Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical solutions engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical solutions engineer, becoming a technical support engineer takes usually requires 1-2 years. Additionally, a technical solutions engineer has an average salary of $96,571, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a technical solutions engineer include customer service, broadband and java. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Technical Solutions Engineer | Technical Support Engineer | |
| Yearly salary | $96,571 | $85,716 |
| Hourly rate | $46.43 | $41.21 |
| Growth rate | 6% | 10% |
| Number of jobs | 140,800 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 63% |
| Average age | 44 | 42 |
| Years of experience | 6 | 2 |
A technical solutions engineer is responsible for designing and maintaining the efficiency and stability of network systems and servers to support the business needs and operations, increasing the staff's productivity, and minimizing complicated and time-consuming procedures. Technical solutions engineers conduct quality assessments with the system applications and servers, identify inconsistencies, and develop configuration techniques to improve infrastructure. They also ensure the security of the databases to prevent unauthorized access and activities from unidentified sources outside the organization.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Technical solutions engineers and technical support engineers have different pay scales, as shown below.
| Technical Solutions Engineer | Technical Support Engineer | |
| Average salary | $96,571 | $85,716 |
| Salary range | Between $70,000 And $132,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | Apple | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a technical solutions engineer and a technical support engineer in terms of educational background:
| Technical Solutions Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical solutions engineers' and technical support engineers' demographics:
| Technical Solutions Engineer | Technical Support Engineer | |
| Average age | 44 | 42 |
| Gender ratio | Male, 81.6% Female, 18.4% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 1.5% Unknown, 6.1% Hispanic or Latino, 7.4% Asian, 10.1% White, 74.5% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |