Remote support technician jobs in Norcross, GA

IT Help Desk Analyst Work Environment: Call Center Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready time percentage * Call quality compliance * Average call handle time * Team Customer Satisfaction (CSAT) * Team Service Level Agreement (SLA) performance Key Responsibilities * Provide first-level technical support by answering inbound customer calls and diagnosing reported issues. * Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution. * Confirm issue resolution and customer satisfaction before closing calls or tickets. * Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary. * Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds. * Apply approved fixes or workarounds discovered through collaboration. * Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices. * Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track. * Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution. * Educate customers on proper use of supported hardware and software, including "how-to" assistance. * Maintain high ownership of incidents through accurate documentation, follow-up, and case closure. * Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication. * Dispatch hardware-related issues to appropriate vendors. * Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner. * Maintain compliance with attendance, scheduling, and quality assurance standards. * Collaborate with team members to continuously improve support processes and customer satisfaction metrics. * Keep management and support teams informed of emerging or recurring support issues. * Perform additional duties as assigned. Experience, Education, and Qualifications Education * College degree or equivalent professional experience required * HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred Experience * 4+ years of help desk or call center experience * 1+ year of experience with incident/problem tracking or IT service management tools * Experience with automated call distributor (ACD) phone systems * Working knowledge of Knowledge-Centered Support (KCS) principles * Experience with SQL commands and basic database manipulation * Familiarity with Linux systems (preferred) * Experience troubleshooting network connectivity issues * Experience with Active Directory and Microsoft Office 365 (preferred) Required Skills and Abilities * Strong customer-focused mindset with a high sense of ownership * Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users * Proven troubleshooting, root cause analysis, and issue resolution skills * Strong time management, organizational, and multitasking abilities * Ability to work independently while contributing effectively in a team environment * Professional phone etiquette and conflict management skills * Detail-oriented, self-motivated, and deadline-driven. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

DP World in Fairburn, GA is looking for a sharp, resourceful, and customer-focused Technical Support Specialist who's ready to be the go-to expert for all things tech. In this role, you'll be the front line of technical support, helping employees troubleshoot hardware, software, and system issues to keep our operation running at full speed. You'll diagnose problems, implement solutions, support system upgrades, and partner with teams across the site to ensure technology is working seamlessly every day. If you enjoy problem-solving, communicating with all levels of the business, and turning complex tech issues into smooth, simple solutions - this is your perfect fit. This is your chance to step into a critical role where your expertise keeps the workflow moving, empowers employees, and strengthens the entire operation. Bring your technical skills, your curiosity, and your drive - we're ready for you. About the Role How you will contribute * Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. * Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. * Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead. * Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification. * Monitors emails for alert notifications from the service desk and resolves or escalates these as required. * Provides change management support during the weekend when on call. * Participates, enforces, and follows syncreon's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure. * Adheres to syncreon's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle. * Provides onsite support for new site launches and server / network refreshes. * Other duties as assigned. Your Key Qualifications * A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted. * Solid attention to detail and the ability to create and document process and procedures. * Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community. * The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality. * Excellent organizational and problem solving skills. * Ability to handle multiple tasks. * Strong written and verbal skills in English. * A strong understanding and working knowledge of desktop hardware, operating systems and software. * A good understanding of network systems and protocols as well as server hardware and operating systems. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Atlanta Job Segment: Technical Support, Logistics, Supply Chain, Network Engineer, Supply, Technology, Operations, Engineering

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

DESKTOP TECHNICIAN II CLASSIFICATION TITLE: Desktop Support Technician II PURPOSE OF CLASSIFICATION Provides project planning and technical support to all County offices relating to network and telecommunications systems, maintenance of personal computers, telecommunications systems, and network connectivity; including software, hardware, networking, and training. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Meets with customers to plan, coordinate, and schedule installations, repairs, and modifications of various systems and equipment; communicates with manufacturers and vendors for product information and technical advice on products. Plans, designs, and completes installation of network and telecommunications projects. Diagnoses and repairs problems related to personal computers, terminals, thin clients, printers, and other peripherals; troubleshoots connectivity problems to the Ethernet switched network. Troubleshoots and repairs various types of telecommunications and electronic equipment. Determines feasibility of repairing or replacing equipment; determines placement of faulty equipment for repair or return to vendor for credit; ensures compatibility of networked equipment; makes repairs to equipment. Provides information, training, and assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues. Installs personal computers; installs personal computer software, hardware, and network adapters; installs workstations and configures address settings; installs standalone printers and printer software; configures printers for use as system or session printer; installs network software and configures ethernet adapters; installs/ configures network printers. Installs, repairs, and maintains telecommunications systems and computer network cabling and termination, telecommunications cabling and termination, multimedia cabling and termination, and various electronic devices associated with telecommunications systems. Designs, installs, repairs, and troubleshoots closed circuit television and surveillance camera systems. Engineers, installs, and maintains multimedia systems used in areas such as meeting, training, and boardrooms. Plans and installs CAT5 computer network cabling in all County departments; plans and installs twin ax computer network cabling where category 5 cabling may not be utilized; works with team to pull cable inside walls, ceilings, and floors; terminates cables with jacks and connectors. Installs, repairs, and maintains VoIP (Voice over Internet Protocol) and other telephone systems, telephone media, elevator emergency telephones, audible and signaling devices, and telephone sets; installs, repairs, and maintains telecommunications lines from vendor demarcation to user end per established standards. Maintains a comprehensive and diverse knowledge of multiple computer operating systems and software programs, which includes, but is not limited to, word processing, spreadsheet, database, desktop publishing, e-mail, instant messaging, networking, client access, communications, Utilities, diagnostic or other programs. Provides input and/or performs research on equipment purchases. Tests and inspects parts and equipment for serviceability, proper operations, and compliance with departmental standards and reports problem situations as they arise. Maintains inventory of equipment, supplies, and parts; initiates requests for new/replacement materials. Serves as a technical resource for department heads and their staff; coordinates with System Administrators for the addition of new devices and changes in configurations; coordinates computer repairs with software/hardware vendors and vendor technical support personnel; coordinates with departments on equipment needs; orders repair services as needed. Prepares or completes various forms, reports, correspondence, schedules, logs, work orders, parts request forms, system as-built documentation, job proposals, repair forms, parts lists, inventory reports, supplemental forms, standardization forms, maintenance records, diagrams, or other documents. Receives various forms, reports, correspondence, work orders, schedules, alarm accounts reports, requests for proposal, invoices, parts/materials lists, flow charts, diagrams, blueprints, service/product bulletins, catalogs, policies, standards, service manuals, technical documentation, maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Provides job proposals including cost and time estimates for services requested; issues requests for proposal to identify vendors who can provide necessary equipment to complete projects at lowest cost; meets with County staff to provide vendor/cost information, discuss options, and answer questions. Provides after-hours on-call support on a scheduled rotation to assist users with technical problems involving equipment, software or production, to include using a computer at home to remote into the County network, and making after-hours return trips into Information Technology facilities or other departments. Communicates with supervisor, employees, users, other departments, vendors, outside companies, the public, and other individuals; coordinates work activities, reviews status of work, exchanges information, and resolves problems. Researches error messages in numerous software vendors' website knowledge bases. Performs general/preventive maintenance tasks necessary to keep vehicles, equipment, and tools in operable condition, which may include inspecting equipment, checking fluid levels, replacing fuel/fluids, greasing equipment, washing/cleaning equipment, and organizing/cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment. Maintains an awareness of new products, trends, and advances in the profession; reads professional literature; attends workshops and training sessions as appropriate. ADDITIONAL FUNCTIONS Performs general front counter and Help Desk tasks, such as answering telephone calls, issuing parts, issuing repaired equipment, or generating work orders. Performs miscellaneous tasks as needed, which may include purchasing/picking up parts/supplies at local vendors or picking up paychecks or documentation. Provides assistance or backup coverage for other employees as needed. Performs other related duties as required. MINIMUM QUALIFICATIONS Associate's Degree or equivalent of two (2) years of college courses in Information Technology, Computer Engineering, or closely related field; supplemented by two (2) years previous experience and/or training involving personal computer software, personal computer installation, and personal computer operations; Bachelor's Degree in Information Technology, Computer Engineering, or related field; supplemented by one (1) year of experience preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver's license. Must provide and maintain a personal vehicle to use to conduct official County business which may include after-hours return trips. ADA COMPLIANCE Physical Ability: Tasks require the ability to exert moderate physical effort in moderate work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (20-50pounds). Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as noise extremes, machinery, electric currents, or traffic hazards. Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. To download a copy of this job description click here. Position : 118 Type : INTERNAL & EXTERNAL Location : INFORMATION TECHNOLOGY Grade : GRADE 24 Posting Start : 12/04/2025 Posting End : 12/31/9999 MINIMUM SALARY: $58,022.49

Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Atlanta office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities: Basic troubleshooting on the core Fortinet products FortiClient and Fortigate - collection, analysis and change recommendations of configuration information Collection and analysis of customer system information Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc. Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required: Experience in a technical support or system administration role in a networking/security company or equivalent education Deep working knowledge of operating systems -- Windows, OSX, Linux Strong understanding of TCP/IP Experience with security products -firewalls, IDS/IPS, VPN, virus scanning -- endpoints and networking. Strong troubleshooting and problem solving skills Previous call center experience, preferably supporting endpoints and/or security products is desirable. Strong communication skills, both written and verbal. Educational Requirement: Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. Must have good verbal and written skills, as well as ability to interact positively with clients. Excellent soft skills are a must. Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Candidates should have valid driver's license and reliable transportation. Work is done at customer location. Additional Information For more information, Please contact Shubham ************

Located in Lawrenceville, Georgia, Valentine Enterprises, Inc. (VEI) has been in business since 1972. We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. It is the policy of Valentine Enterprises, Inc., not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. We are a drug free workplace and a nicotine/tobacco free campus. Job Description Why This Role Rocks: Are you a tech-savvy problem solver who thrives in fast-paced environments and loves diving into the latest technologies? As our IT Support Specialist II, you won't just be fixing issues-you'll be shaping the backbone of our IT infrastructure. From advanced troubleshooting to system optimization, your work will directly impact how our teams operate and innovate. This is a hands-on, on-site role where your expertise will be felt across the organization. You'll be the go-to person for complex IT challenges, and your insights will help drive smarter, faster, and more secure systems. What You'll Do 🛠 Be the first responder for service requests and incidents 🧠Troubleshooting across ERP systems, Microsoft tech, VMware, Azure, and network infrastructure 🏗 Design and implement advanced solutions using Windows Server, SQL, and SharePoint 🔍 Monitor alerts and ensure disaster recovery systems are ready 📦 Manage IT assets and keep documentation sharp and up-to-date 📚 Create training materials and SOPs to empower users and junior techs 📈 Own project tickets in ConnectWise and drive them to resolution 💡 Stay ahead of tech trends and recommend smart improvements What Makes You a Great Fit ✅ You're a self-starter who loves solving problems and learning new tech 🗣 You can explain complex ideas in simple terms 🤝 You're customer-focused and thrive in collaborative environments 🧩 You juggle multiple tasks with precision and calm Work Environment: This is an on-site role based in our Lawrenceville, GA office. You'll be working closely with internal teams and infrastructure, so regular in-person presence is essential. Occasional remote work may be permitted, but this is not a hybrid or remote-first position. Ready to Make an Impact? If you're passionate about tech, love solving complex problems, and want to be part of a team that values innovation and excellence-we want to hear from you! Qualifications What You Bring 🎓 Associate's or Bachelor's in IT, Computer Science, or equivalent experience 🛡 Certifications like AWS, CISSP, VCP, CCNP, or MCSE 💻 Proficiency in Windows, mac OS, and Linux 🌐 Deep knowledge of TCP/IP, DNS, DHCP, VPN, and network troubleshooting 🧰 Experience with remote support tools and Active Directory 🧠 5+ years of hands-on IT support using ConnectWise Manage, ScreenConnect, and Automate/RMM Additional Information Valentine Enterprises, Inc. (VEI) is very excited that you may have the opportunity to join us. We wanted to take a few moments to share some information about this great organization. If you are looking for a growing company that still has that family feel to it, then we are the company for you. Come grow with us! Please take a moment to review the information below and get excited about the team you may be joining! What Does VEI do? That's a great question! We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. About VEI: Located in Lawrenceville, Georgia, VEI has been in business since 1972. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. VEI employs over 300 employees at their Lawrenceville, GA location. Commitment to Talent: VEI is a fast growing company. To maintain their growth strategy, VEI is committed to hiring the best talent the market can offer. VEI's goal is to introduce new talent to the company and culture, grow that talent into highly productive employees and hire the best talent into the VEI family. VEI is looking for employees that have a positive attitude, and the strong desire to do what is right. Got Benefits? - VEI Does! Eligibility & Details as of 2025: Active employees working 30 or more hours per week are eligible to participate in the VEI's Benefits Program. You may also enroll your eligible dependents for coverage under the same plans you choose for yourself. Generally, you are eligible for benefits on the first of the month after 30 days of full-time employment: 3 Medical plans to choose from 2 Dental plans to choose from 2 Vision plans to choose from Additional Benefits: 401K *21 or older Profit Sharing - Eligible after 6 months Disability Gap Insurance paid for by the company Short term disability insurance available to the employee to purchase Long term disability insurance provided by the company Basic Life and AD&D Insurance paid for by the company for the employee Additional Life Insurance available to the employee to purchase Accident, Critical & Cancer available to the employee to purchase 9 paid holidays Paid PTO Paid training Educational Assistance Clothing Allowance Mission Statement: Family, Integrity and Innovation Cause Statement: Making Quality Products for a healthier world. If qualified, please submit your resume including salary history and salary requirements. No relocation package is available for this position. This is not a remote position. Due to overwhelming response we can only respond to candidates we wish to pursue. Outside services will not be considered and resumes will not be reviewed.

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job Title: IT Support Analyst (Hybrid) Location: US-GA-Atlanta (Sandy Springs) FLSA: Exempt #LI-Hybrid Job Overview: We are looking for a skilled Tier 2 IT Support Analyst to join our team and provide advanced technical assistance across various platforms, including Macs, laptops, Microsoft Intune, and Office 365. This role involves troubleshooting complex issues, supporting end-users, and ensuring the smooth operation of IT systems. Job Responsibilities: Provide Tier 2 support for mac OS and Windows laptops, addressing hardware and software issues. Administer and support Office 365, including Exchange, SharePoint, Teams, and OneDrive. Troubleshoot network connectivity, VPN, and wireless access problems. Collaborate with Tier 1 support to escalate and resolve technical issues efficiently. Assist with application deployments, system updates, and patch management. Maintain documentation for IT procedures and troubleshooting guides. Provide technical guidance and training to end-users and Tier 1/Interns. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Job Requirements: Experience with mac OS and Windows troubleshooting. Knowledge of Microsoft Intune for endpoint management. Strong understanding of Office 365 administration. Familiarity with Active Directory, Azure AD, and Group Policy. Ability to diagnose hardware issues and coordinate repairs. Excellent problem-solving and communication skills. Certifications such as CompTIA A+, Microsoft 365 Certified, or Apple Certified are a plus. Preferred Experience Bachelor's degree required. 10+ years of experience in a Tier 2 IT support role to include mac OS, Windows. Direct experience managing corporate IT environments with Macs and laptops. Knowledge of Intune, JAMF or other device management tools. Knowledge of Beyond Trust remote access tool Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More! About Safe-Guard Products International: Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks. - Provides client-side network support and escalates to Tier 3 support as needed. - Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide. - Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. - Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. - Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. - Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. - Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. - Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. - Examines and inspects equipment to determine damages and to repair and replace equipment. - Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. - Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. - Supports enterprise-wide software packages to ensure user functionality. - Assigns rights as needed to run and deploy software, perform testing and ensure operability. - Uses systems management tool (i.e., SCCM/MECM, JAMF) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. - Assigns permissions using active directories and group policies to ensure proper security levels. - Manages users and computers and ensures standardized group policies to map printers and network shares. - Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. - Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. - Ensures systems are encrypted as needed per university policy. - May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. - Participates in weekly team meeting and any additional meetings and/or training as assigned - Performs IT-related responsibilities as required. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience. - Minimum 3+ years in corporate or university environment. -Ability to work in fast-paced environment with minimal supervision. -Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. -Must maintain an insurable driving record. - Proficient with Mac desktop support - Proficient with JAMF

Job Description Are you passionate about technology and eager to solve IT challenges while making a difference in a school community? We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a friendly, patient, and professional manner. This is a great opportunity for someone looking to start or grow their career in IT while contributing to a positive learning environment. Key Responsibilities Install and set up PC hardware, peripherals, and classroom technology. Inspect, maintain, and repair computer equipment (e.g., keyboards, mice, projectors, smart boards). Install, configure, and manage software according to specifications. Set up and maintain local networks, ensuring connectivity and functionality for school systems. Monitor and maintain network security, backups, and privacy protocols. Provide technical support and prompt troubleshooting for teachers, students, and staff. Assist with technology integration in classrooms and staff training on new systems or applications. Keep accurate records of repairs, system issues, and maintenance activities. Track and maintain hardware/software inventory and IT-related expenses. Recommend IT equipment purchases based on school needs. Requirements Basic knowledge of computer hardware, operating systems, and networks. Strong problem-solving skills and attention to detail. Calm, patient, and professional demeanor, with the ability to work well with children and educators. Excellent communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a school setting. Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome). Background check and clearance required for working in an educational environment. CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required. Who We're Looking For: A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is committed to maintaining a safe and positive learning environment through technology support. Powered by JazzHR vv2Lf4nKxO

Classic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be responsible for answering, commenting, and replying to open tickets during downtime. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package Responds to user inquiries and diagnoses issues through effective communication. Manages a streamlined problem-solving process encompassing problem identification, research, isolation, resolution, and follow-up actions. Addresses intricate technical problems by conducting thorough research and providing effective solutions. Offers technical support via phone calls, emails, and user requests, ensuring prompt assistance. Records, monitors, and tracks issues meticulously to ensure timely and effective resolution. Provides advanced support to end users for PC, server, or mainframe applications and hardware. Collaborates with network services, software systems engineering, and applications development teams to restore services and identify core issues. Reproduces user problems to troubleshoot operational challenges successfully. Proposes system modifications to minimize user-related problems. Handles equipment returns onsite by conducting cleanup, testing, reimaging, and returning to inventory (Windows PCs). Performs onsite asset tagging and conducts inventory counts for existing stock (must be able to lift up to 50lbs without assistance). Contributes to knowledge management by creating articles. After resolving an incident, documents the process as a knowledge management article for future reference, stored in Remedy. May receive training for Critical Incident Response, Account Management, or Problem Management responsibilities. Qualifications for IT Tier 2 Support Technician (Hybrid): Education: High School Diploma or equivalent. Some college coursework is a plus. Experience: Minimum of 1 year of experience in a helpdesk or IT support role. Skills and Abilities: Strong technical expertise in IT support and troubleshooting. Excellent communication skills, both verbal and written. Proficient problem-solving abilities. Detail-oriented with a focus on issue tracking and documentation. Adept at collaborating with cross-functional teams. Competence in equipment management. Ability and willingness to travel as required for on-site support. These qualifications are essential for success in the IT Tier 1 Support Technician role Classic Collision welcomes diversity and is an EEO Employer.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job Description We are looking for a motivated and enthusiastic Entry-Level IT Technician to join our team on a part-time basis. This role is perfect for someone with basic IT knowledge who is eager to gain hands-on experience and develop their technical skills. If you enjoy working with technology and have strong communication skills, we encourage you to apply. This role would be reporting to the IT Manager located in Hamburg, MI but would be servicing the Tucker, GA office. Responsibilities: Assist with the setup and installation of computers, printers, and other peripheral devices. Perform basic troubleshooting for hardware and software issues. Provide basic technical support to end-users. Assist in maintaining and updating IT documentation and inventory. Collaborate with the IT team to resolve technical issues and implement solutions. Communicate effectively with team members and end-users to provide updates and solutions. Requirements: Basic knowledge of IT hardware and software. Ability to set up and connect computers, printers, and other devices. Basic troubleshooting skills for resolving common technical issues. Good communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and procedures. Preferred Qualifications: Previous experience in an IT support role is a plus. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking principles. Benefits: Flexible part-time hours (16 hours per week) to fit your schedule. Opportunity to gain practical experience and develop your IT skills. Supportive and collaborative team environment.

Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock (NYSE: SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward. Learn more at *********** Westrock.com. IT Solutions - Technology Leadership Development Program - Atlanta, GA Career Opportunity The Technology Leadership Development Program (TLDP) is a two-year leadership rotational program comprised of 12-month and 6-month assignments. The TLDP is designed to develop future IT Solutions lleaders. As an IT Technology Leadership Analyst, you will be a part of a full-time intensive program with an opportunity to start your career in one of the, but not limited to, following tracks: Project Management, Business Process & Relationship Management, Data & Analytics, Information Security, Software Engineering, and Digital Acceleration. Program benefits include, but are not limited to, exposure to IT Solutions functions, engagement with senior leadership, technical and professional development, mentorship, and other events (team building, leadership, and volunteering). After successful program completion, we will support you in looking for your permanent functional role based on performance, career interest, and business needs. What You Need To Succeed Bachelor's or Master's degree in Information Technology, Computer Science, Software Engineering, Mathematics, Data Science, Business Information Systems, Computer Information Systems, Business Analysis / Analytics, Human-Computer Interaction Minimum 3.25 GPA Preferred Relevant experience including internships, co-op assignments and leadership roles a plus Strong interest in technology, innovation and working in a fast-paced, global organization Knowledge of IT systems, specifications, networks, and computer systems Strong analytic/problem-solving skills, attention to detail, passion for improvement, and desire to work in a team/collaborative environment Strong written and verbal communication skills with the ability to interact with all levels of the organization Strong leadership, prioritization, and organizational skills Ability to quickly adapt to change, multi-task and prioritize multiple projects Strong capabilities with Microsoft Office, particularly Excel and PowerPoint Project Planning And Management Skills Preferred Willingness to work in Atlanta, GA, and work in or travel to manufacturing / production environments How you will impact Smurfit Westrock across the IT Solutions organization: The Technology Leadership Development Program consists of several tracks but not limited to: Project Management Business Process & Relationship Management, Data & Analytics, Information Security, Software Engineering, and Digital Acceleration. Depending on your track, responsibilities may include: Project Management Project Planning & Execution: How to define scope, set milestones, and manage timelines using structured methodologies (Waterfall, Agile, or hybrid). Risk & Issue Management: How to anticipate, document, and mitigate risks - and escalate issues effectively to leadership. Resource & Budget Management: Basics of tracking project costs, managing vendor deliverables, and balancing competing priorities. Change Control: Understanding how to manage project changes through formal governance and communication processes. Stakeholder Management: How to engage sponsors, business users, and technical teams - tailoring communication for each audience. Meeting Facilitation: Leading effective standups, steering committees, and retrospectives that drive accountability and clarity. Team Collaboration: Coordinating cross-functional efforts across IT, business, and regional teams in a matrixed environment. Presentation Skills: Building and presenting status updates, dashboards, and executive summaries with confidence. Exposure to project management platforms (e.g., MS Project, Smartsheet, Jira, Azure DevOps, ServiceNow). Use of data visualization and reporting tools (e.g., Power BI, Excel dashboards). Understanding IT delivery frameworks - Agile, Scrum, and ITIL basics. Familiarity with governance tools for tracking scope, change requests, and approvals. Program, Business Process & Relationship Management Assist with business relationship management to include partnering with stakeholders to collect and document requirements Partner with business stakeholders and IT Solutions teams on aggregating, prioritizing and building future roadmaps Work with master data to ensure proper maintenance, data preparation and accuracy for metrics and reporting Assist with the migration of reports to modern solutions and build report/data catalogs for data lake enablement Assist with project management activities on major initiatives for the business. Lead projects and support key initiatives as assigned Data & Analytics Formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists the business with decision making, policy formulation and/or other management functions through solutions that save time, cost, or improve processes Analyze large data sets and use programming languages such as Python, R, IBM SPSS Modeler to develop statistical and optimization models to drive business solutions Build large data sets from multiple sources to build algorithms for predicting future data characteristics Set up and deploys models/solutions in a live/production environment Identify data needs and requirements for data collection, transformation and integration to support modeling needs Develop executive dashboards on program/project status, prepare business cases, technical reports, presentations, and status briefings; present as required to key stakeholders Support self-sever and analytics strategy projects for coordination and execution Information Security Partner with Information Security team members to support the development of awareness and training materials to enable company-wide understanding of cybersecurity risks and best practices Participate in risk management activities, including supporting the continued build-out of the Information Security Risk Register Support the design and development of security metrics and security metrics dashboarding to assist with the visualization of security key performance and risk indicators Support the completion of user access review documentation to contribute to SOX compliance efforts Assist the Information Security team's Third-Party Security Management function to execute security assessments of third parties Support the Information Security team's Enterprise Security Architecture function to conduct security and architectural reviews of upcoming technology deployments Assist the Security Operations Center with security monitoring activities and analysis Participate in Identity and Access management activities, supporting the provisioning and deprovisioning of system access to applications Create project planning documentation, including work plans and action item trackers to coordinate key initiatives across the Information Security team Software Engineering Learn about agile development ceremonies and tools related to scrum to support product development teams. Engage with Product Owners, UI/UX, DevOps, and QA teams on topics ranging from design to deployment. Work together on creating technical specification documents based on product owner specifications. Offer technical guidance and mentorship to colleagues in your areas of expertise. Constantly refine and disseminate your knowledge of the latest tools, processes, and techniques to the team. Design and oversee the integration, analysis, and evaluation of plans and strategies across various projects. Oversee system integration, verification, and testing for bespoke applications and infrastructure for enterprise clients. Most importantly, you will code. You will code like a champion. Digital Acceleration Digital Acceleration is focused on finding technical solutions to problems that business leaders bring to our team. An analyst on our team would be staffed on an existing 'acceleration' or have an opportunity to lead their own. Gain a deep understanding of the problems and areas of opportunity in the business units that bring ideas to Digital Acceleration. Work with business leaders to refine their ideas and develop a roadmap for solving those problems with technical solutions. Work with technical teams and partners to test, validate, and deliver solutions to solve business problems. Assist the Digital Acceleration team with ongoing projects, including assisting with change management, requirements gathering, prototyping and solution design. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Federal Work Study Student Job Announcement Federal Work Study -Library Services Department: Financial Aid Reports to: Shirley Moon Financial Aid Coordinator Salary/Benefits: 10.00 per hour. Maximum 19.5 hour week. No State of Georgia benefits. Deadline to Apply: August 1,2025 Responsibilities Answer phone, Troubleshoot computer problems-if freezing up, won't print, not booting up, etc. Assist students with the library resources, including but not limited to: GALILEO, Searching Library catalog. Assist students with access to library information. Restock printers with paper, maintain order of physical collection (Periodicals and Books). Other duties as assigned. Minimum Qualifications: Current student at Athens Technical College. Must maintain registration of minimum 6 credit hours. Preferred Qualifications: * Enrolled student in eligible program of study- registered for minimum 6 credit hours. * · Strong communication skills and work ethic. * Physical Requirements: * Ability to occasionally lift and carry 5 to 44 pounds. * Occasional bending. * Able to see and read PC screens on a daily basis. * Understand what clients are saying in normal conversation. * Finger and hand dexterity necessary to service computers and peripherals on a daily basis. Interested candidates should apply online at: ************************************************************************************** To apply, click "Apply to This Job" and submit your cover letter, resume/vita, three (3) professional references, and unofficial transcripts. Incomplete applications will not be considered. NOTE: Official transcripts will be required upon an offer of employment. Official copies of transcripts may be sent directly to: Athens Technical College, Attn: Human Resources, 800 U.S. Highway 29 N, Athens, GA 30601 or send electronically to ***************** . Employment is contingent based upon successful completion of appropriate background checks. Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Athens Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution's ability to achieve its mission and strategic priorities in support of student success. The following individuals have been designated to coordinate the college's implementation of nondiscrimination policies: Susan Fyffe, Director of Student Support Services, Section 504 and the Americans with Disabilities Act (ADA) Coordinator, Office K-614A, *************, *********************; Courtney Mattox, Director of Human Resources; Title VI, Title VII, Title IX Coordinator (Employees), Office K-514, **********************, ************; and Lenzy Reid, Vice President of Student Affairs, Title IX (Students) Office H-774, ************, ********************, 800 U.S. Highway 29 North, Athens, GA 30601.

Meet the Team The Workforce Experience team is responsible for all end-to-end processes and systems that support our workforce from Hire-to-Retire, to Collaboration and Service Desk. Working closely with our partners, this team will take the employee experience for all of Cisco to outstanding levels - and show our customers and partners what is possible! The Workforce Experience team within Cisco IT, is responsible for providing a premier employee experience so that Cisco can continue to be ranked highly as one of the best places to work One of the foundational pillars of that experience is our C-level executives' ability to be productive with their devices, software, tools, and technology. We are seeking an outstanding Technical Support Specialist that is motivated and committed to keeping our C-level execs productive and delighted with a top level executive support experience! Your Impact We're seeking a talented and experienced and self-motivated professional who has a genuine focus on executive success, operational excellence, and helping others. The responsibilities of our C-suite IT Support Team include: Executive Engagement & Advocacy Serve as the CxOs main point of contact and build long-term relationships with assign clients-Advocate for unique solution & services for our CxOs Deliver high-quality, white glove, one-on-one support to our executive leadership team (ELT) Train and educate ELT & supporting staff on Cisco workplace applications and technologies Lead projects to deliver new services, innovations, and/or process improvements to Cisco ELTDevelop strong relationships with IT leaders and technical specialists. Easily and effectively advocate and engage these groups when needed Support high level internal meetings and impactful customer visits in the Boardroom and Customer Experience Center Work with clients to resolve logistical and technical requirements for the quarterly Board of Directors Meeting and Investor Relations Call IT Technical Support Deliver remote and onsite support (e.g. CxO home support) Travel locally, regionally, and internationally Respond to executive team support needs quickly and effectively and participate in 24/7 on-call rotations Support all technical setup and requirements of the Boardroom, including working with partners, vendors, and internal Cisco teams to maintain and upgrade in room solutions and resources. Work with our clients to coordinate and handle executive Boardroom engagements and provide in meeting support. Drive and coordinate client updates and resolutions. Maintain constant communication to whom you support, their executive assistants and IT Leadership. Continuous Development Develop solid technical & process-level understanding of Cisco IT services, apps, and technologies deployed to service our ELTs. Maintain knowledge of current technology, equipment, services, and standards for IT.Implement personal development plans to continually innovate cloud, desktop, network, video, mobile technologies for Cisco employee workforce efficiency. Minimum Qualifications * Extensive End-User Support Experience: BS/BA degree or Relevant 3-5 years of experience in hands-on technical support, including desktop, mobile device, email, and phone support. * Operating System Proficiency: Expertise in current Windows and/or Mac operating systems. * Core Infrastructure Knowledge: Experience with Active Directory, Microsoft 365 (O365) administration and troubleshooting, * Hardware & Software Troubleshooting: Ability to diagnose and resolve complex hardware, software, and networking issues with meticulous attention to detail. * Audiovisual (AV) & Conferencing Tools: Familiarity with troubleshooting AV equipment and remote conferencing tools such as Zoom or WebEx. Preferred Qualifications * Exceptional Customer Service: A strong, positive, and professional customer service orientation is paramount, ensuring a high degree of customer satisfaction for VIP users. * Excellent Communication Skills: Superior verbal and written communication skills, with the ability to break down complex technical information for non-technical users and communicate effectively with management. * Patience and Professionalism: An "endless amount of patience" and a polite, cultured demeanor when dealing with high-level personnel. * Problem-Solving & Judgement: Strong analytical skills and the ability to prioritize work, exercise good judgment, and manage multiple tasks independently. * Proactive & Meticulous: A proactive approach to IT support, sometimes involving comprehensive project management for new hardware rollouts and ensuring a seamless experience with meticulous attention to detail. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $85,600.00 to $108,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $102,900.00 - $150,300.00 Non-Metro New York state & Washington state: $90,000.00 - $132,900.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military