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The differences between resolution specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a resolution specialist and a customer service specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Resolution Specialist | Customer Service Specialist | |
| Yearly salary | $38,984 | $33,238 |
| Hourly rate | $18.74 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 152,590 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Resolution specialists and customer service specialists have different pay scales, as shown below.
| Resolution Specialist | Customer Service Specialist | |
| Average salary | $38,984 | $33,238 |
| Salary range | Between $26,000 And $57,000 | Between $26,000 And $42,000 |
| Highest paying City | Ewing, NJ | Boston, MA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | IBM | Dell |
| Best paying industry | Finance | Finance |
There are a few differences between a resolution specialist and a customer service specialist in terms of educational background:
| Resolution Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between resolution specialists' and customer service specialists' demographics:
| Resolution Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |