Technical support engineer jobs in Pflugerville, TX

Central Texas Technology Solutions is seeking a Helpdesk Manager to support its rapidly growing client base. The Helpdesk Manager is responsible for leading our technical support team to provide excellent customer service and resolve all technical issues. Are you the right applicant for this opportunity Find out by reading through the role overview below. Candidates should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential to perform well in this position. The candidate should be able to ensure high quality technical support and increase client satisfaction. This position requires a high level of independence and strong client service and skills. Organizational ability is important to keep track of all tasks, as the job requires a great deal of multi-tasking. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets. *Responsibilities:* * Identify areas for improvement and make constructive suggestions for change. * Continually seek opportunities to increase customer satisfaction and deepen customer relationships. * Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. * Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. * Review and interview potential technical hires and recommendations to senior management * Facilitate regular service desk team meetings and service board reviews. * Document internal processes and procedures related to duties and responsibilities. * Design and maintain process documentation for the service delivery team * Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. * Develop in-depth knowledge of the service catalog and how it relates to customer's needs. * Manage the service delivery team's daily activities as well as the dispatch process of service requests. * Manage service ticket triage, dispatch, and escalation process, and align to SLA objectives. * Interface with appropriate technical personnel for client problems that cannot be resolved effectively. * Escalate service desk issues to the Director of Technical Services as required. * Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements. * Drive problem investigations and resolution as required. * Responsible for service scheduling, escalation, and client satisfaction * Active role in daily management of all services calls * Ensure quality and profitable services are performed to the agreed SLA * To ensure that systems, processes and methodologies are followed according to company guidelines. * To provide reports on an agreed schedule to Senior Management and clients * Provide technical mentorship and coaching to the service team. * Understand overall service desk and support objectives, as well as the role of each team member. * Assist in the development of technical support engineers from a career perspective. * Develop training programs to develop and refine the skills of the service desk team. * Perform Quarterly one on ones & annual reviews with service team members. * Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. *Qualifications:* * Proven leadership ability to include mentoring, coaching, counseling, and team building skills. * Interpersonal and soft skills: good verbal/written communication, phone etiquette, typing, listening, planning, time management, and execution skills. * Ability collaborate and communicate effectively. * Self-motivated with the ability to effectively prioritize and execute plans and tasks in a fast-paced, high-pressure, dynamic environment. * Understanding of support tools, techniques, and how technology is used to provide IT services. * Knowledge of IT applications, processes, software, and equipment. * Knowledge and experience in call center environments. * Knowledge and experience in cross-functional management methods and techniques * Strong organizational, presentation, and client service skills * Skill in strategic planning with an ability to think ahead and plan over a 6-12-month time span. * Skill in leading people and getting results with a strong client orientation. * Willing to work occasionally and/or be on call overtime, holidays, and weekends. *Credentials and Experience:* * Bachelors or Associates degree in Management or IT Field, OR Three to eight years related experience OR Equivalent combination of education and experience. * Preference given to candidates with professional certifications, such as: PMP, Microsoft MCTS & MCITP, Cisco CCNA, VMware VCP, or equivalent experience. Applicant may be required to work both remotely and onsite and must have reliable transportation. xevrcyc Central Texas Technology Solutions offers a competitive salary, bonuses, health care & retirement benefits. If you are interested in joining a profitable, growing, fun and dynamic company, we want to hear from you! Job Type: Full-time Pay: $67,250.00 - $82,250.00 per year Benefits: * 401(k) * 401(k) matching * Health insurance * Life insurance * Paid time off Experience: * Leadership: 3 years (Required) * Customer service: 3 years (Required) * Technical support: 3 years (Required) Work Location: In person

Make a difference in a child's life every single day. We have immediate openings to support families in need. We're actively hiring kind, enthusiastic individuals who can start right away-or within 4 weeks of accepting an offer. If you're ready to jump in and make a positive impact, we'd love to meet you! We take every application seriously and value your time. Our hiring process is fast andthoughtful-we aim to respond within 24 hours of receiving your application. Interviews and offers typically move quickly, and you may even receive a job offer the same day as your interview. We welcome applicants of allexperience levels, no experience necessary! Now Hiring - Start Your New Career Soon! We're filling roles quickly! Apply now if you're ready to begin training right away or within the next few weeks. Why Join Us? At Action Behavior Centers, we're driven by our core values-learning, caring, fun, team, and excellence. We foster a diverse, inclusive, and collaborative environment where creativity thrives, and both personal and professional growth are encouraged. We believe in the potential of every individual we serve, from helping children reach life-changing milestones to supporting our team's success. In our 1:1 ABA setting, you'll work hands-on with children (18 months to 8 years) using ethical, evidence-based ABA techniques in a supportive, center-based environment. With top-tier supervision, ongoing training, and a passionate team by your side, you'll make a real impact every day! What you'll be doing as a Behavior Therapist Apply the principles of one-on-one ABA therapy to help children with Autism reach their full potential by reading treatment plan and program descriptions, implementing treatment in line with written description, collecting data, writing insurance notes, and implementing feedback provided by the supervisor during observation sessions. Support the development of children in early childhood (ages 18 months to 8 years old) through engaging and fun therapeutic activities. Collaborate with a team of individuals to optimize treatment, safety, and a fun working experience throughout the center. Engage with children through play, movement, and imitation. For some kids this includes running, dancing, and singing silly songs. For others, this might look like reading a book, watching a video, or playing with cars. Keeping up with the energy and enthusiasm of the kiddos, actively engaging in play, and fostering a joyful atmosphere. Effectively and positively communicate with stakeholders (e.g., peers, families, supervisors) to coordinate activities, celebrate successes, and advocate for personal needs. Job Requirements Lift and move with children in a fast paced environment, which includes the ability to lift up to 30 lbs, bend over to pick items up off the ground, squat, quickly move around on the floor, and run to effectively stay engaged with young children, keep a tidy work environment, and maintain safety. Maintain an environment conducive to therapy ensuring the play spaces are tidy, organized, and conducive to a stimulating and enjoyable experience for the children. Multitask to balance multiple actions, decisions, or conversations in the moment while assessing prioritization and safety for all parties. Support teams by working cohesively as a center, neighborhood, and region. This may include travel to nearby centers to support, when assigned. Reliable transportation and valid driver's license required. Must be at least 18 years of age and have a Highschool diploma or GED equivalent. Complete the RBT certification process within 20 days of employment by passing a 40-hour training curriculum, hands on competency assessment, registering for an exam, and passing the board's exam. What Our Team Says We work directly within the Austin community to make a meaningful difference in the lives of children and their families. “It's a fun environment where a lot of serious work is being done and I work with such a great group of people - it is a team!” Glassdoor Review - Behavior Therapist, Austin, TX The ABC Advantage Guaranteed Full-Time Hours: Even if patients cancel. Promotions & Raises: Every 6 months with transparent feedback and goal setting. Yearly Tenure Bonus: For eligible Behavior Technicians and RBTs. Small Caseloads for BCBAs: Focused, individualized care for each child and increased oversight by supervisors. Fully Paid Training: We cover your Registered Behavior Technician certification process. No-Cost Supervision: No pay deductions for supervision hours. No Contractual Obligation: Stay because you love it, not because you're required to. Generous Benefits & Perks: 10 holidays,10 paid time off days and 2 flex days. Health benefits covered at 90%. Free lunch every Friday. Complimentary subscription to DoorDash DashPass & Calm apps. Student loan repayment contributions. Annual celebrations, Teammate Appreciation Week, and team events. Pay Ranges Based on Experience & Education: Associates/High School: $16.00 - $24.00 Bachelors: $20.00 - $25.50 Masters: $22.00 - $27.00 For entry level candidates, your first raise is earned upon certification as RBT, typically within 21 days. Experience in these fields is a plus! Childcare (nanny, babysitter, preschool teacher, tutor, etc.) Mental health professionals and advocates (QMHP, behavioral health technicians) Camp counselors, volunteers, or Sunday school teachers Degrees in teaching, special education, sociology, psychology, or related fields (any degree preferred) Experience as paraprofessionals, direct support, or life skills assistants Passion for working with children with Autism Spectrum Disorder Eagerness to join a caring, team-oriented culture See what others have said when they made the decision to grow with us on Glassdoor & LinkedIn We are a Responsive Employer - we will be in touch with you within 24 hours of applying!

Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

General Notes The Office of Information Technology at the Dell Medical School is looking for a Technical Analyst II. Must be able to work demanding hours when required. Includes nights, weekends and holidays. Must be available for 24x7 support as assigned. Hours will be discussed during interview. Purpose Under direct supervision of the IT Operations Manager, responsiblefor installing, configuring, maintaining, upgrading, and supporting IT systems that meet Dell Medical School business requirements. The Technical Analyst II supports Dell Medical School equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. The Technical Analyst II adheres to and supports Dell Medical School policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT equipment, A/V equipment and supported software within the clinical, education, research and faculty/staff workspaces. Responsibilities Provides advanced desktop support and technical assistance using strong interpersonal and customer service skills for medical providers, faculty, and staff by answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool. Installs, troubleshoot/repair hardware and software per ITS standards and guidelines, including but not limited to standard applications, drivers, terminals, computers, printers, cabling, AV components and related software products. Analyzes and provides hands-on support for moderate to advanced inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas as needed. Analyzes and provides hands-on support for requested clinical software and hardware managed by the Customer Success Team. Determines appropriate technical area or vendor in collaboration with Clinical Engineers to resolve issues. Effectively works with customers, Service Desk and Technical Services personnel. Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Maintains documentation for each incident or request, and escalates complex problems to the next level of support. Logs and tracks incidents/request via Service Now. Performs preventative maintenance. Aids and trains users on school technology. Coordinates front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies. Identifies and documents faults and failures within complex Audio/Visual systems. Mentors junior staff and works to develop the collective team towards more mature processes and technology discipline. Recommends process changes that improve the implementation, maintenance and support of ITS desktop equipment and software. Administers and monitors the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate. Successfully troubleshoots advanced applications problems independently. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Other duties as required to meet organizational goals and objectives. Other related duties as assigned. Required Qualifications High School Diploma/GED and 2 years of relevant experience or an Associate's Degree in a CS related field and one year of experience. Basic certification in A+ and Microsoft Products. Working technical knowledge of network protocols, operating systems, and standards. Relevant education and experience may be substituted as appropriate. Preferred Qualifications CompTIA A+ and Network+ certifications. Apple Certified Support Professional. Bachelor's Degree in either Computer Science, Information Systems or a healthcare related field. Salary $52,000 + depending on qualifications Working Conditions May work in all weather conditions. May work around standard office conditions. May work around chemicals. May work around electrical and mechanical hazards. Repetitive use of a keyboard at a workstation. Use of manual dexterity. Climbing of stairs. Climbing of ladders. Lifting and moving. Occasional weekend, overtime and evening work to meet deadlines. Occasional interstate, intrastate and international travel. Field work as necessary. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! About the Role The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them. This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management. Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Requirements: ResponsibilitiesQueue & Escalation Management Manage e-mail, chat, and phone queues Monitor case volume per Engineer Assist in conducting and delivering monthly case audits Identify case management enhancements & improvements as needed Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses Resource Management Review all Service case assignments for the day Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback SOP adherence for PTO and calendar bumpers Create schedules for lunch, focus time, training, on-call, & holiday coverage Reporting Management Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics Perform monthly case audits for each support engineer Team Management Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance Escalate unresolved non-compliance and personnel issues to managers as needed. Reporting Structure Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers Reports to Technical Support Manager Requirements, useful skills/experience 2+ Years working in a team of 10 or more Technical Support Engineers SC//Hypercore Support T2 level or above Proficient communication skills (written and oral) Time management and task prioritization skills Exceptionally motivated and motivational High attention to detail Steady composure in the face of difficult situations Experience with Scale Computing products a plus Knowledge of current Hyperconvergence, Edge technologies, and emerging trends Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.

We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our varied cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering. **Required Skills:** Business Support Engineer, Networking Responsibilities: 1. Engineering Support at Scale: Collaborate with Meta's business partners and clients to provide proactive and reactive engineering-level support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system for Meta Priority Products 2. On-Call Support: Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends) 3. Technical Relationship Management: Offer continuous technical support and guidance through APIs and Telecommunications Integrations, fostering deep relationships with our partners 4. Alerting & Monitoring: Develop and maintain alerting and monitoring systems to ensure high availability of partner integrations 5. Tooling & Documentation: Create and maintain tooling and documentation to assist partners with integration and adoption, streamlining the process and improving overall experience 6. Supportability & Efficiency: Improve internal operational efficiency by building tooling, leveraging AI, and implementing process optimization, enabling our team to work more effectively and efficiently 7. Data Analysis and Insight Sharing: Analyze information to identify trends and opportunities, recommend improvements, influence product roadmap, and share insights across the team to enhance the support experience 8. Product Enhancements: Collaborate with product engineering team and enhance product features while being voice of the customer 9. Leadership and Cross-Functional Collaboration: Lead cross-functional communication, manage key relationships, and coach team members to make informed decisions to prioritize resources, deliver constructive feedback and achieve common goals **Minimum Qualifications:** Minimum Qualifications: 10. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta 11. 3+ years of experience in software engineering, support engineering, reliability engineering or related field 12. Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management 13. Understanding of network fundamentals and related technologies (TCP/IP, IP Stack, VPN, Routing) 14. Experienced in one or more of the following areas: communicating with wide ranging audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment **Preferred Qualifications:** Preferred Qualifications: 15. Master's degree in Telecommunications, Computer Networks, Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta 16. Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS) 17. Understanding of SMPP, SS7, Value Added Services Platforms (SMS Firewall), and Telco Infrastructure (PGW, GGSN), or similar 18. Understanding of IT infrastructures and network protocols on different layers preferred, with demonstrated knowledge of different data exchange formats and protocols 19. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems 20. Experience with large scale enterprise system development 21. Certified CCNA / CCNP **Public Compensation:** $109,000/year to $165,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Job Description Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening. Desktop Engineer FLSA Status: Non-Exempt Department: IT Reports To: Manager of End User Experience Jackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Desktop Engineer in our Austin office. The incoming Desktop Engineer will provide outstanding end-user technology support in a fast-paced professional environment. This role is responsible for: imaging, configuration, management and maintenance of approved equipment, peripherals and software; maintaining asset life-cycle management through accurate, complete and up-to-date inventory records detailing all technology equipment owned by the firm; managing, maintaining, documenting and implementing assigned software applications; issue resolution, trend identification, customer and departmental technology advocacy, and maintenance of firm assets. ESSENTIAL DUTIES & RESPONSIBILITIES: Specific duties of this position include, but are not limited to: End-User Support & Customer Service: Provide onsite and remote support for attorneys, legal assistants, and administrative staff across multiple firm offices. Deliver high-touch, professional support for time-sensitive legal tasks, client meetings, and executive technology needs, ensuring unparalleled customer service and clear communication. Coordinate with local office administrators to schedule support visits, equipment replacements, and user outreach. Create a consistent end-user experience across all locations, reinforcing the firm's commitment to service excellence. Asset & Inventory Management: Maintain and reconcile asset inventories across assigned firm locations, ensuring devices are properly tagged, tracked, and maintained. Coordinate shipments and deployments of hardware to remote offices and users, ensuring consistency in equipment standards. Perform periodic site visits to verify physical inventory and update asset records in the firm's asset management system. Support firmwide hardware refresh cycles, ensuring smooth rollout and collection across all sites. Collaborate with procurement and Finance to support hardware lifecycle planning and cross-office cost allocation. Technical Troubleshooting: Diagnose and resolve hardware, software, peripheral, and connectivity issues across different office environments. Support and troubleshoot firm-standard applications including Windows OS, Microsoft 365, iManage, VPN, and legal tools. Serve as a Tier 2/3 escalation point for the Service Desk and regional support teams for complex or high-impact issues. Use remote tools and diagnostic scripts to resolve incidents efficiently for users in satellite or home offices. Document all work and resolutions clearly in the firm's ticketing system, ensuring transparency and shared visibility. System Deployment & Maintenance: Image, configure, and deploy desktop and laptop systems according to firm standards at multiple office locations. Perform onsite and remote setup of AV and conferencing technology, including Zoom/Teams rooms and meeting support. Support and maintain peripheral devices such as printers, scanners, docking stations, and video equipment in each office. Apply updates, patches, and OS upgrades through both hands-on and automated methods. Assist with office buildouts, relocations, and closures, ensuring seamless technology transitions. Team Collaboration: Collaborate with IT peers across infrastructure, security, and applications to deliver unified support across offices. Share best practices and regional feedback with leadership to inform service improvements and deployment strategies. Representing IT during onsite visits to local offices, acting as the face of technology support for that location. Support major firmwide rollouts and upgrades, providing field-level feedback, testing, and end-user training. Serve as a liaison between local offices and centralized support teams to escalate issues and resolve bottlenecks. Professional Development: Commitment to staying updated with the latest technological trends and certifications. Provide technical coaching and training to end-users and team members. Participate in firm-sponsored security, compliance, and legal technology training programs. Demonstrate flexibility in handling diverse technical problems and adjusting to new tools and technologies. Reporting & Documentation: Produce regular reporting on ticket trends, issue resolution times, and asset status across firm offices. Update and refine internal documentation, knowledge base articles, and process guides. Track and analyze escalated issues to identify patterns and recommend systemic fixes. QUALIFICATIONS: Associate or bachelor's degree in information technology or related field, or equivalent experience. 3+ years of experience in desktop support or engineering experience, ideally within a multi-office law firm or professional services setting. Proficiency in Windows OS, Microsoft 365, remote access tools (Citrix, VPN). Familiarity with legal applications (iManage, Litera, etc.), and hardware components. Excellent interpersonal skills and ability to work collaboratively in a team environment. Accuracy in documenting issues, solutions, and user interactions. Ability to review and interpret documents and data, with or without reasonable accommodations. Ability to communicate effectively in person, over the phone and through written correspondence. Ability to use a computer, keyboard, and other standard office equipment. Ability to lift light weights such as PC equipment, printers, and other hardware, with or without reasonable accommodations. TECHNICAL SKILLS: SCCM proficiency Intune knowledge Active Directory experience PowerShell experience a plus MDM experience VPN experience Image Deployment Ticketing systems - Service Now a plus Litera Suite experience a plus A/V support Printer and printer vendor support PREFERRED CERTIFICATIONS: CompTIA A+, CompTIA Network +, CompTIA Security + MD-102 (Endpoint Administrator) AZ-900 (Microsoft Azure Fundamentals) WORKING CONDITIONS: Normal office environment with little exposure to excessive noise and temperature. Some travel is expected for this position - travel to other JW offices and/or remote training facilities occasionally required. Will occasionally be required to work more than 37.5 hours per week. Must carry a Firm-provided mobile communications device. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Job Description This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC's corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device What You'll Do as an System Administrator I: · Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing. · Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment. · Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. · Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. · Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production. · Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support. · Perform routine and scheduled audits of all systems, including backups. · Work with vendors to order products and resolve complex technical problems. · All other duties as assigned. What You'll Need: · High school diploma or GED required. · Bachelor's degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience. · Five years of IT experience is preferred. Knowledge, Skills, and Abilities: · Proficiency in Windows operating systems and Microsoft Office applications required. · Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired. · Proficiency with IPv4 networks, DNS, and DHCP required. · Experience with remote support solutions. · Experience using a service desk solution. Other Requirements: · Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds. · Ability to pass criminal and financial background checks. · Occasional travel may be required, up to 5%. Job Type: Full-time Pay rate: 70,000 annually Experience: · IT support: 5 years (Preferred) Work Location: Hybrid remote in Austin, TX 78704

The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients. Responsibilities: Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues Support and document the initiation, execution, and closing activities for a program/project Ensure performance metrics are met or exceeded Develop and maintain program support artifacts throughout the lifecycle of the initiative Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns Simulates and recreates user issues to resolve operational difficulties Recommends system modifications, if required, to reduce user problems Promote and encourage a “one-team” attitude at all levels internally and externally Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Provide Level-2/3 support and troubleshooting to resolve issues Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations Prepare, schedule, coordinate, and complete project assignments Requirements Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365 Experience with Active Directory Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls Excellent time management skills. Ability to problem-solve. Excellent verbal and written communication skills Strong multitasking abilities Analytical and critical thinking skills Ability to work under pressure and complete tasks in a timely manner Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients. Availability for occasional travel to client sites including overnight stays. Qualifications: Associate or bachelor's degree in IT, computer science, or a related field is preferred Minimum 3-year hands on experience in a technical role or related working technical experience Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices. Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred. Experience with MAC iOS a plus Benefits Health, Dental, Vision, and Prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life Insurance Paid Vacation, Sick Leave and Holidays

Create the future of e-health together with us by becoming a Technical Support Engineer I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue. Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert. Your Qualification: Minimum of two years providing technical hands-on support in a professional hardware or software environment. Technical knowledge of CGM Software and Hardware Requirements. Technical knowledge of Microsoft operating systems (Windows workstation and Server) Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring. Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals. Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are seeking a passionate and technically strong engineer who excels at the intersection of information retrieval, machine learning, and large-scale systems, and will help shape the future of brand-aware AI at Adobe. You will design and optimize systems that develop a deep understanding of an enterprise brand by ingesting brand information and creative assets into a scalable, retrievable brand intelligence platform, backed by data-driven, custom ontologies. You will play a critical role in enabling context-aware, large, multi-modal models to access the most relevant, timely, and high-quality information-driving improved reasoning and brand compliance across enterprise marketing workflows. Your work will directly support high-impact Adobe surfaces such as GenStudio for Performance Marketers (GS PeM), Workfront, and Adobe Experience Manager (AEM), ensuring that businesses can create at scale while staying on brand. What you'll do * Build ingestion pipelines for structured and unstructured data sources * Implement sparse and dense, semantic and lexical indexing, as well as metadata enrichment strategies * Contribute to the creation and maintenance of multi-modal brand-specific ontologies and graphs for context linking, disambiguation, and brand-aware creative production * Ensure data freshness, versioning, and reliability in retrieval systems * Implement hybrid search strategies to optimize precision and recall for brand-specific contexts using vector and graph databases * Optimize intelligent query understanding and planning mechanisms for enterprise-grade use cases * Directly engage with product managers and engineers to align retrieval outputs with creative workflows, with unparalleled scalability, efficiency, and performance * Monitor retrieval system health with metrics such as accuracy, latency, and fallback rate * Implement caching, prefetching, and de-duplication strategies to deliver low-latency, high-throughput experiences What you need to succeed * 4+ years of experience in information retrieval, data engineering, or ML infrastructure * Experience in building and deploying RAG pipelines or semantic search systems using well-known search platforms (Elastic, Lucene, Vespa, Pinecone) * Expert programming skills in Python, and experience with frameworks such as Haystack, LangChain, or LangGraph * Extensive expertise in search result evaluation methods * Familiarity with cloud platforms (Azure, AWS) and containerization/orchestration (Docker, Kubernetes) * Understanding of ML pipelines, monitoring, and MLOps standards Preferred Qualifications * Experience with graph databases (Neo4j, TigerGraph) or building knowledge graphs * Experience with streaming platforms such as Apache Flink, Spark Streaming, Kafka Streams * Background in IR/NLP, search engineering, or cognitive computing * Degree in Computer Science, Information Systems, or a related field, or equivalent experience Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $172,500 -- $306,625 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Austin U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - TX - Austin Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our varied cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments. As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers. As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering. Minimum Qualifications * Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta * 3+ years of experience in software engineering, support engineering, reliability engineering or related field * Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management * Understanding of network fundamentals and related technologies (TCP/IP, IP Stack, VPN, Routing) * Experienced in one or more of the following areas: communicating with wide ranging audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment Preferred Qualifications * Master's degree in Telecommunications, Computer Networks, Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta * Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS) * Understanding of SMPP, SS7, Value Added Services Platforms (SMS Firewall), and Telco Infrastructure (PGW, GGSN), or similar * Understanding of IT infrastructures and network protocols on different layers preferred, with demonstrated knowledge of different data exchange formats and protocols * Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems * Experience with large scale enterprise system development * Certified CCNA / CCNP Responsibilities * Engineering Support at Scale: Collaborate with Meta's business partners and clients to provide proactive and reactive engineering-level support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system for Meta Priority Products * On-Call Support: Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends) * Technical Relationship Management: Offer continuous technical support and guidance through APIs and Telecommunications Integrations, fostering deep relationships with our partners * Alerting & Monitoring: Develop and maintain alerting and monitoring systems to ensure high availability of partner integrations * Tooling & Documentation: Create and maintain tooling and documentation to assist partners with integration and adoption, streamlining the process and improving overall experience * Supportability & Efficiency: Improve internal operational efficiency by building tooling, leveraging AI, and implementing process optimization, enabling our team to work more effectively and efficiently * Data Analysis and Insight Sharing: Analyze information to identify trends and opportunities, recommend improvements, influence product roadmap, and share insights across the team to enhance the support experience * Product Enhancements: Collaborate with product engineering team and enhance product features while being voice of the customer * Leadership and Cross-Functional Collaboration: Lead cross-functional communication, manage key relationships, and coach team members to make informed decisions to prioritize resources, deliver constructive feedback and achieve common goals About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Job Description The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients. Responsibilities: Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues Support and document the initiation, execution, and closing activities for a program/project Ensure performance metrics are met or exceeded Develop and maintain program support artifacts throughout the lifecycle of the initiative Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns Simulates and recreates user issues to resolve operational difficulties Recommends system modifications, if required, to reduce user problems Promote and encourage a “one-team” attitude at all levels internally and externally Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Provide Level-2/3 support and troubleshooting to resolve issues Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations Prepare, schedule, coordinate, and complete project assignments Requirements Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365 Experience with Active Directory Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls Excellent time management skills. Ability to problem-solve. Excellent verbal and written communication skills Strong multitasking abilities Analytical and critical thinking skills Ability to work under pressure and complete tasks in a timely manner Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients. Availability for occasional travel to client sites including overnight stays. Qualifications: Associate or bachelor's degree in IT, computer science, or a related field is preferred Minimum 3-year hands on experience in a technical role or related working technical experience Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices. Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred. Experience with MAC iOS a plus Benefits Health, Dental, Vision, and Prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life Insurance Paid Vacation, Sick Leave and Holidays