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The differences between resolution specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a resolution specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Resolution Specialist | Client Relations Specialist | |
| Yearly salary | $38,984 | $39,902 |
| Hourly rate | $18.74 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 152,590 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Resolution specialists and client relations specialists have different pay scales, as shown below.
| Resolution Specialist | Client Relations Specialist | |
| Average salary | $38,984 | $39,902 |
| Salary range | Between $26,000 And $57,000 | Between $27,000 And $58,000 |
| Highest paying City | Ewing, NJ | Washington, DC |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | IBM | McKinsey & Company Inc |
| Best paying industry | Finance | Real Estate |
There are a few differences between a resolution specialist and a client relations specialist in terms of educational background:
| Resolution Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between resolution specialists' and client relations specialists' demographics:
| Resolution Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |