School Based Assistive Technology Specialist
Technical support engineer job in Sacramento, CA
Assistive Technology (AT) Specialist - School-Based
Employment Type: Full-Time (School Year Schedule)
The Assistive Technology Specialist supports students with disabilities by identifying, implementing, and maintaining assistive technology tools that promote access to curriculum, communication, and functional independence. This role collaborates closely with educational teams to ensure students receive appropriate AT services aligned with their IEPs.
Key Responsibilities
Conduct comprehensive assistive technology assessments for students across general and special education settings.
Provide recommendations for AT devices, software, and accommodations that support communication, academic access, sensory needs, and functional skills.
Participate in IEP meetings, presenting assessment findings and helping teams determine appropriate AT supports.
Train teachers, staff, and families on proper use of AT tools, including communication devices, software applications, adaptive equipment, and accessibility features.
Provide ongoing support and troubleshooting for AT devices, ensuring equipment is properly maintained and functional.
Collaborate with SLPs, OTs, teachers, and psychologists to integrate AT into the student's educational program.
Create and maintain documentation, usage logs, and progress data related to AT implementation.
Support the development of accessible instructional materials such as digital texts, modified worksheets, or alternative formats.
Stay informed on emerging AT tools, technology trends, and evidence-based practices.
Assist with managing the district's AT inventory, including device checkout systems and device tracking.
Qualifications
Assistive Technology Application Certificate
Associates, Bachelor's or Master's degree in Special Education, Speech-Language Pathology, Occupational Therapy, Assistive Technology
Experience working in school settings preferred.
Knowledge of assistive technology tools, including AAC devices, switch-access equipment, screen readers, communication apps, and educational software.
Ability to interpret assessment data and make evidence-based recommendations.
Strong communication and training skills.
Ability to collaborate effectively across multidisciplinary teams.
Comfortable providing services across multiple school sites within Sacramento County.
Work Environment
School-based schedule
Travel between sites within Sacramento County
Working closely with students ages TK-12th grade and special education teams
IT Support Technician (TEMP)
Technical support engineer job in Modesto, CA
AT LEAST 6 MONTHS*
Provide full coverage for day-to-day IT support responsibilities, including service desk requests, desktop/laptop support, hardware refresh activities, basic networking tasks, software installations, account support, and troubleshooting.
This contractor must be able to work independently, manage multiple tasks, and follow established IT processes.
ESSENTIAL JOB DUTIES:
Technical Skills
Hardware & System Support
Windows 10/11 troubleshooting
Laptop and desktop hardware diagnostics & repair
Experience with machine imaging, reimaging, and device setup (Autopilot/Intune experience preferred but not required)
Basic understanding of Active Directory (password resets, account unlocks, group membership checks)
Software & Tools
Ability to work tickets in a Service Desk platform (preferably ManageEngine ServiceDesk Plus)
Ability to follow documented processes for asset intake, naming conventions, tagging, and deployment
Operational Skills
Ability to handle multiple tickets simultaneously without dropping assigned tasks
Comfortable communicating with all levels of the organization, including executives
Ability to ask clarifying questions when needed and follow standard procedures
Strong documentation habits-notes in tickets, steps taken, and resolutions
Must be able to work on-site at Modesto headquarters
Key Responsibilities
Serve as technician handling daily assigned service desk tickets
Support hardware refresh and laptop deployment cycles (setup, configuration, user migration when applicable)
Provide support for conference rooms, Surface Hubs, and audio/video equipment
Perform basic user account support (password resets, MFA troubleshooting, access issues)
Assist with routine IT tasks such as:
Updating machines
Running Windows updates
Tracking and maintaining asset inventory
Supporting new-hire setups as needed
Escalate issues appropriately to senior staff when out of scope
Nice-to-Have (Not Required)
Intune / Autopilot experience
Familiarity with managing laptops in bulk (refresh cycles)
Experience in environments with distributed locations (e.g., gas stations, terminals, remote offices)
Experience with conference room technology
Requirements and Qualifications:
4-6 years in an IT support or help desk role
Ability to operate independently (we cannot train from scratch)
Candidate must be reliable, proactive, and comfortable in a fast-paced environment
Professional and respectful communication
Follows procedures and does not deviate from process without approval
Takes responsibility for work (no blame-shifting)
Team-oriented mindset
Ability to prioritize tasks correctly
Strong problem-solving without relying heavily on escalation
EDUCATION AND/OR CERTIFICATIONS DESIRED:
Strong knowledge of Windows 10/11, Microsoft 365 apps, and user environment settings
Experience with Active Directory, device management, and user lifecycle administration
Familiarity with ticketing systems such as ServiceNow, Zendesk, or ConnectWise
Ability to document and present solutions clearly and concisely
Valid driver's license and ability to travel between supported local locations as needed
A bachelor's degree is preferred but not mandatory; relevant education and experience can also meet the requirements.
TESTING REQUIREMENTS:
Candidates will participate in assessments that are specific to position skillset needs.
Culture Index Survey
Endpoint Support Technician
Technical support engineer job in Sacramento, CA
Endpoint Support Technicians experience
Experience troubleshooting Windows 11 in an enterprise environment
Experience supporting desktops, laptops, and tablets within a domain environment
Imaging experience (SCCM, MDT, Clonezilla, Autopilot, etc.).
Must have reliable access to a personal vehicle for onsite travel (mileage reimbursed).
ENDPOINT SUPPORT TECHNICIAN
Technical support engineer job in Sacramento, CA
HI
We are looking for
ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN
12+ Months
Onsite-100%
Sacramento, CA
Should have experience in
IT Platform Services and for the 2025 Windows 11 Lifecycle Support
For More Details feel free to reach
Thanks
Bennedick Sakayaraj
Team Lead -US IT Recruitment
Email - ******************************
Information Technology Technician
Technical support engineer job in Tracy, CA
Job Title: IT Support Technician
Job Type: 6 Month CTH
Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology.
Responsibilities:
Provide second-level support for location-specific trouble tickets.
Support users with all technology-related issues and ensure one-call resolution.
Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices.
Analyze performance, identify problem areas, and provide actionable insights.
Engage with multiple teams to resolve technical issues.
Perform maintenance tests, identify and isolate issues, and escalate as needed.
Assist with purchasing, inventory, and financial transactions for physical and licensed technology.
Required Qualifications:
Education:
High school diploma or equivalent
Work Experience:
At least 2 years of IT experience.
Customer service experience.
Experience troubleshooting operating systems.
Skills:
Ability to work effectively with both technical and non-technical personnel.
Preferred Qualifications:
Associate's or bachelor's degree in IT or related field.
Technical institute certification in a related field.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
IT Support Technician
Technical support engineer job in Sacramento, CA
Sacramento, CA
Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software
RESPONSIBILITIES:
Making the user experience the top priority
Working as a team to administer and maintain production servers and applications
Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks
Acting as an escalation point for customer device outages and performance issues
Monitoring alert systems and taking appropriate action as per guidelines
Analyzing various messages in an event log to affect repairs
Receiving escalated service requests requiring an enhanced response
Training and mentoring other technicians
Member of the after-hours support team
REQUIREMENTS:
Four (4) years of experience in similar IT support positions
History of network and firewall administration (Cisco, Sophos, Sonicwall)
Strong network, cloud, server, and workstation troubleshooting knowledge
Excellent customer service skills (courteous, tactful, and professional demeanor)
Excellent written and verbal communication skills, with experience presenting to groups
Reliable work ethic
Desired Skills and Knowledge:
Windows server technologies
Microsoft 365 and Azure technologies
Active Directory and GPO administration
Network switch and firewall technologies
BENEFITS:
Flexible Vacation
Bonus Program
401k with Company Match
Medical (90%), Dental (100%), Vision (100%)
Life Insurance (100%)
AD&D (100%)
Aflac available
Sick Pay
Paid Holidays
Employee Recognition Platform
Anniversary Recognition Program
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00882
End User Support Specialist
Technical support engineer job in Sacramento, CA
Title: RFTP 322 - Endpoint Support Technician_100% ONSITE - SMUD
Duration: 12+ months
Client: SMUD
Rate: As per Market/your expectations
SCOPE OF WORK:
SMUD is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
• Work on-site at SMUD office locations
• Occasionally drive personal vehicle between SMUD office locations
• Provide Technology Support for Windows 11 Lifecycle
• Perform computer user data and software inventory services
• Perform lifecycle replacement computer services
• Provide computer technical hardware & software assistance
• Perform user, hardware, software inventory services
Perform conference room technical support services
• Perform committee and board meeting technical support
• Complete assigned tasks in Ticketing System
• Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
The contractors(s) will be responsible for:
• Maintaining client support during SMUD business hours.
• Ensuring assigned tickets in SMUD's ticketing system are processed and completed.
Mandatory Requirements
• Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
• Must have provided technical support in the last 3 years.
• Must have experience in troubleshooting and working with Windows 11
Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
• Must have a minimum of 2 years of experience with Windows operating systems and user profile support
• Must have a minimum of 2 years of imaging experience.
• Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
• Must have OS & Computer Hardware Lifecycle Replacement
• Must have accessibility to a vehicle to fulfil travel requirements between SMUD's Headquarters and SMUD's East Campus location; both are in Sacramento, 7.4 miles apart.
Desirable Qualifications
• CompTIA Technician
• ServiceNow experience
• Software Installs experience
• Experience with diagnoses, research and resolve computer software issues
Assumptions
• Contractors must have reliable internet, work exclusively within the United States.
• This is a 100% ONSITE Task. The Contractor will work Monday through Friday, with an 8-hr shift between 6:00 AM - 5:00 PM (PST) flexible.
• SMUD Training - SMUD Staff will train the initial start-up contractor(s) on the required job functions. Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train-the-trainer approach accompanied by full documentation of all processes and procedures of the support contract.
• For the occasional use of candidate's personal vehicle, mileage to be reimbursed by SMUD at standard mileage rate.
• The resource working on this task will have strong communication, written and collaboration skills. 2
Physical Duties - Ability to lift to 50lbs
QUESTION
Describe a technical support position you have been involved with in the last 3 years. What were your key responsibilities? (1-page maximum)
Describe your experience supporting desktops, laptops, tablets in an enterprise domain. Please include experiences with Windows operating systems and user profile support. (1-page maximum)
Entry Level Help Desk Associate
Technical support engineer job in Pleasanton, CA
Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.
We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.
Title: Entry-Level Help Desk Associate
Location: 75% remote 25% Pleasanton California
Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.
Primary Responsibilities
Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document and log all support interactions in the ticketing system.
Assist in setting up and maintaining workstations, laptops, and other equipment.
Stay updated on company systems, policies and procedures.
Position Requirements
Bachelor's degree in computer science, IT, or related field is desired but not required
Strong knowledge of IT security principles and best practices
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to troubleshoot common technical problems.
Self-learner and ability to work in an agile and cross-functional environment
Strong interpersonal skills with the ability to positively work with others.
Eagerness to learn and adapt to new technologies
How to Apply:
*Upload updated Resume
* Fill out our Screening Questionnaire Form through the link below:
***********************************
PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.
Network Engineer
Technical support engineer job in Sacramento, CA
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for the world's leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change-makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Key Responsibilities:
Design, implement, document, support, and troubleshoot wired and wireless networks across corporate headquarters, data centers, branches, and ATMs.
Lead the design, configuration, and maintenance of the Golden 1 network architecture.
Define, evaluate, and validate functional requirements and specifications for network systems.
Conduct complex analysis of network hardware, software, and communication lines to ensure optimal performance.
Advise and collaborate on network design, architecture, configuration, and periodic configuration reviews.
Implement enhancements that improve network reliability, strengthen security, and increase overall performance.
Location: Sacramento, CA
Salary Range: The salary for this position is $125,000 - $135,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
Technical Support Specialist, Water Meters
Technical support engineer job in Sacramento, CA
Overview PACE Supply is a leading distributor of plumbing, waterworks, and industrial supplies, committed to delivering exceptional products and service to our clients. We are seeking a dedicated Technical Support Specialist for our Water Meters Division to provide expert support and drive customer satisfaction in a dynamic, fast-paced environment.
The Technical Support Specialist supports PACE's water meter and AMI/AMR product lines by providing technical expertise, training and customer support to utilities and contractors. This role ensures successful product implementation, troubleshooting and long-term system performance while serving as a key technical resource to our metering solutions business.
Responsibilities
Customer Support Excellence
Promptly address inquiries, concerns, and technical issues related to division products and systems.
Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships.
Collaborate closely with clients to understand their unique needs and preferences.
Collect and analyze customer feedback and survey responses to identify areas for improvement.
Product Knowledge, Troubleshooting, and Training
Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities.
Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction.
Stay updated on the latest division products, technologies, and industry trends to offer informed insights.
Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage.
Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information.
Manufacture Liaison
Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication.
Collaborate with internal teams to ensure seamless coordination and resolution of customer issues.
Cross-Functional Collaboration
Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs.
Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support.
Documentation & Reporting:
Maintain detailed records of customer interactions, technical issues, and solutions for future reference.
Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution.
Qualifications
High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
A minimum of 2 years in customer service management, particularly in metering technology.
Demonstrated ability to build and maintain relationships.
Flexible, creative, and able to work in a dynamic fast-paced work environment.
Demonstrated capacity to think “outside the box,” communicate and motivate customers on the company's products, programs, and new ideas.
Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint.
Excellent oral/written communication skills, including well-developed presentation skills.
Preferred: Bachelor's degree in Business Administration, Marketing, related field or equivalent experience.
Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology.
Preferred: Outstanding verbal and written communication and organization skills.
Preferred: Self-motivated, able to work with minimal supervision.
Preferred: Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively.
PACE Supply is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. We also consider qualified applicants with criminal histories in accordance with employment regulations.
Work Environment
Pre-Employment Requirements
As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:
Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment.
Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.
Drug Test: A drug test will be administered to ensure a drug-free workplace.
Work Environment
Physical Requirements:
The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
Prolonged periods of standing or sitting at a desk and working on a computer.
Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.
Environmental Conditions:
The employee is frequently exposed to moving mechanical parts and outside weather conditions.
Occasionally, the employee may be exposed to high, precarious places and vibration.
The noise level in the work environment is usually moderate.
Benefit Snapshot:
PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.
Relocation Benefits
NO
Remote Availability
IN MARKET REMOTE
*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at **************.
Auto-ApplyIT Help Desk Support
Technical support engineer job in Woodland, CA
USTECH is a global firm providing a wide-range of talent on-demand and total workforce solutions. Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements.
Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.
Job Description
Job Title :
Technician, Information Systems /
IT Help Desk Support
Location :
Woodland Hills , CA
91367
Duration :
One year project
Job ID : 14958
Pay rate an hour -18.00 an hour
Qualifications:
High School Diploma (or equivalent) with additional education preferred.
IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications.
Responsibilities:
Daily support of network and workstation printers
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary
Keeps the customer up to date on the progress of problem resolution
Provides end users with detailed remote access knowledge and documents complete trouble shooting information
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
Responsible for on-site hardware & consumables inventory
Responsible for printer procurement as required by the customer
Responsible for printer hot swap inventory
Documents and reports all fleet meter reads Maintains printer fleet tools/databases.
Thanks ,
Asma
Additional Information
All your information will be kept confidential according to EEO guidelines.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support engineer job in Sacramento, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Web Developer & IT Support Specialist
Technical support engineer job in Sacramento, CA
Job Description
Are you ready to Join the Revolution with one of the most innovative, fastest-growing tree care companies on the West Coast? A Plus Tree is looking to hire the best of the best, and our goal is to ensure talent is rewarded with great compensation and a fulfilling career.
We're looking for a versatile Web Developer & IT Support Specialist to support both our software development efforts and internal IT operations. This role is ideal for someone who enjoys building and maintaining web and mobile applications while also serving as a technical resource for end users. You'll collaborate across teams to support daily operations, drive new feature development, and maintain our infrastructure and security standards. This is an on-site position based in Sacramento, CA.
Responsibilities
· Respond to help desk tickets, troubleshoot user issues, and escalate or assign as needed.
· Monitor internal support channels (Teams, phone, chat) and provide timely assistance.
· Deliver training and guidance on internal software tools to staff.
· Triage and resolve software bugs and performance issues across web and mobile platforms.
· Develop new features, integrate third-party APIs, and maintain cross-platform compatibility.
· Maintain technical documentation for codebases, systems, and user-facing resources.
· Participate in planning meetings and help prioritize features and technical tasks.
· Administer SharePoint and Microsoft 365 environments, including permissions and group access.
· Manage security compliance using MDM (Hexnode), EDR (CrowdStrike/eSentire), and regular audits.
Preferred Skills
· PHP
· JavaScript
· MySQL
· CSS
· HTML
Preferred Experience
· React Native
· Angular
Benefits:
Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, Paid Time Off, 401(k), and 401(k) Matching.
*A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IT Support Specialist
Technical support engineer job in West Sacramento, CA
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Sacramento, CA.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions.
Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution.
Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
Provides individual and group instruction or training, as needed.
Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement.
Performs other duties as assigned.
The ideal candidate will have:
Information Technology related associates degree or equivalent work experience.
3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
Prior experience in the following areas preferred:
Installing, configuring, and troubleshooting Windows operating systems
Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
2012-2019 Windows Server
Technical service experience
IP Networking Knowledge (VLANS, subnets, routing)
Administering enterprise level Anti-Virus systems
Administering Windows updates
Build and deploy images for computer deployment
Active Directory (security, group policy, federation)
Relevant IT related certifications are preferred
Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.
We offer a competitive compensation package including:
Up to 176 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
Auto-Apply2,200+Take Home ER-It's The Hotness Plus Some
Technical support engineer job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
Field Support Engineer, l
Technical support engineer job in Livermore, CA
Full-time Description
Novate Solutions, Inc. is an Industrial Technology Services firm with 20+ years of providing professional engineering design, turnkey project implementation, and support services for the technology that runs industrial production facilities. Our clients are large scale industrial facilities that rely on us for our expertise and high-quality implementation of process control systems, information software, instrumentation, industrial networks, SCADA/BMS, measurement, inspection, motion, and state-of-the-art Industry 4.0 technologies
Under limited supervision, the primary purpose of the Field Support Engineer role is to deliver an exceptional level of customer service for all assigned projects and support tasks in a timely and professional manner. As a client facing individual, understands the key significance of their role in the company and how their ability to be the constant professional, even while under time constraints and pressure, is of the utmost importance to company's core values. This role also plays a key part in supporting other team members to achieve overall company goals and initiatives.
To be successful in this role, the ideal individual must:
Effective communicator both verbally and in writing.
Self-starter and highly motivated
Well organized with exceptional time management skills
Critical thinking skill and hands-on problem solver
Responsibilities:
Ensure compliance with Novate and client safety standards and regulations
Deliver consistent results and create collaborative client relationships.
Provide effective communications for remote support for client applications through phone / email / text / Teams
Provide effective communications for onsite support for client applications as required
Through holistic review of application, execute effective root cause analysis and safely troubleshoot industrial electrical and electronic equipment such as PLCs, HMI, I/O, VFDs and instrumentation from a range of manufacturers (Rockwell, ABB, Schneider, Siemens, etc.)
Commission and troubleshoot 4-20mA, RS(EISpeA)-485/422, DeviceNet, Ethernet (Modbus TCP / EtherNet/IP) and other low voltage networks
Safely evaluate 120Vac to 480Vac power circuits used to operate industrial equipment.
Establish communications and troubleshoot PLC / PAC logic and programs when required.
Document accurate field records of root cause analysis and work performed in ticket portal
Plan client service requests - identify equipment / materials required in advance, any training that might be required, request pertinent documentation to be prepared before arriving onsite
Repair or replace faulty equipment as funding is approved by client
Identification and documentation of production reliability improvements or safety concerns for client review
Preventive/corrective scheduled maintenance for automation and control systems for IMS support customers
Requirements
Minimum of five (5) years of industrial control systems or automation experience.
Programming experience in FT View ME / SE, AVEVA Wonderware, Ignition Vision / Perspective or another HMI/SCADA environment (highly desirable).
Hands-on experience with supporting control system components (PLC, HMI, VFD, etc.)
Demonstrate basic knowledge of Rockwell Logix 500 / 5000 Programming
Demonstrate basic knowledge of industrial OT networking concepts (static IP, subnets, etc.)
Good people and communications skills in order to interact with other fellow technicians, clients, and management.
Ability to troubleshoot and solve problems quickly and under pressure.
Ability to execute small controls projects independently
Familiar with PPE equipment required for troubleshooting industrial control systems
Ability to complete all work in a timely manner with little or no direction.
Understand mechanical and electrical concepts, and relationships with controls systems
The ability to work in a fast-paced work environment with the ability to think fast and solve on the job problems.
Ability to multi-task and keep multiple support requests / projects moving forward effectively with management direction on prioritization
Familiar with Microsoft Windows based platforms
Ability to occasionally be incorporated into work after hours
Ability to type 35 + WPM
Education:
Associate degree in a technology field (Engineering technology, Electronics technology, etc.) or equivalent combination of education and industry experience.
License/Certifications:
Valid CA driver's license
Competencies:
Customer/Client Focus
Initiative
Organizational Skills
Problem Solving/Analysis
Technical Capacity - strong troubleshooting and analytical skills
Physical Demands: The ability to lift up to 75 pounds with frequent standing, walking, bending, kneeling, stooping, crouching and crawling into confined spaces that may be elevated or below ground level.
Travel Requirement:
Ability to travel frequently locally and out of state when necessary. Travel up to 25%.
Typical site support is scheduled in advance, occasional immediate deployment to client sites may be required
Work Authorization/Security Clearance:
Ability to pass US Federal, State and Local security level background check. (US, DHS/FBI/DoD) required.
Position Ladder
The Field Support Engineer, l is the Entry to mid-career role in the engineering professions. The Field Support Engineer, l is looking to grow professionally, obtain additional skills and become a deeper expert within the field support engineering space.
Field Support Director
Field Support Manager
Senior Field Support Engineer II
Senior Field Support Engineer I
Field Support Engineer IV
Field Support Engineer III
Field Support Engineer II
Field Support Engineer I
Salary Description $100,000 - $130,000 per year
Junior Systems Engineer (Revenue Operations Focus)
Technical support engineer job in Sacramento, CA
Full-time Description
As our Junior Systems Engineer, you will focus on building and maintaining the automations, integrations, and data flows that support our sales, customer success, and billing operations. Your primary strength will be in coding and problem-solving, while owning the administration of our core platforms (HubSpot and Stripe). This is a hands-on technical role where you'll write scripts, connect APIs, and ensure our revenue systems run smoothly and scale effectively. You'll report directly to the Senior Operations Manager and collaborate with our Sales, Marketing, Customer Success, and Finance teams.
This is a hybrid role that requires you to work from our Sacramento office 2-3 days per week once you've completed onboarding.
Responsibilities
Engineering & Automation (Primary)
Write and maintain Python and JavaScript scripts for process automation, API integrations, and data transformations.
Build tools to improve system reliability and reduce manual work for sales, support, and success teams.
Support ARR/MRR reporting pipelines by ensuring accurate data flow across systems.
Document scripts, processes, and integrations for ongoing maintenance.
Systems & Platform Support (Secondary)
Own the maintenance and improvements of our HubSpot CRM workflows, properties, and reporting.
Lead integrations between HubSpot, Stripe, and other SaaS tools.
Apply best practices in data hygiene, governance, and SaaS revenue tracking.
Cross-Functional Collaboration
Work with sales, finance, marketing, and customer teams to translate business needs into technical solutions.
Troubleshoot and proactively resolve system issues as they arise.
Partner with operations leadership to identify opportunities for new automations or integrations.
About Streamline
Streamline has grown rapidly and recently launched DocAccess, our game changing PDF remediation and storage software. We invest heavily in our work culture and people. We've been recognized by the Sacramento Business Journal as one of the “Best Places to Work” for many years, and it shows: our clients and customers love working with us. We honor each other's strengths and contributions and we learn new stuff all the time.
Streamline is a very special place to work. Every employee receives a competitive salary and compensation package, the very best healthcare benefits available, and a place that supports them and their loved ones with a variety of resources:
Flexible Time Off (Unlimited Sick and Vacation)
20+ company-paid holidays
401(k) plan with 4% company match
Employee Stock Option Program (ESOP)
Comprehensive healthcare packages, including: Blue Cross, Western Health Advantage, and Kaiser
100% employer covered Basic, Life, and AD&D insurance (along with voluntary Life and AD&D)
Flexible Spending Account (FSA) with company dollar-for-dollar company match for additional healthcare needs.
Streamline provides $2,000 annually to a Lifestyle Spending Account to be used for health and wellness related activities not covered by the traditional Flexible Spending Account.
18 weeks of paid Maternity/Paternity/Child Bonding Leave
An inclusive, mission-driven culture with a focus on community, diversity, kindness, and service.
Streamline Software Inc. is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to protected characteristics by applicable state or federal law.
Requirements Required Experience & Qualifications
2+ years of practical programming experience in Python and/or JavaScript (automation scripts, API integrations, or data processing).
Demonstrated ability to learn new systems quickly and apply coding to solve business problems.
Strong problem-solving skills with an analytical mindset.
Excellent communication skills with the ability to explain technical solutions to non-technical stakeholders.
Interpersonal skills to build relationships with a diverse group of stakeholders while delivering on agreed upon project deadlines
Prior experience in SaaS or revenue operations environments.
Nice-to-Have Skills
Experience with HubSpot CRM (workflows, reporting, automations)
Exposure to Stripe or another billing/subscription system
Familiarity with SQL (e.g., Stripe Sigma, databases)
Salary Description $90,000-$130,000
Network Engineering Technician
Technical support engineer job in Elk Grove, CA
Network Engineering Technician An Ezee Fiber Network Technician will primarily focus on configuring, installing & testing equipment. This role will include maintaining DC power systems, Active Ethernet devices & PON OLT systems. The Network Technician will also be expected to install & maintain fiber optic cabling inside the control facilities. A well-rounded technician will work with various other Ezee Fiber personnel to complete new installations on an aggressive timeline. Many of our facilities are roadside telecom cabinets, which means the work associated with this position will often be outdoors. About Ezee Fiber At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success. Responsibilities:
Install and configure network hardware and software
Maintain and troubleshoot network infrastructure
Monitor network performance and identify issues
Collaborate with other IT professionals to resolve network problems
Ensure network security and data privacy
Document network configurations and procedures
Requirements:
Proven experience as a Network Technician or similar role
Excellent knowledge of network hardware and software
Strong problem-solving skills
Ability to work independently and as part of a team
Excellent communication skills
Bachelor's degree in computer science or related field
Pay & Benefits
Competitive compensation package
Health, Dental and Vision insurance
401k match
Paid time off and other generous benefit programs
Field Support Engineer II - Travel Position
Technical support engineer job in Dublin, CA
About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: National- Can be in any area in the US . 100% travel, eligible for OT.
Company Car stipend $430.00 monthly.
We are expanding our service team Nationally. To support our Surgical Microscopes products .
What's the role?
The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.
Sound Interesting?
Here's what you'll do:
* Mobile Service Delivery: Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
* Dynamic Territory Management: Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.
* Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
* Travel Expense Management: Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
* Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
* Territory Growth Through Travel: Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
* Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
* Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.
ADDITIONAL RESPONSIBILITIES:
Maintains company-issued test equipment and support tools, including spare parts, while operating from mobile locations. Installation and maintenance of equipment at trade shows, conferences, and customer events requiring travel nationwide and internationally.
Must conduct and present themselves in accordance with standards of professional business protocol as prescribed in the "Carl Zeiss Meditec Service Operations Guide" while representing the company across diverse geographic markets and cultural environments.
Interacts with external and internal contacts across multiple time zones and regions through continuous travel.
FINANCIAL IMPACT:
(Optional)
Works on problems of varied scope across multiple territories where analysis of situations or data requires review of diverse regional factors. Exercises judgment within defined procedures and practices to determine appropriate action while operating independently in remote locations.
Significant impact on general business through expanded territory coverage and substantial impact across multiple service regions.
WORKING ENVIRONMENT:
(Physical surroundings)
Travel Environment: Works exclusively in customer facilities, hotels, airports, and mobile settings. No fixed office location. Must adapt to varying working conditions across different customer sites, climate zones, and geographic regions.
SPECIAL DEMANDS:
(Describes physically uncomfortable conditions, travel requirements, heavy lifting, etc., ref. ADA)
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
* Continuous overnight travel is required by automobile and air across assigned territories and beyond.
* Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
* The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
* The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
* Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
* On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
* Fifty percent of the average workday is spent standing, walking, or traveling.
* Must maintain flexibility for weekend and holiday travel as customer needs require.
* Physical stamina required for continuous travel demands and varying work environments.
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Do you qualify?
* Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
* BS in Electronics, Engineering, or Computer Technology and related fields preferred.
* A+ and Net+ certification preferred.
* Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
* Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
* Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
* Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
* Must have strong computer skills and proficiency with mobile technology and remote access systems.
* Must be able to pass required training to service fine mechanics and optics. Ability to effectively service equipment while traveling continuously.
* Advanced project and time management skills are required for coordinating multiple territories and travel logistics.
* Valid passport required for international travel.
SPECIAL DEMANDS:
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
* Continuous overnight travel is required by automobile and air across assigned territories and beyond.
* Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
* The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
* The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
* Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
* On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
* Fifty percent of the average workday is spent standing, walking, or traveling.
* Must maintain flexibility for weekend and holiday travel as customer needs require.
* Physical stamina required for continuous travel demands and varying work environments.
We have amazing benefits to support you as an employee at ZEISS!
* Medical
* Vision
* Dental
* 401k Matching
* Employee Assistance Programs
* Vacation and sick pay
* The list goes on!
The hourly pay range for this position is $32.00 - $40.00.
* The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Auto-ApplyField Support Engineer II - Travel Position
Technical support engineer job in Dublin, CA
About Us:
How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: National- Can be in any area in the US . 100% travel, eligible for OT.
Company Car stipend $430.00 monthly.
We are expanding our service team Nationally. To support our Surgical Microscopes products .
What's the role?
The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.
Sound Interesting?
Here's what you'll do:
Mobile Service Delivery: Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Dynamic Territory Management: Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.
Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
Travel Expense Management: Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
Territory Growth Through Travel: Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.
ADDITIONAL RESPONSIBILITIES:
Maintains company-issued test equipment and support tools, including spare parts, while operating from mobile locations. Installation and maintenance of equipment at trade shows, conferences, and customer events requiring travel nationwide and internationally.
Must conduct and present themselves in accordance with standards of professional business protocol as prescribed in the "Carl Zeiss Meditec Service Operations Guide" while representing the company across diverse geographic markets and cultural environments.
Interacts with external and internal contacts across multiple time zones and regions through continuous travel.
FINANCIAL IMPACT:
(Optional)
Works on problems of varied scope across multiple territories where analysis of situations or data requires review of diverse regional factors. Exercises judgment within defined procedures and practices to determine appropriate action while operating independently in remote locations.
Significant impact on general business through expanded territory coverage and substantial impact across multiple service regions.
WORKING ENVIRONMENT:
(Physical surroundings)
Travel Environment: Works exclusively in customer facilities, hotels, airports, and mobile settings. No fixed office location. Must adapt to varying working conditions across different customer sites, climate zones, and geographic regions.
SPECIAL DEMANDS:
(Describes physically uncomfortable conditions, travel requirements, heavy lifting, etc., ref. ADA)
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
Continuous overnight travel is required by automobile and air across assigned territories and beyond.
Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
Fifty percent of the average workday is spent standing, walking, or traveling.
Must maintain flexibility for weekend and holiday travel as customer needs require.
Physical stamina required for continuous travel demands and varying work environments.
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Do you qualify?
Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
Must have strong computer skills and proficiency with mobile technology and remote access systems.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service equipment while traveling continuously.
Advanced project and time management skills are required for coordinating multiple territories and travel logistics.
Valid passport required for international travel.
SPECIAL DEMANDS:
CRITICAL REQUIREMENT: This position requires Significant travel with no home office or fixed location.
Continuous overnight travel is required by automobile and air across assigned territories and beyond.
Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
Fifty percent of the average workday is spent standing, walking, or traveling.
Must maintain flexibility for weekend and holiday travel as customer needs require.
Physical stamina required for continuous travel demands and varying work environments.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
The hourly pay range for this position is $32.00 - $40.00.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Auto-Apply