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Senior system support specialist vs senior support technician

The differences between senior system support specialists and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior system support specialist and a senior support technician. Additionally, a senior system support specialist has an average salary of $84,043, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a senior system support specialist include SQL, technical support and linux. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Senior system support specialist vs senior support technician overview

Senior System Support SpecialistSenior Support Technician
Yearly salary$84,043$74,459
Hourly rate$40.41$35.80
Growth rate10%10%
Number of jobs108,134113,499
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 48%
Average age4242
Years of experience22

Senior system support specialist vs senior support technician salary

Senior system support specialists and senior support technicians have different pay scales, as shown below.

Senior System Support SpecialistSenior Support Technician
Average salary$84,043$74,459
Salary rangeBetween $59,000 And $119,000Between $48,000 And $114,000
Highest paying CitySan Antonio, TXDurham, NC
Highest paying stateCaliforniaPennsylvania
Best paying companyValero EnergyPacira BioSciences
Best paying industryPharmaceuticalTechnology

Differences between senior system support specialist and senior support technician education

There are a few differences between a senior system support specialist and a senior support technician in terms of educational background:

Senior System Support SpecialistSenior Support Technician
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityStanford University

Senior system support specialist vs senior support technician demographics

Here are the differences between senior system support specialists' and senior support technicians' demographics:

Senior System Support SpecialistSenior Support Technician
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 12.4% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior system support specialist and senior support technician duties and responsibilities

Senior system support specialist example responsibilities.

  • Maintain Internet and VPN connectivity.
  • Support development team by providing SQL and PL/SQL review.
  • Support hardware and software upgrades on operating system (OS).
  • Maintain and write custom UNIX shell scripts for automate processing by customers.
  • Support the local Lync EV, VOIP and digital Nortel/Avaya telecommunications systems.
  • Walk pre-open hotels through setting up LAN hardware for dial up connection.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Senior system support specialist vs senior support technician skills

Common senior system support specialist skills
  • SQL, 13%
  • Technical Support, 8%
  • Linux, 7%
  • Application Software, 7%
  • Customer Service, 5%
  • Unix, 5%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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