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The differences between senior technical support representatives and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support representative and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $50,615 average annual salary of a senior technical support representative.
The top three skills for a senior technical support representative include troubleshoot, escalate and technical troubleshooting. The most important skills for a support lead are customer service, cash management, and POS.
| Senior Technical Support Representative | Support Lead | |
| Yearly salary | $50,615 | $86,816 |
| Hourly rate | $24.33 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 137,640 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior technical support representatives and support leads have different pay scales, as shown below.
| Senior Technical Support Representative | Support Lead | |
| Average salary | $50,615 | $86,816 |
| Salary range | Between $35,000 And $72,000 | Between $63,000 And $118,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Apple |
| Best paying industry | - | - |
There are a few differences between a senior technical support representative and a support lead in terms of educational background:
| Senior Technical Support Representative | Support Lead | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support representatives' and support leads' demographics:
| Senior Technical Support Representative | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.3% Female, 26.7% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |