VOLUNTEER COORDINATOR
FLSA STATUS: NON-EXEMPT
DEPARTMENT: FULL CIRCLE RCC (POLK COUNTY)
REPORTS TO: CENTER MANAGER
DIRECT REPORT(S): N/A
SUPERVISION: VOLUNTEERS
POSITION OVERVIEW:
The volunteer coordinator is responsible for recruiting, training, and managing volunteers to support the organization's mission and activities. This role involves developing and implementing volunteer programs, ensuring that volunteers are effectively utilized and motivated, and maintaining positive relationships with volunteers. Strong organizational, communication, and interpersonal skills are essential to effectively manage volunteer programs and ensure a positive experience for all participants.
This is a non-exempt position and is based on a 40-hour work week. The volunteer coordinator will adhere to the following schedule:
Mondays: 11am-7pm
Tuesdays: 11am-7pm
Wednesdays: 8am-4pm
Thursdays: 11am-7pm
Fridays: 11am-7pm
The volunteer coordinator may work occasional weekends for community events and meetings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Volunteer Management Program Oversight
Oversee the recruitment, training, and coordination of volunteers to support the organization's initiatives and programs.
Recruit a diverse group of volunteers.
Schedule and facilitate interviews with potential volunteers.
Identify opportunities that fit each volunteer's interests and capacity.
Adhere to the policies, procedures, and processes in the volunteer manual. Offer suggestions for improvements to the volunteer manual as appropriate.
In partnership with the center manager:
Monitor volunteer engagement, satisfaction, conflict, and potential issues.
Ensure volunteer processes, procedures, and policies are implemented consistently.
Coordinate volunteer coverage for special events at the RCC and in the community.
Coordinate and oversee continuing education opportunities and volunteer trainings.
Provide at least monthly volunteer orientation sessions.
Assist volunteers in completing the Recovery Coach Academy, ethics training, and other relevant trainings.
Volunteer Supervision
Provide guidance, support, and feedback to volunteers, ensuring they understand their roles and responsibilities, and addressing any issues that arise.
Provide structure, supervision, coaching, and appropriate corrections for volunteers.
Ensure volunteers record their hours, commit to filling agreed-upon shift(s), are engaged in activities, and adhere to confidentiality agreement.
Ensure volunteer tasks are completed.
Ensure that engagement with volunteers is culturally responsive, trauma informed, inclusive, and based on needs identified by those in recovery at whatever stage they may be.
Oversee volunteer recognition activities and events.
Help volunteers develop leadership skills and professional skills.
Assist volunteers in planning and hosting community events.
Offer various self-care opportunities for volunteers.
Peer Recovery Support Services
Help those who are seeking to initiate or sustain their recovery to navigate their own recovery journeys by providing guidance, support, and encouragement.
Practice appropriate self-disclosure of personal recovery experiences and when sharing recovery journey to inspire and motivate individuals to seek positive change.
Assist center manager in designing and maintaining the RCC's programming and core services.
Promote and engage in all peer recovery support services offered by the RCC (e.g., resource connection, recovery coaching, Telephone Recovery Support (TRS), onsite and offsite recovery meetings).
Assist the center manager with hosting regular Community Planning Committee meetings and recruiting new committee members.
Partner with the center manager to establish collaborative relationships with strategic community partners.
Administrative
Provide essential support by performing a variety of administrative tasks.
Assist the center manager in developing and managing monthly calendar of events.
Meet regularly with center manager to coordinate goals and volunteer tasks.
Discuss and resolve problems and concerns with center manager.
Assist center manager with data collection, reporting, and continuous program improvement.
Provide input and utilize tools created by technical assistance provider.
Distribute, collect, and input required forms, such as:
Volunteer application, with background consent form.
Volunteer timesheet.
Training logs.
MINIMUM QUALIFICATIONS:
Personal experience with substance use disorder, mental health conditions, recovery, and/or justice system involvement preferred.
Knowledge of or personal experience with recovery systems, medication-assisted treatment, multiple pathways of recovery, harm reduction, criminal justice systems, person-centered approaches, and peer recovery support services.
A minimum of one year of experience in volunteer management, program coordination, and/or leadership development preferred.
Must agree to complete the CCAR Recovery Coach Academy and Ethical Considerations for Recovery Coaches within six months of hire.
Effective communication and interpersonal skills; capable of interacting with a wide range of stakeholders.
Ability to manage multiple projects, priorities, and partnerships simultaneously.
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), virtual meeting platforms (e.g., Zoom), and data entry.
Valid driver's license, good driving record, car insurance, and reliable transportation.
ENVIRONMENTAL CONDITIONS:
The work is performed in a typical office or administrative environment as well as at partner organizations in the community.
PHYSICAL REQUIREMENTS:
Driving, climbing, stooping, kneeling, crouching, walking, lifting, reaching, talking, hearing, grasping and finger dexterity, repetitive motions.
Sitting approximately 50 percent of the time.
Standing approximately 20 percent of the time.
Walking approximately 20 percent of the time.
Driving approximately 10 percent of the time.
Requires the exertion of up to 10 pounds of force continuously.
Up to 50 pounds of force infrequently to lift or otherwise move objects.
VISION REQUIREMENTS:
The minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, and extensive reading.
EQUAL OPPORTUNITY EMPLOYER:
Full Circle Recovery Community Center is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Full Circle will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer.
Full Circle Recovery Community Center reserves the right to change this job description at any time.
$25k-31k yearly est. 2d ago
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LTSS Service Coordinator-Western Iowa
Elevance Health
Service coordinator job in Johnston, IA
LTSS ServiceCoordinator Location: Candidate would need to meet face to face with patients in and around the following counties. Candidate will be assigned a territory based on their location. * Polk * Ida * Cherokee * Pottawattamie * Story * Adair * Woodbury
* Webster
* Harrison
* Shelby
* Carroll
* Crawford
* O'Brien
* Plymouth
* Marion
* Adams
* Mills
* Washington
* Dickinson
* Clay
Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The LTSS ServiceCoordinator is responsible for conducting servicecoordination functions for a defined caseload of individuals in specialized programs.
In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self-identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements.
How you will make an Impact:
* Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs.
* Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.
* Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports.
* At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians.
* Identifies members that would benefit from an alternative level of service or other waiver programs.
* May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
* Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan.
* Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
* Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.
* Travels to worksite and other locations as necessary.
Minimum Requirements:
* Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
* Specific education, years, and type of experience may be required based upon state law and contract requirements.
Preferred Skills, Capabilities and Experiences:
* BA/BS degree field of study in health care related field preferred.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
MED > Medical Ops & Support (Non-Licensed)
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$34k-50k yearly est. 5d ago
LTSS Service Coordinator-Western Iowa
Paragoncommunity
Service coordinator job in Adel, IA
LTSS ServiceCoordinator
Scott
Polk
Ida
Cherokee
Pottawattamie
Story
Adair
Woodbury
Webster
Emmett
Winnebago
Harrison
Shelby
Caroll
Crawford
O'Brien
Plymouth
Marion
Adams
Taylor
Mills
Washington
Dickinson
Clay
Field:
This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The LTSS ServiceCoordinator is responsible for conducting servicecoordination functions for a defined caseload of individuals in specialized programs.
In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self-identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements.
How you will make an Impact:
Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs.
Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.
Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports.
At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians.
Identifies members that would benefit from an alternative level of service or other waiver programs.
May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan.
Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.
Travels to worksite and other locations as necessary.
Minimum Requirements:
Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
Specific education, years, and type of experience may be required based upon state law and contract requirements.
Preferred Skills, Capabilities and Experiences:
BA/BS degree field of study in health care related field preferred.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
MED > Medical Ops & Support (Non-Licensed)
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$34k-50k yearly est. Auto-Apply 60d+ ago
LTSS Service Coordinator-Western Iowa
Carebridge 3.8
Service coordinator job in Des Moines, IA
LTSS ServiceCoordinator Location: Candidate would need to meet face to face with patients in and around the following counties. Candidate will be assigned a territory based on their location. * Polk * Ida * Cherokee * Pottawattamie * Story * Adair * Woodbury
* Webster
* Emett
* Winnebago
* Harrison
* Shelby
* Caroll
* Crawford
* O'Brien
* Plymouth
* Marion
* Adams
* Taylor
* Mills
* Washington
Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The LTSS ServiceCoordinator is responsible for conducting servicecoordination functions for a defined caseload of individuals in specialized programs.
In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member's preferences, needs and self-identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member's circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements.
How you will make an Impact:
* Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs.
* Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.
* Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports.
* At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians.
* Identifies members that would benefit from an alternative level of service or other waiver programs.
* May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
* Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan.
* Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
* Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.
* Travels to worksite and other locations as necessary.
Minimum Requirements:
* Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
* Specific education, years, and type of experience may be required based upon state law and contract requirements.
Preferred Skills, Capabilities and Experiences:
* BA/BS degree field of study in health care related field preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$35k-46k yearly est. Auto-Apply 60d+ ago
Implementation Support Coordinator
Psi Services 4.5
Service coordinator job in Des Moines, IA
**Title:** Implementation Support Coord. **Salary:** $65K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Implementation Support Coordinator at PSI supports the business through daily operational, technical, and quality assurance tasks related to the client intake process for AI Content Generation and Test Prep implementations. This role ensures that every client project enters implementation fully validated, documented, and ready for execution in collaboration with internal teams and external partners.
The Implementation Support Coordinator reports to the Vice President of Learning and Test Prep Revenue. This is a full-time permanent position, flexible from Monday to Friday during typical office hours, and can be performed remotely.
**Role Responsibilities**
+ Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials).
+ Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement.
+ Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks.
+ Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status.
+ Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy.
+ Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff.
+ Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions.
+ Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed.
+ Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones.
+ Support lessons-learned documentation by highlighting recurring issues or areas for process improvement.
**Knowledge, Skills and Experience Requirements**
+ High school diploma or equivalent required; Bachelor's degree preferred.
+ 1+ years' experience in client management, project coordination, quality assurance, or a related field.
+ Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred.
+ Demonstrated ability to manage technical documentation and version control.
**Benefits & Culture**
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$65k yearly 3d ago
ICITAP Global Program Advisor
Amentum
Service coordinator job in Des Moines, IA
Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Chantilly, VA., Amentum employs more than 50,000 people on all seven continents.
Amentum is supporting the U.S. Department of Justice (DOJ) in providing specialized training, advisory and mentoring services to host nations under the Criminal Division's International Criminal Investigative Training and Assistance Program (ICITAP). ****************************************
ICITAP is a cornerstone of America's global strategy for combating transnational crime, terrorism, countering trafficking in persons, establishing rule of law and enhancing human rights in developing countries. Amentum is the contract service provider to the DOJ ICITAP and Overseas Prosecutorial Development, Assistance and Training (OPDAT) programs.
**Please Note: This is an Independent Contractor position with Amentum, it should not be considered an employment relationship with Amentum.**
**Position Summary**
The Department of Justice's International Criminal Investigative Training Assistance Program (DOJ/ICITAP), in partnership with the Department of State's Bureau of Counterterrorism (DOS/CT) is implementing several programs across the ICITAP Counterterrorism Operations Unit focused on the following lines of efforts:
- Strengthening the counterterrorism operations of partner nations by increasing the participation of women in CT law enforcement units through strategic tactical and leadership training
- Building responsive and effective prison management systems to repatriate, rehabilitate, reintegrate, and prosecute foreign terrorist fighters
- Continuing efforts to strengthen bilateral and regional capacity for countering malign Iranian influence and Hizballah's activities.
DOJ/ICITAP is seeking an advisor who will be responsible for engaging partner governments to achieve these objectives: (1) strengthen the abilities of partner governments to detect, deter, and respond to terrorism and violent extremism by providing targeted technical, tactical, and leadership training; (2) support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts; and (3) promote the sharing of best practices related to counterterrorism investigations.
This advisor will also provide professional training to partner governments that tailor country specific strategies to promote lasting change from within an agency that will ultimately contribute to the operational effectiveness in combatting transnational crime and terror. This program operates globally, and traveling is expected.
**Job Duties and Responsibilities**
+ Engage with partner countries, organizations, and relevant officials to assess and strengthen bilateral and regional capacity for countering terrorism, countering malign Iranian influence
+ Engage with partner countries and organizations to develop a common understanding of the threat, exchange best practices, and identify gaps and further assistance needs.
+ Facilitate networking opportunities, counterterrorism training, and the advancement of successful women in law enforcement while promoting U.S. counterterrorism efforts abroad.
+ Assess partner country's existing capacity to counterterrorism and the role of women within their policing strategies.
+ Provide partner governments with the knowledge and tools to support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts.
+ Develop and implement curriculum for training on a variety of law enforcement topics, including recruitment/retention, performance standards, interview and interrogation of women and children, and counterterrorism operations.
+ Manage staff and individuals within probations and post monitoring within the host nation by providing best practice principles.
+ Work with local, state, and federal law enforcement agencies to facilitate information sharing, to assist with investigations and to provide guidance on probation and post release monitoring matters, countering Iranian influence and subversion, and women in policing.
+ Instruct on concepts of interviewing and communicating with offenders and others in person, by telephone or by written correspondence in a variety of settings during the supervision period. Visits offenders and others in their homes and in the community for the purpose of verifying and assessing the home situation and the offender's adjustment while under supervision.
+ Provide information on the analysis and interpretation of gathered case information to: a) identify additional information needs; b) assess offender risk; c) create and update a case plan; d) formulate supervision strategies by applying host nation agency policy and procedures, training and experience; e) implements supervision plans and strategies to insure compliance with conditions of supervision and/or to maintain the offender in the community with minimal risk to the public by applying host nation policy and procedure, training and experience.
+ Provide operational assistance via workshops, trainings, equipment donations etc. to bolster counterterrorism skillsets for law enforcement professionals.
+ Facilitate rapid deployment of subject-matter experts to provide technical assistance in the identified partner nation.
+ Maintain documentation, generate reports to summarize activities and report progress (After Action, Quarterly, Bi-weekly, etc.), create and maintain databases for the storage of information and assist in audits.
+ Assist, evaluate, and advise ICITAP and DoS CT with strategy development to promote new and innovative approaches to engage women in counterterrorism.
+ Conduct regular TDY travel to selected countries for country-assessments, training, evaluations, equipment donations, etc.
**Requirements/Qualifications:**
+ Minimum of Bachelor's degree from an accredited institution in international relations, law enforcement, justice studies, women, peace, and security studies, public policy or related field; preferred Master's degree.
+ Minimum ten to fifteen years of experience in law enforcement; senior leadership rank preferred.
+ Intimate knowledge of Hizballah and other Iranian-backed proxies.
+ Knowledge and experience working with capacity building and strategy development in the law enforcement and counter terrorism arena.
+ Experience working overseas with high-ranking senior government officials.
+ Demonstrated ability to liaise effectively with partner governments, foreign officials, and international organizations.
+ Experience working with professional development networks in law enforcement.
+ Familiarity and experience with UNSCR 1325 Resolution on Women, Peace and Security;
+ At least one-year experience with a focus on training and/or curriculum development, and/or mentoring and advising in international missions, such as other State Department, UN, NATO, and/or OSCE missions;
+ Proven ability to exercise a high degree of professional judgement and diplomacy at all times;
+ Willingness to travel overseas to high-risk areas for TDY assignments (3-6 months);
+ Experience working in rapidly changing environments and flexibility.
+ Clearable: Must be able to obtain and maintain a (Public Trust Waiver) US Government Clearance. Note: US Citizenship is required to obtain a (Public Trust Waiver) Clearance.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
$38k-64k yearly est. 49d ago
Health Informatics Solution Coordinator
Telligen 4.1
Service coordinator job in West Des Moines, IA
The Health Informatics (HI) Solution Coordinator at Telligen is a specialized technical support role focused on managing and supporting the Qualitrac application for various Medicaid and Commercial contracts. As a Qualitrac platform subject matter expert, responsibilities include providing operational support, maintaining documentation and user guides, conducting product validation, and developing process materials. Success in this desk-based position requires proficiency in Microsoft Office, strong problem-solving capabilities, and exceptional customer service skills, with prior Qualitrac experience being highly valuable. The role demands meticulous attention to detail, excellent communication abilities, and proven capability to manage multiple priorities while thriving in a collaborative team environment.Essential Functions
You will serve as subject matter information resource to internal and external customers. Utilize knowledge to research and resolve issues in a timely manner and to the customer's satisfaction.
You will create and update multiple formats of documentation, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards).
You will provide product level validation to identify issues and recommend changes if needed.
You will provide input based on subject, program and product knowledge to the business and functional requirements for software products and services, including enhancements. Complete tickets and deliverables on time.
You will perform other duties as assigned.
Requirements
Four-year degree in business, healthcare, or IT
1-3 years of relevant experience, or comparable work experience in application support and troubleshooting
Proven ability to excel in a fast-paced environment while managing concurrent priorities and meeting critical deadlines
Strong collaborative mindset with demonstrated success in cross-functional team environments
Exceptional analytical and problem-solving capabilities with a solutions-oriented approach
Track record of identifying and implementing process improvements through systematic analysis
Advanced proficiency in enterprise software systems and technical troubleshooting
Strong organizational and time management abilities
Excellent interpersonal skills with emphasis on team collaboration
Demonstrated capacity for complex problem resolution and strategic thinking
Working knowledge of Qualitrac systems preferred OR candidate must possess strong technical competencies and demonstrate ability to quickly master industry-specific software applications.
Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.
Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.
Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen!Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.
While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
$46k-57k yearly est. Auto-Apply 5d ago
Project Coordinator Intern
IMT Insurance
Service coordinator job in West Des Moines, IA
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Coordinator you will work in conjunction with our Product Coordinator to plan execute and communicate projects tied to systems changes and improvements Ideal candidates will be passionate self motivated and detail oriented If this opportunity is something that interests you apply online today to learn more DESIRED QUALIFICATIONS Must be working towards a college degree Excellent communication skills both written and verbal Strong organizational skills Ability to handle multiple projects and tasks at once WHAT DEFINES US Our vision is to provide peace of mind in the moments that matter We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race color sex age national origin religion sexual orientation gender identity andor expression status as a veteran and basis of disability or any other federal state or local protected class Our agents and customers come from all walks of life and so do we Our goal is to hire great people from a wide variety of backgrounds because it makes our team stronger If you share our values and our passion for creating a Worry Free life for others we want to talk to you
$33k-46k yearly est. 60d+ ago
Undergraduate Student Services Coordinator
Iowa State University 4.6
Service coordinator job in Ames, IA
Position Title:Undergraduate Student ServicesCoordinatorJob Group:Professional & ScientificRequired Minimum Qualifications:High school diploma or equivalent and 3 years of related experience Preferred Qualifications:Experience providing administrative support and customer service to multiple stakeholders in an office environment.
Experience with Microsoft Office Suite.
Experience working in higher education, advising support, or academic administration.
Experience using student information systems such as Workday or similar platforms.
Experience with basic website content management.Job Description:
The Biology, Genetics, and Environmental Science Programs are seeking an Undergraduate Student ServicesCoordinator II to provide essential support for student services, curriculum management, and office operations. This role serves as a key resource for students, faculty, and staff, helping ensure smooth day-to-day operations and a positive experience for all members of our academic community. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced, student-focused environment.
Key Responsibilities:
Serve as the first point of contact for the Advising Office, managing visitors, phone calls, and email accounts.
Support advising appointments, office operations, and room reservations.
Maintain student records, run reports, and assist with curriculum processes, including course and catalog updates.
Communicate with students about surveys, academic updates, and professional development opportunities.
Assist with student outreach, orientation programs, and other events.
Respond to inquiries from students, faculty, and staff regarding registration, degree requirements, and course policies.
Prepare and distribute course evaluations, compile results, and support website updates.
Provide administrative support for advisors and program operations.
Why You'll Enjoy This Role
In this role, you will be at the heart of a student-centered academic community, working closely with undergraduate students as well as faculty and advisors who are deeply invested in teaching and mentorship. You'll join a collegial, collaborative department where your contributions are valued and where relationships matter. If you enjoy helping students navigate their academic journeys, supporting faculty in meaningful ways, and being part of a welcoming, mission-driven environment, this position offers a rewarding opportunity to make a daily impact while building strong professional connections within the university.
Example of Duties
• Provides program or service support in department efforts to counsel, guide, and provide resources for students.
• Assists in the delivery of services and programs for students such as scholarship coordination, disability services, academic success programs, and resources, etc.
• Performs a variety of administrative support activities.
• Ensures documentation and records are maintained.
• May assist with coordinating events, marketing and communication, and creating resources.
Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full time Pay Grade:PS804Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
Original Posting Date:January 16, 2026Posting Close Date:January 25, 2026Job Requisition Number:R18456
$33k-43k yearly est. Auto-Apply 3d ago
Student Success Coordinator
Oakmont Education
Service coordinator job in Des Moines, IA
Job Purpose
The Student Success Coordinator works closely with the Assistant Director to develop and implement support services that promote student engagement and achievement. The Student Success Coordinator is responsible for assisting students in overcoming challenges, developing effective study skills, and navigating the academic environment to ensure a successful educational journey.
Duties and Responsibilities
Primary job duties and responsibilities:
Agrees with and commits to the academic goals and philosophy of the company.
Understands, abides by, and implements the policies, directives and guidelines set forth by the management company.
Interprets Academic best-practices and implements them within the school.
Persuades and motivates parents to become involved in effective activities that increase student achievement and encourage students to stay in school.
Collaborates with administrators and faculty on matters relating to individual academic advancement and recovery.
Works with students on an individual basis to facilitate personal and academic growth.
Guides students in their participation in school and community activities.
Works as a team member to develop academic prevention/intervention strategies.
Gathers and reviews academic data to identify students who are not progressing.
Assesses students with academic concerns and meets with students and related stakeholders to seek a remedy.
Collaborates with school staff to develop interventions for students who are not meeting academic expectations and develops individualized plans to improve productivity.
Assists with implementing academic intervention programs and develops strategies to facilitate academic success.
Maintains necessary records ensuring confidentiality of students and their families and prepares related reports.
Maintains confidentiality concerning all student information and any professional matters.
Participates in all committees and team meetings as required.
Performs all other job duties as assigned.
Qualifications, Education and Experience
Necessary and desirable qualifications include, but are not limited to, the following:
Must have a passion for improving educational opportunities for urban students and for building a strong, mission-driven organization.
Willingness to go above and beyond to support students in achieving academic goals.
Commitment to continued personal and professional growth, and a commitment to the company's mission, vision, and growth.
Passion for working with youth of various social, educational, and economic backgrounds and levels.
Exceptional interpersonal, communication and presentation skills
Effective organizational skills with the ability to perform multiple tasks.
Ability to work effectively with all stakeholders.
Proficiency in the use of technology.
Commitment to continued personal and professional growth.
Education Preferred:
Bachelor's degree (Master's preferred) in education, counseling, student affairs, or a related field
Experience Preferred:
Experience in advising, counseling, or student support roles is a plus.
Working Conditions
This job is performed in a generally clean and healthy environment. The employee may be required to deal with students with behavioral risks.
Physical Requirements
The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity.
Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.
Supervision Received
Occasional, minimal guidance, but follows established work methods.
Direct Reports
None.
Conclusion
This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position.
$30k-44k yearly est. 12d ago
Case Coordinator
Farm Bureau Financial Services 4.5
Service coordinator job in West Des Moines, IA
Do you have a medical background and/or previous experience underwriting life insurance? Are you a problem solver with great critical and analytical thinking skills, as well as strong organizational skills? Are you a go-getter with high initiative, a positive attitude and a lifelong learner? If so, this Case Coordinator opportunity could be a fit for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: As a Case Coordinator, you will provide support for the underwriting team including analysis and individual judgment in the procuring of information necessary to classify life insurance risks. We deliver on our promise every day to protect livelihoods and futures. We do this through our value-based work, demonstrating service, integrity, leadership, teamwork, accountability and passion in all touch points with client members, employees, agents and vendors. You will also:
* Respond to and resolve customer service requests according to FBL Financial Group, Inc policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times.
* Perform review of applications with limited authority.
* Perform brokerage/reinsurance correspondence and transfer of documentation.
* Assist the underwriter in management of case files by generating and receiving requests for information to agents, client/members, medical facilities and vendors; maintaining the integrity of the pending file; and tracking movement of files.
* Create and produce correspondence for both internal and external communication. Engage in telephone and email conversations with internal and external customers. Provide information to internal and external customers regarding processes, statuses and requirements.
What It Takes to Join Our Team:
* High school diploma or equivalent plus two years relevant experience required.
* Loma ACS designation, knowledge of Windows and MS Office preferred.
* Independent thinking, analysis and judgment required.
* Ability to handle confidential information appropriately.
* Strong verbal and written communication skills.
* Must be able to work from our office located in West Des Moines, IA (hybrid home/office work schedule).
What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!
If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
$29k-39k yearly est. 35d ago
Benefits Liaison
PHC Primary Health Care
Service coordinator job in Des Moines, IA
Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.
As a Benefit Liaison I, you will be in direct partnership with Iowa Health and Human Services (IA HHS) Ryan White Part B program, including the Benefits Drug Assistance Program (BDAP), the Benefits Liaison delivers education, outreach and in-person assistance to patients/clients to select health insurance coverage in response to health care reform; Ensuring that patients/clients living with HIV find appropriate "health coverage home" expeditiously. The Benefits Liaison thoroughly and critically assesses various factors related to client's/patient's current financial situation, primarily related to private insurance plans, making appropriate recommendations tailored to patient's/client's specific HIV care needs. Attention is focused on specific communications, cultural, and linguistic needs of the population. Demonstrates PHC iCare values in daily work.
What's Great About this Position?
* Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.
* Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.
What You Will Do
* Collaborate with Iowa Health and Human Services' Ryan White Part B program, including the AIDS Drug Assistance Program; serves as a liaison between Iowa HHS and PHC to ensure relevant goals and objectives are successfully obtained. Participate in all required meetings and trainings with the Iowa Health and Human Services
* Collaborate and consult with Benefit Liaison II for all BDAP, marketplace and private insurance needs that clients may present.
* Engage with a minimum of 10 assigned case management clients to identify any relevant financial needs and promote access to resources in the community by making referrals to entitlement programs.
* Work with Case Manager to assess clients insurance needs and execute a plan so the client has the best plan (Medicaid, ASI, ESI) as identified by the client's situation. Provide case consultations and on-going education to an interdisciplinary team.
* Assist clients in applying for the appropriate health benefit(s). Processes health benefit applications, complete premium payments and submit associated documentation. Acts as a patient advocate throughout the health benefit enrollment process. Identify and call uninsured or underinsured clients/patients identified by case managers, as needed, who may qualify for health benefits to discuss possible benefit options and offer assistance. Identify and address patient barriers to ensure continuity of health coverage and other benefits.
* Collaborate with Medical Case Managers and Nurse Care Managers in the creation of client/patient care plans, and ongoing coordination of HIV care.
* Make contact with all ASI clients (1st, 2nd and 4th quarters) to assess needs and ensure that clients are still receiving the best benefits depending on their situation.
* Maintains up-to-date knowledge of current health benefit options and assists patients and staff with health benefit questions.
* Participates in staff and performance improvement meetings and training as requested. Assist in chart audits as requested by the Program Director.
Qualifications You Need to Bring
Required:
* Bachelor's degree or an equivalent combination of education and experience.
* Minimum of 2 years' work experience with public and/or private insurance benefit coordination.
* Experience with and working knowledge of third-party payers and associated regulations.
* Effective verbal and written communication skills.
* Strong analytical and critical thinking skills.
* Exhibits professionalism when interacting with others while maintaining composure and demonstrating
empathy.
* Organization, prioritization and time management skills with ability to multi-task in a fast-paced
environment.
* Excellent interpersonal skills with ability to work effectively with a diverse group of individuals.
* Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases.
* Customer service orientation and commitment to service excellence.
* Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels.
* Strong detail orientation with high degree of accuracy.
* Licenses & Certifications: Must possess a valid driver's license and provide evidence of insurance.
[If applicable, *Must be obtained within Introductory Period if not current]
Preferred:
* Three or more years work experience with public and/or private insurance benefit coordination.
* Experience in a human services agency.
* Experience in a community health center.
* Experience in a medical environment, including patient registration and use of medical terminology.
* Advanced knowledge of third-party payers and associated regulations.
* Knowledge of local entitlement programs.
* Bilingual, verbal, and written language proficiency.
We Take Care of Our People
Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including:
* Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
* License/certification fee reimbursement
* Paid time off for continuing education & continuing education reimbursement
* Tuition reimbursement program
* 401k with company match
* Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
* Dental insurance
* Vision insurance
* Life & disability insurance
* Flexible spending & health savings accounts
* Supplemental accident & critical illness insurance
* Discounts on pet insurance
Visit *************************** for a summary of PHC's benefits.
Join the PHC Community
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Monday - Friday, 8am - 5pm
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$18.7-23.3 hourly 10d ago
Centralized Service Coordinator
Pella Window and Door of Ga 4.4
Service coordinator job in Pella, IA
This position provides customer assistance and service support for the Centralized ServiceCoordinator Program which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.
Key responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.
The standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with the possibility of overtime based on business needs.
Compensation
Hiring wage: $17.00 per hour
Annual raises are based on individual and company performance
Advancement opportunities and hybrid work options may be available upon demonstrated proficiency.
Qualifications
Ability to multitask effectively listening to customers, taking notes, and navigating multiple systems simultaneously
Strong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment
Professionalism, adaptability, and a commitment to delivering excellent customer service
Computer Skills
Proficiency with Microsoft Office applications and web-based platforms
Ability to navigate multiple systems while typing and comprehending information at the same time
Must exhibit proficient typing skills
Language Skills
Excellent verbal and written communication skills in English
Ability to read, interpret, and explain documents such as troubleshooting documents and warranty information
Must demonstrate appropriate tone and etiquette when interacting with customers, coworkers, and the local service teams via phone, email, and text
Education and/or Experience
High school diploma or general education degree (GED) required
Six months of related customer service or contact center experience is desirable
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Work Environment
The work environment is a professional contact center setting. Team members spend the majority of their workday on the phone assisting customers and coordinating with local service teams. The noise level is typically moderate. Standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with potential for overtime based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities:
Provide courteous, timely, and professional support to customers and the local service teams via phone, email, and text in a contact center environment
Troubleshoot issues, provide quotes, and schedule service appointments (virtual or in-person)
Accurately document and process customer concerns using internal systems, tools, and standard work
Develop working knowledge of company products and services to effectively support customer needs
Follow standard procedures and policies while communicating clearly and accurately when communicating with customers
Escalate complex issues to the appropriate local management team when necessary
Maintain confidentiality and handle personal information appropriately
Stay current on program updates, systems, and processes through ongoing training and team meetings
Adhere to attendance and scheduling expectations
Perform other duties as assigned
$17 hourly Auto-Apply 1d ago
Bilingual Caseworker - Behavioral Health Intervention Services
Orchard Place
Service coordinator job in Des Moines, IA
Why Orchard Place? At Orchard Place, we are dedicated to building a brighter future for children and families through compassionate care, early intervention, and community integration. Join our team and be part of a mission-driven organization that values diversity, inclusion, and continuous improvement. Job Title: Bilingual BHIS Caseworker Location: Downtown Des Moines, IA Pay for this position is posted at: $20.00 hourly Schedule for this position: varied Position Overview: As a Bilingual Behavioral Health Intervention Services (BHIS) Caseworker, you will have the opportunity to make a difference in the lives of Iowa kids and their families. Employees are valued here at Orchard Place, and we are committed to providing a culture of open communication, a collaborative work environment, and opportunities for professional growth and development. Key Responsibilities:
Utilize creative interventions to modify the psychological, behavioral, emotional, cognitive, and social factors to help the youth make healthy/positive choices.
Completing intake interview and paperwork, creating treatment plans with families, writing discharge summaries
Provide family support and promote positive parenting skills in an effort to promote self-sufficiency.
Provide professional service by maintaining staff/client relationship boundaries.
Engage and coach youth and families in skill development (i.e. coping, communication, problem solving, etc.)
Qualifications:
Bachelor's degree in social sciences field plus a minimum of 1 year of experience or 20 hours training in child mental health OR bachelor's degree in non-social science field plus a minimum of 2 years' experience or 30 hours training in child mental health.
Bilingual in English and Spanish
Flexibility to work evenings to better serve our clients
Excellent time management and ability to manage your own schedule
Ability to engage youth and family
Excellent written and verbal communication skills
Previous caseworker experience such as BHIS, FSRP, etc. is helpful
Valid driver's license and driving record that meets agency guidelines
What are some of the things our current staff enjoy while working here?
Enjoy a competitive benefits and time off package.
Make a significant impact on and provide valuable input in the overall care and treatment for the children and families that we serve.
Work with a supportive and diverse team to provide the best care to our clients.
Receive professional development and training opportunities.
Have your employment at Orchard Place qualify for the Public Service Loan Forgiveness Program (PSLF). The PSLF forgives the remaining balance on your federal Direct Loans after you make 120 qualifying monthly payments under a qualifying repayment plan while working full time for a qualifying public service employer (such as Orchard Place).
Criminal and abuse registry checks completed as required by Orchard Place's licensing and accreditation standards.
$20 hourly 48d ago
Housing Coordinator
The Bridge Home 3.8
Service coordinator job in Ames, IA
Full-time Description
This position is a direct service position that serves individuals and families who are experiencing homelessness throughout the Two Rivers Region. The Housing Coordinator will assist individuals or families experiencing homelessness or housing instability to secure and maintain stable housing. This includes helping them navigate the housing application process, find affordable housing, and connect with supportive services to address related challenges like financial stability or mental health concerns.
Duties and Responsibilities include:
· Explains the nature of programs, procedures and services to clients.
· Help clients to develop a housing plan and assists to establish long-term economic improvements necessary for greater independence and additional housing choices.
· Works directly with clients in identifying barriers to self-sufficiency and developing goals and objectives for overcoming these barriers.
· Identifies strengths and needs and makes referrals to available community resources to meet those needs.
· Develop a case plan with clients and facilitates weekly/monthly/as needed meetings to provide clients with an opportunity to review program requirements, discuss concerns and/or ideas and provide updates on new activities.
· Complete HMIS training for data collection and reports.
· Tracks and enters relevant data on a timely basis and maintains complete and organized client files. This includes entry into ServicePoint and/or other electronic data tracking programs as well as case notes within client files.
· Maintains records of pertinent program related information and compiles required data in reports.
· Prepares and submits reports following established timelines and procedures.
· Responds to inquiries, phone calls, and e-mail in a timely and responsive manner.
· Helps clients in applying for social security/disability benefits and other entitlements.
· Mediates complaints or conflicts involving landlord/tenants and make recommendations for resolutions.
· Assists clients with housing applications and local public housing authority and low-income housing assistance/recertification processes.
· Expand the network of property owners with whom the Two Rivers Region.
· Represent The Bridge Home at proprietor meetings and networking events; help with the coordination of such events and participate in property owner/housing-related committees both internally and externally.
· Conduct Street Outreach
· Other duties as assigned.
Requirements
Qualifications:
· Strong critical thinking, analytical and problem-solving skills
· Must have a valid, in-state driver's license
· Advance computer skills and proficiency in Microsoft Office
· Organized and detail-oriented
· Considerable knowledge of the mission, objectives, policies, programs and procedures of TBH.
· Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues.
· Ability to effectively supervise staff and interns and to work with confidential, sensitive information and maintain confidentiality.
· Excellent time management skills, attention to detail and, high energy with focus to complete tasks on time.
· Must possess a strong sense of ethics, professional boundaries and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential.
· The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
· Communication and Interpersonal skills: develop and maintain effective relationships with others; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Education and Experience:
· Bachelor's degree in Human Services, Social Work, Psychology or related field
· 3 years experience working with individuals in a emergency shelter environment or in a case management capacity.
· Experience working with one or more of the following: Veterans, individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and with those living in poverty.
· Proven success in meeting and exceeding performance goals.
· Experience working in a team environment
Physical requirements and work environment:
While performing the duties of this job, the employee is regularly required to use hands and fingers, feel, talk and hear.
The employee is frequently required to sit, stand and walk.
Work will be performed either in an office environment or in the field.
Must be willing to travel as needed to perform job requirements.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Salary Description $17.00 - $21.00 per hour
$17-21 hourly 60d+ ago
Admissions Counselor
Aveda Fredric's Institute
Service coordinator job in West Des Moines, IA
Why Us? Nurtur Holdings LLC is the parent company of the Nurtur Aveda Institutes we proudly support, but our culture extends beyond the classroom. At Nurtur, we believe in service - to our students, our guests, our team members, and the communities where we live and work. We partner with local non-profits and give back in ways that make a lasting impact.
We are committed to nurturing talent, developing our team members professionally, and building a workplace where values guide our success. Rooted in our Core Values and Behaviors for Success, we celebrate accountability, teamwork, fun, and continuous improvement. Our culture blends the legacy of Aveda with our own unique vision: to create an environment where people grow, serve, and thrive.
About the Role
As an Admissions Counselor, you'll play a key role in guiding prospective students through their enrollment journey. From the first conversation to enrollment, you'll be a trusted guide, helping students and families understand program offerings, requirements, and the admissions process. This is a high-impact, relationship-driven role ideal for recent graduates with strong communication and people skills.
What You Will Do
* Provide counseling sessions to support students through the admissions process.
* Become an expert in program offerings and the student enrollment life cycle.
* Track and analyze student engagement data in the CRM to improve outreach and conversion.
* Partner with Admissions Support and Financial Aid teams to achieve enrollment goals.
* Apply core values - such as accountability, teamwork, and trust - while building strong relationships.
* Use critical thinking to guide students through challenges and decision-making.
* Handle escalated student questions with professionalism and care.
Basic Qualifications
* Bachelor's Degree preferred.
* Prior experience in business, sales, or customer service preferred.
* Strong communication and interpersonal skills.
* Ability to manage multiple tasks and work in a fast-paced environment.
* Professionalism, confidentiality, and initiative are essential.
Additional Information
* Local travel to events and occasional out-of-state training required.
* Office-based role with standard physical requirements (computer use, phone, occasional lifting).
Perks and Benefits
* Medical/Dental/Vision/Life Insurance
* 401(k)/match
* PTO
* Employee discount on products and services
* Growth opportunities
Equal Opportunity Employer:
Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
$31k-40k yearly est. 60d+ ago
Admissions Counselor
Aveda Institutes, & Nurtur Salon & Spas
Service coordinator job in West Des Moines, IA
Job DescriptionSalary:
Why Us?
Nurtur Holdings LLC is the parent company of the Nurtur Aveda Institutes we proudly support, but our culture extends beyond the classroom. At Nurtur, we believe in service to our students, our guests, our team members, and the communities where we live and work. We partner with local non-profits and give back in ways that make a lasting impact.
We are committed to nurturing talent, developing our team members professionally, and building a workplace where values guide our success. Rooted in our Core Values and Behaviors for Success, we celebrate accountability, teamwork, fun, and continuous improvement. Our culture blends the legacy of Aveda with our own unique vision: to create an environment where people grow, serve, and thrive.
About the Role
As an Admissions Counselor, youll play a key role in guiding prospective students through their enrollment journey. From the first conversation to enrollment, youll be a trusted guide, helping students and families understand program offerings, requirements, and the admissions process. This is a high-impact, relationship-driven role ideal for recent graduates with strong communication and people skills.
What You Will Do
Provide counseling sessions to support students through the admissions process.
Become an expert in program offerings and the student enrollment life cycle.
Track and analyze student engagement data in the CRM to improve outreach and conversion.
Partner with Admissions Support and Financial Aid teams to achieve enrollment goals.
Apply core values such as accountability, teamwork, and trust while building strong relationships.
Use critical thinking to guide students through challenges and decision-making.
Handle escalated student questions with professionalism and care.
Basic Qualifications
Bachelor's Degree preferred.
Prior experience in business, sales, or customer service preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and work in a fast-paced environment.
Professionalism, confidentiality, and initiative are essential.
Additional Information
Local travel to events and occasional out-of-state training required.
Office-based role with standard physical requirements (computer use, phone, occasional lifting).
Perks and Benefits
Medical/Dental/Vision/Life Insurance
401(k)/match
PTO
Employee discount on products and services
Growth opportunities
Equal Opportunity Employer:
Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
$31k-40k yearly est. 7d ago
Service Support
Daveandbusters
Service coordinator job in Des Moines, IA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Assists Bartender, Cocktail Staff and Wait Staff by maintaining area cleanliness and providing necessary support to ensure fast, friendly and accommodating service.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Adheres to all company safety and sanitation policies and procedures.
Responsible for bus stand cleanliness and stocking.
Ensures wait stations remain clean.
Empties trash and spot sweeps whenever floor needs it, or when a Manager requests.
Performs opening/closing responsibilities, including party breakdown/duties.
Restocks and prepares supplies for shift change and or close.
Ensures food is properly garnished prior to running out to Guests.
Follows all tray procedures to minimize loss and ensure food is delivered timely or correctly.
Busses and resets tables.
Delivers food to tables and ensures the Guests have everything they need.
Offers assistance to Guests by clearing away dishes and glassware, and refilling beverages.
Assists in party setup.
Maintains cleanliness of restrooms, including restocking of supplies.
Cleans high chairs and booster chairs.
Assists other Team members as needed or when business needs dictate.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Restaurant and/or bar experience preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team members.
Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $4.35 - $11 per hour
Salary Range:
4.35
-
11
We are an equal opportunity employer and participate in E-Verify in states where required.
$30k-42k yearly est. Auto-Apply 60d+ ago
Activities Assistant
Cassia
Service coordinator job in Johnston, IA
Job Description
New Year, New Career at Cassia! Ready for a fresh start? Join a team that values you and helps you grow. Meadowview of Johnston, a Cassia community, is hiring an Activities Assistant, to join our team in Johnston, IA! You will love being a part of our talented and passionate team where you will feel valued and appreciated while dedicated to making our residents feel right at home. This is a great opportunity for those seeking entry-level work or wanting to learn and grow in a healthcare setting.
As an Activities Assistant at Meadowview of Johnston, you will conduct fun and exciting activities with our residents. Our ideal candidate is self-motivated with a genuine concern for our residents' well-being, and has a creative personality and positive attitude.
Position Type: Full-Time, benefits eligible position working a varying schedule including every other weekend and occasional evenings
Shifts Available:
Days 8:00 AM - 5:00 PM
Wage Range: $17 - $19 /hour depending on experience
Location: 5555 Pioneer Parkway, Johnston, IA 50131
Activities Assistant Responsibilities:
Encourage, support, and assist residents with activities.
Interact and assist residents on a one to one basis outside of structured program times.
Document activity attendance and degree of involvement.
Act as a positive representative at all times.
Display an attitude of courtesy and respect for all residents, families, and staff.
This is a memory care focused position but this role will also work in other areas too.
Perform other related tasks as needed.
Activities Assistant Qualifications:
High School Diploma or Equivalent required.
Willing to drive residents in our resident van.
Demonstrate good time management and organizational skills.
Ability to display enthusiasm and a positive attitude in promoting activities.
Creative aptitude for training in arts, crafts, and games.
Good communication skills, including ability to give directions to others in a manner that is pleasant and easily understood.
Cassia Benefits:
Competitive Pay with experience-based raises
Tuition Assistance & Student Loan Forgiveness (site-specific)
Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match
Comprehensive Health Benefits (Medical, Dental, Vision, Disability, Life Insurance) for Full-Time Employees
Employee Assistance Program with free confidential counseling/coaching for self and family members
Pet Insurance
About Us:
Join our team and grow your career in a place that's fresh, vibrant, and full of opportunity! Meadowview of Johnston, a brand-new senior care campus in one of Des Moines' most welcoming suburbs, offers a modern work environment and a strong sense of community. Our 106-unit campus includes independent living, assisted living, and memory care-creating a diverse and rewarding setting to serve residents with purpose and compassion. Located just minutes from Merle Hay Mall, Terra Park, and popular local spots like Hy-Vee and Panera, our campus blends convenience with comfort. At Meadowview, your dedication is recognized, your growth is supported, and your work truly makes a difference every day.
Cassia is a nonprofit, mission-driven senior care organization with over 200 years of experience. As a Cassia community, we are dedicated to fostering fullness of life for older adults by providing compassionate, high-quality care. Our Service Standards of Respect, Excellence, Integrity, Stewardship, Compassion, Collaboration, Unity, and Innovation are the bedrock of all that we do. We value inclusivity, collaboration, and professional growth, ensuring our employees feel supported in their careers. To learn more, visit our website: ***********************************
Join us and become part of a nonprofit organization that truly makes a difference!
#LI-DNI
Cassia is an equal employment opportunity/affirmative action & veteran friendly employer.
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How much does a service coordinator earn in Ankeny, IA?
The average service coordinator in Ankeny, IA earns between $29,000 and $60,000 annually. This compares to the national average service coordinator range of $29,000 to $56,000.
Average service coordinator salary in Ankeny, IA
$42,000
What are the biggest employers of Service Coordinators in Ankeny, IA?
The biggest employers of Service Coordinators in Ankeny, IA are: