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The differences between senior patient account representatives and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior patient account representative and a collections representative. Additionally, a senior patient account representative has an average salary of $57,603, which is higher than the $34,015 average annual salary of a collections representative.
The top three skills for a senior patient account representative include patients, CPT and data entry. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.
| Senior Patient Account Representative | Collections Representative | |
| Yearly salary | $57,603 | $34,015 |
| Hourly rate | $27.69 | $16.35 |
| Growth rate | -8% | -8% |
| Number of jobs | 126,399 | 85,275 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | High School Diploma, 33% |
| Average age | 46 | 46 |
| Years of experience | 12 | 12 |
A senior patient account representative typically works at a hospital, clinic, or other medical facility. They handle matters concerning medical insurance claims and patient billing. Their duties include collecting and processing payments, arranging billing and payment plans, coordinating with insurance providers, verifying patient information, and maintaining accurate records. They also directly assist patients by answering inquiries, explaining payment arrangements and other details, keeping an open communication line with patients and insurance providers, and settling refunds. They also supervise junior patient account representatives.
A Collections Representative's role is to collect payment for outstanding or overdue bills through phone calls, email, mail, or sometimes personal appointments. A Collections Representative is required to have a great deal of research and communication skills in order to reach out to people and explain how to settle their debts or even negotiate a payment term or plan. Collections Representatives must also make sure that these terms are honored and met, and create reports for the creditor regarding the delinquent accounts.
Senior patient account representatives and collections representatives have different pay scales, as shown below.
| Senior Patient Account Representative | Collections Representative | |
| Average salary | $57,603 | $34,015 |
| Salary range | Between $32,000 And $101,000 | Between $26,000 And $42,000 |
| Highest paying City | - | San Ramon, CA |
| Highest paying state | - | California |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a senior patient account representative and a collections representative in terms of educational background:
| Senior Patient Account Representative | Collections Representative | |
| Most common degree | Bachelor's Degree, 36% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior patient account representatives' and collections representatives' demographics:
| Senior Patient Account Representative | Collections Representative | |
| Average age | 46 | 46 |
| Gender ratio | Male, 11.6% Female, 88.4% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 14.3% Unknown, 4.1% Hispanic or Latino, 18.2% Asian, 3.6% White, 59.3% American Indian and Alaska Native, 0.5% | Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 8% |