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Senior computer analyst vs support analyst

The differences between senior computer analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior computer analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a senior computer analyst has an average salary of $91,386, which is higher than the $75,989 average annual salary of a support analyst.

The top three skills for a senior computer analyst include encryption, encase and customer service. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Senior computer analyst vs support analyst overview

Senior Computer AnalystSupport Analyst
Yearly salary$91,386$75,989
Hourly rate$43.94$36.53
Growth rate9%10%
Number of jobs62,002107,039
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 62%
Average age4342
Years of experience62

Senior computer analyst vs support analyst salary

Senior computer analysts and support analysts have different pay scales, as shown below.

Senior Computer AnalystSupport Analyst
Average salary$91,386$75,989
Salary rangeBetween $72,000 And $114,000Between $50,000 And $114,000
Highest paying CityBellevue, WAJersey City, NJ
Highest paying stateWashingtonNew Jersey
Best paying companyCitiThe Citadel
Best paying industryUtilitiesFinance

Differences between senior computer analyst and support analyst education

There are a few differences between a senior computer analyst and a support analyst in terms of educational background:

Senior Computer AnalystSupport Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 62%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Senior computer analyst vs support analyst demographics

Here are the differences between senior computer analysts' and support analysts' demographics:

Senior Computer AnalystSupport Analyst
Average age4342
Gender ratioMale, 75.5% Female, 24.5%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between senior computer analyst and support analyst duties and responsibilities

Senior computer analyst example responsibilities.

  • Lead transition from legacy HP-UX infrastructure to Linux and Cisco architecture.
  • Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
  • Perform patching of Linux servers.
  • Monitor & troubleshoot iSeries problems.
  • Attend seminars sponsor by McAfee.
  • Identify, troubleshoot and resolve backup issues.
  • Show more

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Senior computer analyst vs support analyst skills

Common senior computer analyst skills
  • Encryption, 7%
  • Encase, 6%
  • Customer Service, 6%
  • Technical Support, 6%
  • Extraction, 5%
  • DOD, 5%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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