Technical support engineer jobs in Port Orange, FL - 347 jobs

ADP is hiring an Associate Client Service - Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for! In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. Don't worry if you have no prior tax experience; we'll train you to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. Ready to #MakeYourMark? Apply now! To learn more about Client Service at ADP, visit ************************************************ What you'll do: Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies. Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything. You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training. Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner. TO SUCCEED IN THIS ROLE: You have at least one year of client service and/or call center experience OR a minimum of two years of Insurance/Financial Institution experience. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution. You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: * Experience noted above OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. Preferred Qualifications: * Bilingual in Spanish preferred but not required; ability to communicate effectively with Spanish-speaking clients is a plus * Strong analytical and problem-solving skills with the ability to make informed decisions YOU'LL LOVE WORKING HERE BECAUSE YOU CAN Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impacton the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

Are you ready to transform an industry? At 374Water, our mission is to preserve a clean and healthy environment that sustains life. Our revolutionary AirSCWO technology transforms the most complex wastes - such as biosolids, microplastics, drugs, and PFAS - to clean water, energy, and minerals. We are pioneering a new era of sustainable waste management that supports a circular economy and enables organizations to achieve their sustainability goals. 374Water is a public cleantech company, innovating in the water and waste industries. JOB SUMMARY As a System Field Technician, you will engineer, commission, operate and maintain our AirSCWO systems. This will include providing commissioning support during the initial testing of systems, testing various operating conditions, performing planned and unplanned maintenance and system checks, operating the system, and training clients on operations and maintenance practices on site. The role will require a combination of office work and fieldwork, as well as significant travel and time on-site. As a System Field Technician, you will perform a large number of tasks related to engineering, construction, commissioning, deployment and maintenance of AirSCWO systems. Some of the specific tasks of the System Field Technician: Solve problems you've never seen before Install, operate, and maintain AirSCWOTM systems at clients' facilities Develop and implement commissioning and testing procedures Conduct operational systems tests to meet client and safety needs Maintain, repair, service, and collect data on maintenance activities Review site requirements and utility preparation for site integration Assist with AirSCWOTM system design, development, assembly, and testing Train client personnel on safe operations and maintenance practices Basic Qualifications HS diploma, GED or equivalent 3+yrs experience in mechanical work with a focus on equipment maintenance such as pumps, valves, and compressors. 1+yrs experience working in complex systems or set of systems encompassing high pressure and temperature. 1+yrs experience working in a hazardous materials environment. Must be within a 1 hour commute to Oviedo, Fl site. Must be authorized to work in the United States. No sponsorship available. Additional preferred skills Knowledge and experience in high-pressure, supercritical, hydrothermal, or similar processes Knowledge and experience in plant commissioning and startup including reviewing equipment specifications, and functional descriptions, establishing safety protocols, working with HMI's, etc. Specific relevant areas of expertise in pressure systems, electrical & instrumentation, metallurgy, separations, valves, pumps, etc. Ability to read, create, and maintain engineering documents such as P&IDs, equipment lists, functional descriptions, standard operating procedures (SOPs), O&M manuals, etc. Experience working with electrical systems a plus Proficiency and experience using MS Office, CAD, Visio, and Google Suite, as well as project management and other software applications and tools required to conduct our business Experience working in startup and technology companies Technically focused, comfortable working in a shop or plant environment around industrial equipment Thrives in a fast-paced environment, enjoys working to tight deadlines, embraces challenges, and is dedicated to seeing projects through to satisfactory completion A team player and open to a flexible work environment including travel Able to apply client feedback and implement improvement processes Outstanding social, communication, and interpersonal skills Excellent critical thinking and problem-solving skills Familiarity with industrial plant deployment and operations from a regulatory framework standpoint (e.g., OSHA, emissions/discharge permits, etc.) Fun, creative, and fearless Physical Requirements This position requires using hands to troubleshoot equipment, close vision, and dexterity with fingers This position requires an individual to sit, stand, and move about the facility Ability to lift 40 lbs Travel Requirements * Must be able to travel up to 100% to company, client, partner, and event locations, and spend contiguous weeks on-site with clients. 374Water is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers. You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate-including SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization. About the role A Support Specialist plays a crucial role in supporting the team's mission by processing new referrals and building the foundational groundwork required for Allsup's Social Security disability insurance (SSDI) and Veteran's Disability Appeal Service claims. This position involves a variety of administrative tasks aimed at building claimants' case files, including processing claimant demographic and client-specific data, mailing appropriate correspondence to claimants or the SSA, ensuring deadlines and quality standards are met, and conducting follow-up activities with government agencies and claimants via phone. What you'll do Process a wide-variety of administrative tasks, aimed at building claimants' case files to include claimant demographic and client-specific data. Mail appropriate correspondence to the claimant or SSA including authorization forms, as needed, while ensuring deadlines are met and quality standards are maintained. Review and process authorization forms to ensure accuracy, according to the Social Security Administration's strict guidelines. Review and process all incoming mail, e-mail, and e-faxes, and ensure documents are properly associated with the appropriate case files. Exhibit a high level of attention to detail in reviewing, creating, and updating claimant files. Conduct follow up activity with government agencies regarding status and claimants as needed. Document case notes, thoroughly recording conversations and actions taken. Maintain strict confidentiality of claimant information, procedural manual, and other proprietary information. Qualifications Experience in customer service-related field Ability to work in a fast paced and multi-tasking environment. Ability to input accurate data into our various computer systems. Excellent grammar, spelling, oral and written professional communication skills. Must possess problem-solving abilities. Ability to navigate multiple computer systems and screens simultaneously. Must display a high level of initiative and drive to succeed. Benefits Health, Dental, and Vision Insurance 401(K) Matching Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off Paid Holidays Flexible Spending and Health Savings Account Tuition Reimbursement Pet Insurance Employee Assistance Program DISCLAIMER Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice. Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law. The pay range for this role is: 33,280 - 40,000 USD per year (US)

Product Support Technician Success Profile *This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

Job Description Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: *************************************** Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients' first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as an IT Help Desk Technician at our office in Orlando, FL! Essential Functions: Assisting with local helpdesk issues Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger Thoroughly documenting completed work using the company ticketing system Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools Provide on-call support to office users during some off-hours Knowledge in the following areas are necessary: Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop Troubleshooting Windows installation issues including drivers, printers, scanners, and other software Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department Familiar with patch management and asset inventory technologies and methodology Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks Cutting and terminating Ethernet patch cables Enthusiasm and a genuine interest in technology Competencies: Action Oriented Functional Skills Situational Adaptability Effective Communication Optimizes Work Processes Nimble Learning Required Education and Experience: Experience in a PC/local area network support environment. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software. Ability to diagnose and resolve onsite and remote PC related computing problems. Benefits: Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work Holiday Pay - 11 days of paid designated holidays annually Vacation Pay - 10 days of paid vacation time off annually Sick/Personal Days - 5 days of paid sick/personal time off annually 401K Plan - Company matches at 5% Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums Short and Long-Term Disability - Plan premiums are fully covered by CXI Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.

Technical Support Specialist II Technical Support Specialist II assists all levels of support within the technical support department. The primary responsibility is to be the main contact for customers to provide technical support and service for CrossLink products. Must have a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that clients issues are resolved timely and accurately. Required tasks include resolving escalations from Technical Support Agents. Essential Responsibilities: To receive inbound telephone calls, chat messages, and emails from customers on product questions. To provide customers with a user-friendly explanation and follow-ups developing relationships, assurance, and confidence. Create Jira Issues and ensure issues are fully documented to allow for a seamless escalation to other personnel. Monitor Jira Issues and escalate to ensure problems are handled as expeditiously as possible. Analyze customer cases to identify trends and specific customer pain points to drive improvement in service quality and effectiveness. User professional judgement to resolve problems. Serve as a point of contact for large customers. Assist seasonal technical support agent and resolve/report problems. Owning and driving various aspects of quality assurance from a technical support team perspective. Provide assessment of existing systems and recommend improvement. Work effectively either solo or in a team. Performs additional related duties as assigned by management. Must have excellent communication skills (verbal and written). Prepare for and support new products within technical areas. Preferred Skills: Associates Degree in Computer Science, or 3 years of experience 2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications 2 years Customer Service Bi-Lingual (English/Spanish) Basic knowledge of Tax concepts

The Technology Solutions Analyst is a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires advanced technical knowledge, autonomous decision-making, and a proactive approach to resolving complex IT issues in a highly dynamic, confidential environment. This role requires exercising discretion and independent judgment in planning and delivering customized IT services, driving technology optimization to enhance C-suite productivity.

Resident Technology Support Analyst Reports to: Manager of Resident Support Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the Orlando, FL area. If you are compassionate, patient, and have a “can-do” attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55! The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a full-time position with working hours between 8 am to 5 pm. Position Mission The Resident Technology Support Analyst will be responsible for providing technology support for resident that live in our client's community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting. Requirements Must be upbeat, outgoing and have a cheerful disposition Experience working or volunteering in a senior living setting a plus Ability to build and maintain relationships with residents, their families and the community staff Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed Management experience is a plus Must be able to complete a Level 2 background check (fingerprinting may be required), substance screening, and TB test. Additional requirements may also be required such as masking during flu season. Responsibilities Intake of resident support requests Schedule onsite appointments for technical support Onsite support of resident hardware and software Create and lead group classes on different consumer technology Phone and email support for initial incoming tickets Ticket resolution as per the client service level agreement Detailed documentation within service tickets on issue steps and resolution Excellent customer service on the phone, via email and in person Position Metrics 30 days Will prepare content for first class to be scheduled and presented within 60 days of hire Will demonstrate an understanding of ticket process Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. 90% of tickets assigned will be contacted or worked within the first 24 hours 60 days Will continue to prepare ongoing content and have monthly classes scheduled with topics for the next month determined Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. 95% of tickets assigned will be contacted or worked within the first 24 hours 90 days Will continue to prepare ongoing content and have bi-monthly classes scheduled with topics for the next 3 months determined. Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc) Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form. 100% of tickets assigned will be contacted or worked within the first 24 hours Benefits: Cell phone/internet reimbursement Medical, dental, vision, 401k Responsible paid time off Certification reimbursement Company Culture Our Values: Teamwork Accountability Communication Empathy Leadership Expertise If you want to work for a values driven, high performance company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the formation of Parasol itself. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

Please share profile to [email protected] Duration: Long Term Hybrid Role: Work Persona - Flexible: Weekly on Wednesday and Thursday at the office. Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. What you will do in this role: • Be a Customer Advocate providing support to users/administrators of our platform • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations • Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the ServiceNow?software and platform. • Gain an understanding of?the ServiceNow platform and all?core functionality. • Analyze data with a?view to isolate the potential?cause of the issue. • Involve others to?accomplish personal and group?goals. What you will need to be successful in this role: • Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) • Understanding of Email?Troubleshooting (e.g. Office 365, Exchange )? • Knowledge on Web?Services (SOAP, REST)? • Experience Data Extraction Technologies (e.g. JDBC, ODBC) • Hands-on experience exporting/importing data between separate systemS • Working knowledge on Network troubleshooting (e.g. Ping, Telnet) • Hands on experience in any?bi-directional, integration between two systems? • Some experience with Scripting languages:? JavaScript, Python, Perl, Unix Shell, Windows Shell) • Experience with relational databases (e.g. MySQL, Oracle) • Experience with the gathering and reading of various log files including tools like Splunk Hiring Manager Notes Integrations gets a mix of issue types that typically center around there broad topics: • Email Configuration and Maintenance (Not just Outlook App) • SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions). • Web Services • Scripting /Rest API • Database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time. Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? • Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language • What backgrounds/skills can we be more flexible with that can be learned on the job? • SSO and authentication, Email protocols and servers What will the interview process look like? • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) • Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) • Final Round - Optional

Job DescriptionSalary: Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team. If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you. Key Responsibilities: Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments Provide on-site support at client locations for troubleshooting and deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket resolution and top-tier customer service Participate in on-call rotation for remote support escalations Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure Must be authorized to work in the U.S. and pass a background check Must pass an initial and random drug screening Desired Skills: Proficiency with Office 365 and Google Workspace administration and support Experience deploying and managing Intune with Windows Autopilot Familiarity with Microsoft Defender for Endpoint Working knowledge of Windows PowerShell scripting Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred Experience supporting end users and documenting procedures/user guides Strong written and verbal communication skills Ability to multitask and manage concurrent projects Detail-oriented, self-motivated, and adaptable under pressure Skilled at translating technical concepts into user-friendly explanations Location: ETP Office *NOTE this is not a remote position Full-Time | Competitive Pay | Career Growth Opportunities

Job Description AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies. With a strong focus on excellence, innovation, and customer satisfaction, we are dedicated to sourcing and delivering metal solutions that meet the diverse needs of our clients. IT Systems & ERP Administrator Position Summary The position of IT Systems & ERP Administrator is to support and enhance our technology platforms at a metal distribution company based in Orlando. This role will play a key part in developing internal applications, integrations, and reporting solutions, with a strong focus on the NetSuite ERP system. The ideal candidate will work closely with operations, finance, sales, and leadership to improve system efficiency, data accuracy, and business workflows. IT Systems & ERP Administrator Benefits Competitive compensation Low-cost United Healthcare health insurance premiums Employer paid short/long term disability insurance 401k with matching, financial planning advisor service Tuition reimbursement program Hybrid work schedule Maternity leave flexibility Onsite gym, stocked kitchen, company events, employee perks throughout the year IT Systems & ERP Administrator Key Responsibilities Design, develop, and maintain software solutions supporting business operations, including inventory, purchasing, sales, logistics, and finance Customize, configure, and support the NetSuite ERP platform (SuiteScript, workflows, saved searches, roles, and permissions) Develop and maintain integrations between NetSuite and third-party systems (e.g., EDI partners, shipping systems, CRM, BI tools) Troubleshoot and resolve application, system, and data issues across the ERP and related platforms Collaborate with business stakeholders to gather requirements and translate them into technical solutions Create and maintain technical documentation, system diagrams, and user guides Support data analysis, reporting, and dashboards to improve visibility into operational and financial performance Participate in system upgrades, testing, and deployment of new features Ensure system security, performance, and scalability Provide support for standard business software applications (e.g., Microsoft Office, collaboration tools, line-of-business applications). Assist with software installations, upgrades, licensing, and troubleshooting Work with application owners and vendors to resolve technical issues Support basic scripting or automation tasks as needed Provide technical support for software-related issues Document system configurations, procedures, and troubleshooting steps Follow IT best practices for security, compliance, and change management. IT Systems & ERP Administrator Qualification Requirements Education Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) 3+ years of experience as a Software Engineer or ERP-focused developer Hands-on experience with NetSuite ERP, workflows, and saved searches Strong proficiency in at least one general-purpose programming language (e.g., JavaScript, Python, C#, or Java) Experience working with APIs, web services (REST/SOAP), and system integrations Solid understanding of relational databases and SQL Strong problem-solving skills and attention to detail Ability to communicate effectively with both technical and non-technical stakeholders Preferred Qualifications Experience in distribution, manufacturing, or supply chain environments Familiarity with EDI, inventory management, and warehouse operations Experience with reporting/BI tools and data visualization NetSuite certifications (Administrator, SuiteFoundation, or Developer) Experience supporting cloud-based or SaaS applications

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Sr. Fielding Support / Network Engineer Description of specific duties in a typical workday for this position: * The Fielding Support / Network Support Engineer provides technical engineering and operational support for the fielding, integration, configuration, and sustainment of training, simulation, instrumentation, and networked systems in support of Government programs. This role supports both pre-deployment preparation and on-site fielding activities to ensure systems are installed, configured, tested, and operational in accordance with contractual requirements and Government standards. * Responsibilities include supporting system fielding events, coordinating site readiness activities, and performing network configuration, troubleshooting, and performance validation. The engineer assists with integration of hardware, software, and network components; supports system setup, checkout, and verification; and resolves technical issues impacting system availability or performance. * The Fielding Support / Network Support Engineer provides on-site and remote network support, including configuration and maintenance of routers, switches, servers, and associated network infrastructure. The role supports secure network connectivity, data flow, and interoperability in compliance with Government cybersecurity and information assurance requirements. * Additional duties include supporting Government Acceptance Testing (GAT), site acceptance activities, and field exercises; documenting configurations, issues, and resolutions; supporting after-action reviews and lessons learned; and coordinating with program offices, engineers, cybersecurity personnel, and contractors to ensure successful fielding and sustainment. Requirements (Years of experience, Education, Certifications): * Bachelor's degree in data science, Computer Science, Information Systems, Engineering, Mathematics, Statistics, or a related technical field * Minimum of 10 years of experience supporting fielding, networking, or systems integration activities * Demonstrated experience with: * Network configuration, troubleshooting, and sustainment * Fielding and integration of networked systems * Hardware and software installation and checkout * Supporting on-site technical operations and field events * Active Secret security clearance * Must be authorized to handle Controlled Unclassified Information (CUI) Additional Requirements * Ability to travel in support of fielding events and on-site operations Nice to Have (skills that are not required, but nice to have): * Experience supporting DoD or Army training and simulation environments * Familiarity with Government fielding processes and acceptance testing * Knowledge of network security, information assurance, and RMF concepts * Experience operating in deployed or field environments This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Job Description Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Sr. Fielding Support / Network Engineer Description of specific duties in a typical workday for this position: The Fielding Support / Network Support Engineer provides technical engineering and operational support for the fielding, integration, configuration, and sustainment of training, simulation, instrumentation, and networked systems in support of Government programs. This role supports both pre-deployment preparation and on-site fielding activities to ensure systems are installed, configured, tested, and operational in accordance with contractual requirements and Government standards. Responsibilities include supporting system fielding events, coordinating site readiness activities, and performing network configuration, troubleshooting, and performance validation. The engineer assists with integration of hardware, software, and network components; supports system setup, checkout, and verification; and resolves technical issues impacting system availability or performance. The Fielding Support / Network Support Engineer provides on-site and remote network support, including configuration and maintenance of routers, switches, servers, and associated network infrastructure. The role supports secure network connectivity, data flow, and interoperability in compliance with Government cybersecurity and information assurance requirements. Additional duties include supporting Government Acceptance Testing (GAT), site acceptance activities, and field exercises; documenting configurations, issues, and resolutions; supporting after-action reviews and lessons learned; and coordinating with program offices, engineers, cybersecurity personnel, and contractors to ensure successful fielding and sustainment. Requirements (Years of experience, Education, Certifications): Bachelor's degree in data science, Computer Science, Information Systems, Engineering, Mathematics, Statistics, or a related technical field Minimum of 10 years of experience supporting fielding, networking, or systems integration activities Demonstrated experience with: Network configuration, troubleshooting, and sustainment Fielding and integration of networked systems Hardware and software installation and checkout Supporting on-site technical operations and field events Active Secret security clearance Must be authorized to handle Controlled Unclassified Information (CUI) Additional Requirements Ability to travel in support of fielding events and on-site operations Nice to Have (skills that are not required, but nice to have): Experience supporting DoD or Army training and simulation environments Familiarity with Government fielding processes and acceptance testing Knowledge of network security, information assurance, and RMF concepts Experience operating in deployed or field environments This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Network Support Engineer. Job Type: Full Time Requirements: The Candidate shall have the following technical competency: Technical, analytical and personal skills. Knowledge of Cisco Virtual Routing and Forwarding (VRF-lite) configuration. Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. Knowledge, configuration, and maintenance of Cisco 6509, 6500 series data center equipment. Knowledge, configuration, and maintenance of Cisco Catalyst 4000, 3000 access layer switches. Knowledge, configuration and maintain Cisco Wireless Local Area Network (WLAN) systems 5500 series controllers, 3000 series access points (AP). Cisco Access Control Server (ACS) 802.1X end point administration. Conducts core services installs and management of Virtual LAN's (VLAN) enterprise wide. Performs life cycle management of all network assets. Manages enterprise network architecture, routing, routed, metro-e LAN's and VRF's. 10 years of Cisco experience. Knowledge of wireless controllers. ISC2 Certified Information Systems Security Professional. Duties: The Candidate will be responsible for: Comprehensive Network Management: Designing, configuring, and maintaining LAN (both wired and wireless), IP address schemes, DNS, WINS, and Ether-Channel/Bonding. This includes managing multi-site network operations, enterprise network architecture, routing (including VRFs), and interconnections between all OVAHCS locations. Industrial Control Network (ICN) Specialization: Leading the design, implementation, maintenance, and support of the ICN. This involves managing ICN IP space, coordinating new system installs, providing SME (Subject Matter Expert) support on the 6550-process, and offering support for various ICN-connected systems like CCTV, AMAG, Metasys (JCI), and storage devices, including migrating JCI network equipment to VA OIT. Troubleshooting and Support: Proactively monitoring and troubleshooting network hardware, software, IP telephones, and security systems to resolve operational issues and restore services promptly. This includes responding to ICN inquiries from diverse stakeholders. Project Management & Documentation: Leading and managing assigned network projects, developing project plans for migrations, coordinating with other contractors for MAC (Moves, Adds, Changes) related to ICN equipment, and maintaining thorough technical documentation for ICN and telecommunication room configurations. Security & Compliance: Maintaining a deep understanding of internet basics (DNS, Security, IP Routing, HTTP, VPN, Email Routing), ensuring secured access for wireless networks, and providing support for CCTV and Access Control Systems hardware and software.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies. With a strong focus on excellence, innovation, and customer satisfaction, we are dedicated to sourcing and delivering metal solutions that meet the diverse needs of our clients. IT Systems & ERP Administrator Position Summary The position of IT Systems & ERP Administrator is to support and enhance our technology platforms at a metal distribution company based in Orlando. This role will play a key part in developing internal applications, integrations, and reporting solutions, with a strong focus on the NetSuite ERP system. The ideal candidate will work closely with operations, finance, sales, and leadership to improve system efficiency, data accuracy, and business workflows. IT Systems & ERP Administrator Benefits Competitive compensation Low-cost United Healthcare health insurance premiums Employer paid short/long term disability insurance 401k with matching, financial planning advisor service Tuition reimbursement program Hybrid work schedule Maternity leave flexibility Onsite gym, stocked kitchen, company events, employee perks throughout the year IT Systems & ERP Administrator Key Responsibilities Design, develop, and maintain software solutions supporting business operations, including inventory, purchasing, sales, logistics, and finance Customize, configure, and support the NetSuite ERP platform (SuiteScript, workflows, saved searches, roles, and permissions) Develop and maintain integrations between NetSuite and third-party systems (e.g., EDI partners, shipping systems, CRM, BI tools) Troubleshoot and resolve application, system, and data issues across the ERP and related platforms Collaborate with business stakeholders to gather requirements and translate them into technical solutions Create and maintain technical documentation, system diagrams, and user guides Support data analysis, reporting, and dashboards to improve visibility into operational and financial performance Participate in system upgrades, testing, and deployment of new features Ensure system security, performance, and scalability Provide support for standard business software applications (e.g., Microsoft Office, collaboration tools, line-of-business applications). Assist with software installations, upgrades, licensing, and troubleshooting Work with application owners and vendors to resolve technical issues Support basic scripting or automation tasks as needed Provide technical support for software-related issues Document system configurations, procedures, and troubleshooting steps Follow IT best practices for security, compliance, and change management. IT Systems & ERP Administrator Qualification Requirements Education Bachelor s degree in Computer Science, Information Systems, or a related field (or equivalent experience) 3+ years of experience as a Software Engineer or ERP-focused developer Hands-on experience with NetSuite ERP, workflows, and saved searches Strong proficiency in at least one general-purpose programming language (e.g., JavaScript, Python, C#, or Java) Experience working with APIs, web services (REST/SOAP), and system integrations Solid understanding of relational databases and SQL Strong problem-solving skills and attention to detail Ability to communicate effectively with both technical and non-technical stakeholders Preferred Qualifications Experience in distribution, manufacturing, or supply chain environments Familiarity with EDI, inventory management, and warehouse operations Experience with reporting/BI tools and data visualization NetSuite certifications (Administrator, SuiteFoundation, or Developer) Experience supporting cloud-based or SaaS applications

Network Support Engineer. Job Type: Full Time Requirements: The Candidate shall have the following technical competency: Technical, analytical and personal skills. Knowledge of Cisco Virtual Routing and Forwarding (VRF-lite) configuration. Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. Knowledge, configuration, and maintenance of Cisco 6509, 6500 series data center equipment. Knowledge, configuration, and maintenance of Cisco Catalyst 4000, 3000 access layer switches. Knowledge, configuration and maintain Cisco Wireless Local Area Network (WLAN) systems 5500 series controllers, 3000 series access points (AP). Cisco Access Control Server (ACS) 802.1X end point administration. Conducts core services installs and management of Virtual LAN's (VLAN) enterprise wide. Performs life cycle management of all network assets. Manages enterprise network architecture, routing, routed, metro-e LAN's and VRF's. 10 years of Cisco experience. Knowledge of wireless controllers. ISC2 Certified Information Systems Security Professional. Duties: The Candidate will be responsible for: Comprehensive Network Management: Designing, configuring, and maintaining LAN (both wired and wireless), IP address schemes, DNS, WINS, and Ether-Channel/Bonding. This includes managing multi-site network operations, enterprise network architecture, routing (including VRFs), and interconnections between all OVAHCS locations. Industrial Control Network (ICN) Specialization: Leading the design, implementation, maintenance, and support of the ICN. This involves managing ICN IP space, coordinating new system installs, providing SME (Subject Matter Expert) support on the 6550-process, and offering support for various ICN-connected systems like CCTV, AMAG, Metasys (JCI), and storage devices, including migrating JCI network equipment to VA OIT. Troubleshooting and Support: Proactively monitoring and troubleshooting network hardware, software, IP telephones, and security systems to resolve operational issues and restore services promptly. This includes responding to ICN inquiries from diverse stakeholders. Project Management & Documentation: Leading and managing assigned network projects, developing project plans for migrations, coordinating with other contractors for MAC (Moves, Adds, Changes) related to ICN equipment, and maintaining thorough technical documentation for ICN and telecommunication room configurations. Security & Compliance: Maintaining a deep understanding of internet basics (DNS, Security, IP Routing, HTTP, VPN, Email Routing), ensuring secured access for wireless networks, and providing support for CCTV and Access Control Systems hardware and software. Powered by JazzHR ToYADIaOto