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The differences between solutions analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a solutions analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a solutions analyst has an average salary of $80,370, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a solutions analyst include project management, customer service and java. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Solutions Analyst | Support Analyst | |
| Yearly salary | $80,370 | $75,989 |
| Hourly rate | $38.64 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 167,971 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
A solutions analyst is an individual who has in-depth knowledge of a wide range of software products. You will perform various tasks that include isolating key issues, defining requirements and scope, and reviewing a few potential solutions. As a solutions analyst, you will refine the company's business objectives into business requirements and move any project ideas from design to delivery. Additional duties include working closely with stakeholders to understand the enterprise impact assessment, working across all products and channels to ensure business success, and facilitating communication between the stakeholders and the business and technology teams.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Solutions analysts and support analysts have different pay scales, as shown below.
| Solutions Analyst | Support Analyst | |
| Average salary | $80,370 | $75,989 |
| Salary range | Between $59,000 And $108,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Retail | Finance |
There are a few differences between a solutions analyst and a support analyst in terms of educational background:
| Solutions Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between solutions analysts' and support analysts' demographics:
| Solutions Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 61.1% Female, 38.9% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |