How is Desk Support used?
Zippia reviewed thousands of resumes to understand how desk support is used in different jobs. Explore the list of common job responsibilities related to desk support below:
- Provided help desk support for all PC problems, software installations and updates, troubleshooting calls, and new PC/printer installation.
- Provided first and second level help desk support for the US EPA in San Francisco, CA.
- Provide Help Desk support using remote tools such as VNC and GotoAssist.
- Provided Level 2 help desk support to users.
- Provided help desk support for the office.
- Help Desk Support and Ticket Management.
Are Desk Support skills in demand?
Yes, desk support skills are in demand today. Currently, 119 job openings list desk support skills as a requirement. The job descriptions that most frequently include desk support skills are information technology contractor, senior pc support specialist, and pc/lan analyst.
How hard is it to learn Desk Support?
Based on the average complexity level of the jobs that use desk support the most: information technology contractor, senior pc support specialist, and pc/lan analyst. The complexity level of these jobs is intermediate.
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What jobs can you get with Desk Support skills?
You can get a job as a information technology contractor, senior pc support specialist, and pc/lan analyst with desk support skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with desk support skills.
Information Technology Contractor
- Desk Support
- Customer Service
- PC
- Network Printers
- Troubleshoot
- POS
Senior PC Support Specialist
- Pc Support
- Desk Support
- Microsoft Server
- Laptop Computers
- Technical Support
- Encryption
Pc/Lan Analyst
- PC
- Desk Support
- Customer Service
- Remote Desktop
- Technical Support
- Computer System
Computer Technician Consultant
- Troubleshoot
- Desk Support
- Network Printers
- Computer System
- OS
- Linux
PC Systems Administrator
- Desk Support
- Computer System
- Windows Server
- Network Printers
- Troubleshoot
- Mac
Computer Technician
Job description:
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
- Customer Service
- Desk Support
- Network Printers
- Computer System
- Technical Support
- Laptop Computers
Helpdesk Lead
- Desk Support
- Remote Desktop
- Technical Support
- Phone Calls
- Troubleshoot
- Network Printers
Senior Help Desk Specialist
- Help-Desk Support
- Technical Support
- Desk Support
- Troubleshoot
- Network Troubleshooting
- Phone Calls
MIS Technician
- Customer Service
- Computer System
- Desk Support
- Network Printers
- SQL
- Troubleshoot
Help Desk Assistant
- Computer Lab
- Customer Service
- Desk Support
- Help Desk
- Help-Desk Support
- Computer Software
Computer Field Engineer
- Laser Printers
- Service Calls
- Troubleshoot
- Debugging
- Desk Support
- Onsite
Help Desk Administrator
Job description:
Help desk administrator is responsible for handling activities related to system support for their company or organization. They are in charge of providing superb client experiences and working in resolving support issues in a professional and timely manner. One of their primary tasks includes providing login resets and passwords for end-users. In addition, they will also perform innovative systems and network repairs, as well as assist computer information responses as required. Moreover, they support complete equipment set-up, renewal, or termination of a user account, handle server, and domain account changes.
- Customer Service
- Desk Support
- Troubleshoot
- Technical Support
- Phone Calls
- Remote Desktop
Computer Support Analyst
- Technical Support
- Computer System
- Desk Support
- Computer Support
- Customer Service
- Troubleshoot
Senior Help Desk Analyst
- Troubleshoot
- Desk Support
- Phone Calls
- Technical Support
- Help-Desk Support
- VPN
LAN Technician
- Windows Server
- Desk Support
- Troubleshoot
- Network Printers
- Remote Desktop
- Switches
Senior Help Desk Technician
Job description:
As a senior help desk technician, your main objective is to provide troubleshooting solutions to users who have problems with dealing with their computers. You need to have great communication skills so that you can talk to the other person facing problems via call or chat. This is especially required as you need to understand the other person's problem and help him or her with the solution. You also need to adapt to new skills quickly as the technical world is rapidly transforming.
You must have the technical ability to backup and restore computer software and organize the company's data. To qualify for this position, a degree program in computer applications or information technology is preferred, and previous experience in installing and upgrading PC software is also required.
- Troubleshoot
- Technical Support
- Desk Support
- Phone Calls
- Remote Desktop
- Customer Service
Help Desk Specialist
Job description:
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
- Customer Service
- Troubleshoot
- Technical Support
- Desk Support
- Phone Calls
- Client Facing
How much can you earn with Desk Support skills?
You can earn up to $72,515 a year with desk support skills if you become a information technology contractor, the highest-paying job that requires desk support skills. Senior pc support specialists can earn the second-highest salary among jobs that use Python, $49,797 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Information Technology Contractor | $72,515 | $35 |
| Senior PC Support Specialist | $49,797 | $24 |
| Pc/Lan Analyst | $49,650 | $24 |
| Computer Technician Consultant | $67,032 | $32 |
| PC Systems Administrator | $52,726 | $25 |
Companies using Desk Support in 2025
The top companies that look for employees with desk support skills are Intel, ISYS Technologies, and NetCentrics. In the millions of job postings we reviewed, these companies mention desk support skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | Intel | 58% | 409 |
| 2 | ISYS Technologies | 10% | 32 |
| 3 | NetCentrics | 4% | 18 |
| 4 | ASTON FRANCE | 3% | 777 |
| 5 | Chart Industries | 2% | 205 |
Departments using Desk Support
The departments that use desk support the most are engineering, it, and construction.
| Department | Average salary |
|---|---|
| Engineering | $94,781 |
| IT | $84,558 |
| Construction | $51,665 |
| Customer Service | $41,996 |
4 courses for Desk Support skills
1. IT Support /Desktop Support/Service desk/ interview Prep
Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course. here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios These questions and answer suitable for job hunter and people who stuck in technical interview. I have divided this course as below: ITIL and Ticketing system: ITIL, service request , incident , problem , Workaround , SLA and Ticketing System including Real life scenario Active Directory: Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool.... ectNetwork: IP address , DNS, DHCP, Proxy server , NAT router , switch , Firewall , Antivirus , VPN , Network printer , OSI model , ports number , TCP/IP.... etc. Outlook and backup: How to configure outlook , OST file , PST file , Archiving and outlook tool... etcTroubleshooting: Strategies to Troubleshoot issue , Network issue , hardware issue , software issue , security issue... ect...
2. IT Support and Service Desk jobs -Crash Course for Beginners
This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days! This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills. Here is what you can expect: Real service desk tools: Jira Service Desk and ConfluenceRemote support tools and communication tools (Microsoft Exchange account)High level overview of hardware and softwareIntroduction to Microsoft Office 365Basic ITIL termsTips from IT and HR specialist... and more... I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist. Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there. There is part 2 of this course covering more advanced topics (cloud, virtualization, monitoring, and more). Join now and see what you need to know to work as an IT Service Desk Specialist! Join now!...
3. Insight into IT Support / Helpdesks / NOC / Service Desks
Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop. There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC's operate as well as a whole host of other information including interview techniques. I do hope you find this presentation helpful and please do leave feedback once you completed. Thank you and good luck!...
4. IT Support and Service Desk - Part 2 - More Advanced Topics
This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources. This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days! This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service DeskYou have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e. g. SLA, DHCP, Bitlocker). Here is what you can expect in this course: Real service desk tools: Zoho Service DeskOverview of virtualization (Hyper-V and Virtual Box)Web application - learn how to host your own website! Monitoring (PRTG, Nagios)Eneterprise Password Managers (Thycotic, PPS)Security concepts (DNS filtering, cloud backups, overview of certificates)TrueNAS as a virtual machineIT Procedures (KPIs, goals, SMART, advancing your career)A lot of tips and tricks... and more... I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist. Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there. Join now!...