Senior network support engineer vs technical support engineer

Differences between senior network support engineer and technical support engineer duties and responsibilities

Senior network support engineer example responsibilities.

• Manage firewall and security issues, including researching, analyzing and reporting technical information regarding information security issues.
• Experience in configuring and troubleshooting of OSPF and EIGRP.
• Create, modify and implement ACL's on routers and switches.
• Diagnose, troubleshoot and repair servers, desktops, laptops, switches, routers, hubs and printers.
• Have received F5 formal training in LTM, ASM, WAM/AAM, iRules, Viprion, and vCMP.
• Install and configure DNS, DHCP.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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