Service assistant jobs in Dundalk, MD

IN A NUTSHELL Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle. WHAT YOU'LL BE DOING (and doing well!) Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs. Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations. Generate and monitor Service department's internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time. Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer. Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes. Track and/or quote deficiencies. Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses. Dispatch appropriate technician(s) based on skill set required for each site or project. Generate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule. Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires. Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed. Material requisition: prepare and process accurate purchase requisitions for purchasing. Complete service contract cancellation form(s) and submit with back up for processing. Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service. Provide accurate information to Accounting to ensure one-day billing processing. WHAT WE LIKE ABOUT YOU High school diploma or equivalent. Two to five years of experience in customer service. Strong organizational skills. Ability to multi-task and remain calm under pressure. Possess sound decision-making skills and practical judgment priorities. Ability to encourage and motivate people with positive attitude. Interest in helping and working with customers. Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint. WHAT WE'RE BRINGING TO THE TABLE Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Professional career development opportunities. Tuition reimbursement.

Ultimate Staffing is seeking compassionate and service-oriented Administrative Counselors to join our client's dedicated team in Montgomery County, Maryland. This role is pivotal in supporting families during one of the most significant moments in their lives by guiding them through the process of arranging burial services. The Administrative Counselor will work closely with families to ensure all aspects of cemetery arrangements are handled with care, dignity, and professionalism. Hours are 8am-4:30pm with alternating Saturdays. Key Responsibilities: Serve as the primary point of contact for families to provide guidance on burial arrangements, ensuring all needs and wishes are met with empathy and attention to detail. Coordinate all administrative aspects of burial services, including the preparation of contracts, scheduling of services, and completion of necessary documentation. Educate families on available burial options, including plots, memorials, and additional services, while maintaining sensitivity to their emotional and financial needs. Liaise with funeral homes, religious organizations, and other service providers to ensure seamless coordination of services. Maintain accurate records and ensure compliance with all legal and regulatory requirements. Provide ongoing support to families before, during, and after services, addressing any questions or concerns with compassion and professionalism. Collaborate with cemetery grounds and operations teams to ensure timely and respectful preparation of burial sites. Assist families with pre-need planning, offering guidance on future burial arrangements. Contribute to creating a welcoming and supportive environment for all visitors. Qualifications: High school diploma or equivalent 2+ years of experience in administrative support and customer service ideally in a highly service-oriented environment. Exceptional interpersonal and communication skills with the ability to provide comfort and reassurance during difficult times. Strong organizational skills and attention to detail. Ability to manage multiple tasks with sensitivity and discretion. Experience in Microsoft Office Suite and database management. Knowledge of burial processes and regulations (preferred but not required; training will be provided). Must have a valid driver's license. Why Join Them? This position offers an opportunity to provide meaningful service to families at a critical time in their lives. You will become part of a supportive team that values empathy, professionalism, and dedication to the community. Comprehensive training and ongoing professional development will be provided. If you are seeking a career where you can make a difference, we invite you to apply for this rewarding role. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

RPStaffing is conducting an immediate search for the temporary Office Assistant with a major conservative nonprofit based in Arlington, VA. This is a highly interactive position in a really fun office atmosphere. ***Candidates must currently be living in the Washington, D.C. area*** Job Title: Temporary Office Assistant Status: Temporary Assignment Start: January 5th Office Status: Onsite Hours: 8:30 to 5:30 Office Location: Arlington, VA SUMMARY OF OPPORTUNITY Get a foot in the door of one of the top conservative nonprofits in the US as an immediate temporary Office Assistant. The organization has a long history and a wide reach into many areas of the US political arena. Work with highly intelligent and passionate professionals with extensive experience in the fields of nonprofits, education, trade associations, and policy. DUTIES Manage the front office including the reception station Serve as the first point of contact for the organization over the phone and in person; answer and transfer callers, answer questions and relay information in a highly polished and timely manner Interact with guests visiting the office; guests can and will be famous political, business, and social leaders; maintain the utmost professionalism at all times Assist with any projects and assignments assigned by team members Additional duties as assigned QUALIFICATIONS BA/ BS Able to work fully onsite in Arlington VA Outstanding written and verbal communication skills Strong computer literacy in MS Office Flexible team player Equal Opportunity Employer. This description was prepared by RPStaffing and is subject to change. This has been designed to indicate the general nature and level of work performed by employees within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This job may be modified at any time by adding or removing duties. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Positions listed as “remote” often require occasional office days. Benefits, hours, duties, and locations are subject to change. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Title: Service Support Coordinator Department: Service - Account Management Alliance Exterior Construction is a leading commercial roofing and building-envelope contractor serving customers across the DMV region. We specialize in delivering high-quality roofing installations, repairs, maintenance programs, and exterior construction services for commercial, industrial, and institutional facilities. Our team prides itself on craftsmanship, reliability, and long-term customer partnerships. Whether we are executing large-scale commercial projects or supporting day-to-day service and emergency repair needs, Alliance is committed to safety, responsiveness, and exceptional work quality. Job Summary: The Service Support Coordinator supports the Service Management team with project tracking, reporting, document preparation, and workflow coordination for high-volume service customers. This role is essential in helping the service department run smoothly by ensuring accurate data and timely reporting. This role is designed as an entry point into the commercial roofing industry and offers meaningful long-term growth. Team members gain hands-on experience with invoice management systems, reporting, customer communication, and service operations. High performers have opportunities to grow into Account Management or Operational Support roles as the service division continues to expand. Work hours run from 5 AM to 2 PM. In-office 5 days a week, Mon-Fri. Duties/Responsibilities: Information Management Enter service ticket information, labor hours, materials, purchase orders, and job-related details into the ERP system and CRM. Maintain accurate customer records, job logs, and warranty documentation. Upload photos, inspection reports, and field notes from technicians. Reporting & Analytics Generate periodic customer reports (e.g., job status, spend tracking, KPIs, aging). Pull data for high-volume customers and prepare summary packages for Account Managers. Assist in updating dashboards and performance tracking tools. Customer & Internal Support Support Account Managers in preparing quotes, proposals, and follow-up summaries. Help ensure timely follow-up on open tickets, pending approvals, and outstanding documentation. Workflow & Operational Support Monitor shared inboxes for incoming customer requests; generate work orders or assign / route tasks as appropriate. Maintain a clean, organized digital file structure for customer documents and reports. Assist in preparing billing packets by gathering supporting documents. Required Qualifications: 1-3 years of office administration, customer service, or coordinator experience. Strong proficiency across Microsoft Word. Ability to learn new software quickly. High attention to detail and accuracy in data entry. Ability to manage multiple tasks. Preferred Qualifications: Familiarity with Finance spend management systems (e.g., SAP Concur, Ramp). Prior experience producing customer-facing reports. Education and Experience: High School Diploma / GED

Wisconsin Community Services Forensic Coordinator - Waukesha and Milwaukee Counties Provide ongoing service coordination, treatment planning, advocacy and monitoring to residents of Milwaukee, Waukesha, Racine, and Kenosha counties who are participants in the OARS Program (Opening Avenues for Re-entry Success), Conditional Release Program (CR), Outpatient Competency Restoration Program (OCRP) and/or Jail-Based Competency Restoration Program (JBCR). Essential Duties and Responsibilities Coordinate, plan, and ensure follow-through with community treatment for individuals participating in the OARS, CR, OCRP and/or JBCR Programs. Engage and develop a supportive one-to-one therapeutic relationship with each participant. Incorporate evidence-based practices into the provision of services including but not limited to Motivational Interviewing (MI), Trauma Informed Care (TIC), and Person-Centered Planning. Utilize MI skills as a primary approach to enhance participant participation and success. Monitor ongoing treatment needs and compliance with treatment for all program participants by providing assessment, treatment planning, assertive case management, symptom management, medication monitoring, crisis-intervention, and coordination of multi-disciplinary team meetings as per program protocols and the Department of Health Services (DHS) contract. Responsible for developing and submitting court documents for CR and Competency participants as required:Predisposition Investigation, Treatment Plan, Treatment Plan Adjustment, Adjustment Summary, Discharge/Transition Plan as well as all Status Report documents. Coordinate team staffings with DHS/Department of Community Corrections (DCC) and other treatment team members. Maintain safety practices and continually assess potential risk when in the community and when working with participants. Coordinate community support services (referrals) and/or directly aid participants with activities of daily living to include, but not limited to, coaching and hands on assistance in the areas of housing, money management, vocational/educational pursuits, scheduling and transportation for appointments. Encourage and assist each participant with the development of a natural support system including family members, neighbors, friends, the community, etc. Create and maintain participant service documents including but not limited to case notes, assessments, Adult Family Home/Rent Justification forms, release plans, Individual Service Plans (ISP), Quarterly Progress Notes (QPN), crisis plans, budgets, suicide risk assessments (SRA), trauma assessments, other risk assessments, and release of information (ROI) forms within expected program timeframes. Comply with program and DHS quality standards, DHS Connect (EHR) and SharePoint protocols, format requirements and timeframes for all documents and communications. Ensure maximum participant financial contribution and third-party payment toward cost-of-service provision by applying for appropriate insurance benefits, fully utilizing available assistance programs, county services and community resources. Provide on-going communication and coordination with treatment providers, DOC/DCC, mental health institution staff, court personnel, prison/jail staff, and other service agencies, reviewing and responding to emails and phone messages within 24 hours. Frequent home visits and transportation of participants in the community using personal vehicles. Develop and practice MI skills through training, coaching, and participant contact to attain basic fidelity within 12 months/advanced fidelity within 24 months of employment as outlined in the program contract. Participate in MI coaching sessions and complete DHS surveys as required. Complete MI audio recording and written Test of Knowledge as required. Build and nurture positive relationships with stakeholders and funder(s). Timely collection of necessary medical records, lab results and information for participants per program protocol. Rotational crisis line coverage. Appear and testify at court hearings. Attend training, meetings, and staffings. Participate in new staff shadowing rotation. Other job-related duties may be necessary to carry out the responsibilities of the position. Remote staff may be required to work from the Forensic office in Milwaukee. On the last day of employment, staff will turn in all agency equipment to the supervisor/program director. Required Qualifications Bachelor's degree in social work, psychology, or related Human Services field. Experience in case management and service coordination; experience serving people with a mental illness, substance use disorder, or other special populations required Valid driver's license, automobile, and insurance sufficient to meet agency requirements required. Meet all the employee requirements including references, criminal background check, and driver's license check. Knowledge, Skills and Abilities Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications. Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel). Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage multiple projects. Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges. Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team. Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities. Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting. Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries. Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings. Program Specific Knowledge, Skills and Abilities - C linical skills and knowledge related to community based services for individuals who have a mental illness including assessment, treatment planning, monitoring and supportive services. Knowledge of and experience in mental health and substance use services including assessment, treatment plan development, psychotropic medications, side effects and symptom management knowledge of the legal system and forensic psychiatric issues; risk management; resourcefulness and flexibility responding to changing participant needs Knowledge of substance abuse disorders; psychotropic medications; entitlements such as Medicaid, SSI/SSDI, Medicare, and Veterans benefits. PHYSICAL DEMANDS: Driving throughout the southeastern WI region, the mental health institutions in Madison and Oshkosh and prisons statewide. Position requires the ability to drive for periods of time on any given day. Office work involves sitting at a desk and conducting computer work. WORK ENVIRONMENT: The job is performed in a combination of an office setting, and in the field throughout the four-county region (including the inner city of Milwaukee). Requires travel to DHS, mental health institutions in Madison and Oshkosh and prisons statewide. Provides supervisory backup for 24hr Crisis Line when needed and be accessible to staff and/or program participants. Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. PM21 PI3855bce9ab2e-30***********0

Holder Construction, an Atlanta-based commercial construction company with operations throughout the United States, is seeking a highly motivated MEP Coordinator to join our Washington D.C team. Primary Responsibilities Controls/power monitoring coordination including RFIs, submittals, graphics, testing, and checkout. CX lead, including CX schedule ownership, issue tracking and closure, CX checklist readiness reviews, and overall CX communication with client, engineer, and CX provider. Responsible for the specific mechanical and electrical construction needs of Aviation facilities (e.g., Airports) and other related construction projects. This position will supervise all Mechanical, Electrical, and Special Systems Trade contractors and vendors involved in the project. Coordinate all Mechanical, Electrical, and Special Systems schedules, budgets, reports, and documentation from pre-construction through close-out. Requirements For This Position Include 5+ years. commercial construction experience with large sophisticated mechanical and electrical systems. Position requires extensive experience managing the construction of aviation projects and complex electrical and mechanical infrastructure projects. Candidate must have experience in developing project scopes and schedules, coordinating change orders and RFIs, managing and tracking project budgets, and cost control. Strong experience managing professional relationships with owner's representatives, architects, engineers, and clients while supervising trade partners and vendors is a priority.

Responsibilities: Assist in tracking differences between orders, deliveries, and invoices using established tools and procedures. Help maintain accurate records of all materials delivered to the site, working closely with the production team. Enter and verify cost information in the SAP system as directed. Support the identification and reporting of discrepancies between invoices and order details (such as quantity or price). Communicate regularly with operational staff, finance team members, and suppliers as required. Assist in processing invoices, credit notes, and rebates after confirmation with the production team. Work with the supply chain team to help resolve any differences due to supplier errors. Support problem-solving activities with guidance from procurement, cost controllers, and supply chain staff. Help ensure suppliers are paid on time by completing assigned tasks promptly. Required Skills Essential: Rigorous and detail-oriented Good organizational skills to meet key deadlines Ability to maintain positive relationships with all stakeholders Strong cross-functional communication skills Good knowledge of Excel Desirable: Financial accounting background Familiarity with SAP Experience in construction projects

Job Description Security Clearance: Must be able to obtain a Public Trust Clearance Job Type: Full-Time Target Salary Range*: $67,000 - $82,000. *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview: Strong knowledge of Mainframe environment including CICS, DB2, MQ and ITM products Key Responsibilities: Work with advanced technical principles, theories, and concepts. Challenge with working on complex technical problems and providing innovative solutions. Work with highly experienced and technical resources All other duties as assigned or directed Qualifications: Required Qualifications 5 or more years of technical experience with mainframe demand, capacity, and performance management 2 or more years of Tivoli Enterprise tools, DB2 and CICS region management and maintenance experience. Experience integrating new technologies with existing technologies Experience implementing technologies with enterprise-wide impact Must be passionate about contributing to an organization focused on continuously improving consumer experiences ?Experience managing major projects from end to end Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc. Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems. Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon. Respond to Hot Terminal, SSA Alerts and email messages identifying problems. Identify and report Z/OS, JES3, Top Secret and other underlying system software problems. Identify and troubleshoot CICS and database problems. Download CICS system and application dumps. Perform CICS system dump analysis and provide recommendations. Troubleshoot DB2, Oracle and IDMS problems. Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems. Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem including how the problem was detected, resolution alternatives and reasoning for the course of action taken. Monitor WebSphere MQ and WebSphere Application Server (WAS) applications using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex, Introscope, Dynatrace and ABEND Aid to identify and isolate problems. Monitor more than 700 CICS regions in production, training and integration environments using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex and ABEND Aid to identify and isolate problems. Update all troubleshooting databases as needed via SMAB's internal reporting mechanism (the Greenbook) detailing event and actions taken, and opening and closing associated CAPRS tickets as requested, publicly documenting problem or resolution information. Preferred Qualifications: Maintain operating system performance parameters Performs mid-level troubleshooting Monitor critical system resources Real-time performance monitoring Supports operating system upgrades Review workload delay data to determine root cause and effect on system throughput Provide On-call 7 x 24 rotation, weekend work, etc. Works through differences of opinion with others in an objective and constructive manner to achieve results while maintaining composure when dealing with difficult people and challenging situations Speaks effectively, clearly communicating thoughts in person and in writing, ideas, and information in groups and/or in one-on-one discussions Demonstrates enthusiasm, concern, and a sense of urgency for issues that are important to others Actively involved in the team process by making suggestions, proposing solutions, and researching problems?

Please Note: . Client is looking for a candidates who could fill the Night shift 12.00 AM \- 8.00 AM Wednesday \- Sunday or Day shift 4.00 PM 12.00 AM midnight Thursday \- Monday. 2 positions are required to cover Tuesday\-Saturday 2 positions are required to cover Thursday\-Sunday (4 days 10 hr shifts) Local Candidates required. Selected Candidate must be on\-site five days a week at PEB Maryland office Key Required Skills: Strong knowledge of Mainframe environment including CICS, DB2, MQ and ITM products. Position Description: Work with advanced technical principles, theories, and concepts. Challenge with working on complex technical problems and providing innovative solutions. Work with highly experienced and technical resources All other duties as assigned or directed Requirements Skills Requirements: Basic Qualifications Bachelors degree with 3+ years of experience Required Qualifications 5 or more years of technical experience with mainframe demand, capacity, and performance management 2 or more years of Tivoli Enterprise tools, DB2 and CICS region management and maintenance experience. Experience integrating new technologies with existing technologies Experience implementing technologies with enterprise\-wide impact Must be passionate about contributing to an organization focused on continuously improving consumer experiences Experience managing major projects from end to end Must be able to obtain a Public Trust Clearance Required Skills Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc. Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems. Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon. Respond to Hot Terminal, SSA Alerts and email messages identifying problems. Identify and report Z\/OS, JES3, Top Secret and other underlying system software problems. Identify and troubleshoot CICS and database problems. Download CICS system and application dumps. Perform CICS system dump analysis and provide recommendations. Troubleshoot DB2, Oracle and IDMS problems. Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems. Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem, including how the problem was detected, resolution alternatives and reasoning for the course of action taken. Monitor WebSphere MQ and WebSphere Application Server (WAS) applications using various monitoring tools including Omegamon\/Omegaview, Tivoli ITCAMS, CICSplex, Introscope, Dynatrace and ABEND Aid to identify and isolate problems. Monitor more than 700 CICS regions in production, training and integration environments using various monitoring tools including Omegamon\/Omegaview, Tivoli ITCAMS, CICSplex and ABEND Aid to identify and isolate problems. Update all troubleshooting databases as needed via SMAB's internal reporting mechanism (the Greenbook) detailing event and actions taken, and opening and closing associated CAPRS tickets as requested, publicly documenting problem or resolution information. Desired Skills Maintain operating system performance parameters Performs mid\-level troubleshooting Monitor critical system resources Real\-time performance monitoring Supports operating system upgrades Review workload delay data to determine root cause and effect on system throughput Provide On\-call 7 x 24 rotation, weekend work, etc. Works through differences of opinion with others in an objective and constructive manner to achieve results while maintaining composure when dealing with difficult people and challenging situations Speaks effectively, clearly communicating thoughts in person and in writing, ideas, and information in groups and\/or in one\-on\-one discussions Demonstrates enthusiasm, concern, and a sense of urgency for issues that are important to others Actively involved in the team process by making suggestions, proposing solutions, and researching problems. "}},{"field Label":"Education\/Work Experience","uitype":110,"value":"Education: Bachelors degree with 3+ years of experience Must be able to obtain a Public Trust Clearance"}],"is Mobile":false,"iframe":"true","job Type":"Permanent W\-2 Employee \/ Corp2Corp Contractor","apply Name":"Apply Now","zsoid":"667531037","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Start Date","uitype":116,"value":"11\/19\/2025 12:00 AM"},{"field Label":"Compensation","uitype":2,"value":"Negotiable"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Authorization","uitype":2,"value":"No Visa Sponsorship Provided. Green Card EAD can also apply"},{"field Label":"Background Check\/Public Trust Clearance","uitype":2,"value":"US Public Trust Clearance"},{"field Label":"Job Opening ID","uitype":111,"value":"Omm2729J"},{"field Label":"State\/Province","uitype":1,"value":"Maryland"},{"field Label":"City","uitype":1,"value":"Woodlawn"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"21041"}],"header Name":"WebSphere and Customer Information Control System (CICS) Troubleshooting","widget Id":"**********00072311","awli IntegId":"urn:li:organization:13183191","is JobBoard":"false","user Id":"**********00210019","attach Arr":[],"awli ApiKey":"77lxp0jzni8qut","custom Template":"3","awli HashKey":"86a255121341e71308c9a76b362899c68ab6ea11e46601d8628d9996a15d42549ed1df0f038d151d41f3b640db50f0c16ccda262a746c4ef1565b894dd3666e1","is CandidateLoginEnabled":false,"job Id":"**********98591334","FontSize":"15","google IndexUrl":"https:\/\/ommincorp.zohorecruit.com\/recruit\/ViewJob.na?digest=KQYqVjncpn1bWvSh5HEssZSk4zvmrNbj8PXs81srulc\-&embedsource=Google","location":"Woodlawn","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"iwvd0ac9b8dc062e049549c3475d18ca5873d"}

We are hiring a WebSphere and Customer Information Control System (CICS) Troubleshooting for a long term federal government project. This role is onsite in Woodlawn, MD. Key Required Skills: Strong knowledge of Mainframe environment including CICS, DB2, MQ and ITM products. Position Description: Work with advanced technical principles, theories, and concepts. Challenge with working on complex technical problems and providing innovative solutions. Work with highly experienced and technical resources All other duties as assigned or directed Skills Requirements: Required Qualifications 5 or more years of technical experience with mainframe demand, capacity, and performance management 2 or more years of Tivoli Enterprise tools, DB2 and CICS region management and maintenance experience. Experience integrating new technologies with existing technologies Experience implementing technologies with enterprise-wide impact Must be passionate about contributing to an organization focused on continuously improving consumer experiences Experience managing major projects from end to end Analyze and debug CICS and WebSphere MQ series performance problems using Tivoli Enterprise Portal (TEPS), Introscope, etc. Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response, EC3 abends and backend systems. Troubleshoot other WebSphere related issues using EJES to check logs, TEPS, and Omegamon. Respond to Hot Terminal, SSA Alerts and email messages identifying problems. Identify and report Z/OS, JES3, Top Secret and other underlying system software problems. Identify and troubleshoot CICS and database problems. Download CICS system and application dumps. Perform CICS system dump analysis and provide recommendations. Troubleshoot DB2, Oracle and IDMS problems. Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify and isolate problems. Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem including how the problem was detected, resolution alternatives and reasoning for the course of action taken. Monitor WebSphere MQ and WebSphere Application Server (WAS) applications using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex, Introscope, Dynatrace and ABEND Aid to identify and isolate problems. Monitor more than 700 CICS regions in production, training and integration environments using various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex and ABEND Aid to identify and isolate problems. Update all troubleshooting databases as needed via SMAB's internal reporting mechanism (the Greenbook) detailing event and actions taken, and opening and closing associated CAPRS tickets as requested, publicly documenting problem or resolution information. Desired Skills: Maintain operating system performance parameters Performs mid-level troubleshooting Monitor critical system resources Real-time performance monitoring Supports operating system upgrades Review workload delay data to determine root cause and effect on system throughput Provide On-call 7 x 24 rotation, weekend work, etc. Works through differences of opinion with others in an objective and constructive manner to achieve results while maintaining composure when dealing with difficult people and challenging situations Speaks effectively, clearly communicating thoughts in person and in writing, ideas, and information in groups and/or in one-on-one discussions Demonstrates enthusiasm, concern, and a sense of urgency for issues that are important to others Actively involved in the team process by making suggestions, proposing solutions, and researching problems Education: Bachelors degree with 3+ years of experience Must be able to obtain a Public Trust Clearance

To be eligible to apply for this position, you must be a current student enrolled at McDaniel College. Event Service Assistant * Reports to: Event Scheduling Manager * Department: Event Services * Supervisor: Valerie Royer * Salary Grade: Maryland minimum wage * FSLA Status: Non-exempt * Location of Position: Smith House, McDaniel College, 2 College Hill, Westminster, MD 21157 * Duration of Appointment: 8/6/2025-5/20/2026 * Schedule: Schedule is at discretion of supervisor * Evaluation Procedures: Student workers are evaluated on a continuing basis Scope: Responsible for desk duties, physical event set-up/audio-visual, shuttle and completing other tasks as assigned by Event Scheduling Manager. Responsibilities: Desk Duties: * Greet guests * Answer phones, transfer calls, and take messages * Light housekeeping * Running Errands Set-Up/Technology: * Assist in completing physical room setups (including tables, chairs, etc.) in various locations both inside and outside of campus buildings * Move equipment, set up computers, audio-visual equipment, and sound systems for events * Check setups to ensure correctness according to the request/given diagram * Attend Events to provide technical support for computer and sound * Driving truck or golf cart * Keep storage areas clean and organized Shuttle Driver: * Post and remove shuttle signs * Driving golf cart for events * Keep records of riders per event Requirements: Qualifications: * Current undergraduate student at McDaniel College * Punctual * Ability to accurately follow directions, problem-solve, and think creatively * Be available to work early morning, evening, and weekend events * Trustworthy and reliable * Able to complete other tasks as assigned by supervisor Physical Characteristics: This is a physical position that requires lifting up to 20lbs, walking campus, sitting for long periods of times, as well as stooping and bending when working. Additional Information: McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics. Application Instructions: In addition to a resume, please download the following "Work Availability" spreadsheet, fill it out, and attach it with your application materials. ********************************************************************************************************************************

SERVICE ASSISTANT MISSION To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. ESSENTIAL FUNCTIONS Maintain a clean, neat, and safe environment. Maintain a constant state of urgency. Make sure production areas have adequate supplies of clean dishes and utensils. Anticipate coworker's needs and react before they need to ask. Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness. Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience, engage whenever necessary. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Inform management of slow-downs and the need to take corrective action. Work as a team, utilize our systems and procedures for maximum efficiency. Bus tables in the dining room when necessary to speed service and resupply. Check equipment temperatures constantly to insure compliance and safety. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. SERVICE ASSISTANT MISSION To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. ESSENTIAL FUNCTIONS Maintain a clean, neat, and safe environment. Maintain a constant state of urgency. Make sure production areas have adequate supplies of clean dishes and utensils. Anticipate coworker's needs and react before they need to ask. Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness. Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience, engage whenever necessary. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Inform management of slow-downs and the need to take corrective action. Work as a team, utilize our systems and procedures for maximum efficiency. Bus tables in the dining room when necessary to speed service and resupply. Check equipment temperatures constantly to insure compliance and safety. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work. Skills & Requirements GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work.

Job Description: Short Description:Support Services Specialist Complete Description:· The position is located in the Support Services Group within the Clients Office and is under the supervision of the Chief, Support Services.· Provides services for special events, e.g., set-up of facilities, furniture and equipment, ensuring that equipment, materials and timing needs of the event sponsors and other customers are met.· Participates in the movement/arrangement of furniture and equipment. Coordinate with appropriate staff to facilitate moves, e.g., arrange appointments, plans for materials needed to perform job, review plans and requirements prior to carrying out assignments.· Arranges for and participates in relocation of staff and equipment as well as construction/renovation of workspaces. Monitors tasks performed by contractors based on specifications from manager. Assures that the manager is kept apprised of the status of the project. Such matters could include painting, installing, repairing, carpeting and arranging furniture and accessories.· Works with Support Services Chief to affect the timely disposition or archival of aged records of various media.· Processes agency mail and special packages, including receipt, routing, metering/postage, dispatch and control of packages, mail and all other forms of written or printed communications. Provides reports periodically or as requested.· Arranges for such services as printing, publication, procurement, in-house reproduction services, distribution and maintenance of stock levels. Periodically reviews stock, purges and disposes of items no longer in use, e.g., organizational forms, periodicals and publications.· Stays abreast of state-of-the-art developments, trends and outlooks in the field.· Performs other related duties as assigned. Other Significant facts:· Ability to work nights and weekends as needed to support the sales goals of the DC Lottery.· Ability to lift at least 50 pounds. Work experience:· Minimum of 1-year experience working in logistics, mail handling and/or event planning. Skills:· High school diploma or GED. Required · Experience working in logistics, mail handling and/or event planning. Required 1 Year · Ability to work nights and weekends as needed to support the sales goals of the DC Lottery.· Ability to lift at least 50 pounds. Required Compensation: $18.00 - $190.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program. Employer paid Company Vacation Package for you and a guest! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: EXPERT The Contractor shall prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. The Contractor shall maintain all classroom laptops as needed to ensure laptops remain active and take system updates. The Contractor shall lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do's and don't's” for the IT environment. The Contractor shall track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. The Contractor shall create an email group for each course and submit requests to add all students to the group. The Contractor shall enroll all students in the course dashboard application, where students complete required WBTs and access course information. The Contractor shall maintain dashboard links to WBTs. The Contractor shall support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. The Contractor shall support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. The Contractor shall provide support with help desk functions such as password resets, workstation builds, and hardware deployment. The Contractor shall setup and breakdown computer workstations for users. The Contractor shall assess and validate IT issues across Sponsor organization. The Contractor shall assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. The Contractor shall assess and validate customer IT requirements across the Sponsor organization. The Contractor shall implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties. Required Experience: Demonstrated experience consulting with technical partners to resolve technical issues. Demonstrated experience communicating technical information to non-technical audiences. Demonstrated experience supporting and providing training via various approaches such as classroom training or WBTs. Demonstrated experience troubleshooting access control issues. Demonstrated experience creating and managing email groups. Demonstrated experience configuring audio and video equipment. Demonstrated experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches. Demonstrated experience evaluating solutions to meet enterprise and mission specific needs. Desired Skills: Demonstrated strong interpersonal and customer service skills. Demonstrated experience resolving audio and visual equipment issues. Demonstrated experience completing Sponsor's course for system access administration. Demonstrated experience working with Sponsor and internal IT partners. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program. Employer paid Company Vacation Package for you and a guest! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: EXPERT The Contractor shall prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. The Contractor shall maintain all classroom laptops as needed to ensure laptops remain active and take system updates. The Contractor shall lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do's and don't's” for the IT environment. The Contractor shall track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. The Contractor shall create an email group for each course and submit requests to add all students to the group. The Contractor shall enroll all students in the course dashboard application, where students complete required WBTs and access course information. The Contractor shall maintain dashboard links to WBTs. The Contractor shall support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. The Contractor shall support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. The Contractor shall provide support with help desk functions such as password resets, workstation builds, and hardware deployment. The Contractor shall setup and breakdown computer workstations for users. The Contractor shall assess and validate IT issues across Sponsor organization. The Contractor shall assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. The Contractor shall assess and validate customer IT requirements across the Sponsor organization. The Contractor shall implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties. Required Experience: Demonstrated experience consulting with technical partners to resolve technical issues. Demonstrated experience communicating technical information to non-technical audiences. Demonstrated experience supporting and providing training via various approaches such as classroom training or WBTs. Demonstrated experience troubleshooting access control issues. Demonstrated experience creating and managing email groups. Demonstrated experience configuring audio and video equipment. Demonstrated experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches. Demonstrated experience evaluating solutions to meet enterprise and mission specific needs. Desired Skills: Demonstrated strong interpersonal and customer service skills. Demonstrated experience resolving audio and visual equipment issues. Demonstrated experience completing Sponsor's course for system access administration. Demonstrated experience working with Sponsor and internal IT partners. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

The successful candidate will provide 0.25 FTE of Program Control and BFM support directly to IWS 2.0's International Portfolio Manager within the PEO IWS 2.0 Above Water Sensors & Lasers Directorate. Primarily providing DoN FMS budget support and must have strong understanding of and the ability to understand and communicate effectively with Subject Matter Experts (SMEs) across all levels of government and industry, Principal Assistant Program Managers (PAPMs) and Assistant Program Managers (APMs). Specific responsibilities include: Support all phases of the DoD Planning Programming Budgeting and Execution (PPBE) process with primary focus on FMS transactions Develop and update programmatic briefings Develop, distribute, compile, review, and track annual/monthly planning and budget documentation Develop what-if scenarios and provide recommendations to meet budget requirements Utilize and develop tools to add efficiency, provide insight, and enhance manageability to Program Control processes Knowledge, Skills and/or Abilities: Possess or meet eligibility for DOD SECRET security clearance 1+ year of experience including demonstrated understanding of DoN FMS transactions Preferred Qualifications Bachelor's degree Existing Navy FlankSpeed account and access to DoN financial systems, such as ERP and NEPS

Job DescriptionDescription: Hiring Immediately, Service Support. Full training and benefits We are seeking Service Valets to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic. REQUIREMENTS Qualified candidates will need a valid driver's license, high school diploma or equivalent degree, and the ability to work a flexible schedule. We are looking for someone who works hard, communicates clearly and is interested in a real career with long term potential, not just a job. BENEFITS Generous compensation based on experience EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! Benefits available - Health, Dental, 401k, Paid Time Off Positive and family friendly atmosphere. Employee Purchase programs Paid training and advancement opportunities RESPONSIBILITIES Assist advisors and technicians by moving client cars to and from the shop. Move parking lot blockers and clear service land prior to opening. Complete assignments in a timely fashion to keep the shop moving Maintain a clean service lane. Pick up trash, mop spills and empty service lane trash cans Keep service parking lot clear and clean. Pick up trash, advise management of employees or other unauthorized people who park in service parking Understand and follow all state and federal regulations, such as those governing the disposal of hazardous wastes. Fitzgerald Auto Mall is an EEO employer. Requirements:

Coordinate services, events, and activities for a school-based mental health and social services program offered in collaboration with elementary and middle schools and the county's Department of Health and Human Services in the Gaithersburg and Germantown school/community region. Community Service Aide assist in working to promote mental and emotional wellness of students and families and self-sufficiency of families. Principal Responsibilities and Duties: Community Outreach: Plans and coordinate outreach/prevention programming and emotional and wellness services for parents/families within Linkages to Learning Plans psycho-educational and emotional support groups with assistance from the Linkages to Learning school team Plans, supports and implements special events for the team Public speaking Provides information/referral services Support the work of increasing family self-sufficiency by assisting family care manager in obtaining community resources Collaborative Responsibilities: Coordinates with therapist, care manager, school staff and community partners in providing comprehensive care Administrative: Office Management (includes maintaining office equipment/supplies) Tracks client assistance/flex funds budget for site team Trains and supervises volunteers Orients new staff to site procedures Monitors attendance at activities Attends regular supervision and staff meetings with agency supervisor Attends monthly CSA and CSC meetings, collaborative and agency trainings and retreats Staffs at least one weekend agency outreach booth shift per year Knowledge, Skills, and Abilities Required: Bachelor's degree in related field. An equivalent combination of education and work experience may be considered in lieu of bachelor's degree. Must be able to demonstrate written and verbal fluency in English and Spanish. Excellent leadership and collaboration skills. Desire to work with diverse array of families and professionals. Experience working within collaborative school-based models of service delivery is preferred. Prior experience/equivalent knowledge of immigrant populations & acculturation issues and thorough knowledge of community resources in Montgomery County is preferred. What you'll get from us. At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program The pay range for this position is $47,132.80 minimum to $52,960.13 maximum. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Federal Health is looking to hire a Customer Service and Visitor Support Specialist to support our government client in Silver Spring, MD. This position provides critical support to the Defense Health Agency (DHA) at the National Museum of Health and Medicine (NMHM). This position provides assistance and information to the NMHM visitors and contributes to maintaining a clean, organized and safe workspace. Responsibilities include but are not limited to: Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested. Monitoring the Museum appearance and helps to maintain a clean, organized and safe workplace, ensuring the use of required PPE at all times adhering to laws, regulations, and policy governing accountability and proper use of government equipment and resources. Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet, and encourage visitors to leave feedback in the (digital) guest book. Provides, in a friendly manner, accurate information about the Museum to visitors. Outlines Museum activities and provides orientation and directional information about the galleries. Initiates film and other visitor activated services including setting up program spaces as needed. Answers the NMHM's central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed. Informs visitors with children of age-appropriate activities within Museum. Provides a basic introduction to the museum, exhibits, and collections. Directs inquiries to appropriate staff or volunteers. Provides basic first aid and emergency response to visitors and staff to include an AED, if trained. Provides tour program/special event support. Provides subject matter expertise to all areas of museum mission, when requested. Attends virtual and in-person training and professional development, as directed by supervisor. Prepares demonstrations and docent materials in advance of planned/scheduled guided tours. Provide impromptu, guided demonstrations of approved materials Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium. Sets up program spaces with chairs, tables, and other materials, as requested. Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested. Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements. Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor. Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor. Complies with appropriate physical security measures for the museum and its visitors. Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned. Individuals will work on weekends and holidays, as well as morning and evening events (Subject to overtime requirements). Requirements One year of experience in visitor and customer support. Knowledge of computers/word processing programs, demonstrably excellent customer service skills, and excellent, demonstrable oral and written communication skills. Must be able to work weekends, evenings, and holidays and support light facility maintenance. Desired Qualifications Bachelor's degree in History, Museum Studies, Education or related field Museum experience preferred Knowledge of the operation of basic audio/visual technologies, such as public address systems, projectors and projection screens, TV monitors and playback devices. Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees. The projected compensation range for this position is:$20-$23.92 USD Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.