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The differences between senior support engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a technical support engineer. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Senior Support Engineer | Technical Support Engineer | |
| Yearly salary | $107,037 | $85,716 |
| Hourly rate | $51.46 | $41.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,312 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Senior support engineers and technical support engineers have different pay scales, as shown below.
| Senior Support Engineer | Technical Support Engineer | |
| Average salary | $107,037 | $85,716 |
| Salary range | Between $83,000 And $137,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Amazon | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support engineer and a technical support engineer in terms of educational background:
| Senior Support Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior support engineers' and technical support engineers' demographics:
| Senior Support Engineer | Technical Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |