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The differences between resolution specialists and specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a resolution specialist, becoming a specialist takes usually requires 1-2 years. Additionally, a specialist has an average salary of $58,013, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a resolution specialist include patients, phone calls and appeals. The most important skills for a specialist are patients, customer service, and work ethic.
| Resolution Specialist | Specialist | |
| Yearly salary | $38,984 | $58,013 |
| Hourly rate | $18.74 | $27.89 |
| Growth rate | -4% | 10% |
| Number of jobs | 152,590 | 358,433 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 49% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Resolution specialists and specialists have different pay scales, as shown below.
| Resolution Specialist | Specialist | |
| Average salary | $38,984 | $58,013 |
| Salary range | Between $26,000 And $57,000 | Between $32,000 And $104,000 |
| Highest paying City | Ewing, NJ | Jersey City, NJ |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | IBM | The Citadel |
| Best paying industry | Finance | - |
There are a few differences between a resolution specialist and a specialist in terms of educational background:
| Resolution Specialist | Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between resolution specialists' and specialists' demographics:
| Resolution Specialist | Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 47.5% Female, 52.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |