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The differences between resolution specialists and mortgage specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a resolution specialist, becoming a mortgage specialist takes usually requires 2-4 years. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $38,757 average annual salary of a mortgage specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a mortgage specialist are customer service, residential mortgage loans, and origination.
| Resolution Specialist | Mortgage Specialist | |
| Yearly salary | $38,984 | $38,757 |
| Hourly rate | $18.74 | $18.63 |
| Growth rate | -4% | -3% |
| Number of jobs | 152,590 | 26,471 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Average age | 40 | 42 |
| Years of experience | 12 | 4 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Mortgage specialists are professionals who work with lending institutions to identify the best lending product for their clients in exchange for taking the title of the debtors' properties. These specialists must process mortgage loan applications by reviewing their paperwork to ensure accuracy and completeness before submitting for approval. They should monitor accounts during the bankruptcy proceedings to ensure that the rights of their clients are protected. Mortgage specialists are also required to guide associates regarding procedural guidelines from FNMA, FHLMC, and MHA.
Resolution specialists and mortgage specialists have different pay scales, as shown below.
| Resolution Specialist | Mortgage Specialist | |
| Average salary | $38,984 | $38,757 |
| Salary range | Between $26,000 And $57,000 | Between $29,000 And $51,000 |
| Highest paying City | Ewing, NJ | Oakland, CA |
| Highest paying state | Connecticut | Washington |
| Best paying company | IBM | Citi |
| Best paying industry | Finance | Finance |
There are a few differences between a resolution specialist and a mortgage specialist in terms of educational background:
| Resolution Specialist | Mortgage Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between resolution specialists' and mortgage specialists' demographics:
| Resolution Specialist | Mortgage Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 13.3% Unknown, 4.4% Hispanic or Latino, 14.2% Asian, 7.5% White, 60.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 7% |