Statement services representative vs contact representative

The differences between statement services representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a statement services representative and a contact representative. Additionally, a statement services representative has an average salary of $34,852, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a statement services representative include customer service, and . The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Statement services representative vs contact representative overview

	Statement Services Representative	Contact Representative
Yearly salary	$34,852	$33,776
Hourly rate	$16.76	$16.24
Growth rate	-4%	-4%
Number of jobs	151,752	185,124
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Statement services representative vs contact representative salary

Statement services representatives and contact representatives have different pay scales, as shown below.

	Statement Services Representative	Contact Representative
Average salary	$34,852	$33,776
Salary range	Between $25,000 And $47,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between statement services representative and contact representative education

There are a few differences between a statement services representative and a contact representative in terms of educational background:

	Statement Services Representative	Contact Representative
Most common degree	High School Diploma, 33%	Bachelor's Degree, 50%
Most common major	Accounting	Business
Most common college	-	-

Statement services representative vs contact representative demographics

Here are the differences between statement services representatives' and contact representatives' demographics:

	Statement Services Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 25.0% Female, 75.0%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 13.5% Unknown, 5.0% Hispanic or Latino, 17.8% Asian, 4.7% White, 58.4% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between statement services representative and contact representative duties and responsibilities

Statement services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify medicaid waive eligibility for non-emergency transportation.
Copy documents according to instructions, binding and collating.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Statement services representative vs contact representative skills

Common statement services representative skills

Customer Service, 100%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Statement Services Representative
Statement Services Representative vs Contact Representative

Updated January 8, 2025

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