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The differences between resolution specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a resolution specialist and a customer relations specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Resolution Specialist | Customer Relations Specialist | |
| Yearly salary | $38,984 | $37,827 |
| Hourly rate | $18.74 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 152,590 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Resolution specialists and customer relations specialists have different pay scales, as shown below.
| Resolution Specialist | Customer Relations Specialist | |
| Average salary | $38,984 | $37,827 |
| Salary range | Between $26,000 And $57,000 | Between $27,000 And $52,000 |
| Highest paying City | Ewing, NJ | Columbia, MD |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | IBM | Deloitte |
| Best paying industry | Finance | Automotive |
There are a few differences between a resolution specialist and a customer relations specialist in terms of educational background:
| Resolution Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between resolution specialists' and customer relations specialists' demographics:
| Resolution Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |