notice for customer issues.
Who You Are:
Have a Bachelor's Degree in Information Technology or Computer science.
If no Degree, 3-5 years of experience in an IT Support or Technology Support requirement
Have a strong passion for technology and ability to work in an adaptive environment.
Ability to provide high level of customer service and enjoy helping people resolve their IT questions
Ability to Create and Implement Procedures
Team collaboration - support analysts tend to work within larger teams of IT professionals to resolve user issues, so effective collaboration within the department is essential.
Organizational Skills/Attention to Detail/Effective Time Management Skills
Honesty, Strong Verbal Communication Skills/Positive Attitude/Friendliness/Kindness/Compassion
Knowledge of operating systems, office software, enterprise software, and server systems.
Knowledge of remote desktop support systems including TeamViewer, RDP, LogMeIn, etc.
Familiarity with networking systems and protocols.
Time management - support analysts typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner.
We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!
Who We Are
Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.
A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.
Benefits & Perks
We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.
For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.
What's Next?
Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply - we'd be grateful to hear from you!
$34k-44k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Hultafors Group North America
Remote support technician job in Richfield, WI
Job DescriptionDescription:
As an IT Support Specialist, you'll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms-including our ERP system and Shopify storefront(s). You'll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required.
Key Responsibilities
Serve as the first point of contact for end-user IT support (onsite and remote)
Troubleshoot and resolve issues related to hardware, software, networking, and user access
Configure and deploy desktops, laptops, printers, and mobile devices
Support and maintain Microsoft 365 accounts, Active Directory, and device management tools
Assist with ERP administration: user setup, permissions, troubleshooting, and light data support
Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage
Maintain IT documentation and asset inventory
Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts
Collaborate with senior IT staff on projects and system improvements
Requirements:
Requirements
1-3 years of hands-on IT support experience in a help desk or desktop support role
Proficiency with Windows environments
Experience with Microsoft 365, Active Directory, and common remotesupport tools
Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central)
Familiarity with Shopify or comparable eCommerce platforms
Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing)
Excellent communication, troubleshooting, and problem-solving skills
Strong sense of ownership, attention to detail, and a customer-first mindset
Must be able to work on-site full-time at our Richfield, WI office
Nice to Have (Bonus Points)
Experience with IT ticketing systems
Knowledge of cybersecurity best practices and endpoint protection tools
Familiarity with remotesupport tools (ScreenConnect)
Certifications: CompTIA A+, Microsoft Certified, or similar
$35k-61k yearly est. 22d ago
IT Help Desk II - 1st & 2nd Shift - ON SITE
Strohwig Industries Inc.
Remote support technician job in Richfield, WI
Job Description
BENEFITS
Medical & Vision Insurance
Supplemental Insurance Plans Available
Dental Insurance (Company paid)
STD and Life & AD&D Insurance (Company paid)
401(K) Matching
PTO & Unpaid Excused Absences
Uniforms (Company paid)
Training & Apprenticeship Opportunities
Safety Shoe & Glasses Reimbursement Program
Gym Membership Reimbursement Program
15% Shift Premium - 2ND SHIFT ONLY
JOB SUMMARY
The on-site IT Help Desk II configures and maintains desktop, laptop, and mobile device operating systems and provides technical support for all Company employees. They also aid System Administrator and Network Administrator as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Configures, maintains, and deploys desktop operating systems, ensuring data integrity and system security; installs, configures, troubleshoots, and responds to desktops, laptops, and mobile device user concerns.
Addresses and resolves user accounts, software, hardware, network connectivity, and other computer-related technologies.
Interviews users to collect information, and handles problem recognition, research, isolation, resolution, and follow-up for routine and advanced user problems, referring more complex issues to Lead IT or Network/System Administrator.
Maintains and updates virus protection on PCs.
Coordinates with the Lead IT or Network/System Administrator to complete projects.
Performs routine and ongoing preventative maintenance on all company PCs.
Assist in maintaining fixed asset inventory of all hardware.
Creates and maintains system documentation, including updates, help desk history records, and related problem documentation.
Assists in writing and revising user training manuals and procedures.
Assists in developing training materials such as exercises and visual displays.
Trains users on software and hardware at their stations or in a classroom setting.
Installs personal computers, software, and peripheral equipment.
Stays current with technology through resourcing publications and educational opportunities.
Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Knows project management software, spreadsheet software, Word Processing software, ticketing, and remote access applications. Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to build knowledge and skills to work toward continuous advancement. Shares expertise with others.
Performs other duties as requested.
The above list reflects the general details describing the position's principles and essential functions. It shall not be construed as the only duties assigned for the job. An individual in this position must successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM QUALIFICATIONS
Associate degree in Computer Science and 2+ years experience; or 3+ years of experience in a similar support position.
Proficiency in Microsoft Office.
Experience with MS365 Teams.
Demonstrated communication skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Ability to solve practical problems and deal with various concrete variables in situations with limited standardization.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
PREFERRED QUALIFICATIONS
Demonstrated customer service skills.
Certification in A+ or Microsoft MCSA.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Frequently required to talk or hear.
Frequently required to sit, stand, walk, push, pull, bend to the floor, use hands to finger, handle, or feel, and reach with hands and arms.
Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
Frequently required to lift and move up to 10 pounds and occasionally lift and move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Read English.
Communicate effectively with employees.
WORKING ENVIRONMENT
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Primarily office-based position in a climate-controlled, low to moderate noise environment.
Occasionally requires work to be performed on the shop floor.
Moderate noise levels from operating machines in the shop.
Physical hazards from moving equipment and machine parts in the shop.
Breaking fumes, dust, and mist in the shop.
Skin exposed to oils and cutting fluids in the shop.
Need someone for 1st & 2nd Shift
$35k-61k yearly est. 3d ago
IT Surveillance and Security Technician II - Brookfield, WI
Msccn
Remote support technician job in Brookfield, WI
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
We are seeking a skilled and reliable IT Surveillance & Security Technician II to join our Business Technology team. This position will manage and advance Silgan's surveillance and physical security systems, including CCTV, DVRs, and door access control technology. The role combines hands-on technical work with project management, ensuring our facilities remain secure and our systems operate efficiently.
What We Can Offer You
An inclusive and collaborative culture where every team member is valued and recognized.
Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage.
Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs.
401(k) plan with employer match (after eligibility period).
Paid time off and holiday schedule.
Tuition assistance for professional development and certifications.
Opportunity to work in a stable, growth-oriented environment.
What You Will Do
Provide leadership and direction for Silgan's surveillance and door access systems across multiple sites.
Plan, coordinate, and execute new installations, upgrades, and maintenance projects from start to completion.
Oversee operational performance of DVRs, cameras, monitors, multiplexers, switchers, and related components.
Configure, manage, and maintain access control systems across Silgan facilities.
Administer and support access control technologies, including Kantech-Entrapass, Virtual Keypad, Keri, CCure, Paxton, and Premisys.
Manage and maintain video surveillance platforms such as ExacqVision, Axis Communications, and Speco.
Interpret technical drawings and engineering plans to ensure system accuracy and efficiency.
Develop and maintain relationships with vendors for system maintenance, upgrades, and equipment procurement.
Perform hardware and software installations, updates, and system integrations.
Evaluate and monitor network and power infrastructure supporting surveillance and security systems.
Troubleshoot and resolve technical issues to maintain system uptime and reliability.
Maintain detailed documentation, drawings, and standards for system configuration and troubleshooting.
Track performance metrics, uptime standards, and compliance with internal policies and safety guidelines.
Additional Qualifications/Responsibilities
What You Need to Have
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Five or more years of experience managing surveillance, CCTV, and door access control systems.
Hands-on experience with enterprise-grade surveillance and access control technologies.
Familiarity with leading platforms such as Kantech-Entrapass, Virtual Keypad, Keri, CCure, Paxton, Premisys, ExacqVision, Axis Communications, and Speco.
Proficiency with project management tools and methodologies.
Strong knowledge of electrical and video system installation, cabling, and hardware setup.
Experience with networking, system integration, and Windows environments (including virtual machines).
Knowledge of architectural and control requirements for door security systems.
Excellent troubleshooting and problem-solving skills.
Strong written and verbal communication abilities and a customer service mindset.
Who We Are
America's largest metal food packaging producer.
A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
$37k-69k yearly est. 8d ago
Electrician Technical Support Specialist
AP Electric & Generators LLC 3.3
Remote support technician job in Pleasant Prairie, WI
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Health insurance
Paid time off
Training & development
About AP Electric & Generators AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, weve helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out.
Position Overview
Were looking for an Electrician to join our Customer Support Call Center team.
This unique role blends technical expertise with exceptional customer service helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email.
If youre an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment.
What Youll Do
Answer inbound calls and emails from customers about generator operation, installation, or service.
Perform remote troubleshooting and technical support for standby generator systems.
Schedule service appointments and coordinate with field technicians or service partners.
Log customer interactions, troubleshooting notes, and outcomes in our CRM system.
Guide customers through warranty claims, product registration, and preventive maintenance.
Educate customers on safe operation and upkeep of standby generators.
Support AP Electrics mission to provide fast, knowledgeable, and reliable customer care.
What Youll Bring
Active state electrician license (preferred but not required).
3+ years of experience working with standby or backup power systems.
Previous call center, help desk, or customer service experience preferred.
Strong communication skills both technical and customer-friendly.
Proficient with computers, email, and CRM systems.
Ability to stay calm, organized, and professional under pressure.
Bonus Points For
Experience with major generator brands: Generac, Kohler, Briggs & Stratton, or Cummins.
Background in residential or commercial electrical systems.
Bilingual (English/Spanish).
Why Join AP Electric
Competitive pay + annual performance bonus
Health insurance reimbursement
Paid time off and holidays
Training and career growth opportunities
Supportive, team-driven culture
Schedule
Full-time position (MondayFriday), no weekends
How to Apply
If youre a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you!
Apply today and power your career with AP Electric & Generators.
$35k-67k yearly est. 27d ago
Siebel Specialist/Helpdesk
Designeers Midwest
Remote support technician job in Milwaukee, WI
USCAN CRM Triage and Remediation Key responsibilities/essential functions include: ? Support the Siebel CRM system ? Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution
? Guide Field Personnel end users through issues with on the job training
? Interact with US Service Field Team members to confirm next steps before applying data updates
? Will take task based data management update requests and operate independently to complete the tasks.
? Update Key System Data such as, but not limited to: Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing
? Responsibilities may not be limited to the above and are subject to change
Qualifications
Required Qualifications:
Process Thinking:
Ability to learn/understand Siebel 8.1 CRM System Views
Ability to understand different Service Business functions/processes in System Views
Ability to understand Data Flows
Computer skills
Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome
Attention to detail, accuracy and record keeping of work performed
Ability to take direction, then work independently
Ability to take notes on requested Tasks
Ability to determine when to ask questions on unanticipated variations, vs work independently
Advanced Communication Skills
Ability to communicate in person and on the phone in an effective manner
Ability to collaborate
Ability to multi-task and record and self-audit day to day activities
Ability to manage & track multiple tasks and stay focused to close
Ability to adapt, shift focus if needed, but keep other tasks in mind for further work
General
Ability to be located at 9900 Innovation Drive, Wauwatosa
Minimum Bachelor?s degree
Minimum 3 year related job experience
Preferred Skills
Oracle, OBIEE, MS Access, ServiceNow
Previous Field service communication experience
Potential for some later evening hours to cover Pacific Time zone
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-42k yearly est. 15h ago
Technical Support Specialist II
Avidity Science
Remote support technician job in Waterford, WI
Position Overview: The role of the Technical Support Specialist II is to deliver advanced technical knowledge and troubleshooting skills to our internal and external customers in order to achieve exceptional customer satisfaction in accordance with Avidity Science product specifications and quality standards.
Location: Waterford, WI
Job Type: Full-time
Key Job Responsibilities:
Provide advanced technical knowledge and troubleshooting skills to our field service team.
Proactively manage, communicate, and solve customer issues/SFDC cases relating to active/field equipment
When necessary, continue to manage, but escalate complex or non-resolved customer issues to Engineering
Using actual equipment/products, be capable of demonstrating operation and/or advanced troubleshooting techniques.
Assist with any required equipment setup or calibrations.
Assist with technical bulletin creation.
Assist in the creation and execution of training/troubleshooting material.
Work cross-functionally to support strategic and improvement initiatives.
As needed/scheduled, participate in the rotation for “on call” customer support.
What You Bring to the Table:
Associates degree in a technical field (Mechanical Engineering, IT or computer science, etc.)
5-7 years of experience providing IT support for hardware, network and software. Knowledge of VPN, TCP/ IP Networking, low voltage.
Ability to communicate effectively with internal and external customers.
What We Offer:
Medical, dental, vision, life insurance and disability
Voluntary benefits including accident, critical illness, and hospital indemnity
401k with company match
Bonus Plan
PTO and paid holidays
Supportive and Inclusive work culture
Community Involvement and paid volunteer time
Flextime
Tuition Reimbursement
Collaborative work environment
About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.
Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally.
$35k-60k yearly est. 36d ago
Certified Peer Support Specialist- Waukesha Court Services
Wisconsin Community Services 3.2
Remote support technician job in Pewaukee, WI
The Certified Peer Support Specialist will provide 1:1 peer support to individuals in need of peer support services in Waukesha County. Peer services include, connecting peers with community resources and helping them navigate resources, as well as provide strength based support and encouragement. The Peer Support Specialist will focus on reducing stigma and promote the benefits of peer support services by facilitating educational presentations to local community businesses and community partners.
Essential Functions:
Promote and recruit for the peer services and provide outreach to peers from populations within Waukesha County, focusing on peers that currently do not have access to peer support.
Provide 1:1 peer support services to people in Waukesha County.
Assist the individual in exploring goals and priorities using the created Needs Assessment to receive support for the duration of program enrollment.
From a recovery perspective, provide a strength-based review of an individual's abilities, strengths, and assets.
Encourage individuals to become the expert of their own lived experiences and develop voice and choice around service participation to be empowered in their recovery.
Support individuals in navigating systems of care and encourage the participant to communicate with other services providers.
Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state, and federal codes. This includes completion of initial and ongoing Needs Assessments, and progress notes for each interaction with individuals in the program, as well as documentation of all reporting requirements as indicated by the funding source.
Work with the participants' collateral and community contacts to promote continuity of care with written and explicit consent to support their recovery journey.
Assist participants in their process of stabilization and recovery.
Conduct outreach to local businesses to promote the understanding and use of peer support services, through educational presentations.
Attend and participate in staff meetings and weekly supervision.
Attend in-service training and conferences as required.
Other Duties and Responsibilities:
Other job-related duties as may be necessary to carry out the responsibilities of the position.
Other duties will be determined by the supervisor.
Knowledge, Skills, and Abilities: Maintain Peer Support State Certification, Knowledge of the Wisconsin Criminal Justice System; knowledge of local treatment programs and community resources to include housing, education, public transportation; knowledge of the Circuit Court Access Program (CCAP); Strong verbal and written communication skills; ability to respond appropriately in crisis situations; sensitivity toward cultural, ethnic and disability issues; good organizational, computer and typing skills; good judgment; effective use of time, must be trained in all WCS required Evidence Based Principals, including mandated reporter training, within 90 days of hire and follow models for fidelity established by the agency.
Minimal Qualifications:
High school or GED/HSED required; graduate of state Certified Peer Specialist training
Possess current Certified Peer Specialist certification
Strong written and verbal communication skills
Personal experience with mental health and substance use needs and knowledge of recovery principles
Meet all WCS and contractor requirements for criminal and caregiver background, driver's record, and reference checks.
Valid driver's license, automobile, and sufficient insurance to meet agency requirements is preferred.
Work Relationships and Scope: Has contact with a wide variety of individuals including probation agents, case managers, therapists, families, and community resources.
Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, individuals receiving services and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission.
Working Conditions: Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule may include some evenings and weekends to meet the needs of the program.
Physical Demands: Position is mobile with time spent in the community, including home visits and other community-based locations; driving throughout Waukesha must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.
PM21
PIcaef4a9d5732-37***********5
$30k-38k yearly est. 6d ago
Computer Field Technician
Bc Tech Pro 4.2
Remote support technician job in Milwaukee, WI
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work for us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 15h ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Franklin, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military