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Customer Service and Technical Support Team Lead
The Headhunters Recruitment
Technical support engineer job in Irvine, CA
Our client, a global leader recognized for innovation and exceptional customer experience, is seeking an Onsite Customer Service & TechnicalSupport Team Lead. This is a hands-on leadership role that combines team management, technical troubleshooting, and process improvement. The ideal candidate will be a system super user with strong experience in inventory-based businesses and after-sales service.
Key Responsibilities
Lead, coach, and develop a global team of customer service and technicalsupport representatives.
Actively participate in front-line support, including managing escalations and troubleshooting technical issues.
Coordinate global schedules and workflows to ensure consistent support coverage across multiple time zones.
Provide support to global B2B clients and end users on inquiries, product questions, and service issues.
Oversee daily service operations and ensure alignment with SLAs and business priorities.
Monitor and analyze key performance metrics (response time, resolution rate, CSAT, SLA compliance).
Develop and maintain SOPs, troubleshooting guides, and training materials.
Serve as a super user for Microsoft Dynamics CE and Navision (Business Central), providing first-line and advanced support.
Collaborate with IT and system administrators to diagnose system bugs or process gaps and recommend solutions.
Requirements
5+ years of experience in customer service and technicalsupport leadership roles.
Strong technical knowledge of Microsoft Dynamics CE and Navision (Business Central).
Proven experience managing global teams and working across multiple time zones.
Background in inventory-based businesses (B2B preferred; B2C acceptable).
Experience in after-sales and service environments.
Excellent communication, problem-solving, and leadership skills.
Ability to remain calm under pressure and take ownership of escalations.
Must have a valid passport and be available for occasional international travel.
Eligible to work in the United States (no visa sponsorship available).
Additional Details
Onsite role in Irvine, CA.
Training: First two weeks in Australia.
Reports to Peter (COO) based in Australia.
Approximately 70% transactional activities, 30% leadership duties.
Must be comfortable handling customer calls and team escalation calls.
Candidates unable to travel internationally will not be considered.
Key Competencies
Motivates & Engages Others
Takes Action
Explains Ideas & Issues Effectively
Gathers Information for Effective Decision-Making
Change Management
Customer Focus
Resource Management
Compensation & Benefits
Base salary: $80,000 - $95,000 (depending on experience).
Comprehensive benefits: medical/dental/vision/life/LTD (company pays 75% of premium), 401(k).
Opportunities for professional development and growth.
Candidates must be eligible to work in the United States. Only candidates selected to move forward in the hiring process will be contacted.
$80k-95k yearly 3d ago
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Desktop Support Specialist
Synergis 3.8
Technical support engineer job in Anaheim, CA
TITLE: Desktop SupportTechnician
ANTICIPATED DURATION: 6-month contract to hire
Responsibilities:
Provide on-site desktop support for end users across Windows laptops and desktop PCs
Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests
Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration)
Execute termination and offboarding activities (device returns, access removal coordination, asset updates)
Support security badge access systems (access requests, updates, deactivations, basic troubleshooting)
Configure and support multi-factor authentication (2FA/MFA) for authorized users
Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation)
Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks)
Work within a ticketing system to document work performed, update status, and meet SLAs
Contribute to and maintain technical documentation and knowledge base articles
Requirements:
2+ years of desktop support or service desk experience in a business environment (onsite preferred)
Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications)
Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding)
Familiarity with MFA/2FA enrollment and remote access support
Comfortable working with ticketing systems and documentation/knowledgebase practices
Professional communication skills and a customer-service mindset
Ability to work independently on-site and coordinate effectively with remote teams
Preferred Experience:
Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests)
Exposure to phone system administration and/or physical access/badge systems
Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting)
Prior experience supporting in a server room or data closet environment
The hourly pay rate range for this position is $25.00 to $30.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to **********************.
If you require assistance or an accommodation in the application or employment process, please contact us at **********************.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************
$25-30 hourly 4d ago
Technical Support
LTS-Video Solutions for Security Professionals
Technical support engineer job in Industry, CA
TechnicalSupport is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technicalsupport and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the Video Surveillance / CCTV technologies and their applications.
Provide product demos and technical training to the sales team and customers.
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
Build and test PC-based DVR systems to customer's specifications.
Provide prompt and effective customer service and technicalsupport.
Service customers in an effective and efficient manner; partner with internal teams proactively.
Answer calls and emails regarding technicalsupport requests and log into ticketing systems.
Perform other duties as assigned
ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
OTHER REQUIREMENT
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
1+ Years of Professional Experience in technicalsupport or related areas
Experience in the security system industry is highly desired
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
$39k-65k yearly est. 4d ago
It Support Specialist
Teksystems 4.4
Technical support engineer job in Santa Ana, CA
We are looking for an IT Support Specialist with experience supporting Manufacturing environments and technology. This resource will be responsible to IT support of 3 sites within a 20 mile radius with 80% of their time at the core site. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance.
Top Skills' Details
1) 3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android
2) Printer and Scanner Installation, Configuration, troubleshooting-
3) Conference Room Technology- Teams, Zoom WebeX - AV support
4) Remote Support Tools and ticketing systems -
5) Basic Active Directory and Group Policy software deployment
his role is responsible for providing day-to-day technicalsupport and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.
Key Accountabilities and outcomes
-Provide technicalsupport and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
-Install, configure, and maintain printers, scanners, and multifunction devices
-Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
-Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
-Assist end users with software installations, updates, and application issues
-Provide on-site and remote technicalsupport to resolve hardware and software problems
-Train end-users on device usage, software applications, and best practices
-Document support activities, maintain device inventory, and generate reports on support metrics and device performance
-* Ability to travel up to 25% to different manufacturing plants for on-site support and installations
Knowledge and Experience
-* 3+ years of experience in end user support, help desk, or desktop support
* Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
* Experience with printer and scanner installation, configuration, and troubleshooting
* Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx)
* Experience with device imaging, deployment, and configuration management tools
* Understanding of Active Directory, Group Policy, and enterprise software deployment
* Proficiency in remote support tools and ticketing systems
* Strong customer service orientation with excellent interpersonal skills
1. End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals.
2. Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication
3. Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment
4. Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management
5. Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices
6. Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment
7. Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation
8. Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users
*Skills*
Support, Troubleshooting, Customer service
*Top Skills Details*
Support,Troubleshooting,Customer service
*Additional Skills & Qualifications*
Wintel, Servers Network basics
*Experience Level*
Intermediate Leve
*Job Type & Location*This is a Contract position based out of Santa Ana, CA.
*Pay and Benefits*The pay range for this position is $25.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Santa Ana,CA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$25-40 hourly 2d ago
Laboratory Support Associate I
Agendia 4.5
Technical support engineer job in Irvine, CA
Apply Description
**Shift will be Wednesday - Sunday (Wed/Thurs/Fri 9:30-6:00pm, Sat 10:30-7:00pm, Sun 8:00-4:30pm)
The Laboratory Support Associate will ensure proper handling of all specimens received and prepare specimens for laboratory testing. This position includes such functions as matching patient information, data entry, and scanning documents.
POSITION WITHIN THE ORGANIZATION
1. Reports to Sr. Manager of Pre-Analytical Laboratory
2. Cooperates with all departments across the organization
3. Participates in:
Department meetings (local)
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
o Receives and sorts specimens for testing
o Reviews all requisitions for missing information, works closely with Customer Care to obtain missing information in a timely manner and distributes new information to all departments involved
o Reports problem holds and provides resolution timely
o Accessions all cases received for testing, including data entry of all pertinent information into LIS
o Timely and accurately enters data into LIS, label samples and create folders, generate specimen travel documents, and forwards respective sample to personnel/departments
o Assembles case paperwork and files, including pre-analytic documentation and labels
o Performs entry of add-on testing
o Uses company platforms to effectively communicate with internal staff
o Remains informed of all procedure changes pertaining to sample processing
o Performs quality assurance checks of samples
o Attends department meetings and company in-service trainings to enhance knowledge on testing and systems
o Identify and report any quality or compliance concerns and take immediate corrective action as required
o Follow Department's procedures including specimen routing and handling.
o Maintains or assists in maintaining inventory of the department
o Files and archives patient folders
o May coordinate remote storage and retrieval for site as needed
o May assist with coordinating waste pickups and maintains documentation
o Receives incoming supplies; store and inventory
o Returns slides and blocks to clients
o May assist with scheduling equipment preventative maintenance with vendors
o Serves as point of contact for the department; coordinates incoming and outgoing courier shipments and department mail; answers phone and greets visitors as needed
o Assists management and technical staff with administrative duties as needed
o Performs PDE (Pathology Data Entry) and Pathology Interpretation
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
KEY CONTACTS
Internal
o Global Customer Success Team
o Laboratory Department
External
o n/a
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION
o High School Diploma or equivalent
EXPERIENCE
o One (1) to three (3) years of relevant experience preferred
KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)
o Achieves desired level of competency and accuracy for the main department processes (Accessioning, and sample returns) within 6 months
o Works productively and efficiently to achieve company and departmental goals
o Communicates effectively with all levels of staff
o Adheres to Agendia core values, safety and compliance policies and procedures
o Accurately follows department SOPs for specimen handling and processing
BEHAVIORAL COMPETENCIES/DESIRED SKILLS
o Proficient with MS Office programs
o Ability to communicate effectively
o Strong organizational skills and attention to detail
o Ability to work independently
o Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards
o Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
* PRIVACY NOTICE: To review the California privacy notice, click here: privacy-policy/
* Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.
WORKING ENVIRONMENT
o General laboratory environment
ENVIRONMENT/SAFETY/WORK CONDITIONS
o Vision to read written and published quality documents and to observe operations
o Regularly walks, sits, and stands
o Regularly works on a computer for approximately 6-8 hours per day
o Frequently lifts, pushes/pulls, and carries up to 20 pounds
o Must follow lab safety practices when working in freezer or with hazardous materials including use of personal protective equipment
o Must be able to read and understand scientific and complex directions
TRAVEL
o Requires no travel
OTHER DUTIES
o Other duties as required
Salary Description $25.00-$30.00 per hour
$25-30 hourly 4d ago
Project Management Technician
Element Materials Technology 4.4
Technical support engineer job in Huntington Beach, CA
ID 2025-18040
We are seeking a detail-oriented and highly organized Project Management Technician. This role is responsible for ensuring accuracy in mapping, documenting, inspecting, and organizing customer-provided materials and test specimens. The ideal candidate has a background in quality inspection and takes pride in precision, organization, and managing multiple competing priorities.
Salary: $22 - $28/hour DOE
Responsibilities
Specimen Mapping & Documentation
* Accurately map, document, label, and mark customer-provided test specimens using data sheets and procedural documentation
* Interpret handwritten labels and documentation to properly categorize specimens
Inspection & Measurement
* Perform dimensional inspections to verify machine shop work complies with drawings and specifications
* Measure test specimens pre- and post-machining for quality assurance
* Document inspection results in accordance with customer and internal requirements
Material Control & Tracking
* Count, track, and organize between 100 and 7,000 test specimens per job
* Verify job completion and ensure full specimen accountability
* Maintain meticulous records to support quality, compliance, and project tracking
Skills / Qualifications
* Associate degree required, bachelor's degree in an Engineering field preferred
* Prior experience with hands on quality assurance or in a similar quality-focused role
* Strong attention to detail with an ability to manage high volumes of specimens accurately
* Excellent organizational skills and ability to work with competing priorities
* Ability to read and interpret technical drawings and documentation
* Excellent communication skills
* Strong problem-solving skills and ability to work independently and collaboratively.
* Familiarity with measurement tools and inspection techniques is a plus.
* Experience in aerospace, manufacturing, or regulated environments preferred
* Ability to stand, handle materials, and work in shop/test environments
Work Environment:
* Work is performed in a manufacturing, laboratory, and machine shop environment supporting aerospace testing and processing activities.
* The role involves frequent handling of customer-provided materials and test specimens, requiring attention to cleanliness, labeling, and traceability.
* Employees may be exposed to machine shop noise, moving equipment, and manufacturing materials; appropriate personal protective equipment (PPE) is required and provided.
* The position requires standing, walking, and sitting for extended periods, as well as manual handling of test specimens, including lifting and moving materials within established safety guidelines.
* Work may involve close visual inspection, precise measurements, and fine motor skills to ensure accuracy and compliance with specifications.
* The environment is detail-driven and deadline-focused, requiring the ability to manage high specimen volumes while maintaining accuracy and organization.
* Collaboration with engineering, quality, and machine shop personnel is frequent, with an emphasis on clear communication and adherence to documented procedures
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
"If you need an accommodation filling out an application, or applying to a job, please email "
$22-28 hourly 5d ago
Network Engineer (Palo Alto, Meraki, Azure)
Irvine Technology Corporation
Technical support engineer job in Santa Ana, CA
Our client is seeking a Network Engineer to join their company for a full-time, direct hire position. The Network Engineer will design, implement, and maintain secure, high-performing nationwide network infrastructures, establishing standards, analyzing and resolving complex issues, and ensuring reliable connectivity aligned with business objectives.
Location: Onsite in Santa Ana, CA
Compensation: This job is expected to pay about $125,000-135,000 plus benefits
What You'll Do:
Designs secure network solutions that maximize the sharing of applications, information, and resources across the company.
Coordinates with multiple vendors/departments to procure network-related hardware, software, and services.
Investigates and resolves problems, inefficiencies, and performance issues.
Evaluates, tests, recommends, and implements specific network solutions.
Develops advanced/leading-edge technologies and/or concepts.
Mentor junior network admin and engineer.
Independently analyzes and provides innovative solutions to network engineering and design projects.
Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM's standard network technology stack.
What Gets You the Job:
Bachelor's degree in Computer Science, Information Technology, or related field or equivalent years of experience .
5+ years of relevant experience in Network Engineering role.
Expert knowledge of TCP/IP and common routing protocols such as OSPF, BGP, HSRP and QoS
Expert knowledge of common LAN, WAN, WLAN and SD-WAN architectures and methodologies
Expert knowledge of network security including firewalls, intrusion detection and prevention, LAN segmentation and network access controls
Expert knowledge of public cloud hosting network features, strong preference given towards Microsoft's Azure platform
Proficient in disaster recovery environments and business continuity
Experience with Cisco, Palo Alto Firewalls, Palo Alto Panorama, Palo Alto Prisma Access, Meraki, and VeloCloud SDWAN is a strong plus.
Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
$125k-135k yearly 5d ago
Device Support Specialist - Anaheim / Hunington Beach
Novocure Inc. 4.6
Technical support engineer job in Anaheim, CA
The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
Candidates for this role must reside in Orange County, CA
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
#LI-RJ1
$36k-48k yearly est. 5d ago
Aviation Engineering and Technical Support Manager
Metrea LLC
Technical support engineer job in Moreno Valley, CA
Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc.) leverage to achieve their targets.
Group Overview
Air Mobility Group (AIRMOB) is responsible for developing and delivering Metrea's aerial refueling (AAR) capabilities, ensuring the readiness and operational effectiveness of the tanker fleet. AIRMOB oversees fleet management, maintenance, and airworthiness, working to sustain and enhance refueling operations. It manages the integration of new processes and technologies, ensuring that tanker aircraft remain mission-ready through effective logistics, maintenance oversight, and regulatory compliance. By coordinating across various teams, AIRMOB ensures the fleet meets both current and future operational needs, supporting a range of specialized air mobility missions.
Position Summary
The Manager, Aviation Engineering and TechnicalSupport oversees modifications and engineering activities, assuming responsibility for aircraft configuration management, and providing technicalsupport for Maintenance and Flight Operations through select component or aircraft SMEs.
Role and Responsibilities
* Coordinate and liaison engineering functions for the performance of TCTOs, AMOCs, ADs, SBs and major repairs/alterations with manufacturers, external engineering agencies, and the Head of Maintenance.
* Lead and manage a team of technical subject matter experts and liaison with both internal and external engineering and technical organizations.
* Research and develop short- and long-term roadmaps to address sustainment issues such as parts/systems obsolescence, reliably and maintainability, and enhance mission effectiveness.
* Maintain Engineering Order (EO), TCTO and modifications indexes, and records of Major Repairs/Alterations (Dent & Buckle program) for each aircraft.
* Coordinate the development of all necessary engineering and technical documentation required to complete aircraft, engine and appliance alterations within regulatory and company schedule and budgetary requirements.
* Oversee the Weight & Balance and Configuration programs in coordination with the Configuration Control Manager, Flight Operations and Head of Maintenance.
* Develop, issue and control Fleet Campaign Directives (FCD) in coordination with Maintenance Programs, and the Heads of Maintenance, Airworthiness and Technical Services.
* Obtain regulatory approval when required for modifications/repairs performed on aircraft, powerplants and components in coordination with Head, Tanker Technical Services and the Head of Airworthiness.
* Participate in industry working groups, steering committees, meetings and conferences.
* Lead a team of select subject matter experts providing technicalsupport throughout the Tanker Maintenance and Airworthiness Department
Skills and Experience
* 10+ years experience developing Engineering Authorizations/Orders (EAs/EOs) for performance of ADs, TCTOs, and SBs.
* Experience in military aircraft maintenance and inspection programs and technical data.
* 10+ years experience performing maintenance on C/KC-135 aircraft.
* Experience with aircraft modifications and upgrades.
* Experienced with aircraft weight & balance processes, procedures, and regulatory requirements.
* Experience managing engineering functions in a commercial airline environment.
* Supervisor experience managing and leading teams.
* Ability to understand complex technical data/documents and translate them to maintenance instructions.
* Experience with compliance monitoring tools and aviation maintenance software platforms.
* Project management experience, including software implementation and cross-functional coordination.
* Excellent problem-solving, analytical and communication skills.
Additional Eligibility Qualifications
* A&P License preferred
* Aircraft Weight & Balance certification preferred
* Valid Passport
* Valid Driver's License
* Highly computer literate. Ability to develop tools to support position responsibilities.
* Experience utilizing aviation MIS platforms (CAMS, GO81, AMOS, FlightDocs/Veryon)
* Proficient with Microsoft Office Suite
Our Firmware
Metrea's single core value, "rooted in humility," is supported by four key attributes: entrepreneurial, systematic, discerning, and over-deliver. These attributes, combined, form our Teammate Firmware, our culture. We explore these attributes during the hiring process when we grow our teams and continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organization united by a passion for what we do, how we do it, who we do it with, and who we do it for.
Benefits
Medical insurance options
Dental and vision insurance
Retirement plan eligibility
Work Authorization / Security Clearance
Employee must be able to work legally in the US.
AAP/EEO Statement
Metrea Special Management LLC (MSM) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
Position Type and Expected Hours of Work
This is a full-time non-exempt position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager.
Work Location
Temecula and Moreno Valley CA
Work Environment
This job operates in an office setting
Travel
If located in the Temecula CA area (Riverside, Orange, and San Diego counties), other travel requirements are up to 25%.
$106k-159k yearly est. 34d ago
Community Support Manager - Technical
Zerotier 3.7
Technical support engineer job in Irvine, CA
ZeroTier is the fastest, most flexible solution to deploy and manage secure networks. End-to-end encryption and a robust rules engine eliminate the need for traditional VPN and SD-WAN solutions. Peer-to-peer architecture, an open-source codebase, and a vibrant global community make ZeroTier an attractive solution for hobbyists and Fortune 500 companies alike.
Our vision is to provide a virtualization layer that connects every device in the world.
Job Description
You'll be the first dedicated community support hire in the company and have the chance to set up systems and procedures that allow us to scale. Your KPIs will be focused on improving customer experience and NPS scores. You'll be monitoring all customer touch points including our ticketing system, forums, chat and email. You'll work closely with the ZeroTier team to acquire the knowledge needed to get back to customers in a timely manner. As front line support you'll gain valuable insight into our customers that you'll need to effectively communicate to the team to help us shape the product roadmap. You'll be employee number 7 at a venture backed company destined for big things!
Position is remote, but PST time zone preferred.
Qualifications
Experience setting up systems and procedures to handle community management
Ability to effectively teach and support end users with varying degrees of computing skills
Ability to assess training needs and create documentation is necessary
Outstanding listening and communication skills
Enjoy speaking to groups or one on one
Excellent organizational and time-management abilities
Assertive in procedural enforcement
Experience with enterprise networking a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
$102k-143k yearly est. 2d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support engineer job in Riverside, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$54k-80k yearly est. 12d ago
Senior AV Production Support Technician-Burbank, CA
One Diversified, LLC
Technical support engineer job in Irvine, CA
How You'll Contribute: We are seeking a skilled and reliable AV Production SupportTechnician to provide technicalsupport for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage).
This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
What You'll Do:
The job responsibilities of the Audio-Visual Support Services Technician include the following:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technicalsupport for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Quarterly preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies.
Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
$52k-91k yearly est. 6d ago
Business Network Support Engineer L2
TP-Link Systems 3.9
Technical support engineer job in Irvine, CA
TP-Link Systems Inc. is currently seeking a Business Network SupportEngineer 2 (ONSITE).
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
What we're looking for:
TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network SupportEngineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking.
Responsibilities:
Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.
Deliver remote and on-site technicalsupport for troubleshooting and resolving product issues.
Analyze technical requirements for customer bids and proposals.
Design and deliver solutions based on TP-Link products that meet customer and business objectives.
Collaborate with sales and engineering teams to ensure successful implementation of solutions.
Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships.
Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.
Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.
Conduct technical training for external customers to help them better understand and utilize products.
Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.
Gather feedback from customers regarding product performance and usability.
Participate in the validation and testing of new products to ensure technical readiness for market entry.
Requirements
Education & Experience:
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
3+ years of experience in technicalsupport, network solutions, or a related role.
Technical Skills:
Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN)
Hands-on experience with networking devices, including routers, switches, and access points.
Proficiency in analyzing logs, packet captures, and designing technical solutions.
Experience with bid analysis and crafting technical solutions for enterprise clients is a plus.
Skills:
Excellent written and verbal communication skills in English.
Strong customer service mindset with a proactive approach to problem-solving.
Ability to work collaboratively with cross-functional teams.
Respond to urgent cases, including those requiring attention outside of regular working hours.
Relevant certifications such as CCNA, CCNP, or equivalent certifications.
Experience providing training to internal teams and external customers.
Familiarity with technicalsupport for enterprise-level clients.
Benefits
Salary range: $95,000 - $125,000+ DOE & Bonus
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401k funds
Bi-annual reviews, and annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team-building events
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team.
At TP-Link Systems Inc, we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
$95k-125k yearly Auto-Apply 60d+ ago
[Join our IT Team] Network Engineer
Insync Computer Solutions 4.2
Technical support engineer job in Laguna Hills, CA
Background: Established in 1994, in Sync Computer Solutions provides Information Technology Services and Solutions for over 300 clients in Southern California, from Small Businesses to Enterprises. We support various industries ranging from professional services, entertainment, retail, restaurants, manufacturing...
What separates us from our competitors? Our technical team, our integrity, and our business longevity - Over 25 Years.
Our technical team is critical to our success and the services we provide. We employ experienced & talented IT engineers that are easy to work with, have great character, and always put in their best efforts for our clients. Once we find these key individuals that meet our high standards of integrity & talent, we work hard to keep those key engineers on our team for years. And we have engineers that have been with in Sync for over 15 years.
And our clients remain with us for years as well. We believe our corporate success is measured in the length of the relationships we have with our clients...and we have clients that have remained with us for over 25 years.
Job Description
The Successful Candidate:
The successful candidate must love new challenges, being thrust in new IT environments & solving tough technical problems. You must love technology and continue to learn new skills. We reward generously for that key individual.
Our engineers are assigned particular clients based on their technical skills. Their job is to continually manage & maintain their clients' IT infrastructure. To improve upon their existing environment so that the client can operate with secure, robust and redundant systems that are backed up onsite & remotely. Our job is to protect & secure our clients IT assets & data, and to keep their systems up and running 24/7.
We truly believe in the following: Work hard. Play hard. Worry less. We believe in balance in life and not taking advantage of our engineers. Weekend work is the exception, not the rule.
This job does require travel onsite to our clients.
Qualifications
Experience Wanted:
• 10+ years of IT infrastructure support
• AWS & Azure Cloud
• IaaS & DaaS
• Supported Small & Medium Businesses
• ALL recent versions of MS Windows Server
• LAN/WAN Network Diagnosing/Troubleshooting
• Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN
• Experience with IAAS Platforms such as AWS and Azure
• Experience with Disaster Recovery Solutions/Business Continuity
• Managing MS Exchange Server & Office 365 hosted solutions
• Upgrading & migrating virtual & physical servers
• Hyper-V management including new implementations
• Networking experience including configuring VLANs
• Experience configuring & supporting managed Layer II/III switches
• Firewall Configuration & IT Security including discovering & resolving vulnerabilities
• Network assessment & documentation with solution recommendations
• Ability to work independently, be self-motived and manage time effectively
• Trustworthy & Honest
• Project management & experience completing network infrastructure rollouts
• Available for after hours, weekly rotations for on-call and maintenance support.
• Linux, VMware, & Citrix Experience a Bonus
Must be able to communicate well. The majority of our IT support is onsite - so a valid drivers license with a good driving record is required.
Additional Information
HOURS
Normal working hours are 9:00 am to 6:00 pm, Monday through Friday but, being in the IT business, there are times when off-hours are required.
TO APPLY
Please forward a copy of current resume and salary requirements
$87k-119k yearly est. 2d ago
IT Support Specialist
Teksystems 4.4
Technical support engineer job in Santa Ana, CA
TEKsystems Global Food distribution and manufacturing customer is in need of an It Support Specialist with experience support Manufacturing environments and technology. This resource will be responsible to IT support of 3 sites within a 20 mile radius with 80% of their time at the core site. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance.
Top Skills' Details
1) 3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android
2) Printer and Scanner Installation, Configuration, troubleshooting-
3) Conference Room Technology- Teams, Zoom WebeX - AV support
4) Remote Support Tools and ticketing systems -
5) Basic Active Directory and Group Policy software deployment
his role is responsible for providing day-to-day technicalsupport and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.
Key Accountabilities and outcomes
-Provide technicalsupport and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
-Install, configure, and maintain printers, scanners, and multifunction devices
-Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
-Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
-Assist end users with software installations, updates, and application issues
-Provide on-site and remote technicalsupport to resolve hardware and software problems
-Train end-users on device usage, software applications, and best practices
-Document support activities, maintain device inventory, and generate reports on support metrics and device performance
-* Ability to travel up to 25% to different manufacturing plants for on-site support and installations
Knowledge and Experience
-* 3+ years of experience in end user support, help desk, or desktop support
* Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
* Experience with printer and scanner installation, configuration, and troubleshooting
* Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx)
* Experience with device imaging, deployment, and configuration management tools
* Understanding of Active Directory, Group Policy, and enterprise software deployment
* Proficiency in remote support tools and ticketing systems
* Strong customer service orientation with excellent interpersonal skills
1. End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals.
2. Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication
3. Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment
4. Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management
5. Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices
6. Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment
7. Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation
8. Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users
*Skills*
Support, Troubleshooting, Customer service
*Top Skills Details*
Support,Troubleshooting,Customer service
*Additional Skills & Qualifications*
Wintel, Servers Network basics
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Santa Ana, CA.
*Pay and Benefits*The pay range for this position is $25.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Santa Ana,CA.
*Application Deadline*This position is anticipated to close on Jan 28, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$25-40 hourly 2d ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Technical support engineer job in Anaheim, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
$54k-80k yearly est. 7d ago
Business Network Support Engineer L2
TP-Link Systems Inc. 3.9
Technical support engineer job in Irvine, CA
Job Description
TP-Link Systems Inc. is currently seeking a Business Network SupportEngineer 2 (ONSITE).
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
What we're looking for:
TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network SupportEngineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking.
Responsibilities:
Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.
Deliver remote and on-site technicalsupport for troubleshooting and resolving product issues.
Analyze technical requirements for customer bids and proposals.
Design and deliver solutions based on TP-Link products that meet customer and business objectives.
Collaborate with sales and engineering teams to ensure successful implementation of solutions.
Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships.
Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.
Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.
Conduct technical training for external customers to help them better understand and utilize products.
Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.
Gather feedback from customers regarding product performance and usability.
Participate in the validation and testing of new products to ensure technical readiness for market entry.
Requirements
Education & Experience:
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
3+ years of experience in technicalsupport, network solutions, or a related role.
Technical Skills:
Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN)
Hands-on experience with networking devices, including routers, switches, and access points.
Proficiency in analyzing logs, packet captures, and designing technical solutions.
Experience with bid analysis and crafting technical solutions for enterprise clients is a plus.
Skills:
Excellent written and verbal communication skills in English.
Strong customer service mindset with a proactive approach to problem-solving.
Ability to work collaboratively with cross-functional teams.
Respond to urgent cases, including those requiring attention outside of regular working hours.
Relevant certifications such as CCNA, CCNP, or equivalent certifications.
Experience providing training to internal teams and external customers.
Familiarity with technicalsupport for enterprise-level clients.
Benefits
Salary range: $95,000 - $125,000+ DOE & Bonus
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401k funds
Bi-annual reviews, and annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team-building events
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team.
At TP-Link Systems Inc, we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
$95k-125k yearly 4d ago
[Join our IT Team] Network Engineer
Insync Computer Solutions 4.2
Technical support engineer job in Laguna Hills, CA
Background:
Established in 1994, in Sync Computer Solutions provides Information Technology Services and Solutions for over 300 clients in Southern California, from Small Businesses to Enterprises. We support various industries ranging from professional services, entertainment, retail, restaurants, manufacturing...
What separates us from our competitors? Our technical team, our integrity, and our business longevity - Over 25 Years.
Our technical team is critical to our success and the services we provide. We employ experienced & talented IT engineers that are easy to work with, have great character, and always put in their best efforts for our clients. Once we find these key individuals that meet our high standards of integrity & talent, we work hard to keep those key engineers on our team for years. And we have engineers that have been with in Sync for over 15 years.
And our clients remain with us for years as well. We believe our corporate success is measured in the length of the relationships we have with our clients...and we have clients that have remained with us for over 25 years.
Job Description
The Successful Candidate:
The successful candidate must love new challenges, being thrust in new IT environments & solving tough technical problems. You must love technology and continue to learn new skills. We reward generously for that key individual.
Our engineers are assigned particular clients based on their technical skills. Their job is to continually manage & maintain their clients' IT infrastructure. To improve upon their existing environment so that the client can operate with secure, robust and redundant systems that are backed up onsite & remotely. Our job is to protect & secure our clients IT assets & data, and to keep their systems up and running 24/7.
We truly believe in the following: Work hard. Play hard. Worry less. We believe in balance in life and not taking advantage of our engineers. Weekend work is the exception, not the rule.
This job does require travel onsite to our clients.
Qualifications
Experience Wanted:
• 10+ years of IT infrastructure support
• AWS & Azure Cloud
• IaaS & DaaS
• Supported Small & Medium Businesses
• ALL recent versions of MS Windows Server
• LAN/WAN Network Diagnosing/Troubleshooting
• Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN
• Experience with IAAS Platforms such as AWS and Azure
• Experience with Disaster Recovery Solutions/Business Continuity
• Managing MS Exchange Server & Office 365 hosted solutions
• Upgrading & migrating virtual & physical servers
• Hyper-V management including new implementations
• Networking experience including configuring VLANs
• Experience configuring & supporting managed Layer II/III switches
• Firewall Configuration & IT Security including discovering & resolving vulnerabilities
• Network assessment & documentation with solution recommendations
• Ability to work independently, be self-motived and manage time effectively
• Trustworthy & Honest
• Project management & experience completing network infrastructure rollouts
• Available for after hours, weekly rotations for on-call and maintenance support.
• Linux, VMware, & Citrix Experience a Bonus
Must be able to communicate well. The majority of our IT support is onsite - so a valid drivers license with a good driving record is required.
Additional Information
HOURS
Normal working hours are 9:00 am to 6:00 pm, Monday through Friday but, being in the IT business, there are times when off-hours are required.
TO APPLY
Please forward a copy of current resume and salary requirements
$87k-119k yearly est. 60d+ ago
IT Support Specialist
Teksystems 4.4
Technical support engineer job in Santa Ana, CA
TEKsystems Global Food distribution and manufacturing customer is in need of an It Support Specialist with experience support Manufacturing environments and technology. This resource will be responsible to IT support a few sites within a 20 mile radius with 80% of their time at the core site. Some travel maybe 1 day a week if needed. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance.
Top Skills' Details
1) 3-5 years experience Running and Supporting Plant /manufacturing Facilities End user technology- Windows, mac, Printers, Mobile devices IOS/Android
2) Printer and Scanner Installation, Configuration, troubleshooting-
3) Conference Room Technology- Teams, Zoom WebeX - AV support
4) Remote Support Tools and ticketing systems -
5) Basic Active Directory and Group Policy software deployment
his role is responsible for providing day-to-day technicalsupport and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.
Key Accountabilities and outcomes
-Provide technicalsupport and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
-Install, configure, and maintain printers, scanners, and multifunction devices
-Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
-Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
-Assist end users with software installations, updates, and application issues
-Provide on-site and remote technicalsupport to resolve hardware and software problems
-Train end-users on device usage, software applications, and best practices
-Document support activities, maintain device inventory, and generate reports on support metrics and device performance
-* Ability to travel up to 25% to different manufacturing plants for on-site support and installations
Knowledge and Experience
-* 3+ years of experience in end user support, help desk, or desktop support
* Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
* Experience with printer and scanner installation, configuration, and troubleshooting
* Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx)
* Experience with device imaging, deployment, and configuration management tools
* Understanding of Active Directory, Group Policy, and enterprise software deployment
* Proficiency in remote support tools and ticketing systems
* Strong customer service orientation with excellent interpersonal skills
1. End User Device Support: The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals.
2. Customer Service: The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication
3. Hardware Troubleshooting: The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment
4. Mobile Device Management: Knowledge of managing and supporting mobile devices including deployment, security, and application management
5. Printer/Scanner Support: The ability to install, configure, troubleshoot, and maintain printing and scanning devices
6. Conference Room Technology: Support and troubleshooting of video conferencing systems, displays, and audio equipment
7. Technical Documentation: The ability to create clear user guides, troubleshooting procedures, and support documentation
8. Remote Support Tools: Proficiency in using remote desktop and support applications to assist end users
*Skills*
Support, Troubleshooting, Customer service
*Top Skills Details*
Support,Troubleshooting,Customer service
*Additional Skills & Qualifications*
Wintel, Servers Network basics
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Santa Ana, CA.
*Pay and Benefits*The pay range for this position is $25.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Santa Ana,CA.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$25-40 hourly 2d ago
Business Network Support Engineer L2
TP-Link Corp 3.9
Technical support engineer job in Irvine, CA
TP-Link Systems Inc. is currently seeking a Business Network SupportEngineer 2 (ONSITE). Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
What we're looking for:
TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network SupportEngineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking.
Responsibilities:
* Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.
* Deliver remote and on-site technicalsupport for troubleshooting and resolving product issues.
* Analyze technical requirements for customer bids and proposals.
* Design and deliver solutions based on TP-Link products that meet customer and business objectives.
* Collaborate with sales and engineering teams to ensure successful implementation of solutions.
* Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships.
* Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.
* Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.
* Conduct technical training for external customers to help them better understand and utilize products.
* Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.
* Gather feedback from customers regarding product performance and usability.
* Participate in the validation and testing of new products to ensure technical readiness for market entry.
How much does a technical support engineer earn in Menifee, CA?
The average technical support engineer in Menifee, CA earns between $60,000 and $130,000 annually. This compares to the national average technical support engineer range of $61,000 to $119,000.
Average technical support engineer salary in Menifee, CA