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The differences between senior network analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior network analyst and a support analyst. Additionally, a senior network analyst has an average salary of $87,180, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a senior network analyst include firewall, routers and voip. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Senior Network Analyst | Support Analyst | |
| Yearly salary | $87,180 | $75,989 |
| Hourly rate | $41.91 | $36.53 |
| Growth rate | 5% | 10% |
| Number of jobs | 57,459 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A senior network analyst is responsible for facilitating network automation, installation, and configuration of processes and systems. They are tasked with ensuring the monitoring of applications across various platforms in line with the company's values and set privacy principles. Their responsibilities include monitoring inbound emails and calls, maintaining high-level production support and quality services to clients, reviewing challenges and system errors with the management, submitting permanent solutions to prevent recurring issues, and gathering documentation.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Senior network analysts and support analysts have different pay scales, as shown below.
| Senior Network Analyst | Support Analyst | |
| Average salary | $87,180 | $75,989 |
| Salary range | Between $66,000 And $114,000 | Between $50,000 And $114,000 |
| Highest paying City | Sacramento, CA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | First Republic Bank | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a senior network analyst and a support analyst in terms of educational background:
| Senior Network Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior network analysts' and support analysts' demographics:
| Senior Network Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.0% Female, 12.0% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.8% White, 63.3% American Indian and Alaska Native, 0.3% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |