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The differences between senior application support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior application support analyst and a support analyst. Additionally, a senior application support analyst has an average salary of $103,660, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a senior application support analyst include application support, java and ITIL. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Senior Application Support Analyst | Support Analyst | |
| Yearly salary | $103,660 | $75,989 |
| Hourly rate | $49.84 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,132 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior application support analyst works on a variety of projects, ranging from computer games to banking. They are responsible for troubleshooting issues, recording bugs, and developing solutions. They are also tasked with improving technical systems to prevent future issues.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Senior application support analysts and support analysts have different pay scales, as shown below.
| Senior Application Support Analyst | Support Analyst | |
| Average salary | $103,660 | $75,989 |
| Salary range | Between $82,000 And $130,000 | Between $50,000 And $114,000 |
| Highest paying City | San Rafael, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | BNY Mellon | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a senior application support analyst and a support analyst in terms of educational background:
| Senior Application Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior application support analysts' and support analysts' demographics:
| Senior Application Support Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 68.0% Female, 32.0% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 14.4% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |