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System Support Specialist
Capital Metropolitan Transportation Authority 4.2
Remote support technician job in Austin, TX
WHO WE'RE LOOKING FOR
The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation.
$60k-82k yearly est. 2d ago
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Tier 2 Level Systems Administration Support Services
A1FED Inc.
Remote support technician job in San Antonio, TX
Clearance Required: Public Trust (ADP/IT-II) via Tier 3 federal Background Investigation (NACLC) The Tier 2 Systems Administrator supports continuous enterprise operations and escalation-based troubleshooting for on-premise and MED365 Cloud environments. This role is responsible for Tier 2-level server and systems maintenance, Active Directory and Azure administration, patching and configuration management, cloud resource oversight, and enterprise monitoring. The administrator will collaborate with Tier 1 and Tier 3 teams to maintain system availability and security across the DHA's enterprise infrastructure.
Key Responsibilities
Provide 24x7 operational support and maintenance for enterprise infrastructure, including servers, firmware, software, and MED365 tenant environments.
Troubleshoot and resolve issues involving server patches, software conflicts, configurations, and maintenance windows.
Use DoD Information Assurance tools to validate patch and security control compliance.
Manage Active Directory user accounts: create, modify, recover, restore AD objects, and administer group policies.
Perform Azure AD user and access management, including monitoring cloud resource usage and permissions.
Support mobile devices and end-user computing issues, including reset/configuration and Device Approval Requests (DAR).
Conduct GPO-related troubleshooting, add security groups, and monitor Group Policy Object (GPO) application.
Administer enterprise systems and perform data recovery, password management, and machine unlock operations.
Escalate unresolved issues to Tier 3 and manage communication for de-escalation back to MTF or Tier 1.
Monitor infrastructure using SCOM, Quest Suite, and related monitoring tools; identify and respond to anomalies.
Produce Unscheduled Downtime Reports (UDR), SITREPs, After Action Reports (AAR), and related service interruption documentation.
Administer eDiscovery operations within MED365, including data collection, preservation, processing, and purging for litigation, security incidents, and audits.
Ensure compliance with DoD 8140 Core and Additional KSATs as applicable to the role.
Preferred Tools & Technologies
Microsoft Active Directory, Azure AD, Group Policy Management
Microsoft Endpoint Configuration Manager (MECM/SCCM), SCOM
Quest Tool Suite
PowerShell, Microsoft 365 (MED365), Windows Server
eDiscovery and litigation support platforms
Education/Certification Requirements Education & Certification (per DoD 8140 Qualification Matrices)
1) Microsoft 365 Certified: Fundamentals or Microsoft Certified: Azure Fundamentals
2) Any of the following...
Academic Education: Bachelor's degree in information technology, Cybersecurity, or a related discipline.
OR Baseline: A+, or CND, or Network+, or GLSC
OR DoD/Military Training: E3AQR3D032 02AA or E3AQR3D032 00BB or C-150-2012 or C-150-2011 or M09CVQ1 or F07DZZ1 or A-202-2100 (now A-150-1251) or A-150-1200 or A-150-1201 or A-102-5900 or A-531-0767
$75k-97k yearly est. 2d ago
Comptroller - Mainframe Technical Support Specialist
Capps
Remote support technician job in Austin, TX
Applications must be filed at:******************************************************************* Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.
Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
Click hereto see an inside look at the Texas Comptroller's office!
ABOUT THE Division
General description
We're looking for someone determined to be an integral member of our Mainframe Technical Support team who will perform several different and unique functions, from assisting others with technical issues such as JCL and COBOL, to supporting the mainframe application change control product, and creating performance related reports. Tasks include reviewing overnight performance reports, providing mainframe change management support, compiling and reviewing mainframe performance reports, researching and preparing comprehensive quarterly performance reports, while continuing to gain technical knowledge and skillsets.
This position is part of a team who supports the mainframe environment and understands its importance at this agency. The team is supportive, knowledgeable, dedicated to their craft and desire to share their knowledge with others. You would be ideal for this position if you are willing to work hard, think logically, and are creative in developing solutions. You should already have a basic knowledge of mainframe skills, are a self-starter, detail oriented, can focus on the task at hand, manage your time for several number one projects, and work well with a team. Excellent communication skills are a must.
Work Hours
Works hours are 8:00AM to 5:00PM, 40-hour week, Monday - Friday. Occasionally will work additional hours including weekends and holidays. Performs rotating on-call duties related to mainframe Performance and Capacity Planning support (24 x 7). Hours may change based on business need.
Teleworking may be considered if certain working conditions are met. The candidate must have permanent residency within the state of Texas and must be able to meet in office requirements, which can vary among different sections (i.e. report to office 1 day/month, 3 days/week, etc.). Travel reimbursements are not provided for teleworking.
Qualifications:
Minimum Qualifications
• Bachelor's degree in Computer Science, Management Information Systems or related field.
• Six (6) years' full-time work experience with mainframe system software support within a z/OS environment.
Preferred Experience:
• Experience with z/OS Db2
• Experience with CICS with mainframe hardware
• Experience with mainframe utilities
• Experience with Systems Software
• Experience with Mainframe Change Control products (BMC ISPW or equivalent)
• SAS
• MXG
• Experience with utility programs and products including: IDCAMS, CLISTS/REXX, SORT, TSO, JCL, and/or WLM
• Teaching technical issues to developers
• Mainframe software installation techniques and methodologies.
Substitutions:
One (1) additional year of experience with z/OS, Db2, or CICS within a z/OS environment may substitute for thirty (30) semester hours of educational requirement with a maximum substitution of 120 semester hours (four years).
In this role you will:
• Proactively monitors job performance and performs analysis to determine reason for long running jobs. Suggests technical solutions for improving performance.
• Manages the IBM mainframe Performance and Capacity Planning and related software environments. Plans, installs, maintain, upgrades, and administers IBM and 3rd party mainframe related software products and provides documentation for all software changes. Provides technical support for users and mainframe software developers for performance related issues; researches performance related problems and suggests solutions.
• Oversees studies and the preparation of reports that include study findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions. Provides utilization, performance reports and other reports as requested to management. Designs, writes, runs, and maintains monthly CPU utilization reports utilizing SMF records and/or MXG records.
• Manages work activities for short and long range mainframe related assignments, communicating with management and other team members in a timely and effective manner. And performs other related duties as assigned.
• Participates in and performs mainframe disaster recovery activities for section including but not limited to, participating in disaster recovery hot site exercises and managing the mainframe Performance and Capacity Planning related jobs and schedules and updating documentation.
Maximize Your Earnings!
At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Important Note to the Candidate:
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
MILITARY PREFERENCE
To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.
***********************************************************
Click on the occupational category for the position.
Additional MOS can be found at the State Auditor's Office,
Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information. Go to: ********************************* ************************** ***********************************************************/ or ********************* for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Applications submitted through Work in Texas:
Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Resumes will not be accepted in lieu of completed applications. The application must contain the necessary information in the work history for the applicant to qualify for the position.
An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.
$37k-62k yearly est. 2d ago
Senior Computer User Support Specialist
Cayuse Holdings
Remote support technician job in Austin, TX
**The Work**
The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables.
**Responsibilities**
**Key Responsibilities**
+ Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
+ Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
+ Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
+ Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Manage and prioritize the allocation of PC supporttechnician workloads to ensure timely issue resolution and service quality.
+ Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
+ Troubleshoot printer, computer, and peripheral incidents.
+ Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols.
+ Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service.
+ Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards.
+ Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services.
+ Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections.
+ Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Associates degree in relevant field.
+ 6 years' experience in computer user support
+ Valid driver's license, travel may be required.
+ Experience supporting Windows 10, and MS Office 2013.
+ Experience using ServiceNow or a similar ticketing system.
+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
+ COMPTIA Security Certification
+ Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
+ Exceptional verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Ability to handle sensitive and confidential information appropriately
**Desired Qualifications:**
+ 5 years Preferred Hands-on experience with Spring Boot Java Applications.
+ 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later.
+ 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
+ 5 years Preferred Hands-on experience with web applications developed for Cloud platform
+ 5 years Preferred Hands-on experience with CI/CD methodology
+ 5 years Preferred Hands-on development experience for mobile and tablet platforms
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional hybrid office environment.
+ Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $20.00 - USD $32.00 /Hr.
Submit a Referral (****************************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103791_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Secret_
$20-32 hourly 2d ago
Airborne Mission Systems Specialist
Air Force 4.2
Remote support technician job in San Antonio, TX
What you'll do
Perform aircrew duties on numerous airborne platforms
Inspect and operate airborne communications with ground, air and sea surface units
Perform and supervise airborne equipment operations and maintenance
Determine optimum airborne equipment settings
Gather, record and distribute information between our different command units
Operate aircraft emergency systems and equipment
$75k-108k yearly est. 2d ago
Production Support Lead
Ampcus Incorporated 4.5
Remote support technician job in Austin, TX
Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Job Title: Production Support Lead
Location(s): Austin, TX
Job Description:
This position will interface with key stakeholders and apply your expertise across different stages of the Production Support Life Cycle, including incident management, problem resolution, root cause analysis, and continuous service improvement.
You will play an important role in leading and coordinating the resolution of high-priority issues, ensuring system stability, and minimizing business impact.
You will also oversee day-to-day support operations, manage service requests, drive automation and process improvements, and ensure adherence to SLAs.
In this role, you will lead validation and coordination of fixes across environments, support implementation and transition activities, and provide guidance during critical releases and warranty periods.
You will be part of a collaborative culture where teamwork is encouraged, operational excellence is rewarded, and diversity is respected and valued.
Skillset:
Technology.
Infra_Too
Administration-ITSM
ServiceNow
Required Qualifications:
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.
Strong experience in supporting ServiceNow Platform.
Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).
Experience in working on ServiceNow Production support projects.
Familiarity with integration concepts (API, Webservices, REST/SOAP).
Preferred Qualifications:
Good to have - ServiceNow Certified System Administrator (CSA) certification.
Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.
Experience in ServiceNow upgrades and patching activities.
Experience and desire to work in a Global delivery environment.
Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.
Analytical and communication skills.
Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
$88k-108k yearly est. 2d ago
Bilingual Regional IT Support Specialist
Total Quality Logistics, Inc. 4.0
Remote support technician job in San Antonio, TX
Country USA State Texas City San Antonio Descriptions & requirements About the role: As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.
What's in it for you:
* $50,000 - $65,000 base salary
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
* Position based in San Antonio, TX with travel to Laredo, TX; Houston, TX and Monterrey, MX
* Advancement opportunities with structured career paths
* Access to the latest emerging technologies
* Reimbursement for continuous education and technical training
* TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
* Leadership experience by being the IT subject-matter-expert for assigned offices
* Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you'll be doing:
* Provide front-line technical support to on-site and remote employees
* Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware.
* Complete technology inventory counts and interact with office leadership to determine additional needs.
* Manage Windows 11 PC inventory and perform repairs and reimaging
* Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues
* Test new software and physical and virtual hardware to provide feedback to leadership
* Assist in network upgrades and other testing after normal business hours and provide back-up, on-call support.
* Ensure internal customers and end-users are your top priority
* Address national help desk calls and tickets to support business needs as they adjust
What you need:
* Fluency in English and Spanish
* Bachelor's degree in information technology or equivalent work experience
* 1-2 years of help desk experience; supporting hardware, software and VoIP systems
* Strong knowledge of Microsoft Office 365, Windows 11 and SCCM
* Basic server and networking skills
* A talent for creatively and decisively solving problems
* Aptitude and ability to work independently and be a technology leader for the company
* Ability to travel up to 15-20%
Where you'll be: 6010 Exchange Pkwy Suite 200 San Antonio, TX 78238
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$50k-65k yearly 7d ago
GFx/Compute Software Technical Lead
Advanced Micro Devices, Inc. 4.9
Remote support technician job in Austin, TX
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
Be part of the world's leading graphics and AI accelerator team developing diagnostics applications for the functional and behavior verification of state-of-the-art graphics accelerators. This role will involve designing world class AI and graphics workloads, implementing diagnostics applications, as well as analyzing and debugging the results.
THE PERSON:
To be successful in this role, you should be a proactive self-starter capable of contributing innovative ideas and providing effective technology leadership. You bring excellent knowledge of GPU hardware/software integrations and standard diagnostics design and development techniques. With proven experience in sophisticated development in a complex software and hardware environment, you can contribute to the team's work in bringing to market some of the world's leading discrete and data center GPU's . As a key member of this team, you will need exceptional communication, problem-solving capabilities, and data analysis skills.
KEY RESPONSIBILITIES:
* The candidate would be responsible for planning, designing, developing, debugging, and optimizing diagnostic and feature tests targeting machine learning, HPC hardware accelerators, and general-purpose GPU compute workloads.
* Collaborate with hardware architects and logic designers to solve functional issues, and collaborate with customer support engineers to help resolve verification deficiencies.
* Explore and adopt new or evolving diagnostics methodologies used in the industry to verify complex ASIC designs within intensive production schedules.
* Work within existing verification infrastructure on currently active projects.
* Participate in system-level verification planning.
* Work with external vendors to optimize diagnostic tests to the customer environment
* Ensure enablement and quality of key diagnostic feature test verification for NPI and production enablement of AMD's dGPU and AI products.
* Explore new opportunities using Diagnostics as a vessel for catching defects early in the manufacturing flow (CReST), VF curve generation/prediction (MSA) and identifying RTL design bugs prior to tapeout.
* Mentor junior engineers and develop their technical skillset in regard to Diagnostic workflow, architecture design, and SW development disciplines.
PREFERRED EXPERIENCE:
* Experience developing machine learning, HPC, or general-purpose GPU compute applications.
* Experience with object-oriented programming in modern C++.
* Experience with systems architecture and object-oriented analysis and design.
* Strong software development skills on Linux and debug skills on hardware.
* Experience developing, debugging, or tracing assembly language programs.
* Standard diagnostics design and development techniques.
* Experience on Linux Shell.
* Experience in diagnostics environments with emphasis on dGPU ASIC system-level verification.
* Experience on exploring and adopting new or evolving verification methodologies used in the industry to verify complex ASIC designs within aggressive, market-driven schedules.
* Experience with source code control systems.
* Knowledge of RTL design practices and tools is a plus.
ACADEMIC CREDENTIALS:
Bachelor's/Master's degree, in Electrical/Computer Engineering or Computer Science
LOCATION:
Austin, TX
This role is not eligible for visa sponsorship.
#LI-AJ1
#LI-HYBRID
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.
This posting is for an existing vacancy.
$102k-131k yearly est. 60d+ ago
P&C Technician
PTS Advance 4.0
Remote support technician job in San Marcos, TX
Details:
About the Role:
We're looking for a self-motivated Protection & Control Technician who enjoys hands-on work and being out in the field. You'll handle everything from wiring and commissioning to testing and troubleshooting, taking projects from start to finish with a high level of ownership.
What You'll Be Doing:
Perform physical wiring and verify all non-factory connections
Commission relays and set up/configure network equipment (LAN/WAN)
Verify that all equipment is functioning properly
Plan and coordinate outages
Work with local P&C oversight, engineering, and operations teams to identify and minimize protection gaps
Schedule and plan SCADA checkouts
Support electrical maintenance and testing on equipment from 480 volts up to 345 kV
Troubleshoot and assist field teams during maintenance, shutdowns, startups, and testing projects
Write clear and accurate reports
Test a variety of complex relays, such as distance, directional power, reverse power, negative sequence, differential, motor, and generator protection
Common relay types include:
SEL-2411, SEL-421/411L, SEL-487E, SEL-351S, SEL-451, SEL-587, GE L90, GE B30/B90, GE T35/F35/C30
DCB, DTT, and POTT schemes (TC-10BIT/CF-10BI/UPLC)
What You'll Bring:
Associate's degree in Electrical Technologies preferred, or 2-5 years of related experience (or equivalent)
Strong communication and report-writing skills
Proficiency with Microsoft Word, Excel, PowerPoint, and AutoCAD
Valid driver's license with a clean driving record
Willingness to travel domestically as needed
At least 3 years of driving experience with a valid, unrestricted license
#INDE
$35k-46k yearly est. 60d+ ago
Field Technician Starlink/Dish Network
Southern Star 4.7
Remote support technician job in New Braunfels, TX
Training/Base pay rate of $19.00 per hour. The Base rate increases by .50 upon completion of training.
We have a Guaranteed Hourly Rate of $23.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills.
If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay.
However, the earning potential is much higher!
Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule.
Bonus Opportunity: Earn a Trained and Active Bonus of $1500.00, paid in two installments: $750.00 at 60 days of employment and $750.00 at 6 months.
About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology.
Compensation:
Base Pay and Commissions: Start with a competitive hourly rate and earn commissions.
Performance Incentives: Boost your earnings with performance bonuses.
First-Year Potential: Earn between $50,000 - $60,000 or more in your first year.
Experienced Technicians: Earn between $60,000 - $85,000+ annually.
Training and Growth:
Paid Training: Comprehensive training to ensure your success.
Support: Continuous support to help you achieve your career goals.
Benefits:
Insurance: Comprehensive insurance benefits.
Retirement: 401K plans.
Paid Time Off: Generous paid time off.
Life Insurance: Company paid $25,000 life insurance policy.
Company Vehicle: Provided upon completion of training.
Device Plan: Monthly stipend for using your own smartphone.
Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings.
Role Requirements:
Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces.
Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI).
Communication: Excellent communication and customer service skills.
Sales: Successfully upsell products and services to customers while installing DISH systems.
Time Management: Effective time management skills.
Must have a clear Background, Drug Screen and Motor Vehicle Record
Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
$60k-85k yearly Auto-Apply 17d ago
Computer Field Technician
Bc Tech Pro 4.2
Remote support technician job in Austin, TX
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per week
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$34k-46k yearly est. 3d ago
Tier 1, IT Help Desk Support
Centre Technologies 3.8
Remote support technician job in San Antonio, TX
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk SupportTechnician!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
Hybrid Work Options, Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.
Essential Duties and Responsibilities
Problem management and escalation of issues in a timely manner
Prioritization of tasks and meeting of deadlines, excellent time management skills
Excellent troubleshooting and assessment skills
Excellent written/verbal communication skills
Must be a team player with outstanding customer service skills
Entry of time sheets, expense reports and documentation on or before deadline
Keep up-to-date on market trends, theory and new ways of doing things; embrace change
Assist with change-management activities
Prepare and deliver complete and concise documentation for all projects
Present progress reports to immediate supervisor and or Project Manager (if so assigned)
Help turn business problems into technical solutions
Manage deployment of equipment in compliance with established technology policies.
Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
2+ years experience in IT related study or field.
Must possess basic knowledge and experience with:
Windows 7/8/10
Microsoft Office suite
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
Understanding of basic network concepts
Understanding of application, desktop, and server virtualization
Understanding of Desktop Deployment / Imaging
Bachelor's Degree a plus
Desired Experience/Certifications
Certifications
CompTIA A+ Certification a plus
Windows Server 2008/ 2012/ 2016
Microsoft Office 365 Admin portal
Understanding of File Permissions (NTFS & Sharing)
High School Degree required
Associate's Degree or higher preferred
Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
Frequent local travel required
$55k-85k yearly est. Auto-Apply 8d ago
IT Help Desk Support - Level II
K2 Staffing
Remote support technician job in New Braunfels, TX
Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya.
Having working knowledge of a PSA tool, such as Autotask is a plus.
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$37k-62k yearly est. 60d+ ago
Customer Success & Technical Support Specialist
SPX Technologies 4.2
Remote support technician job in San Antonio, TX
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities.
SPX Background
SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. HVAC solutions offered include cooling towers, residential and commercial boilers and comfort heating products. The detection and measurement products encompass underground locators and inspection equipment, fare collection systems, communication technologies and specialty lighting. Within the engineered solutions platform, SPX Corporation is a leading manufacturer of medium and large electrical transformers, as well as cooling towers and heat exchangers for industrial applications. With operations in 15 countries and approximately $1.5 billion in annual revenue, SPX offers a wide array of highly engineered products with strong brands. Based in Charlotte, North Carolina, SPX Corporation employs approximately 5,000 people worldwide.
Genfare Summary
Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider's daily commute.
We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems.
Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation's prominent transit agencies. Genfare welcomes you to discover the open opportunities on our team!
Position Overview
The Customer Success & Technical Support Specialist will serve as the primary onsite representative for Genfare at the San Antonio VIA Transit Agency, supporting the agency's point of sales operations utilizing Genfare's fare collection systems. This individual blends technical troubleshooting expertise with customer-facing skills, ensuring smooth operations and positive user experiences across VIA.
You will work alongside a team of passionate technologist to deliver the ultimate customer experience and continuously improve Genfare processes and product offerings. This is a tremendous opportunity to be a part of growing and evolving transit world.
Key Responsibilities
Serve as the dedicated onsite Genfare expert for all non-maintenance related fare collection systems, including the back office, retail and administrative point of sale (RPOS/APOS), fareboxes functionality.
Act as the primary point of contact for support inquiries related to fare collection hardware and software across all VIA Ticket Centers and partner retail outlets.
Conduct regular site visits to review hardware functionality, build relationships, provide one-on-one user training, and proactively identify and resolve potential issues.
Troubleshoot both onsite and remotely across a variety of technologies-physical POS hardware, web/software applications, payment processing, and backend administrative platforms.
Escalate complex issues as needed, providing thorough documentation and effective communication to internal technical support teams.
Maintain accurate records of site visits, system status, and support outcomes, contributing to continuous improvement feedback for both Genfare and VIA.
Manage and report out on account specific technical and customer satisfaction focused key performance indicators to internal and external stakeholders
Required Technical Skills & Experience
Proven experience in web-based application troubleshooting: quickly diagnose and resolve application issues affecting point-of-sale and back office operations.
Basic understanding of network architecture and troubleshooting: including knowledge of local and wide-area networks, Wi-Fi, firewalls, and connectivity issues typical in distributed retail or transit environments.
IoT device troubleshooting: hands-on capability working with connected fare collection and ticketing devices, including updating firmware, monitoring device status, and responding to communication failures.
Demonstrated point of sale (POS) troubleshooting, including experience with hardware peripherals like receipt printers, barcode scanners, card readers, and payment terminals.
Familiarity with payment processing systems: credit/debit, smart card, and mobile payment acceptance in retail or transit settings (nice to have, but not required).
Ability to interpret system reports, logs, diagnose error messages, and coordinate with remotesupport for advanced issues.
Comfort providing basic user and administrative device training, both in person and over the phone, to a variety of stakeholders, from retail managers to transit staff.
Additional Qualifications
Excellent interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences and foster strong relationships with local site managers and staff.
Highly organized, reliable, and able to work independently with minimal supervision.
Valid driver's license and reliable personal vehicle for local travel between VIA and third-party partner sites (eligible for mileage reimbursement).
Ability to travel (
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
$38k-60k yearly est. 60d+ ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Remote support technician job in Austin, TX
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 48d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Remote support technician job in San Antonio, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-88k yearly est. 15d ago
Campus Technology Support Specialist I, 25-26 SY
Boerne Independent School District (Tx 4.0
Remote support technician job in Boerne, TX
Job Title Campus Technology Support Specialist I Reports To Technology Customer Service Manager Pay Grade PP07 Workdays 226 Minimum Salary $25.00 per hour Type of Assignment Non-Exempt Mid-Point Salary $30.00 per hour Contract Status At-Will Funding is locally funded.
Consideration for directly related experience supported by an official service record or experience affidavit. Annualized pay may be pro-rated based on actual start date.
Position Summary
Provides technical support and maintenance for computer hardware, software, and peripheral devices across the Boerne Independent School District. Performs on-site installation, configuration, and support of computer systems, network infrastructure, and software applications at assigned campuses and district locations. Responds to work order requests by diagnosing and resolving hardware, software, and network issues. Participates in Technology Help Desk support on a rotating basis.
Minimum Requirements
* High school diploma or GED equivalent recognized by the Texas Education Agency or a regional accrediting agency.
* Two (2) years of work experience installing, maintaining, and repairing computers and peripherals.
* Safe driving record verified by Texas Department of Public Safety (meets and maintains liability coverage eligibility).
* Must have satisfactory outcome of fingerprinting background check.
Preferred Qualifications
* Associates degree with an emphasis in Information Technology.
* Three (3) years of relevant technology experience.
* CompTIA A+, Network+, Microsoft MCP, or Cisco CCENT certification(s).
Knowledge, Skills, and Abilities
* Knowledge of computer setup for Windows-based and Apple laptops and desktops
* Knowledge of computer hardware and software applications
* Ability to install, maintain, and repair computers and peripherals
* Ability to establish and maintain network cables and hardware
* Ability to diagnose problems and perform repairs
* Experience with Windows 10 desktop environments
* Experience with Google Chromebooks and Chrome OS
* Experience with Apple iPads and iOS
Essential Functions/Key Responsibilities
* Install, configure, maintain, upgrade, and troubleshoot desktop and laptop computers, mobile devices, printers, peripherals, and related hardware.
* Install, configure, maintain, and troubleshoot operating systems, applications, and software updates.
* Provide technical support and customer service to end users; diagnose and resolve hardware, software, and network connectivity issues in person, by phone, or via help desk systems.
* Install, test, maintain, and troubleshoot network cabling, fiber, switches, and related network infrastructure and equipment.
* Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and instructional technology.
* Coordinate with internal technology teams to identify, escalate, and resolve technical issues and support district-wide initiatives.
* Relocate, deploy, replace, and decommission computer equipment; perform data migration and system setup as needed.
* Maintain working knowledge of district-standard hardware, software, and workstation configurations.
* Perform preventive maintenance on equipment according to established schedules and document all work performed.
* Maintain accurate records of repairs, time, materials, preventive maintenance, and technical activities.
* Maintain accurate inventory of hardware, software, peripherals, and repair parts in accordance with district policies; assist with hardware lifecycle and replacement planning.
* Support the Technology Help Desk on a rotating basis as required.
* Participate in required meetings, trainings, workshops, and knowledge-transfer sessions.
* Demonstrate ethical, professional, and customer-focused behavior when working with district staff, students, parents, and external partners.
* Report to assigned supervisor; provide status updates, recommendations, and technical input on issues, projects, and initiatives.
* Compile, maintain, and organize reports, records, and other required documentation.
* Adhere to all applicable federal and state laws, State Board of Education rules, board policies, and district regulations.
* Follow established campus and district routines to ensure compliance and consistency in operations.
* Maintain confidentiality.
* Perform other duties as assigned.
Supervisory Responsibilities
* None
Working Conditions
Tools/Equipment Used: Standard office equipment, including personal computer and peripherals.
Posture: Frequent standing, walking, Prolonged sitting; Frequent bending/stooping, pushing/pulling, and twisting.
Motion: Repetitive hand motions, including frequent keyboarding/use of mouse; occasional reaching.
Lifting: Frequent lifting and carrying (up to 50 pounds).
Environment: May work prolonged or irregular hours; frequent district wide travel; occasional statewide and/or out-of-state travel; regular exposure to noise. Ability to climb ladders or work in confined spaces such as under desks, in closets, ceilings, or server rooms.
Travel: Requires driving district vehicle between district sites and facilities.
Mental Demands: Maintain emotional control under stress; work with frequent deadlines; work with frequent interruptions and prolonged or irregular hours.
Non-Discrimination Notice: Boerne Independent School District, as an equal opportunity educational provider and employer, does not discriminate on the basis of race, color, national origin, sex, age, or disability in educational programs or activities that it operates or in employment decisions.
$25-30 hourly 13d ago
Site Services Trailer Technician - Austin
Texas Disposal Systems 4.3
Remote support technician job in Creedmoor, TX
The Trailer Technician is responsible for the repairs and ongoing preventative maintenance of restroom, shower, Light Towers, generators, water totes, holding tanks and laundry trailers on the Site Services yard and at customer locations. This position also transports trailers to and from customer sites, including set up and tear down at Events & Emergency Response.
CORE RESPONSIBILITIES
Inspect trailers per Trailer Condition Report (equipment checklists) to determine overall operating condition.
Inspect and repair electrical wiring using proper equipment such as ohmmeters, soldering irons, tape, or hand tools.
Inspect and repair all plumbing and propane gas lines using proper materials such as caulking compounds and plastic or copper pipe to ensure proper and safe operation.
Connect electrical systems to main power sources, outside power sources (generators), and activate switches to ensure proper and safe operation of appliances, light fixtures, A/C, and heaters.
Connect water hoses to supply lines of plumbing systems and test for correct operation of toilets, sinks, showers, hot water heaters, and pumps.
Diagnose and repair heater and air conditioning systems.
List parts needed, estimate costs, and plan work procedures, using manufacturer parts list.
Make minor and major repairs to interior and exterior to floors, wall panels, lights fixtures, skylights, etc.
Inspect exterior and interior of trailers for water leakage or moisture and make necessary repairs.
Examine or test operation of parts or systems to ensure completeness of repairs.
Inspect contents of each trailer for overall readiness per the Trailer Condition Report. (Equipment checklist)
REQUIRED SKILLS & QUALIFICATIONS
At least three years of experience working in the electrical, plumbing, construction or maintenance field
Ability to work independently with minimal or no supervision
Ability to perform basic math functions
Proof of up-to-date Hepatitis B vaccination or willingness to get one
Must be able to read and speak English sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records
Must be able to work flexible hours based on route and event schedules
PREFERRED SKILLS & QUALIFICATIONS
Experience in RV maintenance & Generators
REQUIRED LICENSES & CERTIFICATIONS
Valid class C driver's license
Safe driving record for the past three years
$45k-58k yearly est. Auto-Apply 60d+ ago
Information Technology
Vp 3.9
Remote support technician job in San Antonio, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$47k-83k yearly est. Auto-Apply 60d+ ago
IT Support Analyst
Q2 Holdings 4.6
Remote support technician job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2's high standards.
RESPONSIBILITIES:
Provide excellent first contact customer service to our internal customers
Provide On-site walkup helpdesk support while in office
Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction in a fast paced work environment
Office hardware setup and support (Monitors, Docks, Peripherals, Laptops)
Complete onboarding and offboarding of employees including provisioning/removal of access and asset issue/reclaim
Configure, test, and distribute workstations to employees
Coordinate escalation and resolution of complex issues with the appropriate IT teams
Help to maintain a positive and professional work environment
Assign appropriate permissions to users in Active Directory, Okta and Azure
Perform regular file archival and data migrations as necessary
Collaboratively document, develop, and contribute to Helpdesk continual service improvement in all areas
Maintain, expand and improve Helpdesk knowledge base documentation
Maintain inventory of all corporate assets issued to employees
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Participate in rotating on-call shifts approximately once per month and after hours support during shift
Provide support for key IT projects (Company Event Support, Office Move Projects, Off-Site Support, SOX Audit Work etc.)
Perform responsibilities within established SOX and security compliance requirements
EXPERIENCE AND KNOWLEDGE:
Typically requires a Bachelor's degree in an IT-related field or up to to 3 years of experience related to IT support
Ability to work individually, as a team, and cross-functionally with other departments to resolve complex issues
Strong customer service, written, and oral communication skills
Experience with Active Directory, Azure (EntraID), Okta, Office 365(Exchange) Support
Experience supporting both Windows and Mac workstations
Experience providing effective support to remote users over phone or screen
PREFERRED:
Bachelor's degree in Information Systems, Computer Science, Engineering or related field
Experience with Identity Management tools - (SSO) (Okta)
Experience with Mobile Device Management tools - (MDM) (JAMF, Intune, Okta)
Experience troubleshooting and supporting MFA (Okta Verify is a +)
Experience with A/V and collaboration tools (Zoom, Microsoft Teams)
Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA, CompTIA A+, CompTIA Security+
Experience with Salesforce
Experience with the Atlassian Suite (JIRA, Confluence)
Experience Troubleshooting Endpoint Network Issues
Experience Troubleshooting & Supporting VPN, DNS, Anti-Virus softwares
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements