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The differences between resolution specialists and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a resolution specialist and a client service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Resolution Specialist | Client Service Specialist | |
| Yearly salary | $38,984 | $40,043 |
| Hourly rate | $18.74 | $19.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 152,590 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Resolution specialists and client service specialists have different pay scales, as shown below.
| Resolution Specialist | Client Service Specialist | |
| Average salary | $38,984 | $40,043 |
| Salary range | Between $26,000 And $57,000 | Between $26,000 And $61,000 |
| Highest paying City | Ewing, NJ | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | IBM | Moody's |
| Best paying industry | Finance | Finance |
There are a few differences between a resolution specialist and a client service specialist in terms of educational background:
| Resolution Specialist | Client Service Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between resolution specialists' and client service specialists' demographics:
| Resolution Specialist | Client Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |