Senior patient account representative vs account specialist

The differences between senior patient account representatives and account specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior patient account representative and an account specialist. Additionally, a senior patient account representative has an average salary of $57,603, which is higher than the $42,586 average annual salary of an account specialist.

The top three skills for a senior patient account representative include patients, CPT and data entry. The most important skills for an account specialist are customer service, patients, and account management.

Senior patient account representative vs account specialist overview

	Senior Patient Account Representative	Account Specialist
Yearly salary	$57,603	$42,586
Hourly rate	$27.69	$20.47
Growth rate	-8%	-8%
Number of jobs	126,399	116,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 54%
Average age	46	46
Years of experience	12	12

What does a senior patient account representative do?

A senior patient account representative typically works at a hospital, clinic, or other medical facility. They handle matters concerning medical insurance claims and patient billing. Their duties include collecting and processing payments, arranging billing and payment plans, coordinating with insurance providers, verifying patient information, and maintaining accurate records. They also directly assist patients by answering inquiries, explaining payment arrangements and other details, keeping an open communication line with patients and insurance providers, and settling refunds. They also supervise junior patient account representatives.

What does an account specialist do?

An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.

Senior patient account representative vs account specialist salary

Senior patient account representatives and account specialists have different pay scales, as shown below.

	Senior Patient Account Representative	Account Specialist
Average salary	$57,603	$42,586
Salary range	Between $32,000 And $101,000	Between $28,000 And $62,000
Highest paying City	-	Washington, DC
Highest paying state	-	Virginia
Best paying company	-	Microsoft
Best paying industry	-	Finance

Differences between senior patient account representative and account specialist education

There are a few differences between a senior patient account representative and an account specialist in terms of educational background:

	Senior Patient Account Representative	Account Specialist
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Senior patient account representative vs account specialist demographics

Here are the differences between senior patient account representatives' and account specialists' demographics:

	Senior Patient Account Representative	Account Specialist
Average age	46	46
Gender ratio	Male, 11.6% Female, 88.4%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 14.3% Unknown, 4.1% Hispanic or Latino, 18.2% Asian, 3.6% White, 59.3% American Indian and Alaska Native, 0.5%	Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between senior patient account representative and account specialist duties and responsibilities

Senior patient account representative example responsibilities.

Manage Facebook and patient communication programs.
Review physician's documentation to ensure correct CPT codes and ICD-9 codes are billed correctly for services render.
Use online referral system to obtain authorization for treatment for a specialist office using ICD-9 and CPT codes.
Train new staff in billing and follow-up of Medicaid HMO plans including both the hospital and electronic billing system.
Provide reports and information to various clients; comply with HIPAA regulations.
Input ICD-9 codes and HCPC to help with calculating cost for each patient.

Account specialist example responsibilities.

Cultivate productive long-term relationships with all assign accounts, and manage all reporting and presentation needs for RFP's.
Manage a portfolio of accounts end to end RFP program execution inclusive of pricing, contracting, process and technology solutions.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Deliver exceptional customer service to hospital accounts and internal sales representatives in accordance to revenue recognition policies and HIPAA regulations.
Experience with CMS 1500 and UB-04 claims using HCPC/CPT codes as well as NDC codes
Monitor CMS and real time aux codes.

Senior patient account representative vs account specialist skills

Common senior patient account representative skills

Patients, 20%
CPT, 9%
Data Entry, 8%
Medical Terminology, 6%
Medicaid, 6%
Appeals, 5%

Common account specialist skills

Customer Service, 25%
Patients, 13%
Account Management, 6%
PowerPoint, 4%
Data Entry, 4%
Catheter, 3%

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Senior Patient Account Representative
Senior Patient Account Representative vs Account Specialist

Updated January 8, 2025

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