IT Support Specialist
Technical support engineer job in Walpole, MA
Job Title: IT Support Specialist In order to make an application, simply read through the following job description and make sure to attach relevant documents. Pay Rate: $46-55/hour Onsite 5 days per week at Walpole, MA facility (Monday Friday, 8 hours/day).
Description:
High Level:
Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F)
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc.
Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.\
Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.
Specifics:
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
You work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Bachelor's degree or equivalent experience required
Minimum of 3-5 years of experience with IT Deskside xevrcyc Support and/or IT Systems Analyst role(s)
Technical:
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability including VLAN knowledge
Server configuration, iLO setup, vulnerability remediation
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD experience
Identity management including multifactor authentication setup
PC migration, application installation, and data copy
Service NOW incident and request management
#ESJ
Information Technology Support Specialist I
Technical support engineer job in Nashua, NH
Position Type: Full Time (40+)
Pay Type: Salary
Seasonal Work: No
Northeast Paving Benefits:
Company Paid Basic Life Insurance
Company Paid Long Term Disability Policy
Company Paid Vacation & Holiday Pay
Company Paid Parental Leave
Company Paid Maternity Leave
Company Paid Employee/Family Assistance Program (EAP)
Voluntary Medical & Vision Insurance
Voluntary Dental Insurance
Voluntary Short Term Disability
Voluntary Supplemental Term Life
Voluntary Accident, Legal, Hospital, Critical Illness Policies
401(k) Plan w/Employer Match
Annual Company Stock Purchase Opportunities
Discount Partnerships: Verizon, Ford, Perkspot
Health and Wellness Benefits, including Monthly Gym/Fitness Incentives
General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.
Key Duties
Create, review and triage support Tier (1-2) tickets on a timely basis
Project work related to the implementation of new technology tools.
Provide end-user desktop support via remote support tools or in person visits
Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
Install and configure new computers, monitors, and printers.
Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
Create clear, concise process and system diagrams and other supporting documentation
Coordinate with vendors to execute software and firmware upgrades
Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
Assist with other projects and tasks as required
Identify issues requiring escalated support and route to the appropriate team or leadership.
Identify recurring or unique issues, develop solutions, and verify successful implementation.
Document and/or update documentation for identified issues, solutions, and procedures.
Train and/or mentor junior team members. Share knowledge and best practices.
Actively participate in team meetings and feedback sessions.
Qualification Requirements
General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
3 + years of technical experience working with hardware/software
Bachelor's degree or equivalent Experience
Experience working in windows and virtualized environments
Ability to utilize an ITSM system for change and incident management
Microsoft training and related certifications are a plus
Strong interpersonal, organizational and customer service skills
Ability to work flexible/extended hours when requested or participate in an on-call schedule
Able to work both independently and effectively with remote team members as necessary
Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:
Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
Lifting and transporting of moderately heavy objects (40 lbs).
Drive to locations to assist users or deploy systems as needed
Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.
Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
Noise level in the office work environment is normal.
Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.
Assess work environment for possible hazards and makes sure training is adequate to the task.
Has proper personal protective equipment and tools, uses them appropriately for the given task.
Speaks up if seeing an unsafe act
Identifies and turns in near miss reports
Asks for help, when needed, to perform tasks safely.
Considers if there is a safer way to perform work and communicates.
Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.
We support a Drug-Free Workplace.
EOE AA M/F/Vet/Disability are encouraged to apply.
Network Support Technician
Technical support engineer job in Westborough, MA
Title: Network Support Technician
Fully Onsite Job
Required experience in Windows Refresh, imaging, migration, and deployment.
Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.
Installing and configuring County standard Hardware and Software
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines
Desktop Support Technician
Technical support engineer job in Boston, MA
Desktop Support / Network Technician I
Onsite: 55 Fruit Street, Boston, MA
Contract: 3-6 months, with possible extension
Schedule: M-F. 8:00am-4:30pm
Pay rate $24.00 p/hr - W2
*W2 Contract Only*
Covid surge project. The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have some prior experience in desktop support.
MUST HAVES:
-- Strong commitment to providing superior customer service
-- One year of experience in desktop support role
-- Hands-on experience with the installation, repair and troubleshooting of personal computers
--------------------------------------------------------------------------------------------
The Network Technician I provides technical support services for desktop computers, laptop computers, printers,
tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software
installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked
and documented in service management software.
The specifics associated with this role are described in the attached Position Summary.
Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and
key objectives for this position. These items should be evaluated throughout the year and included in the written annual
evaluation.
• Provide break/fix technical support services for networked and stand-alone computing equipment
• Use knowledgebase articles, where appropriate, to resolve issues
• Document work performed within the service management software; document device and user data as
required
• Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate
• Provide setup and configuration of computers and other network devices in compliance with Mass General
Brigham standards; participate in large hardware deployments, moves and operating system rollouts
• Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system
software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty
hardware and cable management
• Provide next level technical support for Service Desk staff
• Provide turnover report for next shift
AI/Computer Vision Engineer
Technical support engineer job in Cambridge, MA
AI/Computer Vision Engineer - Cambridge, Boston (Hybrid)
Join an elite innovation team driving next-generation medical robotics and AI solutions. This cutting-edge group focuses on early-stage breakthrough projects, transforming novel ideas into scalable, impactful technologies.
Your Role:
Develop advanced algorithms and software in a regulated medical environment.
Design ML-based solutions for digital insights from medical imaging and robotic data.
Define requirements, create test protocols, and support validation of new features.
Collaborate with multidisciplinary teams across research, clinical science, regulatory, and business functions.
Stay ahead of MedTech and AI advancements while contributing to intellectual property development.
Work in state-of-the-art R&D labs in Cambridge, Massachusetts.
You're the Right Fit If You:
Have a strong background in machine learning, computer vision, and medical image analysis.
Hold a Master's (3+ years of experience) or PhD in Computer Science, Biomedical Engineering, Robotics, or a related field.
Are experienced with medical imaging technologies, image-guided therapy, and regulated medical device development.
Possess exceptional programming skills (Python required, C++ preferred).
Are self-motivated, adaptable, and excel in communication and problem-solving.
This is a unique opportunity to shape the future of medical robotics and AI in a confidential, high-impact environment.
Parallel Computing Engineer
Technical support engineer job in Boston, MA
Mercor is hiring a Parallel Computing Engineer on behalf of a leading AI lab. In this role, you'll **accelerate numeric and simulation kernels** through GPU/CPU parallelism, memory-hierarchy tuning, and distributed execution across clusters. You'll design scalable pipelines that maximize efficiency and throughput for large-scale computational workloads. This role is ideal for engineers who thrive at the intersection of HPC, GPU optimization, and distributed systems.
* * * ### **You're a great fit if you:** - Have a background in **computer science, high-performance computing, or applied mathematics**. - Are experienced with **GPU/CPU parallel programming** using CUDA and OpenMP. - Understand **distributed execution frameworks** and tools like MPI, NCCL, and Slurm. - Are proficient in **Python** with libraries like **NumPy and SciPy** for scientific computing. - Have experience profiling and optimizing workloads with tools like **nvprof and nsys**. - Care about **memory hierarchy, communication overhead, and scalability** in parallel systems. - Are curious about how HPC techniques accelerate **AI training, simulations, and scientific workloads**. * * * ### **Primary Goal of This Role** To design, optimize, and deploy parallel computing pipelines that accelerate numeric, simulations, and large-scale computations across GPUs, CPUs, and distributed clusters. * * * ### **What You'll Do** - Speed up numeric and simulation kernels through **GPU/CPU parallelism**. - Optimize workloads via **memory-hierarchy tuning** and communication reduction. - Scale computations with **MPI, NCCL, and Slurm** for distributed clusters. - Profile and benchmark performance using **nvprof and nsys**. - Build reproducible pipelines in **Python, NumPy, and SciPy** for HPC workflows. - Collaborate with researchers and engineers to integrate HPC into production AI systems. * * * ### **Why This Role Is Exciting** - You'll accelerate **mission-critical AI and scientific workloads**. - You'll work across the stack: **hardware-level optimization, distributed execution, and HPC software engineering**. - You'll directly impact the performance of **large-scale AI models and simulations**. - You'll be part of shaping how **parallel computing powers the next generation of AI systems**. * * * ### **Pay & Work Structure** - You'll be classified as an hourly contractor to Mercor. - Paid weekly via Stripe Connect, based on hours logged. - Part-time (20-30 hrs/week) with flexible hours-work from anywhere, on your schedule. - Weekly Bonus of **$500-$1000 USD** per 5 tasks. - Remote and flexible working style.
Technical Associate, Clinical Manufacturing, 3rd Shift
Technical support engineer job in Andover, MA
Rangam is seeking candidates for a Direct Hire role as a Technical Associate, Clinical Manufacturing, 3rd Shift with our client, one of the world's largest pharmaceutical companies.
Seeking candidates in Andover, MA or willing to relocate.
Use Your Power for Purpose
Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who understand the critical impact of their role in client's mission. Patients need colleagues like you who take pride in their work and continuously strive to improve outcomes. Your efforts ensure that patients and physicians have timely access to the medicines they need.
What You Will Achieve
In this role, you will:
Take responsibility for individual contributions to achieve team deliverables, working effectively as a team member and coordinating with others.
Manage personal time and professional development, being accountable for results.
Follow standard procedures to complete tasks of varying scope, sequence, and complexity within the agreed timeframe.
Identify and solve moderately routine problems.
Complete assignments with moderate supervision using established procedures, referring deviations from standard procedures to the supervisor.
Ensure work is reviewed for accuracy, quality, and adherence to standards.
Engage in cross-functional communication with the tech transfer team, quality, and engineering as needed, and support continuous improvement initiatives using root cause analysis tools.
Implement Current Good Manufacturing Practices (part of GxP) and safe handling techniques for solid dosage processing within the continuous manufacture/PCMM work stream.
Perform Operator care tasks associated with the maintenance and operation of complex pharmaceutical manufacturing equipment.
Generate, assist, and execute documentation related to solid dosage manufacture, including working batch record documentation and in-process run sheets.
Here Is What You Need (Minimum Requirements)
High School Diploma or GED with 2+ years of relevant experience
Demonstrated experience in a biotechnology manufacturing or laboratory environment
Operational knowledge of computerized systems
Familiarity with Production Control Systems, Enterprise Resource Planning Systems, and other business systems
Demonstrated capability to work as a team member in a matrix development team
Excellent oral and written communication skills
Proficiency in Microsoft Office Suite
Bonus Points If You Have (Preferred Requirements)
Solid understanding of fermentation and downstream processing techniques
Experience with cGMP production of phase I/II clinical drug substances
Experience in commissioning and qualifying process equipment
Ability to execute microbial upstream and downstream processes
Strong problem-solving skills
Strong organizational skills and attention to detail
PHYSICAL/MENTAL REQUIREMENTS
Ability to effectively gown into and operate in a clean room environment for extended periods of time. Gowning may include coveralls, head cover, face mask, boot covers and gloves.
Ability to lift 25+ lbs.
Ability to stand and walk for extended periods of time.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Be able to work during non-standard hours including weekends when required.
This is a third shift position working overnights Monday thru Friday. 9pm to 5:30am. Work week starts Sunday night at 9pm. Work week ends Friday morning at 5:30am.
Work Location Assignment: On Premise
The salary for this position ranges from $23.74 to $39.57 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with client's Matching Contributions and an additional client's Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at client's Candidate Site - U.S. Benefits | (uscandidates.my**benefits.com). Compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Massachusetts - Andover location.
Relocation assistance may be available based on business needs and/or eligibility.
To find out more about Rangam, and this role, click the apply button.
Satnam Singh
SA Technical Recruiter | Rangam Consultants, Inc
M: **************
E: ***************** | W: **************
MBSE Systems Engineer - NH - (Top Secret)
Technical support engineer job in Hudson, NH
We are looking for a candidate with expertise in MBSE with a Software Engineering focus, who can:
Understand existing software and documentation and appropriately model the components in an MBSE model.
Apply a limited understanding of hardware and systems while tying business requirements to functional demonstrations and logical sequence flows.
Experience developing and integrating model-based system architectures using MagicDraw/Cameo
Implementing algorithms in C++ and MATLAB
Managing configuration via Git
Containerizing software with Docker
Deploying on Linux-based embedded systems.
Required Skills & Tools:
Digital Signal Processing
C++
MATLAB
GIT
Docker
Linux
**Due to the nature of the work, a United States Government Clearance is required to be eligible for the position - TOP SECRET CLEARANCE**
Help Desk Support Specialist
Technical support engineer job in Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
Auto-ApplyIT Support Specialist
Technical support engineer job in Waltham, MA
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
Overview:
We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment.
What's in It for You:
Competitive salary within a stable, full-time role.
Supportive, people-first company culture with the feel of a small, collaborative local team.
Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools.
Opportunities for deeper technical growth, cross-training, and advancement within IT.
No travel required-work is performed onsite during regular business hours for predictable work/life balance.
What You'll Do:
Act as a escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work.
Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution.
Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up.
Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting.
Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment.
Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes.
Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues.
Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management.
Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions).
Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards.
Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides.
Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience.
Min USD $68,000.00/Yr. Max USD $78,000.00/Yr. Qualifications Requirements:
3+ years of IT Help Desk or Desktop Support experience in a similar environment.
Proficiency with Microsoft 365 and Active Directory administration.
Experience working with ticketing systems (AWS/Azure experience preferred).
Strong software and hardware troubleshooting skills.
Excellent communication skills-you can explain tech clearly to non-technical users.
A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.
A commitment to reliability, responsiveness, and teamwork.
Auto-ApplyIT Technical Support Analyst
Technical support engineer job in Bedford, MA
For description, visit PDF: ************ fwwebb. com/careers/pdfs/Bedford_IT_Tech_Support_NEW.
pdf
Technical Support Manager
Technical support engineer job in Boston, MA
Job description
The Technical Support Manager is responsible for leading the Level 2 technical support team, ensuring efficient incident resolution, optimal service delivery, and exceptional customer experience. This role manages team performance, and drives continuous improvement in alignment with service management best practices. The Technical Support Manager supervises, coaches, and mentors Level 2 engineers while maintaining high standards of customer satisfaction.
Essential Duties and Responsibilities
Service Delivery Management: Manage day-to-day operations of the Level 2 engineering team to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. Oversee incident documentation, categorization, prioritization, and troubleshooting activities. Ensure proper escalation procedures are followed for incidents requiring Level 3 support. Monitor ticket queues and workload distribution to optimize response times and resolution rates. Maintain high standards of customer satisfaction through quality service delivery.
Team Leadership & Development: Supervise, coach, and mentor Level 2 engineers. Conduct regular performance evaluations, providing constructive feedback and development plans. Lead recruitment efforts and onboarding of new team members. Foster a culture of accountability, continuous learning, and service excellence. Provide ongoing training to ensure team proficiency in troubleshooting methodologies and technical skills. Manage staff scheduling to ensure adequate coverage, including after-hours and on-call support.
Process & Quality Management: Implement and maintain standardized processes for incident management, service request fulfillment, and knowledge management. Develop and enforce standard operating procedures. Monitor quality of customer interactions through ticket reviews. Identify opportunities for process improvements and automation to enhance efficiency. Ensure accurate documentation of incidents, resolutions, and known errors in the knowledge base.
Operational Excellence: Analyze support metrics and dashboards to identify performance gaps and improvement opportunities. Drive root cause analysis for recurring incidents and implement preventive measures. Collaborate with other Services and Delivery teams to improve overall service supportability. Ensure compliance with organizational policies, security standards, and regulatory requirements.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned, and management retains the right to add or change duties at any time.
Success Profile
The ideal candidate is a hands-on leader who thrives in operational environments and isn't afraid to dig into the details. You bring structure, accountability, and a relentless focus on continuous improvement. You excel at translating strategic goals into daily execution, using data to drive decisions, and addressing performance issues head-on. You believe in empowering your team through clear expectations, consistent feedback, and a culture where excellence is the standard.
Physical Demands
This position often requires sitting for long periods of time, standing, walking, using hands and arms, handling office equipment, speaking, listening, and high-level cognitive thinking. Must be able to use a computer and other office machinery including copiers, scanners and computer software.
Working Environment
This is a remote position with occasional travel required (10-20%). The role may require extended hours and participation in after-hours on-call rotation to support 24x7 helpdesk operations.
Accommodations
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Salary Range:
$110K - $120K USD Annually
NOTE: This position is not eligible for visa sponsorship.
Job requirements
Minimum Qualifications, Education and Experience
· Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent professional experience (minimum 3-5 years in IT support)
· 3+ years of progressive experience in technical support or helpdesk operations
· 2+ years of experience supervising or managing technical support teams in a help desk or service desk environment
· Experience working in high-volume, metrics-driven support environments
· Strong understanding of service management best practices, particularly incident management, service request management, and knowledge management
· Proficiency with helpdesk/ticketing systems and IT service management (ITSM) platforms
· Familiarity with remote support tools and technologies
· Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
· Experience working across different time zones and cultural contexts
· Demonstrated ability to build and sustain high-performance teams
· Strong coaching and mentoring skills with a track record of developing talent
· Ability to hold team members accountable while maintaining morale and engagement
· Proven crisis management and escalation handling capabilities
· Excellent verbal and written communication skills
· Strong analytical and problem-solving abilities with data-driven decision making
· Ability to manage multiple priorities in a fast-paced environment
· Customer-focused mindset with commitment to service excellence
· Flexibility to work extended hours and participate in on-call rotation as needed
Preferred Qualifications
· Experience with Jira Service Management or similar ITSM platforms
· Knowledge of SaaS and cloud-based support models
· Background in workforce management and capacity planning across multiple geographic locations
· Familiarity with global support delivery models and cross-cultural team management.
Remote
Boston, Massachusetts, United States
$110,000 - $120,000 per year All done!
Your application has been successfully submitted!
Other jobs
IT Support Analyst
Technical support engineer job in Boston, MA
Must Have Technical/Functional Skills LIMS, ITIL, Labvantage, Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is must. * Strong understanding of laboratory processes, sample management, and analytical workflows.
* Experience with LIMS system configuration, master data updates, and user management.
* Familiarity with ITIL processes (incident, change, and problem management)
* Ability to troubleshoot application issues, system errors, and support ticket resolution.
* Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems.
* Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems).
* Strong skills in documenting system processes, configurations, and incident resolution procedures.
* Excellent communication and collaboration skills, working with both technical and non-technical teams.
Salary Range: $110,000 - $115,000 a Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
Technical Support Engineer/Vacuum Technology Trainer
Technical support engineer job in Nashua, NH
Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!
SUMMARY
The Technical Support Engineer will provide technical expertise and training for both basic and high vacuum solutions. This pre- and post-sales support is provided to field service engineers, service technicians, sales engineers, in-house sales and company customers who are diagnosing, troubleshooting, testing and repairing complex electro/mechanical equipment. This position provides 60% technical support and 40% training to both in-house employees and external customers. Position will be based out of Nashua, NH.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry. The work within the Service Center requires general mechanical and electrical aptitude. The person must also be able to follow repair instructions and testing techniques. Requirements also include the ability to work in a team-oriented environment, being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Supervisory Responsibilities
None
Duties
* Investigates warranty issues and completes all related warranty re-bills ("CL's") in accordance with factory requirements and in a timely manner. Tracks warranty trends to proactively identify application or misuse issues. Works directly with Product Management to determine warranty status of product repairs.
* Responds to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment or software.
* The Technical Support Engineer, along with the Product Applications Management, is responsible for acting as the liaison between the factory and all PV-US inquires on technical topics. Reports design, reliability, and maintenance problems or bugs to design engineering/ software engineering.
* Maintains a positive customer relationship and focus while responding to customer needs.
* Coordinates with Busch Group Leadership to provide new hire and employee training on vacuum equipment and technology. Delivers new hire onboarding technology training on a consistent schedule.
* Coordinates with external customers and sales to determine vacuum technology training and course requirements. Creates training quotes once needs are assessed.
* May develop unique solutions for standard applications using approved procedures.
* Diagnose failure modes of failed products and compose failure analysis reports.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.
POSITION REQUIREMENTS
Company Values
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile - in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.
Education and/or Experience
Requires a BS degree or equivalent experience. Not less than 6 years diagnosing and troubleshooting electronic systems and/or customer service on company systems. Must have in-depth product knowledge or be able to learn. Demonstrated training experience preferred.
Language Skills
Essential functions require the ability to read, write and speak English.
Mathematical Skills
Basic mathematical skills required including the ability to accurately use scales and measurement equipment.
Reasoning Ability
Will work on assignments that are routine in nature where limited judgment is required; normally will receive detailed instructions on all work.
Certificates, Licenses, Registrations
None required
TOOLS AND/OR EQUIPMENT
Must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment. Must be able to lift tools and equipment weighing up to sixty pounds.
Must be able to travel by air and drive to customer sites. Secondary duties with additional requirements may be added from time to time.
Travel required up to 30%.
WORK ENVIRONMENT
This position may work in various environments including office, factory, service center, customer sites or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Indoor and climate controlled industrial environment.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Christina Feeney at ************.
Nearest Major Market: Manchester
Nearest Secondary Market: Nashua
IT Support Specialist I - Help Desk
Technical support engineer job in Framingham, MA
HealthDrive is seeking an enthusiastic full-time IT Support Specialist to join our team. As part of the Help Desk team, this individual will be responsible for providing excellent first-line support to our remote and in-office users who utilize HealthDrive software systems and other 3rd party apps. This team member will also train users on HealthDrive's software systems. Support also includes triage of simple to moderately complex issues, SQL database maintenance, resolution and follow-up of tickets, as well as escalation to a senior IT team member as necessary.
We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building!
What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.
HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence
.
HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today!
Responsibilities
Triage, resolve, and/or escalate technical issues raised by end users
Respond to daily Help Desk tickets
Account creation and configuration of hardware/software needs for new hires
Imaging of computers
Software QA testing and documentation
Train and instruct best practices for HealthDrive employees and remote staff
IT support to projects and departments outside the department as needed
Other duties and tasks may be assigned as appropriate or necessary
Qualifications
Skills & Specifications
Analytical Problem-Solving Skills - must be adept at analyzing technical challenges, identifying possible causes, and advocate for solutions.
Must have a desire to provide superior customer service for internal and external facing customers
Excellent written and oral communication skills - must possess the ability to listen and relay information to all audiences
Excellent organizational skills with the ability to handle and prioritize multiple projects
Healthcare application and healthcare industry knowledge helpful
Electronic Health Records (EHR) and/or medical billing system experience desired
Ability to take direction from all levels
Exhibit a high level of individual initiative as well as work well within a collaborative team environment
Education & Qualifications
Bachelor's degree required; degree in Health Information Management (HIM) preferred
Registered Health Information Technician (RHIT ) certification a plus
Preferred Abilities
Advanced configuration knowledge of current Windows operating systems
Basic to intermediate database reporting skills (ability to read and write basic T-SQL scripts)
Advanced MS Office skills
Understanding of Active Directory and Windows networking management
1-3 years of experience (including internships) in process troubleshooting and supporting the timely resolution of issues
Work Environment
Office setting. Desk/Computer/ General office equipment. The noise level in this work environment is usually light to moderate.
Physical Requirements
Ability to sit for long periods of time.
Ability to lift up to 10 lbs. occasionally for duties related to office work.
Auto-ApplyTechnical Support Analyst
Technical support engineer job in North Andover, MA
This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency.
Primary Responsibilities:
Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction.
Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation.
Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management.
Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users.
Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings.
Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning.
Communicate technical issues and solutions clearly to non-technical users.
Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content.
Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects.
Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality.
Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work.
Qualifications:
Bachelor's Degree preferred
Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered.
1 - 3 years of experience in a technology environment, successfully serving customers
Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users.
Customer service focus with ability to build trust and represent IT positively.
Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation.
Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must.
Ability to prioritize and execute tasks in a high-pressure environment.
Familiarity with AI tools for support workflows and troubleshooting.
Strong knowledge of Windows and Mac OS.
Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace.
Application Materials Should Include:
Resume
Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.
This position is subject to the successful completion of a criminal background check.
Work Location
This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.
Merrimack College is an Equal Opportunity Employer.
Auto-ApplyIT Field Support Engineer
Technical support engineer job in Cambridge, MA
We are seeking a detail-oriented and hands-on IT Field Support Engineer to deliver high-quality onsite technical support for end-user hardware, software, infrastructure proximity, and special IT programs. This role encompasses support for standard and non-standard devices, user lifecycle services (onboarding/offboarding), asset and depot management, VIP services, and third-party/vendor coordination. The ideal candidate has experience in enterprise IT environments and excels in communication, incident resolution, and multitasking.
Key Responsibilities:1. Hardware IMAC (Install, Move, Add, Change) Support:
Diagnose and resolve hardware issues for desktops, laptops, Macs, tablets, smartphones, and supported printers.
Coordinate with vendors and internal teams for service ticket resolution.
Provide smart hands support for AV systems and digital signage panels.
Collect equipment during user offboarding and support Red/Yellow zone operations.
2. Software IMAC & Configuration:
Address software break-fix issues and coordinate with OEM vendors when necessary.
Install software and image devices that cannot be configured remotely.
Deploy desktop/mobile applications manually when needed.
3. VIP User Support:
Deliver prioritized support and quick turnaround for hardware and software issues.
Maintain and manage a dedicated VIP device inventory.
Operate a VIP-exclusive support channel and maintain user tagging in ITSM tools.
4. R&D & Industrial Automation Site Support:
Follow SOPs for lab device qualification and incident resolution.
Provide hands-and-feet support for specialized hardware like scan guns, barcode scanners, and GxP-compliant systems.
Support antenna and Wi-Fi deployment and troubleshooting.
5. IT Kiosk Program Management:
Act as SPOC for client kiosk projects.
Validate kiosk requirements, coordinate design, and assist in deployment and support.
Promote usage and optimize performance through user training and feedback.
6. Server Room & Network Proximity Support:
Perform tape handling, rack and stack activities, and basic hardware configurations.
Maintain cable management, assist in decommissioning, and perform routine visual/power checks.
Support cabling, access compliance, network hardware setup, and coordination with OEMs for maintenance.
7. Third-Party Support & Coordination:
Schedule and escort third-party vendor activities.
Coordinate with infrastructure and AMS teams for device support and deployments.
Facilitate IMAC activities involving external parties.
8. Event IT Support:
Provide on-site IT support during company events such as town halls or seminars.
Coordinate with OEMs, AV vendors, and ensure hardware availability and setup.
9. Onboarding, Offboarding & User Training:
Train IT staff on GxP compliance and deliver training to end-users on desktop tools and regulatory practices.
Distribute manuals, FAQs, and training documents.
Manage equipment provisioning and returns in alignment with automated workflows across ITSM, AD, and email services.
10. Hardware Asset Management:
Maintain the AMDB (Asset Management Database) and track lifecycle events from procurement to decommissioning.
Monitor licensing issues and coordinate with stakeholders for compliance.
Coordinate logistics and update records for asset movement and tagging.
11. Device Deployment & Depot Management:
Handle centralized and local stocking of spare devices and parts.
Manage imaging, OS installations, tagging, and packaging for end-user devices.
Coordinate delivery, replacements, and reclamations with logistics teams and OEMs.
Devices Supported:
Desktop & Laptop PCs (Windows/Mac)
Smartphones & Tablets
AV Equipment & Meeting Room Systems
Non-standard R&D equipment (scanners, PDAs, label printers)
Printers (Smart Hands)
IP Phones & Network Devices
Peripheral Devices (Mice, Keyboards, Cables, Docking Stations)
Required Qualifications:
Diploma/Bachelor's in IT, Computer Science, Electronics, or related field.
3+ years of experience in field support or end-user computing environments.
Hands-on expertise in Windows/Mac environments, ITSM tools (ServiceNow), and hardware troubleshooting.
Familiarity with regulatory compliance frameworks (e.g., GxP) is a plus.
Good understanding of enterprise networking, AV systems, and server room safety procedures.
Preferred Skills:
Strong communication and customer handling skills.
Ability to prioritize VIP and high-impact requests.
Experience in vendor coordination and IT infrastructure proximity support.
Self-driven with a continuous improvement mindset.
System Engineer Support Principal
Technical support engineer job in Bedford, MA
Applied Research Solutions is seeking a full-time System Engineer Support Principal. Significant software management experience required, as this position will assist with the contractor process, architecture and coding oversight. The Special Programs Division (AFLCMC/HNJ) focuses on leading edge, advanced technology solutions for the warfighter's needs in areas such as electronic and cyber warfare. AFLCMC/HNJ is organized into 4 branches and the Hanscom Collaboration and Innovation Center (HCIC).
Why Work with us?
Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.
Responsibilities Include:
The individual shall be able to:
Conduct reviews on program portfolio to evaluate and/or recommend alternative plans, improve systems engineering programs/processes, manage/sustain program technical baseline, and design/perform system level tests to assure that subsystems and system performance is achieved in accordance with approved specifications.
Perform program reviews to evaluate alternative proposed plans, systems engineering programs, design, and test results to assure that subsystem and system performance is achieved in accordance with program specifications.
Prepare technical documents which define, specify, and recommend system/subsystem characteristics. Prepare management reports and conduct technical presentations for planning, implementation, and corrective action using application of engineering economy principles.
Perform validation of systems, including development of criteria and procedures. Analyze and/or evaluate results of major engineering systems.
Provide system/program engineering, technical support and technical training to support programs/initiatives, including but not limited to: acquisition, development, integration, sustainment, continued evolution, deployment/fielding and installation, and operations oversight.
Provide engineering support services and inputs to program and project risk management activities in compliance with Air Force SEAM processes.
Capable of performing: problem/gap definition, trade space analysis, science and technology roadmap analysis, “Set based design” for concept development, Multi-Objective Decision Analysis (MODA) and cost versus capability trade off analysis.
Other duties as assigned
Qualifications/ Technical Experience Requirements:
Must be a US citizen
Top Secret Security Clearance.
Advanced Electrical Engineering degree (MA/MS) and 12 years of experience in aircraft systems, of which 5 years must be in the DoD, OR a BA/BS degree and 15 years of experience in Electrical Engineering, of which 5 year must be in the DoD with aircraft systems, or 20 years of directly related experience with proper certifications as described in the Functionally Aligned Job Descriptions, of which 8 year must be in the DoD with aircraft systems.
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
Senior Technology & Systems Consultant
Technical support engineer job in Woburn, MA
Job Description
Senior Technology & Systems Consultant (Massachusetts - Client Sites)
We're a leading IT Consulting, Managed Services and Cloud Computing Company, providing innovative services and strategic leadership to businesses. We're a Microsoft Gold Partner, CRN top Tech Elite Solution Provider, and a top BBJ Consulting Company. Our team guides some of the fastest-growing organizations and collaborates with hundreds of clients to help transform their businesses - while delivering exceptional results. We pride ourselves in hiring only the best, with a proven track record of success and desire to meet new challenges.
Why Join Us?
We value your hard work and offer a comprehensive benefits package, including:
Competitive pay
20 days of PTO for senior consultants
Quarterly bonus potential
401K matching
Your birthday as a holiday
Triple AAA membership
And more!
Job Summary:
Senior Engineers' duties include: Managing all aspects of our customer's technologies; Mentoring, educating, guiding and supporting associate/mid-level team members; Performing IT assessments, delivering recommendations and proposals; and nurturing customer relationships. Seniors play a crucial role at iCorps as they serve. Ensure excellent client service while fostering consultant development. This is a hands-on technology role.
Responsibilities:
Provide clients with technical expertise pertaining to networking mobility virtualization security and cloud-based solutions.
Evaluate recommend implement manage and execute new technologies.
Update existing infrastructure to ensure optimal network performance compute performance security and availability.
Develop leadership to create IT strategies ensuring the networking compute and storage infrastructure meets current and future requirements based on needs and regulations while optimizing the IT budget.
Understand on-premise hybrid and cloud architectures as well as proven best practices that enable high operational resiliency.
Ability to work in various environments have excellent follow-up skills provide detailed documentation and work effectively and independently.
Participation in proposal content product research and sales meetings with prospective clients may be required.
Understand fundamentals of IT governance.
Requirements:
Outstanding communication skills; able to explain complex IT needs and risks in a non-technical manner.
Bachelor's degree in Computer Science or equivalent experience.
Minimum of 5+ years of experience in maintaining and supporting various technology environments.
Prior consulting experience is highly desirable.
Professional certifications strongly preferred: Microsoft expert certification (Cloud technology) CISSP CCSP and other related industry certifications.
Comprehensive understanding of operating platforms connectivity security and information management.
Fundamental knowledge of advanced troubleshooting theory and practice.
Deep knowledge of the complete Microsoft SaaS cloud stack including Microsoft 365 EMS
Microsoft Entra ID Purview Compliance and device management.
In-depth knowledge of Microsoft Azure IaaS services including virtual machines storage networking backup/site recovery and security.
Azure App Services and web application firewalls.
Advisory understanding of AI and CoPilot.
Exposure to both AWS and Google Cloud services.
Experience with the transformation from on-premises to cloud services.
Knowledge of technologies such as identity services such as Active Directory Okta etc.
Strong hands-on networking firewalls routing and switching experience.
Experience with virtualization technologies such as VMware Citrix and Microsoft.
Exceptional interpersonal skills to build client relationships and work effectively with team members.
Starting salary for this position is $130,000 annually. For more information please visit our website at ************** or send your resume
iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Network Support Engineer Tier 2
Technical support engineer job in Walpole, MA
Location: Onsite at our Walpole Facilitly - NOT Remote Blueport is looking for a Network Support Engineer II who thrives on solving complex challenges, keeping networks running flawlessly, and being the go-to expert for escalated support. This is a hands-on role where youll work directly with customers, optimize performance, and ensure connectivity for leading multifamily and hospitality businesses.
Join Blueport and help deliver the future of connected living. Were seeking a Network Support Engineer II to keep our clients networks running at peak performance and provide expert support when it matters most. In this role, youll troubleshoot complex issues, optimize systems, and collaborate with our engineering and customer success teams to ensure seamless, reliable connectivity. From hospitality to multifamily communities, youll play a key role in delivering best-in-class network experiences that power our clients success.
Why Youll Love Working at Blueport
Competitive benefits including 401(k), health, dental, and vision insurance
Paid time off so you can recharge
Opportunities for growth and career advancement
A collaborative, innovative culture where your voice matters
Work with cutting-edge technology that powers hotels and multifamily communities nationwide
What Youll Do
Be the Tier 2 escalation point, resolving advanced network issues
Support and mentor Tier 1 team
Configure and maintain switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
Monitor network performance, troubleshoot incidents, and enhance security
Deploy and test new equipment and solutions
Collaborate across teams to deliver seamless connectivity and service
What You Bring
2+ years in a call center or support environment
Strong knowledge of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
Hands-on experience with HP & Cisco switch CLI
Ability to talk with customers to be able to understand issues at hand
Excellent problem-solving skills and the ability to explain solutions clearly
Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.