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The differences between technical project lead managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical project lead manager, becoming a technical support manager takes usually requires 1-2 years. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $103,303 average annual salary of a technical project lead manager.
The top three skills for a technical project lead manager include project management, technical project and infrastructure. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Technical Project Lead Manager | Technical Support Manager | |
| Yearly salary | $103,303 | $106,760 |
| Hourly rate | $49.66 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 199,371 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Average age | 44 | 42 |
| Years of experience | 6 | 2 |
The technical project lead manager's job involves project planning and management by ensuring compliance with specifications, time frame, and budget. He/she is responsible for developing and implementing training guidelines for all technical personnel by managing, organizing, and motivating various teams within the company to complete specific projects on budget, on time, and within scope. Skills required for this position include excellent verbal and written communication related to technical and non-technical terms, knowledge of IT infrastructure and architecture, and the ability to act as both a project manager and a technical advisor.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Technical project lead managers and technical support managers have different pay scales, as shown below.
| Technical Project Lead Manager | Technical Support Manager | |
| Average salary | $103,303 | $106,760 |
| Salary range | Between $76,000 And $139,000 | Between $76,000 And $148,000 |
| Highest paying City | New York, NY | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | eBay | BitGo |
| Best paying industry | Technology | Technology |
There are a few differences between a technical project lead manager and a technical support manager in terms of educational background:
| Technical Project Lead Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical project lead managers' and technical support managers' demographics:
| Technical Project Lead Manager | Technical Support Manager | |
| Average age | 44 | 42 |
| Gender ratio | Male, 87.0% Female, 13.0% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |