Team manager jobs in Los Gatos, CA - 1,248 jobs

A leading cybersecurity company in San Francisco is seeking a Customer Success Manager focused on MSSPs. You will drive adoption of the platform, manage relationships, and ensure value-driven engagements with partners. This role requires strong communication and analytical skills, with a focus on customer success and compliance. Enjoy a flexible working environment to foster personal and professional growth, with competitive compensation in a high-impact role. #J-18808-Ljbffr

A tech startup revolutionizing freight booking in San Francisco is seeking a Customer Success team member to manage critical relationships and define success processes. You will oversee the customer lifecycle from kickoff to implementation, program manage high-stakes pilots, and collaborate with engineering on integrations. Ideal candidates have B2B customer success experience and a builder mindset, eager to work hands-on with complex requirements. This role promises top-tier compensation and substantial growth potential. #J-18808-Ljbffr

A tech company in San Francisco is seeking a Senior Customer Data Analytics Manager. This role involves overseeing the development of customer data models, building dashboards, and providing insights to support sales growth. The ideal candidate has over 7 years of experience in data analytics, is proficient in SQL, and has expertise with visualization tools such as Tableau. This position offers a competitive salary along with benefits and equity, fostering a collaborative work environment. #J-18808-Ljbffr

A tech company specializing in document extraction is seeking a Customer Success Manager to build relationships with accounting firms and ensure their success with the AI-powered platform. The ideal candidate excels at problem-solving, communication, and has a customer-first mindset. This role offers a unique opportunity to shape customer success strategies and processes within an early-stage team. #J-18808-Ljbffr

A growing AI startup in San Francisco is seeking a Customer Success Manager to own customer onboarding and act as a trusted advisor. The role involves close collaboration with Engineering and Sales, monitoring account health, and shaping customer interactions. Ideal candidates are customer-obsessed and independent, thriving in fast-paced environments. Competitive compensation, equity, and rich benefits are offered, along with a vibrant in-office culture. #J-18808-Ljbffr

A data insights company is seeking a Customer Success Manager to strengthen relationships with transportation agencies in the Western U.S. Responsible for customer engagement, data utilization, and account growth, the role requires strong communication and problem-solving skills. This hybrid position involves user training, executive presentations, and collaboration with product teams. Ideal candidates have experience in customer success or consulting and a desire to impact public sector challenges. #J-18808-Ljbffr

Asana has a big mission and an even bigger opportunity: to help humanity thrive by enabling the world's teams to work together effortlessly. The Lifecycle Operations team is chartered to achieve revenue targets by optimizing the customer journey through operational programs and actionable insights. We're looking for an experienced Marketing Operations Manager to shape and optimize our lead funnel, ensuring seamless lead scoring, routing, and workflows while enabling marketing and sales teams with actionable insights. This role is based in our Warsaw office with an office‑centric hybrid schedule - in‑office days are Monday, Tuesday, and Thursday. We offer a Contract of Employment (UoP) for our employees in Poland. What you'll achieve: Partner with global marketing, revenue and technology teams on key funnel operations and provide critical performance insights that drive revenue growth. Project manage large‑scale funnel operations projects, establishing project scope, goals, milestones, success metrics and stakeholder management. Provide input to optimize lead scoring and attribution models to improve conversion rates. Ensure efficient and accurate routing of leads to the appropriate sales teams. Continuously monitor marketing and sales funnel systems to ensure smooth operations and resolve any issues. Maintain clear documentation of funnel processes, ensuring alignment across teams and enabling stakeholders with the knowledge they need to succeed. Lead a team of two in Warsaw, providing guidance, support, and opportunities for professional growth. Be an early employee in our growing Warsaw office, contributing to a culture that keeps Asana's workplace balanced, performant, inclusive, transparent, and aligned with our values. About you: 3 to 5 years of professional Marketing Operations experience in a B2B SaaS organization. Hands‑on experience building or optimizing a lead funnel, with experience of Salesforce, Marketo, Traction Complete and Tableau, or equivalent technologies. Proven track record of building relationships with cross‑functional teams. You work well in a collaborative, fast and cross‑functional environment. Demonstrable leadership qualities. Previous experience leading a team is preferred but not required. Continuously seeks to understand, improve, and innovate. Works independently on a variety of large projects/processes; coaches and reviews the work of others. Analytics‑driven with the ability to tell a story leveraging data and insights. Identifies problems and develops actionable solutions. Fluency in English and excellent communication skills, both written and verbal. Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making. What we offer: The opportunity to learn and grow within a world‑class Marketing Operations team. Generous, transparent and fair compensation system (base salary and Restricted Stock Unit for Asana Inc.). Contract of Employment. Health insurance with dental and travel coverage (Lux Med). Meals reimbursement on the days that you work from the office. Career growth budget. Home office setup budget. Gym/Fitness reimbursement. Fertility healthcare and family‑forming support with Carrot. Mental health support in Modern Health. Group life insurance. MacBooks with all necessary accessories. For this role, the estimated base salary range is between 21,080 - 23,950 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified. Our total compensation consists of base salary and equity (RSUs). About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office‑centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana. #J-18808-Ljbffr

A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr

A leading healthcare organization in San Francisco seeks a Database Manager for its Philanthropy department. The role involves managing donor databases to maximize fundraising efforts, maintaining data quality, and generating analytical reports. The ideal candidate should have at least 3 years of experience with CRM software and a Bachelor's degree or equivalent experience. Competitive compensation ranges from $82,000 to $94,000 annually, with additional benefits to support employees' well-being. #J-18808-Ljbffr

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America. SUMMARY Responsible for defining, planning, developing, executing, and monitoring the proposed scope of work for the administration and operation of the laboratory, “limited maintenance,” and operations of the advanced wastewater treatment systems. Responsible for defining and negotiating strategies and programs related to wastewater treatment operations in accordance with the operational contract, ensuring compliance with client expectations and/or goals as well as regulatory requirements. Creates, through leadership and results, a culture of safe and advanced operations that integrates all elements of operational excellence. Monitors advanced treatment processes and implements and executes continuous improvement initiatives for wastewater treatment operations. Influences clients to prioritize work plans and ensures total customer satisfaction in a cost-effective manner. At times, and when required, may operate, control, monitor, and maintain the wastewater treatment system, which includes: effluent pumping systems, aerobic and anaerobic treatment systems, biogas treatment system (Thiopaq), laboratory area, solids separation (“Decanters”), biogas burning flares, softener systems, receiving and/or movement of production materials, and general (limited) maintenance, as required by the process. REQUIREMENTS Education Bachelor's or master's degree in Environmental Engineering or Chemical Engineering. Experience Experience in the field of Environmental or Chemical Engineering, with emphasis on design, construction, operation, and/or maintenance of wastewater treatment systems; or equivalent management and supervisory experience in industrial or consulting roles within Quality, Environmental, and Occupational Safety Programs, with a record of excellence. Additional Requirements Wastewater Treatment Plant Operator License - Category IV (for treatment plant) (preferred) EIT and/or Engineer License from the Puerto Rico Department of State; CIAPR credentials (preferred) Experience in Project Management (PMI) of advanced treatment systems Knowledge in the operation and maintenance of systems through computerized controls (PLCs, HMIs, PCs, etc.) Bilingual (English/Spanish) Willing to work in shifts (7 days/24 hours), overtime, and during emergencies as required Must observe and promote compliance with company safety rules, reporting any violation or deviation to the immediate supervisor Work may be performed indoors and outdoors, occasionally at heights. Exposed to temperature changes, occasional heat, wet areas, high and low humidity, noise, and vibrations. Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. #J-18808-Ljbffr

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a senior strategy and operations leader to build, lead, and scale the Strategy & Operations function within OpenAI's User Operations organization. In this role, you will manage a high-impact team of strategy and operations practitioners while owning the service strategy, planning, and execution mechanisms that underpin our customer support operations. You will be accountable for how User Operations scales - designing and evolving our support model, forecasting and planning for growth, and ensuring we have the right capacity, capabilities, and operating rhythm to meet user needs as OpenAI's products and footprint expand rapidly. This role acts as the connective tissue between strategy, planning, and execution, and as a force multiplier for User Operations leadership. You'll be responsible for deeply understanding our existing support strategy and operating model, quickly gaining context on where we are and where we're going - and then running with it, pressure-testing it, and evolving it as needed. This is not a role focused on documenting or maintaining playbooks. AI has fundamentally changed the customer experience and the nature of support operations; this role requires a leader who can define future-state service models, anticipate second- and third-order impacts of scale, and continuously adapt our operating approach. You might thrive in this role if you: Lead and develop the Strategy & Operations team within User Operations, setting clear direction, priorities, and quality bars, while raising the operational and strategic maturity of the org. Own Service Strategy for User Operations, including support model design, tiering and entitlements, and the evolution of our end-to-end customer experience. Own forecasting and capacity planning for User Operations, partnering closely with Finance and Data teams to translate demand signals into headcount, vendor strategy, tooling investments, and operating plans. Serve as a strategic partner to User Operations leadership, helping define long-term direction while ensuring near-term priorities are executed against with rigor and accountability. Drive AI-native operations across User Operations, embedding LLMs and automation into service strategy, workforce models, tooling, and decision-making. Technology is not an adjunct here - it is foundational to how we design support. Partner closely with Product, Engineering, and Data leaders to identify and solve the most critical scaling challenges in support, including deflection strategy, self-service expansion, tooling evolution, and operational quality. Bring structure to ambiguity and momentum to execution, establishing program structure, decision frameworks, and operating rhythms that allow teams to move quickly without losing coherence. Lead deep, analytical dives into the core drivers of support performance, including volume, handle time, backlog, SLA risk, cost-to-serve, automation efficacy, and customer experience signals. Own change management for major operational shifts, ensuring new strategies, service models, and systems are adopted effectively across internal teams and external partners. Act as a senior escalation and alignment point across the org, connecting strategy, planning, and execution, and ensuring leadership has clarity into progress, risks, and tradeoffs. You might thrive in this role if you: Have 10+ years of work experience in customer support operations and/or a strategy & ops function, with deep, hands-on experience running and scaling support organizations, and prior people-management responsibility. Bring a strong, opinionated point of view on customer support operations, including service strategy, workforce planning, automation strategy, and operating cadence - and can quickly adapt that perspective to OpenAI's unique context. Have led forecasting, capacity planning, and annual planning in complex, high-growth environments, with comfort operating under significant uncertainty and imperfect data. Operate comfortably at all altitudes, from executive-level strategy conversations to detailed discussions on queue dynamics, SLAs, routing logic, and agent performance. Have a proven track record of owning large, ambiguous problem spaces end-to-end, translating them into clear priorities, executable plans, and measurable outcomes. Have a deep passion for AI, technology, and customer experience, and are energized by the opportunity to redefine how customer support operates at a global scale. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr

A professional recruitment firm in San Jose, California is seeking a Senior Purchasing Leader to drive strategy and lead the Purchasing team. The ideal candidate has over 7 years of experience, excels in stakeholder management, and possesses strong analytical skills. Responsibilities include defining purchasing vision, managing budgets, and building scalable processes. This role offers competitive compensation between $165,000 and $205,000, alongside opportunities for professional growth and development. #J-18808-Ljbffr

A national financial services firm in San Jose is seeking a Senior Wealth Advisor to lead a wealth management team. The successful candidate will create comprehensive wealth plans and manage high-net-worth clients. Responsibilities include cultivating client relationships, leading meetings, and mentoring team members. Candidates must have over 10 years of relevant experience and hold a Series 65, CFP or CFA designation. This full-time position offers a dynamic work environment, with a strong focus on professional growth and team development. #J-18808-Ljbffr

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job Duties Schedule and confirm appointments Hire, train and manage Call Center Representatives Answer inbound calls and make outbound calls as needed and as a training tool Customer Service Manage sales reps schedules Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. #J-18808-Ljbffr

Kettelsen International Recruiting | Tiempo completo Guest Services Manager San Francisco, United States | Posted on 10/30/2025 Salary Average gross salary from 77,000 to 107,000 USD per year State/Province California Country United States Job Description Duties & Responsibilities Take ownership of guest service for property as a whole in accordance with Starwood Luxury Collections standards. Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied to elevate guest service to Starwood's Luxury Collection standards. Track guest satisfaction surveys and maximize usage of the guest response tracking system to effectively motivate, coach and develop property associates. Consistently motivate and educate to improve upon guest satisfaction and feedback to meet and exceed Starwood's Luxury Collection standards. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of concierge, bell stand, valet and driver standard operating procedures and policies. Assist in the consistent improvement of and accuracy and quality of concierge services. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Champion education of associates regarding area and property history. Maintain all necessary equipment and a par stock of supplies. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Perform any other job-related duties as assigned. Experience, Knowledge, Skills and Abilities Proficient with PMS system. Computer literacy and financial management a must. Advanced knowledge of brand's reward program. Advanced knowledge of luxury hospitality standards and guest service. Able to handle cash and credit transactions. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must possess thorough knowledge of all concierge, bell stand, valet and driver operations and individual job requirements. Manage multiple tasks at all times and have excellent organizational skills. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts - taking on the responsibility of being a role model and mentor for this skill set. Intimate knowledge of local area attractions and transportation. Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statutes and their comparable state and local laws. Establish and maintain effective working relationships with associates and customers. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Able to make sound business decisions and take action quickly based on previous experience and good judgment. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Requirements Job and Immigration Requirements Mexican, North American, or Canadian citizenship. Possess Cedula Professional on hand (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field. Possess Titulo Universitario (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field. Have a valid Mexican, Canadian, or U.S. passport with at least 1.5-year validity. No previous immigration issues. Have a valid driver's license. Ability to move to the U.S. Fluency in English. Salary & Benefits Mental Health & Emotional Wellness. Paid Time Off (Vacations). Flexible Personal Time. 401k Retirement Plans. Tuition Reimbursement. On-property housing for up to 30 days to facilitate relocation and settling in. Reimbursement of one-way transportation to the U.S. (including airport transfers) up to 1,000 USD, once the TN Visa is approved and after completing 90 days of employment. Reimbursement of visa and embassy fees up to 500 USD, once the TN Visa is approved and after completing 90 days of employment. Hotel discounts for employees. An additional compensation increase will be applied to the employee's base salary upon completion of the first year of employment. #J-18808-Ljbffr

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram's voice-native foundational models - accessed through APIs or as self-managed software - due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset-AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you're not excited to experiment, adapt, think on your feet, and learn constantly, or if you're seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Deepgram is looking for an Event & Office Experience Manager to bring energy, organization, and creativity to our San Francisco office. This role blends major event production with day-to-day office management - you'll plan and execute everything from executive summits and customer meetings to community networking events that showcase our brand and culture. You'll be the face of our SF office: curating an environment where employees, guests, and customers feel welcomed and inspired. This is an ideal role for someone who thrives on juggling details, thinking three steps ahead, and creating memorable experiences that make people say, “We have to do that again.” Location: While we are a remote first company, this is a unique and impactful role that requires onsite work out of our San Francisco, CA office location. What You'll Do Plan, produce, and execute events including executive offsites, all-team company offsites, customer meetings, networking receptions, and internal gatherings. Own logistics end-to-end: venues, catering, AV, travel coordination, signage, and on-site support. Partner closely with leadership, Marketing, and Customer Success to ensure events reinforce company goals and brand presence. Manage vendor relationships and budgets; negotiate contracts and track spend. Oversee day-to-day office operations - supplies, facilities, visitors, and ensuring the space runs smoothly and reflects our culture. Be the point of contact for visiting executives, partners, and customers; ensure meetings run seamlessly. Support special projects, such as offsites or board meetings, that bring teams together in meaningful ways. Maintain and purchase company swag for events, new hires, and internal teams Who You Are 8+ years of experience in event planning, office management, or hospitality. Proven success running high-impact events end-to-end. Excellent project management, organization, and vendor negotiation skills. Warm, polished communicator who can host senior executives and customers with ease. Creative eye for design and experience-driven environments. Comfortable managing multiple projects and shifting priorities in a fast-paced environment. SF-based and able to be onsite full-time to lead events and manage the office. It Would Be Great If You Had Experience in tech, startups, or high-growth environments. Passion for connecting people and curating experiences that build community. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them. #J-18808-Ljbffr

A technology company is seeking a Lead Penetration Tester to evaluate security through offensive testing. You will conduct penetration tests, identify vulnerabilities, and provide clear documentation of findings. The ideal candidate should have a strong background in offensive security and experience with exploitation tools. Certifications such as OSCP or OSWE are welcome but not required. This role offers competitive pay between $40 and $80 an hour, based in San Francisco, California. #J-18808-Ljbffr

The Cyber Threat Intelligence Team Lead will play a pivotal role in building and leading a world-class Cyber Intelligence program for a major client of Control Risks. This role will be responsible for developing the strategy, building out capabilities, and leading a team of security professionals to proactively detect, triage, and respond to cyber threats. This position provides technical direction and administrative oversight on all cybersecurity matters, ensuring the protection of the client's systems, networks, and data. The Manager supports a strong first line ownership model by partnering with technology and business stakeholders to embed security into planning, development, and operational activities. Responsibilities Working closely with client stakeholder, build, manage, and scale a Cyber Threat Intelligence Team from the ground up. Lead on Developing Standard Operating Procedures for threat intelligence activities, taking into account specific client activities and stakeholders, such as tooling, reporting lines, and out of hours incidents. Lead on managing most severe and critical cyber security incidents including supporting incident responders with reporting, updates and investigations to aid incident response and crisis management in a timely, accurate and professional manner. Train, and mentor threat intelligence analysts, engineers, and threat hunters. Establish operational processes, escalation paths, and playbooks. Oversee the triage of cyber events, ensuring rapid identification, investigation, and remediation. Manage incident response activities, coordinating across IT, Legal, Risk, and other stakeholders. Develop metrics, KPIs, and reporting to measure SOC effectiveness. Lead proactive threat hunting operations to identify potential compromises and undetected malicious activity. Integrate threat intelligence into SOC workflows and leverage intelligence to inform response and prevention strategies. Evaluate and optimize the client's technology stack (SIEM, SOAR, EDR, threat intelligence platforms, etc.). Drive continuous improvement of detection rules, automation, and response capabilities. Recommend emerging tools and processes to enhance maturity. Conduct regular check-ins, provide coaching and feedback, manage performance reviews and improvement plans, and support career development with the members of your team. Serve as the main liaison between team members and ECS program management team, ensuring timely program and personnel updates and controlling quality on client deliverables. With the support of the Talent Acquisition team, participate in hiring processes ensuring team resourcing aligns with client expectations and program needs. Lead onboarding tasks (e.g., joiner tickets, scheduling, equipment, success plans), manage offboarding logistics and leaver tickets, and ensure operational continuity. Manage team schedules, approve PTO, ensure timesheet compliance, and maintain a consistent high-quality service to the client. Working closely with the ECS program management team, align on overall program strategy and priorities to create clear, actionable, team deliverables. Qualifications 10-12 years of experience in cybersecurity, cyber threat intelligence, or cyber security operations. Leadership in a threat intelligence environment a plus. Ability to distil highly technical information into more business centric, risk orientated language for presentation to senior leadership. Experience with: Splunk (or other event monitoring capability), Crowdstrike, RecordedFuture, MS sentinel, SentinelOne, OpenCTI, MISP, Proofpoint. Deep knowledge of incident response, digital forensics, malware analysis, and threat intelligence. Hands‑on experience with SOC technologies such as SIEM, SOAR, EDR, IDS/IPS, and log management tools. Strong understanding of MITRE ATT&CK framework, NIST Cybersecurity Framework, and industry best practices. Excellent leadership, communication, and stakeholder management skills. Relevant certifications preferred: CISSP, CISM, GIAC (GSOM and GCTI), or equivalent. Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer. Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process. The base salary range for this position is $160,000-185,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. Control Risks is committed to a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs. Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit ************** #J-18808-Ljbffr

A leading aerospace company in San Francisco is seeking a Security & Compliance Team Lead to lead a diverse cybersecurity team. This position involves hands-on technical leadership and managing compliance with US and EU standards. Candidates should have strong experience in managing cybersecurity teams and excellent communication skills. Join us to help maintain and elevate our cybersecurity posture while enjoying great benefits like 100% company-paid insurance and flexible time off. #J-18808-Ljbffr