Shift leader/cashier vs head cashier

The differences between shift leader/cashiers and head cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head cashier has an average salary of $31,143, which is higher than the $29,409 average annual salary of a shift leader/cashier.

The top three skills for a shift leader/cashier include food safety, customer complaints and POS. The most important skills for a head cashier are customer service, quality customer service, and store operations.

Shift leader/cashier vs head cashier overview

	Shift Leader/Cashier	Head Cashier
Yearly salary	$29,409	$31,143
Hourly rate	$14.14	$14.97
Growth rate	-10%	-10%
Number of jobs	151,454	284,733
Job satisfaction	-	-
Most common degree	High School Diploma, 49%	High School Diploma, 36%
Average age	34	34
Years of experience	-	-

What does a shift leader/cashier do?

A shift leader/cashier is responsible for managing team members working within the same shift, distributing tasks, and ensuring that they perform with maximum productivity. Shift leader/cashiers support other cashier lines on collecting cash and reconciliation during the end of shift. They also handle customers' inquiries, resolve concerns, and escalate high-level complaints to the management as needed. A shift leader/cashier must have excellent analytical and communication skills, assisting the store manager in the recruitment processes and training new staff.

What does a head cashier do?

A head cashier is responsible for handling customer's payments efficiently and accurately. Head cashiers assist their colleagues in operating cashier's equipment and customer transactions. Their duties also include attending to a customer's inquiry about a product, processing the replacement of defective items, managing customer complaints, generating daily sales reports, monitoring supplies and inventories, ensuring enough cash for each register, and keeping all the register areas clean and organized. A head cashier should maintain exceptional customer service at all times to provide the best services and experience for the customers.

Shift leader/cashier vs head cashier salary

Shift leader/cashiers and head cashiers have different pay scales, as shown below.

	Shift Leader/Cashier	Head Cashier
Average salary	$29,409	$31,143
Salary range	Between $22,000 And $37,000	Between $26,000 And $37,000
Highest paying City	-	Vancouver, WA
Highest paying state	-	California
Best paying company	-	Prince William County
Best paying industry	-	Retail

Differences between shift leader/cashier and head cashier education

There are a few differences between a shift leader/cashier and a head cashier in terms of educational background:

	Shift Leader/Cashier	Head Cashier
Most common degree	High School Diploma, 49%	High School Diploma, 36%
Most common major	Business	Business
Most common college	-	-

Shift leader/cashier vs head cashier demographics

Here are the differences between shift leader/cashiers' and head cashiers' demographics:

	Shift Leader/Cashier	Head Cashier
Average age	34	34
Gender ratio	Male, 26.2% Female, 73.8%	Male, 20.7% Female, 79.3%
Race ratio	Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 7.3% White, 55.1% American Indian and Alaska Native, 0.9%	Black or African American, 9.8% Unknown, 5.1% Hispanic or Latino, 21.2% Asian, 7.2% White, 55.7% American Indian and Alaska Native, 0.9%
LGBT Percentage	5%	5%

Differences between shift leader/cashier and head cashier duties and responsibilities

Shift leader/cashier example responsibilities.

Manage employees by making schedules, doing payroll, and maintain an all around comfortable working environment.
Assist customers, maintain friendly work environment, delegate and oversee tasks during shifts, operate POS system, drive sales
Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
Strengthen the Walmart brand by interacting positively and professionally with a highly diverse customer base.

Head cashier example responsibilities.

Manage jewelry stock and inventory balances accurately.
Deliver excellent customer service by friendly greeting and assisting each customer with accurate cash handling and bagging groceries.
Run cash register, bag groceries, and assist customers to their vehicles, as needed.
Process information and merchandise through POS register system
Maintain cleanliness and presentation of stock room and production floor by rotating inventory regularly.
Monitor and review highly satisfy customer service rating during customer checkout through checkout surveys.

Shift leader/cashier vs head cashier skills

Common shift leader/cashier skills

Food Safety, 12%
Customer Complaints, 10%
POS, 9%
Customer Service, 9%
Customer Orders, 6%
Cash Drawers, 6%

Common head cashier skills

Customer Service, 16%
Quality Customer Service, 14%
Store Operations, 10%
Help Support, 9%
Cleanliness, 7%
Cash Handling, 6%

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Shift Leader/Cashier
Shift Leader/Cashier vs Head Cashier

Updated January 8, 2025

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