Senior noc technician vs senior support technician

Differences between senior noc technician and senior support technician duties and responsibilities

Senior noc technician example responsibilities.

• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
• Rack and stack network equipment (routers, servers, switches and any other equipment).
• Provide customer support on internet, email, webhosting and VoIP.
• Receive calls and tickets for connectivity issues ranging from basic broadband to fiber connections.
• Serve as the hands and ears of technicians dispatch to hotels to replace faulty servers, switches, and routers.
• Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
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Senior support technician example responsibilities.

• Manage the virtual platforms utilize in the office using VMWare.
• Serve as a SME and the main point of contact when agents and other leads have questions.
• Organize and maintain Linux labs.
• Help resolve terminal server and citrix environment issues.
• Research Linux server logs to find errors within applications.
• Train customers in hardware and software on both the pc and mac.
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