The purpose of this job is to support the Commercial Accounts management team in providing the best possible customer service to the Educational Representatives, Regional Managers, and all others we interact with regarding our commercial account customers.
Essential Functions (not all inclusive):
Receives incoming calls from customers, educational representatives and managers in the field.
Researches issues brought to light whether they are from questions, faxes, or emails etc.
Participates in mail processing on a weekly basis.
Reconciles sales orders entered by our educational buyers, if a problem arises that needs rectified
Processes billing for the department.
Researches and processes incoming repair tickets for an assigned area.
Conducts collections activity for any invoices/accounts in their assigned areas or at any time needed during conversations or calls with our customers or educational representatives
About Music & Arts
Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
To join our band, you'll need the following experience:
Minimum Experience/Knowledge/Skills
High School Diploma or GED required. Bachelor's Degree in Accounting preferred.
2 - 4 years of relevant work experience (in addition to degree or years of previous experience)
Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Must be able to work independently, prioritize and manage tasks.
Excellent written and verbal skills.
Detail oriented.
Standard office and computer equipment including MS Office software.
Develops relationships with external vendors with frequent interaction with relevant internal department
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Pay Rate: $17.00-19.00/hr depending on location, background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations
Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐************ ext. 2862 or by sending an email to ***************************.
$17-19 hourly 4d ago
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Exhibit Sales and Service Specialist
Recreation Vehicle Dealers Associaton
Specialist job in Fairfax, VA
Would you like to be part of a growing industry focused on outdoor recreation and work in an office setting with a small team that is focused on the success for our members? The Recreation Vehicle Dealers Association has a career opportunity for an exhibit sales and service specialist to join our staff. Reporting to the RVDA Marketing Director, the Exhibit Sales and Service Specialist is a key point of contact for the association's industry stakeholders. This role supports the full lifecycle of exhibit space and program sales-including Advertising, Vendor Training +Plus workshops, Sponsorships, and Partnerships. This position also assists with growing and supporting Associate Membership (industry-related, non-dealer members) while ensuring all exhibitors and sponsors receive exceptional service and administrative support. Essential Duties & Responsibilities Exhibitor Support & Relationship Management Success Liaison: Act as a point of contact for exhibitors and sponsors, ensuring their needs are met from initial inquiry through event execution. Associate Membership Support: Assist in growing the association's non-dealer member base by reaching out to industry-related companies to share membership benefits. Support the member lifecycle by processing renewals, entering data into iMIS, and distributing welcome emails and membership certificates. Application Processing: Review and verify exhibitor and membership applications, perform data entry, and maintain accuracy across databases (iMIS). Program Sales Support: Support the sales and coordination of Advertising, Vendor Training +Plus, Sponsorships, and Partnerships to help companies maximize their visibility. Proactive Relationship Care: Maintain consistent communication with Associate Members and exhibitors to provide timely updates, gather feedback, and support year-over-year retention. Operations & Administrative Support Workflow Coordination: Review and process applications for exhibitors and Program Sales, ensuring all data is accurate, properly formatted, and ready for system import. Financial Administration: Work with the accounting department to calculate and verify payments, issue invoices, and follow up on outstanding balances for space and sponsorships. Space & Logistics Management: Support the Director of Marketing in assigning exhibit space and distributing placements according to established guidelines and AutoCAD Lt floorplans. Database & Records Maintenance: Update Associate Member and Exhibitor profiles within iMIS to ensure all contact information and historical engagement data remain accurate and current. Onsite Support: Engage directly with exhibitors during the convention, walking the floor to provide real-time support and ensure compliance with event policies. Additionally, monitor Vendor Training +Plus workshops to provide onsite assistance and maintain accurate attendee counts for reporting. Working Conditions & Physical Requirements Location: Professional office setting in Fairfax, VA. Schedule: Monday-Friday, 8:30 am - 5:00 pm. Travel/Events: Ability to work evenings and weekends during the annual event. This role requires an onsite stay of 6-8 days for one convention. Physical Demands: Extensive computer use; ability to lift and carry up to 25 lbs.; ability to stand for long periods and walk several miles daily during annual event. Benefits RVDA provides a competitive benefits package that includes, but is not limited to, medical and dental insurance, paid vacation and sick leave, professional development opportunities, a 401k program, and recognition of all federal holidays. Qualifications Experience: Minimum of 1 year in event services, exhibition support, association membership, or a related administrative role. Communication: Excellent verbal and written skills; ability to remain professional and helpful during high-volume or high-stress interactions. Technical Proficiency: Proficiency in Microsoft Office is required. Familiarity with iMIS and AutoCAD Lt (for floorplan management) is highly preferred. Financial Aptitude: Strong attention to detail regarding invoices, payment tracking, and data entry. Problem Solving: A proactive, solutions-oriented approach to supporting Associate Members and exhibitors.PandoLogic. Category:Hospitality & Tourism, Keywords:Event Planner, Location:Fairfax, VA-22035
$33k-60k yearly est. 1d ago
Client Onboarding Specialist
Talent Harbor
Specialist job in Fairfax, VA
🚀 We're Hiring! Client Onboarding Specialist (Onsite - Fairfax, VA)
🕘 Schedule: Monday-Friday, 9:00 AM - 5:00 PM
💰 Pay: $18-$20/hour
🌱 Level: Entry-level / early career
Looking to start or grow your career in a hands-on, people-focused role? This might be for you 👀
We're looking for a Client Onboarding Specialist to join a growing, well-established company in Fairfax, VA. You'll play a key role in making sure every new customer project gets off to a smooth start - working closely with Sales, Operations, and customers every day.
This is a great opportunity if you're organized, reliable, enjoy helping people, and want to learn how a business runs from start to finish.
✨ What you'll be doing
Coordinate new projects from contract to kickoff
Communicate with customers during the onboarding process
Support the Sales team with paperwork and follow-ups
Keep CRM and internal systems accurate and up to date
Partner with internal teams to keep everything moving smoothly
Help ensure a great customer experience from day one
🎯 What we're looking for
1+ year of customer service, admin, or coordination experience
Strong communication and organization skills
Detail-oriented and dependable
Comfortable using multiple systems and learning new tools
Open to feedback and eager to grow 🌱
Able to work onsite in Fairfax, VA
👉 Important: This role is fully onsite. We're looking for candidates who live within ~30 minutes of Fairfax to ensure a comfortable daily commute.
💙 Why join?
Stable, long-standing company
Paid training and support from day one
Growth opportunities
Friendly, team-oriented environment
A role where your work truly matters
$18-20 hourly 5d ago
Operations Specialist
Camris 4.6
Specialist job in Silver Spring, MD
We seek an Operations Specialist to support the Pilot Bioproduction Facility (PBF) at the Walter Reed Army Institute of Research (WRAIR) in Silver Spring, Maryland. The Operations Specialist will support manufacturing in the following areas Upstream, Downtime, Purification, and Fill Finish. PBF is a one-of-a-kind cGMP-compliant pharmaceutical manufacturing facility engaging in next-generation development for cutting-edge companies and government agencies. The professionals at PBF are engaging in trailblazing endeavors every day. Most exciting, the end products vary, so every year brings multiple opportunities for professional enrichment in original projects.
CAMRIS International, LLC, is a dynamic medical research and development firm that achieves innovative solutions to health and development challenges through high-quality, cost-effective programs and research management services. We combine our proven systems with today's most effective, evidence-based best practices. Our core practice areas include vaccine research, development, and production; microbiology and infectious disease research; biodefense; clinical research; global health security; and HIV/AIDS programs.
Our employees enjoy a collegial environment where individual contributions matter at all levels. At CAMRIS, you will notably improve the lives of people at home and abroad.
Responsibilities
Upstream: Prepare cell culture for virus inoculation and prepare viral seeds.
Provide input on cell culture, bioproduction and purification of mammalian cell-based products.
Experience and knowledge of cGMP, specifically bioproduction of viral vaccines.
Execute and participate in cGMP viral growth, virus vaccine purification for cGMP vaccine bioproduction.
Aseptic gowning, aseptic processing, aseptic final filtration and working in a cleanroom environment.
Cell culture experience (adherent cells a plus), washing and counting cells, repeated trypsin manipulations.
Maintain virus vaccine bioproduction inventory, order equipment and reagents.
Downstream: The downstream part of a bioprocess refers to the part where the cell mass from the upstream are processed to meet purity and quality requirements.
Execute cell expansion of seeds and viral seeds as required.
Manage and maintain manufacturing-owned controlled temperature units (CTUs) and incubators per site policies and procedures.
Perform bioreactor setup, operation, maintenance, and cleaning per site policies and procedures.
Prepare harvest equipment per SOP and batch record instructions per site policies and procedures.
Execute cell lysis through chemical or physical (e.g., microfluidizer) cell disruption.
Perform recovery mid-stream unit operations, including but not limited to depth filtration, centrifugation, and tangential flow filtration as required and per site policies and procedures.
Pour resin, pack columns, verify HETP and Asymmetry, and equilibrate columns.
Develop purification batch records and AKTA UNICORN methods as required.
Analyze UNICORN and other downstream result files, attach per GDP to records, summarize data, and incorporate analysis into run reports as required.
Sanitize, empty, and store columns per site policies and procedures.
*Please see the full job listing for additional responsibilities.
Qualifications
Must have proficiency with various types of office software: Outlook, Word, Excel, MS Project; LIMS experience and experience with equipment monitoring systems are a plus.
Must have the ability to follow directions, written policies, and procedures for work responsibilities.
Licensed vaccinations might be required to work with certain viral agents.
Must have good people and communication skills (written and verbal).
Performs other duties as required.
A bachelor's degree in a science field (preferably chemistry, biochemistry, microbiology, or engineering) and four+ years of industry experience performing cGMP production, downstream, purification, fill finish, and upstream in a clean room environment.
Professional knowledge and experience requirements related to viral product safety for product release and downstream purification (chromatography) are a plus.
Experience with aseptic gowning, aseptic processing, aseptic final filtration, and working in a cleanroom environment.
Experience with bioproduction equipment: centrifuges, tangential flow filters, spectrophotometer, biosafety cabinets, sonicator, autoclave, roller bottles, a plus.
cGMP experience for large-scale viral production of biological products is a plus.
Working knowledge of disposable manufacturing methodologies, such as the use of sterile bags with tubing and tubing welders, is a definite plus.
Hepatitis B immunity is required; vaccination will be provided if needed.
Must be able to work independently following a brief period of specific technical training.
Must have familiarity with related fields, such as general microbiology, physical chemistry, and biochemistry.
Must have some knowledge of the operation of automated/manual filling machines, Restricted Access Barrier System (RABS), and labeling machines.
Experience in filling parenteral products under GMP conditions.
Must have eligibility to work in the United States and have lived in the United States for three of the past five years if a non-US citizen.
Physical Requirements:
The physical requirements described here are representative of those that must be met by a candidate to perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.
Occasionally required to perform sedentary work that primarily involves sitting/standing.
Constantly required to perform light work that includes moving objects up to 20 pounds.
Occasionally required to perform medium work that includes moving objects up to 50 pounds, heavy work that includes moving objects up to 100 pounds, and very heavy work that includes moving objects over 100 pounds.
Occasionally required to push or pull less than 25 pounds, push or pull 25 - 45 pounds, and push or pull more than 45 pounds.
Occasionally required to reach above shoulder level, use both hands, and stand or walk for more than 25 minutes.
Occasionally required to bend, reach, or twist repeatedly, kneel, squat, or stoop, and crawl or climb.
Constantly required to have clear vision (near and/or far), depth perception, peripheral vision, and/or visual acuity.
Occasionally required to ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like, and move self in different positions to accomplish tasks in various environments including tight and confined spaces.
Constantly required to move about to accomplish tasks or move from one worksite to another.
Occasionally required to communicate with others to exchange information.
Occasionally required to operate machinery and/or power tools, and operate motor vehicles or heavy equipment.
Constantly required to assess the accuracy, neatness and thoroughness of the work assigned.
Occasionally required to work in outdoor elements such as precipitation and wind, noisy environments, and hazardous conditions.
Occasionally required to work in poor ventilation, small and/or enclosed spaces, and no adverse environmental conditions expected.
Constantly required to wear PPE including but not limited to gloves, face shields/goggles, safety glasses, and safety shoes.
Occasionally required to use a lab coat and ear plugs/muffs.
Constantly required to wear a clean room uniform.
Occasionally required to use a disposable dust/surgical mask, and respirators, such as a disposable respirator mask (N-95), half-face/full-face style, PAPR, SCUBA.
Constantly required to come in contact with chemicals, such as aerosols, biological inhalants, plastics, inorganic dust, and powders, etc.
Please submit your resume online at *************** CAMRIS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by any applicable federal, state, or local law.
CAMRIS offers a comprehensive benefits package, including medical, dental, and vision insurance for individuals and families, FSAs, HSA, life and AD&D insurance, short- and long-term disability, legal services, voluntary hospital indemnity, critical illness and accident insurances, EAP, pet insurance, 401(k) with employer match and Roth option, tuition and professional reimbursement, public transportation support in the DMV area, a referral bonus program, vacation with tenure-based increases, PTO, 11 paid holidays, paid bonding leave, and paid supplemental short-term disability.
Employment is contingent upon successful completion of a Public Trust-level background check, a requirement for this position under an active federal contract. The background check process may include, but is not limited to the following: (1) contacting your professional references; (2) verification of previous employment, education and credentials; (3) a criminal background check; (4) use/abuse of federally-controlled substances; and (5) a department of motor vehicle check. Candidates must be prepared to fully-complete any required background check questionnaire during initial onboarding.
$75k-109k yearly est. 1d ago
Customer Service Specialist
AJ Madision
Specialist job in Tysons Corner, VA
AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.
Responsibilities include, and are not limited to:
Support and provide immaculate service to customers in person
Provide timely and accurate information to customer inquiries in a fast-paced environment
Build rapport with customers and engage with them in an inviting, friendly, and professional manner
Process customer orders and changes, according to corresponding policies and procedures
Complete precise data entry
Escalate unresolved issues in a timely manner, following policies and procedures
Research required information using all available resources to satisfy customer inquiries
Maintain a dynamic knowledge of all company procedures and policies
Qualifications:
A minimum of 4 years' experience working in a customer service role
Superb communication skills, written and verbal
Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
Excellent time management skills
Must be able to prioritize tasks efficiently with minimum direction
Detail and customer service centric
$25k-33k yearly est. 1d ago
Business Operations Specialist
Torchlight 3.3
Specialist job in Tysons Corner, VA
We are seeking a highly motivated, detail-oriented Operations Specialist to join our dynamic team. This role is essential in providing comprehensive operational, project management, and HR support to the organization. You will partner closely with senior leadership, acting as the liaison that brings together people, processes, and platforms. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment and brings both strategic insight and tactical execution to the table.
Responsibilities:
Operations
Coordinate internal and external events (SOF Week, Board of Directors meetings, etc.)
Provide logistical support for TIAB and "Lighting the Torch" meetings
Oversee office operations, including mail, supplies, calendar, and company inbox management
Support catering and meeting logistics
Manage DocuSign workflows
Maintain CRM data integrity
Provide executive assistance, including composing communications and overseeing the calendar
Act as liaison between the executive team, Board of Directors, and Advisory Board
Manage internal and external document workflows (contracts, NDAs, etc.)
Provide business support, including research, data collection, and presentation development
Maintain and enhance internal systems, including digital records and knowledge management tools
Manage travel budgets
Manage Branding guidelines and updates to Google Slides templates, Google Docs (letterhead), etc.
Marketing & Communications
Collaborate with external marketing teams to manage the website
Draft and schedule LinkedIn posts and other social media content
Update branded materials: letterhead, presentations, templates, and DocuSign signatures
IT Coordination
Works closely with internal and external IT requests ensuring a positive employee experience in addition to onboarding and offboarding processes
Travel & Administration
Book and manage travel for the CEO and employees
Liaise with vendors and coordinate executive-level travel, accommodations, and ground transport
Organize and support client, board, and leadership meetings and events
Qualifications Required
Bachelor's degree or equivalent work experience in Human Resources, Business Administration, or related field
5+ years of HR or operations experience, preferably in a high-growth or entrepreneurial setting
Exceptional written and verbal communication skills
High level of discretion, professionalism, and emotional intelligence
Self-motivated with a solution-oriented mindset and strong attention to detail
Flexible and adaptable in a fast-paced, evolving work environment
Human Resources
Assists with organizational changes, including project planning, legal coordination, and team communication
Acts as an HR internal resource for employees answering day to day inquiries
Oversee employee lifecycle processes, including:
Onboarding: New hire setup, orientation, background checking and portal training
Offboarding: Coordination with managers and IT to ensure smooth transitions
Employee Separations: Handles coordination with Finance team and Insperity PEO
Administer and track performance reviews and follow-ups
Administer and track individual goals and follow-ups
Maintains an updated job description library and updates org charts routinely
Manage and maintain JazzHR (ATS): system setup, training, and troubleshooting
Lead HR special projects and initiatives
Coordinate employee engagement programs (training, achievement awards, etc.)
Assist in HR role's in annual audits
Pulls together yearly pay dates and Holidays for the US and UK
Manages annual updates to the employee handbook
Qualifications Desired
Proficient in Google Workspace; strong PowerPoint and document design abilities
Experience with JazzHR or an ATS, Notion, DocuSign, and CRM tools like Pipedrive is highly preferred
Proven experience in project management and ability to juggle multiple priorities
Torchlight
Torchlight Analytics LLC provides Behavior Based Insights™ to decision-makers in government and corporate organizations to uncover emerging threats and new opportunities.
Torchlight is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other protected class. U.S. Citizenship is required for positions requiring government security clearance and for certain other restricted positions.
$60k-95k yearly est. 3d ago
Call Center Specialist - $20/hr - Washington, DC
Beacon Hill 3.9
Specialist job in Washington, DC
Our client, a medical focused non-profit, is seeking a temporary Call Center Specialist to support their team!
About The Job:
Deliver a remarkable service experience to customers for various services.
Respond timely and professionally to inquiries.
Troubleshoot technical issues and diagnose errors on various applications.
Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP).
Other tasks as assigned.
About you:
2+ years of call center experience is required; 1+ year working in a metric-based environment.
A bachelor's degree is required for this role.
Proficiency in Microsoft Word, Excel, and Outlook.
Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills.
Ability to resolve basic technical issues and work independently with minimal supervision.
About the Position:
Pays $20/hr with a potential raise in August.
7-month contract with a potential to extend.
Hours are 9am-7pm.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
$20 hourly 4d ago
Member Retention Specialist
The Ford Agency
Specialist job in Washington, DC
The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role.
Responsibilities Include:
Build strong relationships with members both individual and institutional
Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries
Implement strategic retention and outreach
Develop and distribute member newsletter alongside leadership and communications teams
Create member recognition programs and other initiatives for member engagement
Analyze data and other metrics to improve member retention
Collaborate with leadership on annual reports, and board materials related to membership trends
Qualifications Include:
Bachelor's Degree
3+ years professional experience in membership engagement, customer relations, or similar field
Experience in higher education and associations required
Experience with Salesforce or other CRM required
Superb written and verbal communication skills
Excellent time-management
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
To see more positions available through The Ford Agency, please check out our website at ********************
$34k-48k yearly est. 1d ago
Head of Government Relations (Congressional Affairs)
Blue Water Autonomy 4.0
Specialist job in Washington, DC
We are an early-stage, maritime defense technology startup backed by top tier investors. Our team is designing and building autonomous and highly producible ships that can serve multiple missions on the open ocean.
The Role
We're seeking a Head of Government Relations (Congressional Affairs) to lead our engagement with Congress and key federal stakeholders. This is a critical leadership role at the intersection of defense policy, appropriations, and Navy acquisition.
You'll be the company's primary face on the Hill-driving our strategy with authorizers and appropriators, shaping legislative and report language, and building durable support for unmanned surface vessels and the industrial base that underpins them. You'll work directly with the CSO and business development leads to connect concrete program and funding outcomes to our growth.
This role is based in Washington, DC , with regular time on the Hill and at Pentagon/Navy offices. You'll build the government relations function from the ground up-owning strategy, execution, and the playbook for how we show up in Washington. U.S. Person status is required as this position needs to access export controlled data .
What You'll Do
Define and lead our congressional strategy across NDAA, defense appropriations, and oversight.
Build and maintain deep, trust-based relationships with:
Members and staff on HASC, SASC, HAC-D, SAC-D, and related subcommittees
Congressional leadership offices, caucuses, and task forces relevant to Navy, unmanned systems, and the industrial base
Identify, draft, and advocate for legislative and report language that supports unmanned maritime systems, rapid acquisition, and industrial base investment.
Drive annual appropriations and authorization campaigns to support program starts, plus-ups, and multi-year funding profiles tied to specific Navy and DoD priorities.
Represent the company in meetings with Members, professional staff, committee staff, and relevant executive branch officials (Navy, OSD, Joint Staff, etc.).
Develop clear, compelling advocacy materials : one-pagers, decks, language proposals, talking points, Q&A, and hearing prep.
Monitor, analyze, and brief internal stakeholders on congressional developments that affect our programs, budgets, and competitive landscape.
Plan and execute visits, demos, and facility tours for Members and staff, showcasing our technology and its operational impact.
Coordinate closely with business development, engineering, and operations to align congressional strategy with program milestones and customer needs.
Manage and integrate any external consultants, industry coalitions, or trade associations supporting our priorities.
Build lightweight but effective systems to track engagements, follow-ups, and outcomes across fiscal years.
Serve as an internal advisor on timing, process, and risk-helping leadership make smart bets aligned with Hill and budget dynamics.
Who You Are
Bring 10+ years of experience in national security and federal government relations, with significant time on or deeply engaged with Capitol Hill .
Have held senior roles such as committee/subcommittee staff, LD, senior LA, legislative director for a Member with defense portfolio, or equivalent senior GR role in defense/national security.
Possess a proven track record driving outcomes through the NDAA, defense appropriations, and/or homeland security appropriations processes.
Understand in depth how PPBE, NDAA, and appropriations interact with specific programs, PEs, and budget lines.
Are fluent in defense policy and budget issues, ideally with exposure to Navy, unmanned systems, shipbuilding/industrial base, or Indo-Pacific priorities.
Have a strong, bipartisan network on the Hill and credibility with professional staff and senior aides.
Communicate clearly and succinctly-able to translate complex technical concepts into tight, persuasive narratives for Members and staff.
Are comfortable operating as a one-person department initially: setting strategy, booking meetings, writing materials, and doing the blocking-and-tackling yourself.
Thrive in a fast-paced, ambiguity-heavy environment, and can make pragmatic tradeoffs while keeping long-term strategic objectives in view.
Are willing and able to register as a lobbyist under the Lobbying Disclosure Act.
Are based in (or willing to relocate to) the Washington, DC area and spend significant time in-person with stakeholders.
Nice To Haves
Direct experience as professional staff on HASC, SASC, HAC-D, SAC-D, or related subcommittees.
Background with Navy programs, unmanned systems, shipbuilding/repair, or maritime autonomy.
Experience in a defense tech startup or other non-traditional defense contractor.
Existing security clearance or clear path to obtain one.
Prior military, intelligence community, or senior executive branch service.
Experience organizing CODELs/STAFFDELs, field visits, and technology demonstrations.
Experience supporting a company Political Action Committee (PAC) and related engagement.
What We Offer
Incredibly high-caliber teammates. You'll work directly with our co-founders Rylan, Scott, and Austin.
A fast-paced, creative working environment that offers a lot of room for ownership and growth.
O pportunity to join a meaningful mission that protects American and our Democracy.
Expected Salary Range: $190,000-$249,000 annual base salary. Final compensation will depend on experience and skill level
S tartup equity options
G enerous PTO, medical, dental, and vision coverage
We are an equal opportunity employer. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
#J-18808-Ljbffr
$76k-113k yearly est. 3d ago
Customs Specialist / International Trade Compliance Professional
People Placers Staffing
Specialist job in Washington, DC
Schedule: 1,800 - 2,000 hours per year Salary Band: $140,000 - $160,000 (non-licensed) $160,00-$190,000 (licensed broker) $200,000+ (licensed attorneys) This law firm is home to highly motivated professionals distinguished by intellectual rigor, technical excellence, and a shared commitment to superior client service. The Customs Specialist plays a critical role in advising clients on complex import and trade compliance matters while contributing to a collaborative, high-performance environment focused on continuous improvement.
Highly preferred to have a Licensed U.S. Customs Broker or licensed practitioners of Law.
Key Responsibilities
The Customs Specialist will provide substantive analysis and practical guidance across a broad range of customs and trade matters, including:
Tariff classification, customs valuation, country-of-origin determinations, and entry requirements
Identification of duty drawback opportunities and duty/fee savings strategies
Advising on CBP automated systems, including ACE, post-entry audits, and focused assessment audits
Supporting the design and implementation of compliance solutions, with an emphasis on automation and process optimization
Assisting with due diligence reviews, privilege reviews, and audits of client records and files
Conducting legal and factual research related to customs laws, regulations, markets, and industry standards
Coordinating filings and communications with U.S. Customs and Border Protection and other government agencies
Collaborating with attorneys, specialists, and clients to deliver accurate, timely, and strategic outcomes
Qualifications
Bachelor's degree or higher from an accredited college or university
Customs Broker License strongly preferred. Trade Compliance Specialists or Import Specialists will be considered.
Substantial experience in customs and international trade compliance, including roles such as:
Licensed Customs Broke
U.S. Customs Auditor
Hands-on experience with CBP's ACE Portal
Exceptional written and oral communication skills, with the ability to convey complex technical information clearly and precisely
Strong research capabilities, including regulatory and factual analysis
Proficiency with Microsoft Office applications, including Word, Excel, and Access
Willingness to travel as required, internationally.
This role rewards precision, judgment, and intellectual stamina. It suits someone who enjoys living at the intersection of law, logistics, and systems where a single classification decision can ripple across global supply chains.
$44k-85k yearly est. 25d ago
ECMO Specialist
Epic Cardiovascular Staffing
Specialist job in Washington, DC
Epic Cardiovascular has an exciting opportunity for a registered nurse or respiratory therapist for a role as an ECMO Specialist at a renowned medical center!
The ECMO/ECLS (Extracorporeal Life Support) Specialist operates and maintains the extracorporeal circuit for long -term pulmonary and/or cardiac support. The Specialist functions independently following standing orders and parameters under the direction of the ECLS physician, and participates as a member of the multi-disciplinary team assessing, planning, implementing, and evaluating comprehensive care services (therapies).
COMPENSATION:
$120,000-$135,000 based on skills, training and experience
MAJOR DUTIES AND RESPONSIBILITIES:
A. The duties of the ECLS Specialist include, but are not limited to:
1. Operates the extracorporeal circuit, pump, and related equipment.
2. Manages the ongoing process of healthcare delivery to patients and families per institutional policies.
3. Participates in patient rounds and possibly making suggestions to the Physician and ECLS team after assessing patient responses to ECLS therapy.
4. Reviews laboratory and blood gas results and treats within defined protocols prescribed by physician in charge.
5. Circuit adjustments including pump flow, gas exchange, hemofiltration, anticoagulation therapy, or other to maintain patient within limitations set by ECLS physician.
6. Troubleshoots the ECLS circuit and make replacements of circuit components as indicated and usually in the presence of the institutional Perfusionists and Physicians.
7. May assist in data collection and research activities associated with the institution or EPIC.
8. Attends ongoing classes of specific institution and/or EPIC as related to ECLS services.
B. Specific and ancillary responsibilities of the ECLS Specialist:
1. Accurately assess pathophysiological changes within the patient during bypass.
2. Manages ECMO flow in relationship to patient management parameters
3. Performs all technical skills with efficiency, accuracy, safety, and in accordance with institutional and EPIC policy and procedures.
4. Operates all equipment according to policy and procedure: differentiate patient vs. patient problems and intervene appropriately.
5. Implements standing physician orders within established guidelines
6. Anticipates, intervenes, and manages crisis/emergency situations according to policy and
procedure; maintains professional composure.
7. Demonstrates effective assessment of the ECLS circuit.
8. Performs, manages, and troubleshoots anticoagulation per institutional protocol.
9. Demonstrates proper blood sampling techniques from the ECLS circuit.
10. Documents appropriately on all ECMO records including OnCloud EMR.
11. Demonstrates administration of all blood products into the ECLS circuit
12. Manages laboratory results and perform appropriate interventions as related by ECLS therapy.
13. Assesses clinical status of the patient, including vital signs and discuss possible intervention.
14. Provides feedback for improved patient outcomes to other care providers
15. Assimilates information and then provide documentation of the interventions that provide the chosen integrated plan of care.
16. Anticipates and communicates patient needs that will require intervention by other members of the care team.
17. Anticipates learning needs for patients/families/ and staff.
18. Assists others in defining learning outcomes and appropriate interventions.
19. Uses innovation in individualizing patient/family teaching to the individual patient/family needs.
20. Participates during patient management discussions and suggest clinical management option during discussions.
21. Maintains qualification licensure as per those licensure requirements.
22. Maintains communication within institutional and EPIC standards and policies for delivery of ECLS care.
23. Maintains competencies in current topics of ECLS thru institutional journals, Internet, and networking with care providers of similar nature.
24. Punctuality, professional respect to all other team members, and professional behavior must be maintained at all times.
C. Personal demands on the ECLS Specialist include:
1. Participate in “on-call” scheduling, which is provided 24 hours a day, 7 days a week, 365 days a year.
2. Must wear a pager or cell phone during “on-call” times and be available to respond within the designated call response time of the hospital.
3. Must be in good physical condition.
4. Must be able to endure long hours, both mentally and physically
5. Physical requirements include standing for long periods of time, lifting, stooping, sitting, stretching, and other bodily demands for extended intervals.
6. Exposure to noxious gases and bodily fluids with risk of infections and diseases.
7. Remain current on present perfusion technology procedures, techniques, and literature.
8. Establish and maintain a professional demeanor.
9. Re-enforce the integrity of Epic CV Services.
10. When directed, serve in supportive capacity for all clinical accounts relative to vacation relief, sick leave, and temporary staffing.
QUALIFICATIONS:
A. Registered Nurse or Registered Respiratory Therapist licensed in the state of employment.
B. Minimum of two (2) years intensive care or related experience.
C. Satisfactory completion of an ECLS Training Course.
D. Satisfactory completion of the Perfusion.com clinical assessment examination.
E. A minimum of 60 hours of Clinical Pump time.
F. Full understanding of circuit components utilized for the service of a particular ECLS center.
G. Ability to remain calm under pressure and a mechanical inclination is preferred.
Must relocate to Washington, DC, or the surrounding area
IMMEDIATE SUPERVISOR:
A. Director of ECLS Services
B. Vice President
C. Hospital Director of ECLS Services / Intensivist
CREDENTIALING:
If required, the ECLS Specialist will submit all necessary documentation to Epic and the hospital credentialing committee, for credentialing as a non-physician medical staff member as required.
Serious inquires only please.
Epic Cardiovascular Staffing Benefits:
Competitive salaries
Relocation reimbursement
Paid vacation
401K plan with company match
Incentives and bonuses for travel and additional opportunities
Health insurance
Dental insurance
Vision insurance
Life insurance w/ voluntary life option
Short-term and long-term disability insurance
Professional liability insurance
Business Travel Accident Insurance
Estimated Compensation Range
$90,000-$125,000+ per year based on skills, experience and possible bonus opportunities
Contact:
Ben Greenfield, MPS, CCP, LP
Director of Recruiting
Epic Cardiovascular Staffing (formerly Perfusion.com)
2250 McGregor Blvd., Suite 3300
Fort Myers, FL 33901
(402)432-1437
employment@epiccardiovascularstaffing.com
By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.
We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.
$120k-135k yearly 11d ago
Shipping and Receiving Specialist
LHH 4.3
Specialist job in Frederick, MD
LHH is currently partnering with an organization looking for a dependable and detail-focused Shipping & Receiving Specialist to support operations at our Frederick, MD facility. This is a fully onsite, contract-to-hire opportunity and is essential to maintaining the efficient movement of materials and products throughout the facility. Hourly pay will range between $19-$22 per hour based on experience. SAP experience is required for this position.
Key Responsibilities
Accept, inspect, and confirm incoming deliveries by matching them with purchase orders and packing documentation
Record, label, and track all inbound and outbound shipments with accuracy
Package and prepare products for shipment in accordance with established shipping guidelines
Maintain accurate inventory records and conduct routine cycle counts
Safely operate forklifts, pallet jacks, and other warehouse equipment
Coordinate with internal teams to ensure timely receipt and distribution of materials
Keep the shipping and receiving areas clean, organized, and orderly
Adhere to all safety standards, policies, and company procedures
Qualifications
High school diploma or GED required
1-2 years of experience in shipping/receiving or warehouse environments
Familiarity with SAP or other ERP systems strongly preferred
Strong organizational skills with keen attention to detail
Effective communication skills and the ability to work well within a team
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
$19-22 hourly 4d ago
Sales Operations Specialist
Frank Darling-We'Re Hiring
Specialist job in Washington, DC
Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We've been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.
We have an immediate, on-site opening for Sales Support in our Washington, DC Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.
Key Duties and Responsibilities:
Customer Facing:
Facilitate pick-ups and drop-offs
Field walk-ins if no sales designer is available
Opening and answering door
Greeting customers
Offering beverage and seating customers
Contacting late-appointments
Rescheduling appointments
Fielding phone calls
Showroom Organization
Manage packaging supplies, office supplies, and snacks
Manage showroom music
Manage the local inbox on chat platform
Keep showroom clean and organized
Creating repair/resize/remake job envelopes
Creating envelopes for selected stones after appointments
Operations
Open and set up studio each morning
Handle all inbound and outbound diamond shipments
Manage long term memo inventory
Manage sample jewelry inventory
Printing and bag assembly
Main liaison for Gemology Team team for shipments
Pick up and drop off packages from Fedex as needed
Liaison with Client Care Team regarding last minute pick ups / last minute ships
Partnering with Manager to handle any extraneous tasks
Communicate with building manager to resolve issues
Requirements and Experience:
Strong knowledge of fine jewelry styles and trends
A keen eye for detail and a high level of empathy and professionalism
Ability to work proactively and think creatively to solve problems as they arise
Solid organizational skills
Ability to multitask and juggle many client requests at once
1 or more years of jewelry experience preferred
Extremely detail oriented
Ability to read diamond laser inscriptions using jeweler's loupe
Excellent communication skills
Technologically adept
Able to lift up to 15 pounds ~ when required
Job Details:
Full time on site role located in Washington, DC
Office hours are 9AM to 5PM
Available schedules: Monday - Friday
Benefits
Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
401k. Optional 401k program.
Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
Pre-Tax Commuter Benefits.
Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
$49k-81k yearly est. 5d ago
Client Specialist Key
Knitwell Group
Specialist job in Tysons Corner, VA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00038 Tysons Corner VA-McLean,VA 22102Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$39k-69k yearly est. Auto-Apply 60d+ ago
STEM Outreach Associate Specialist
Society for Science 3.8
Specialist job in Washington, DC
The STEM Outreach Associate Specialist will assist the day-to-day operations and continued growth of the STEM Outreach Programs as a supporting member of the Science Education Programs department of the Society for Science (Society).
This is a non-exempt position.
Responsibilities
Provides customer service across programs by responding to email inquiries and communicating with program participants
Provides administrative support which includes assisting in administrative work, payments, and accounting processes
Provides data support such as maintenance of existing datasets within a Dynamics database and processing new datasets from online applications and forms
Supports the organization, planning, and execution of the STEM Outreach Programs
Supports the community of educators through digital engagement
Completes other departmental projects and duties assigned
Supports other departmental programs during the competition weeks and conferences, which requires at least three weeks of time away from home, including at least one week of travel
Qualifications
Strong communications skills (written and verbal)
Data organization and management skills
Demonstrated ability to work with others as a team and to be a self-starter
Excellent organizational and time management skills needed to track and accomplish multiple, unrelated tasks
Background or interest in STEM, education, or another related field
Affinity for the mission and outreach goals of the Society for Science
Required Education and Experience
Bachelor's degree
Computer and data proficiency including Microsoft Office (Outlook, Word, Excel, PowerPoint)
Desirable
A degree in a STEM-related field or in education
Relational database knowledge and management (Dynamics, SQL, or other platforms)
Interest or experience with supporting STEM educators and/or students
Experience using application or data collection platforms such as RhythmQ, Form Assembly, Survey Monkey Apply, etc.
Position Type and Expected Hours
This is a full-time (37.5 hr/wk), non-exempt position. Days and hours of work are Monday through Friday during normal office hours of the Society. The normal business hours of the Society are 8:30 a.m. - 5:00 p.m. EST, with core hours of 10:00 a.m. - 3:00 p.m. EST.
Salary
The salary range is $50,000-$55,000.
Work Environment
While performing the duties of this job, the employee usually works in an office setting. Our office is located near the Dupont Circle and Farragut North Metro stations. Society for Science is operating on a hybrid work schedule. This is position is based in the DC metropolitan area.
Physical Demands
This role's work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse, and telephone. It also involves regularly operating a computer and other office equipment, occasionally moving about the work site to access file cabinets office equipment and communicating or exchanging information with co-workers and other individuals in person or electronically.
Additional Eligibility Qualifications
Society for Science has mandated the COVID-19 vaccine for employees, as applicable. Exceptions to the vaccine requirement may be provided to individuals for religious beliefs or medical reasons.
How to Apply
Submit a professional resume and cover letter to be considered for this position.
Please apply through Applicant Pro:
EEO Statement
The Society is an Equal Employment Opportunity Employer.
Society for Science is committed to equal employment opportunity. In order to provide equal employment and advancement opportunities to all individuals, the Society does not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to: veteran status, race, color, religion, gender, marital status, sexual orientation, gender identity or expression, ancestry, national origin, disability, personal appearance, family responsibilities, matriculation, political affiliation, age and/or any other categories protected by the laws of the United States or the District of Columbia.
Other Duties
Please note this job description is not designed to cover every duty, responsibility and activity that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Society for Science
Founded in 1921, the Society for Science (Society), is a champion for science, dedicated to expanding scientific literacy, effective STEM education, and scientific research. Through its world-class competitions, including the Regeneron Science Talent Search, the Regeneron International Science and Engineering Fair, the Thermo Fisher Scientific Junior Innovators Challenge, and its award-winning magazines,
Science News
and
Science News
Explores,
the Society, a nonprofit 501(c)(3) membership organization, is focused on promoting the understanding and appreciation of science and the vital role it plays in human advancement: to inform, education, and inspire.
Job Posted by ApplicantPro
$50k-55k yearly 21d ago
Client Success Renewals Specialist
Norstella
Specialist job in Washington, DC
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 23d ago
Client Onboarding Specialist
WTW
Specialist job in Arlington, VA
The Client Onboarding Specialist will be responsible for delivering an exceptional client experience at the outset of a new prospect or client relationship through a dedicated client onboarding team. This role will ensure that the client has an efficient and streamlined onboarding process while building a relationship with WTW that utilizes the right processes, tools, and technology. Responsibilities will include managing client data and working closely with other WTW teams to ensure the client's preferences are properly documented and set up in WTW systems to complete the onboarding process. The Client Onboarding Specialist will liaise with the producer, sales operations, and the entire client advocacy team to streamline operations, improve efficiency, and contribute to the overall success of the company.
The Client Onboarding Specialist will handle the data collection process from the prospect phase up until handing off to the client team. This role will assist the advocacy team in gathering and organizing key information to be loaded into the appropriate systems for the prospecting and onboarding process. The Client Onboarding Specialist will organize meetings, meet with the client, and coordinate with other specialist teams (e.g., certificate center, accounting center) to gather specific certificate preferences or billing allocation needs, plus handle other responsibilities related to onboarding that may arise.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**The Role**
+ Team members will work across verticals as needed, align with IVD specialization as skillsets develop
+ Manage client data such as contact information, exposures, losses, and certificate holders/guidelines during the onboarding process, ensuring it is captured accurately in the correct format and systems.
+ Work with ACA & CS colleagues and other teams to ensure all data is set up correctly
+ Develop and update the Onboarding Pack throughout the process
+ In conjunction with CA/ACA, communicate with clients to gather and set up certificate guidelines and supplemental screens.
+ Train and assist clients with key technology platforms such as RIC and Proofs Direct.
+ Ensure compliance with WTW regulations, sanctions, and key data linkages like GCIDs and industry revenue coding during the On Boarding process, specifically
+ Participate in the RFP process as needed
+ Collaborate with GSD colleagues throughout the onboarding process
+ Provide regular updates to CA/ACA/CS on the status of their account setup and work to resolve any issues
+ Use feedback and best practices to improve the onboarding process
+ Manage the transition of work to the ongoing service team
+ Serve as a process expert and problem solver for complex processes, escalations, and issues related to insurance products and services, as it pertains to Client Onboarding
**Qualifications**
**The Requirements**
+ Must achieve and maintain insurance broker's P&C license and complete various continuing education activities as needed. If not licensed will allow 90 days for course completion and license acquisition.
+ Targeted at least 3+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role responsibilities Able to apply knowledge of coverage forms
+ Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
+ Business Acumen; knowledge of strategy, tactics, and solutions for the client
+ Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
+ Receptive to feedback; critical thinking and problem-solving skills, high adaptability
+ Supports in advocating for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
+ Strong project management skills: Support end-to-end oversight of large, complex, or ambiguous projects
+ Intermediate Microsoft Office skills and familiarity with other relevant online tools
+ Insurance industry designations preferred but not required (CISR, CPCU, ARM, CIC, CRIS, CRM)
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
**Compensation and Benefits**
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
**Compensation**
The base salary compensation range being offered for this role is $70,000-$90,000 USD per year.
This role is also eligible for an annual short-term incentive bonus.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (*********************************************************************************************************** (Washington State only)
+ Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets
About Us:
HomeCentris is a leading provider of home health care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of everyone. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families.
Benefits:
Competitive salary
Health insurance benefits
Paid time off
Retirement savings plan
Professional development opportunities
Position Overview:
We are seeking a dedicated and experienced Client Relationship Specialist who is bi-lingual in Spanish/English to join our team. The Client Relationship Specialist will play a key role in building and maintaining positive relationships with our clients and their families. The ideal candidate will have a passion for providing excellent customer service, strong communication skills, and the ability to collaborate effectively with internal teams. The CRM also acts as the client's primary point of contact at the agency and understands how to navigate the agency's resources to meet the client's needs. This position is also responsible for performing caregiver-facing activities including interviewing and scheduling caregivers for agency clients.
Responsibilities:
Client Intake and Assessment: Conduct initial assessments with clients and their families to determine their needs, preferences, and goals for home health care services.
Client Onboarding: Coordinate the onboarding process for new clients, including completing necessary paperwork, explaining service offerings, and addressing any questions or concerns.
Client Communication: Serve as the primary point of contact for clients and their families, providing regular updates on care plans, scheduling, and any changes to services.
Relationship Building: Develop and nurture strong relationships with clients and their families to ensure satisfaction with services and address any issues or concerns promptly.
Care Coordination: Collaborate with internal teams, including caregivers, nurses, and administrative staff, to ensure seamless coordination of care and timely resolution of client-related issues.
Quality Assurance: Monitor the quality of care provided to clients, conduct satisfaction surveys, and gather feedback to identify areas for improvement and implement corrective actions as needed.
Community Outreach: Represent the agency at community events, networking functions, and industry conferences to promote services and generate referrals.
Documentation: Maintain accurate and up-to-date records of client interactions, care plans, and service agreements in compliance with regulatory requirements.
Qualifications:
Two years of scheduling experience
Previous experience in client relations, customer service, or healthcare administration (Preferred).
Knowledge of home health care services and industry regulations preferred.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
Bi-lingual (SPANISH AND ENGLISH) - REQUIRED
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Shift:
Day shift
Ability to Commute:
Gaithersburg MD (Required)
Ability to Relocate:
Gaithersburg, MD: Relocate before starting work (Required)
$42k-75k yearly est. 9d ago
Business Liaison/ Business Engagement Specialist (SSA Ticket to Work Program)
Cybermedia Technologies
Specialist job in McLean, VA
Job Description
CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day.
The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.
We are seeking to hire a Business Liaison/ Business Engagement Specialist (SSA Ticket to Work Program) to our team!
Join Us in Empowering Lives Through SSA's Employment Support Initiatives
Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.
The Business Liaison will play a key role in supporting the EN Service Manager in all aspects of recruiting for the EN program, including the planning and execution of recruiting efforts, events, and initiatives. This position requires a skilled recruiting professional with a strong background in workforce acquisition, event coordination, and candidate management. The EN Recruiter will serve as a critical interface between candidates, hiring managers, and the EN Service Manager, ensuring that recruiting activities are executed efficiently and align with organizational goals and compliance requirements.
Position Summary
The Business Liaison is a key member of the Employer Network (EN) team supporting the Social Security Administration (SSA) Ticket to Work (TTW) Program. This pivotal role serves as the bridge between employers and qualified job seekers with disabilities (Ticket Holders), driving the recruitment, engagement, and stewardship of private and public sector employers. The Business Liaison champions inclusive hiring, provides technical support on program benefits and compliance, and oversees a full lifecycle of employer relationship management to advance competitive, integrated employment for SSA beneficiaries.
Key Responsibilities
• Employer Recruitment & Onboarding
• Proactively identify and recruit employers for the EN, onboarding them to the SSA TTW program and supporting initial implementation.
• Introduce new partners to EN policies, onboarding documentation, and ongoing support provisions.
• Outreach & Relationship Development
• Lead outreach campaigns and conduct high-level relationship building with businesses, HR leaders, diversity officers, workforce organizations, and industry groups.
• Represent the EN and SSA TTW at professional events, job fairs, industry forums, and community workforce initiatives.
Employer Education & Training
• Provide tailored education on the business case for hiring individuals with disabilities, clarify Ticket to Work program incentives, and instruct on available state/federal supports (e.g., WOTC, OJT).
• Train employer contacts on compliance requirements, EN documentation, and data privacy standards.
• Collaboration & Job Matching
• Work collaboratively with EN internal staff, vocational rehabilitation agencies, and referral sources to facilitate candidate referrals, interviews, and job offers.
• Leverage CRM and case management tools to streamline and document job matching procedures.
• Ongoing Employer Support & Account Management
• Serve as principal advisor and trusted point of contact for all EN employer partners-resolving inquiries, escalating complex concerns, and upholding SSA/EN compliance.
• Facilitate employer retention initiatives through continuous engagement, satisfaction surveys, and periodic check-ins.
• Data Management & Compliance
• Maintain a secure, up-to-date employer database; log all engagement actions and ensure records support programmatic audits and outcome analysis.
• Comply with all EN and SSA policies for data security, privacy (including PII/PHI considerations), and reporting.
• Resource Development & Event Planning
• Develop, customize, and present outreach materials, digital toolkits, webinars/training modules, and status reports that highlight engagement impact and share program knowledge.
• Organize employer roundtables, workshops, and panel discussions-facilitating best practice sharing across sectors.
• Continuous Quality Assurance & Program Improvement
• Regularly review national and state disability employment trends, federal guidance (e.g., ADA, WIOA), and employer feedback to refine strategies.
• Recommend enhancements to business engagement approaches, leveraging performance data to inform decisions.
Required Qualifications
• Bachelor's degree in Business, Human Resources, Vocational Rehabilitation, Workforce Development, or a related field (or an equivalent combination of education and work experience).
• At least two (2) years' direct experience in employer engagement, business development, workforce development, human resources, disability employment, or related field.
• Demonstrated knowledge of the SSA Ticket to Work program, Employer Networks (ENs), or state/federal vocational rehabilitation programs is highly preferred.
• Strong public speaking, presentation, communication, and documentation skills.
• Proven ability to network, influence, and build lasting partnerships with diverse business leaders and employer groups.
• Proficiency in CRM, case management, and/or outreach tracking software; experience with virtual platforms (e.g., Teams, Zoom) for remote engagement.
• Experience working independently and within cross-functional teams to achieve business outcomes and goals.
• Commitment to confidentiality, data security, and ethical practice.
Preferred Skills & Competencies
• Knowledge of federal and state disability hiring incentives (WOTC, OJT, etc.), and experience in counseling employers on financial advantages and legal compliance.
• Solid understanding of the Americans with Disabilities Act (ADA), reasonable accommodation processes, and workplace accessibility best practices.
• Experience collaborating with American Job Centers, Workforce Development Boards, and/or state vocational rehabilitation agencies.
• Familiarity with employment metrics-analyzing business engagement and placement data to identify trends and improvement opportunities.
• Multicultural awareness and the ability to build inclusive engagement strategies for employers of varying size, industry, and geographic reach.
• Experience in developing partnerships with federal contractors and aligning recruitment with Office of Federal Contract Compliance Programs (OFCCP) requirements.
Clearance requirements:
Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance
If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:
Paid vacation & Sick leave
Health insurance coverage
Career training
Performance bonus programs
401K contribution & Employer Match
11 Federal Holidays
$59k-101k yearly est. 2d ago
Client Specialist Senior
First Horizon Corp 3.9
Specialist job in Mount Airy, MD
Location: On site at location listed in job posting Summary Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing. Responsibilities *
Provide Commercial Lending Support to Commercial Relationship Managers * Review and Fund Loans * Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records. * Obtains credit information and ensures sufficient loan collateral. * Calculates loan items and charges such as interest and payments. * Assists lending officers in activities such as disbursement of funds and extension of new loans. * Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies. * Prepares loan documents, notices, and periodic loan reports. * Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues * Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency. * Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services * Authorize payment and fees of commercial client overdrafts * Approve and process commercial client's withdrawals on lines of credit * Communicate with clients, attorney's, insurance companies, title companies, and various other professionals * Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC * Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision * Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents * Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision * Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients * Process wire requests for clients. * Assist other AAs and other departments with administrative support when needed * Performs all other duties as assigned Requirements * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: * High school diploma or GED and 5+ years of experience or equivalent combination of education and experience About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
How much does a specialist earn in Franklin Farm, VA?
The average specialist in Franklin Farm, VA earns between $33,000 and $119,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Franklin Farm, VA
$63,000
What are the biggest employers of Specialists in Franklin Farm, VA?
The biggest employers of Specialists in Franklin Farm, VA are: