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The differences between senior support engineers and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a support analyst. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Senior Support Engineer | Support Analyst | |
| Yearly salary | $107,037 | $75,989 |
| Hourly rate | $51.46 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,312 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Senior support engineers and support analysts have different pay scales, as shown below.
| Senior Support Engineer | Support Analyst | |
| Average salary | $107,037 | $75,989 |
| Salary range | Between $83,000 And $137,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Amazon | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a senior support engineer and a support analyst in terms of educational background:
| Senior Support Engineer | Support Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior support engineers' and support analysts' demographics:
| Senior Support Engineer | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |