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Shift leader/cashier vs lead crew member

The differences between shift leader/cashiers and lead crew members can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead crew member has an average salary of $32,857, which is higher than the $29,409 average annual salary of a shift leader/cashier.

The top three skills for a shift leader/cashier include food safety, customer complaints and POS. The most important skills for a lead crew member are drive-thru, customer service, and customer orders.

Shift leader/cashier vs lead crew member overview

Shift Leader/CashierLead Crew Member
Yearly salary$29,409$32,857
Hourly rate$14.14$15.80
Growth rate-10%14%
Number of jobs151,454152,202
Job satisfaction--
Most common degreeHigh School Diploma, 49%Bachelor's Degree, 36%
Average age3423
Years of experience--

What does a shift leader/cashier do?

A shift leader/cashier is responsible for managing team members working within the same shift, distributing tasks, and ensuring that they perform with maximum productivity. Shift leader/cashiers support other cashier lines on collecting cash and reconciliation during the end of shift. They also handle customers' inquiries, resolve concerns, and escalate high-level complaints to the management as needed. A shift leader/cashier must have excellent analytical and communication skills, assisting the store manager in the recruitment processes and training new staff.

What does a lead crew member do?

A lead crew member is responsible for supervising crew members during their tasks, ensuring that they provide the highest customer service to ensure customer satisfaction that would boost the business' reputation, generate revenues, and increase profitability. Lead crew members assist the team on food handling procedures for safe consumption, as well as reiterating the sanitary and hygienic standards during operations. A lead crew member must have excellent time-management and the ability to multitask, especially on serving customers on high volume days while performing administrative and clerical tasks as needed.

Shift leader/cashier vs lead crew member salary

Shift leader/cashiers and lead crew members have different pay scales, as shown below.

Shift Leader/CashierLead Crew Member
Average salary$29,409$32,857
Salary rangeBetween $22,000 And $37,000Between $25,000 And $43,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between shift leader/cashier and lead crew member education

There are a few differences between a shift leader/cashier and a lead crew member in terms of educational background:

Shift Leader/CashierLead Crew Member
Most common degreeHigh School Diploma, 49%Bachelor's Degree, 36%
Most common majorBusinessBusiness
Most common college--

Shift leader/cashier vs lead crew member demographics

Here are the differences between shift leader/cashiers' and lead crew members' demographics:

Shift Leader/CashierLead Crew Member
Average age3423
Gender ratioMale, 26.2% Female, 73.8%Male, 51.6% Female, 48.4%
Race ratioBlack or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 7.3% White, 55.1% American Indian and Alaska Native, 0.9%Black or African American, 9.6% Unknown, 6.9% Hispanic or Latino, 18.6% Asian, 6.5% White, 57.5% American Indian and Alaska Native, 0.8%
LGBT Percentage5%8%

Differences between shift leader/cashier and lead crew member duties and responsibilities

Shift leader/cashier example responsibilities.

  • Manage employees by making schedules, doing payroll, and maintain an all around comfortable working environment.
  • Assist customers, maintain friendly work environment, delegate and oversee tasks during shifts, operate POS system, drive sales
  • Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
  • Strengthen the Walmart brand by interacting positively and professionally with a highly diverse customer base.

Lead crew member example responsibilities.

  • Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
  • Demonstrate exceptional leadership and customer service skills while gaining solid understanding of retail operations and thorough knowledge of product line.
  • Maintain all database and POS systems to ensure they are up-to date.
  • Operate and maintain cooking equipment such as grills, deep fryers and griddles.
  • Maintain all databases, and POS systems, ensuring that they are up- to-date.
  • Used steamers and grills to prepare meals, as well as fryers and ovens.
    • Show more

Shift leader/cashier vs lead crew member skills

Common shift leader/cashier skills
  • Food Safety, 12%
  • Customer Complaints, 10%
  • POS, 9%
  • Customer Service, 9%
  • Customer Orders, 6%
  • Cash Drawers, 6%
Common lead crew member skills
  • Drive-Thru, 13%
  • Customer Service, 10%
  • Customer Orders, 8%
  • Customer Satisfaction, 6%
  • Customer Complaints, 6%
  • Food Quality, 6%

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Updated January 8, 2025

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