Technical support engineer jobs in Portsmouth, VA - 378 jobs

Clearance: IT-I Critical Sensitive, Secret (SSBI/T5 Required) 100% on-site/ 8 hrs. - between 0630 - 1730 Security+ CE or better The place of performance can be any of the following: LA Tracy, CA, Columbus, OH, Ft Belvoir, VA, Richmond, VA, Norfolk, VA, Dayton, OH; Ogden, UT Nationwide IT Services, NIS, is seeking a Systems Engineer for a potential opportunity to support our DLA customer. Support Cloud Failover & Recovery: Perform pre, post, and test failover responsibilities in support of Information System Contingency Plan (ISCP) activities for DLA replicated applications hosted within the government cloud environments. Provide technical support, guidance, and hands-on delivery in the planning, implementation, and ongoing operations. Participate in technical research and development to enable continuing innovation within the existing cloud infrastructure. Ensure that on-premises and cloud hardware, operating systems, software systems, and related procedures adhere to organizational values and regulatory requirements. Document specifications, project plans, configurations, test plans, and results. Depicts complex ideas, issues, and designs to varied audiences; communicates project. Monitor and report on existing data restore and disaster recovery capabilities for both on-premises and cloud environments. Recommend improvements/efficiencies. Coordinate/perform/document Disaster Recovery (DR) failovers within cloud environments. Ensure high availability and performance expectations of critical enterprise applications/systems operating within the cloud environment. Develop, integrate, and oversee storage arrays, fiber switches, and associated components. Maintain and oversee data backup solutions to ensure mission objectives are met for both on-premises and cloud environments. Research, build, and implement file-sharing technologies to meet customer requirements. Perform checks and preventive maintenance. Perform storage analysis, capacity planning, and performance planning of storage components. Author/document policies and procedures to support the operational storage environment and participate in the design and ongoing refinement of procedures and policies. Prepare reports on storage administration best practices, new technologies, etc., and recommend enhancements and configuration changes to improve and optimize storage technologies. Augment government staff specifically about cloud technology-related tasks. Assist with System Administration related tasks in support of storage and backup infrastructure. Assist with security system administration for hardware and software supporting DLA storage and backup operations. Perform annual failover/disaster recovery testing of enterprise file shares hosted in the government cloud environment. Provide after-action reports detailing the failover responsibilities supported. Troubleshoot and advise on advanced storage issues/deficiencies. Required Skills and Experience Five (5) years of overall professional experience in the engineering field including evaluation, manufacture, and integration of enterprise-level storage and backup software technologies. Three (3) years of hands-on experience managing hybrid storage infrastructure (Azure cloud and/or Amazon Web Services). Two (2) years of hands-on experience with enterprise SAN (Storage Area Network) management to include capabilities and technologies such as Fiber Channel zoning, iSCSI, FCoE (Fiber Channel over Ethernet) unified fabric, HBA/CNA (Host Bus Adapter/Converged Network Adapter), storage controllers, and LUN (Logical Unit Number), RAID (Redundant Array of Independent Disks), and file sharing / NAS (Network Addressable Storage). Hands-on experience with enterprise hierarchical storage system management; operation of enterprise backup/restore services, using products such as Veritas NetBackup, Amazon Web Services (AWS) Backup, or Microsoft Azure Recovery Services/Site Recovery. Two (2) years of hands-on experience working with Department of Defense (DoD) IT systems. About Nationwide IT Services NIS is an IT and Management consulting company, designated 8(a) by the SBA, and a CVE-verified Service-Disabled Veteran Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status. 2024-133

Job DescriptionDescription: For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements: What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

Job Title: Help Desk Support Specialist II Department: Operations - Services Reports To: RavenTek Program Manager Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist II provides advanced front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as an initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports mission-critical operations by delivering reliable, professional IT support services and maintaining high levels of customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities Serve as the initial point of contact for troubleshooting hardware and software issues while providing professional and courteous customer service to all users. Respond to end-user phone, email, or chat requests for technical support in a timely manner while gathering accurate information to diagnose reported problems. Resolve computer, application, system, device, access, and performance issues by applying established troubleshooting procedures and technical knowledge. Utilize product documentation, knowledge bases, and solution databases to research, analyze, and resolve technical issues effectively. Advise users on appropriate methods to resolve issues independently and provide guidance on how to prevent future technical problems. Document incidents, troubleshooting steps, and resolutions using approved help desk systems and tools to ensure accurate recordkeeping. Fulfill established service level standards for response time, resolution quality, and customer satisfaction. Maintain accurate and up-to-date documentation of all support activities and user interactions. Provide support for both legacy systems and modern software applications operating across multiple platforms. Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. Complete required compliance training as assigned. Other duties as assigned. Travel up to 10% may be required. Knowledge and Critical Skills Strong customer service orientation with the ability to interact professionally and patiently with users at all levels. Demonstrated technical troubleshooting skills across hardware, software, and application environments. Knowledge of Windows operating systems and common enterprise software tools. Basic networking knowledge, including connectivity and access troubleshooting concepts. Understanding of IT security practices and the importance of protecting sensitive information. High attention to detail to ensure accurate documentation and issue resolution. Ability to work effectively both independently and collaboratively within a team environment. Education & Work Experience High school diploma or equivalent required. Up to 3 years of technical support experience required. Experience with help desk tools, ticket management systems, and standard IT support procedures. Certifications, Licenses CompTIA A+ certification or equivalent entry-level technical certification, preferred. HDI certification, preferred. Additional relevant technical certifications, preferred. Special Requirements Must be able to obtain and maintain Secret level clearance. Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Full-time (3:30 - Midnight or Midnight - 9 am ) **Shift Differential Available** Position Overview: As a Residential Aide, you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment. Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population. Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences. Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth. Qualifications: HS Diploma / GED (General Equivalency Diploma) General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word). Must possess a current valid driver's license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position. CPR/MANDT certification - training provided locally and updated as required. Preferred: Six (6) months experience working in a behavioral healthcare setting. Basic knowledge of addiction and the recovery process. Responsibilities: Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment. Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation. Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction. Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns. Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture. Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates. Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.). Document in patient records timely, accurately, and appropriately. Provide transportation for patients or coordinate transportation with appropriate team members, as required. Assist with AMA identification and intervention. Perform other duties as assigned. Join our team & Start Saving Lives Today

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Under the direction of the Supervisor of Technology Support Services, performs routine work. Work involves assisting team members with the servicing and repairing of computer hardware (desktops, laptops, and mobile computing devices), applications, and associated peripherals to include preventive maintenance and component replacement. Work requires providing professional customer service to staff and students. The work is dispatched from the help desk. Essential Duties Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals. Assists with resolving computer hardware, application, and associated peripherals problems. Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals. Familiar in the use of tools and equipment employed in testing and repairing of assigned systems. Tracks all work performed in the help desk work order system. Can travel to and from school's/work sites in the performance of duties. Utilizes appropriate safety equipment in the performance of duties. Conforms to all departmental procedures and policies. Models nondiscriminatory practices in all activities. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Minimum Qualifications (Knowledge, Skills and Abilities Required) Must possess a High School diploma. Must be able to demonstrate entry level experience in computer hardware and network support. Must possess a basic understanding of Windows 7 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols. Must possess sound communication, customer service and professional skills. Ability to work effectively with team members and, at times, without direct supervision; establish and maintain effective working relationships with co-workers and end-users; utilize time efficiently; follow oral and written instructions. Must be able to operate a motor vehicle and possess a valid Virginia Driver's License. For a complete job description visit ********************************************************************************

Norfolk, Virginia, US Hampton, Virginia, US Chesapeake, Virginia, US Richmond, Virginia, US Virginia Beach, Virginia, US Information Technology 12555 Full-Time $5 - $200000 Description & Qualifications** **Position Description & Qualifications** Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: + Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components + Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance + Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues + Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems + Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions To be successful in this role, you will have: + An active DoD SECRET security clearance + An up to date Information Assurance Technical (IAT) Level II baseline certification + High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline + IT related knowledge and experience particularly in providing AV/VTC support + Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems + Travel up to 10% **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Solvere Technical Group is seeking an Information Warfare Advisor / Support to join our team. The role involves providing expertise and support in the field of information warfare to enhance organizational strategies and operational effectiveness. The ideal candidate will have a strong background in information warfare and cyber operations. Responsibilities: Will perform daily monitoring of readiness of Information Warfare (IW), Cryptology (CRY), and Electronic Warfare (EW) issues through official message traffic, email correspondence, verbal tasking, or other communication means, and provide findings to the Force Information Warfare Officer (F-IWO) and staff. Shall perform assessment of policy changes for impact to Fleet stakeholders while providing feedback of suggested changes. Will provide regular departmental formal briefing update regarding IW, EW, and Intel matters that impact manning, training, and equipping COMNAVSURFLANT surface combatants. Will coordinate IW, EW, and Intel capability requirements with USFFC, Cyber command and Fleet commanders in support of deploying CNSL surface combatants. Will coordinate with Strike Group Cryptologic Resource Coordinators and IWC's on all aspects of IW, EW, and Intel equipment with respect to integration, certification, evaluation, and operation of equipment. Will coordinate with In Service Engineering Agent on all aspects of IW, EW, and Intel equipment with respect to integration, certification, evaluation, and operation of equipment. Will coordinate with Fleet Cyber Command on all aspects of IW, EW, and Intel capability development of experimental equipment and projects during all phases of design, development, testing, and fielding. Will coordinate with Fleet Electronic Support Command, Regional Maintenance Centers (RMC)), and In Service Engineering Agent (ISEA) on all critical aspects of IW, EW, and Intel system operations to include logistics assistance to forward deployed platforms sourced from CONUS. Will coordinate with Fleet Directors, Navy Warfare Development Center, Fleet Information Warfare Centers, U.S. Atlantic, and subordinate commands to develop standardized IW, EW, and Intel tactics, techniques and procedures, doctrine, training, and evaluation programs. Will attend teleconferences, video teleconferences (VTCs), and internal and external meetings in lieu of or in addition to the F-IWO and staff. Will document meeting minutes and prepare any necessary visual aids to support meeting requirements. Qualifications: Possess ten (10) years of experience in NAVY cyber security, cryptology (CRY), Electronic Warfare (EW), and Information Warfare (IW). Must have ability to make readiness determinations, and affect from equipment status reports, training reports, and fleet metrics to make recommendations to leadership. Experience as an Information Warfare Commander or equivalent is highly desirable Security Requirements: Active Secret Clearance. Travel: Travel possible up to 25% of the time BENEFITS Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company's 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans. About the Company Visit: ************************ Solvere Technical Group is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on disability, protected veteran status or any other characteristics protected by law.

Full-time Description For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Title: Help Desk Support Specialist I Department: Operations - Services Reports To: RavenTek Program Manager Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist provides front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as the initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports the mission by delivering reliable, professional IT support services that enable mission-critical operations and maintain high customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities Serve as the initial point of contact for end-user technical support requests via phone, email, or chat. Troubleshoot and resolve basic hardware, software, system, device, access, and performance issues. Support installation, configuration, and upgrades of software and hardware. Set up user profiles, manage user access, and perform password resets. Utilize product documentation, knowledge bases, and solution databases to research and resolve issues. Advise users on best practices to prevent recurring technical problems. Document incidents, resolutions, and support activities using help desk ticketing systems. Escalate unresolved or complex issues to appropriate technical teams or higher support tiers. Support both legacy applications and modern web-based applications across multiple operating systems. Fulfill service level agreements for response time, resolution quality, and documentation accuracy. Maintain accurate and complete records of all support activities. Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. Complete required compliance training as assigned. Travel up to 10% may be required. Other duties as assigned. Knowledge and Critical Skills Strong customer service orientation and professional demeanor. Basic understanding of computer systems, applications, and operating systems. Knowledge of Windows operating systems. Familiarity with help desk tools, ticketing systems, and troubleshooting procedures. Understanding of IT security best practices. Effective verbal and written communication skills. Strong problem-solving and analytical abilities. Attention to detail and documentation accuracy. Ability to work effectively both independently and as part of a team. Willingness and ability to learn new technologies and processes. Education & Work Experience High school diploma or equivalent required. Up to 2 years of technical experience required. Certifications, Licenses CompTIA A+ certification, preferred. HDI certification, preferred. Other relevant IT support certifications, preferred. Special Requirements Must be able to obtain and maintain Secret level clearance. Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Full-time 3:30 pm - Midnight or Midnight - 9:00 am “I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I've ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.” -Patient, Pinnacle Treatment Centers About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 30,000 individuals daily resulting in a network of care spanning across the country. Position Overview: As a Residential Aide, you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment. Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population. Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences. Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth. Qualifications: HS Diploma / GED (General Equivalency Diploma) General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word). Must possess a current valid driver's license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position. CPR/MANDT certification - training provided locally and updated as required. Preferred: Six (6) months experience working in a behavioral healthcare setting. Basic knowledge of addiction and the recovery process. Responsibilities: Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment. Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation. Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction. Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns. Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture. Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates. Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.). Document in patient records timely, accurately, and appropriately. Provide transportation for patients or coordinate transportation with appropriate team members, as required. Assist with AMA identification and intervention. Perform other duties as assigned. Join our team & Start Saving Lives Today

Norfolk, Virginia, US Hampton, Virginia, US Chesapeake, Virginia, US Richmond, Virginia, US Virginia Beach, Virginia, US Information Technology 12555 Full-Time $5 - $200000 Description & Qualifications** **Position Description & Qualifications** Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: + Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components + Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance + Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues + Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems + Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions To be successful in this role, you will have: + An active DoD SECRET security clearance + An up to date Information Assurance Technical (IAT) Level II baseline certification + High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline + IT related knowledge and experience particularly in providing AV/VTC support + Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems + Travel up to 10% **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Solvere Technical Group is seeking a skilled NMCI/Flank Speed End User Support professional to join our team. The ideal candidate will provide technical support and assistance to end users in a timely and efficient manner. Responsibilities: Provide NMCI/Flank Speed end user support. Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management. Manage, maintain, and track NMCI seat and peripheral Contract Line-Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands. Develop project and program plans and milestones and participate in program reviews, status assessments, project and program planning, and project status reviews. Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services. Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission. Provide hands on assistance for issues that do not require direct NMCI Help Desk support. Configure laptops for remote access to support CNSL staff travel. Maintain an accurate inventory of NMCI and government assets. Provide end user support for NMCI hardware and software to include various Microsoft products. Assist with printer and peripheral devices. Qualifications: Possess five (5) years of experience working with NMCI networks. Experience must include: Knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. Experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service. Clearance Requirements: Active Secret Clearance Physical Requirements: This position may involve physical activities typical of a professional work environment. Specific physical demands will vary depending on the role and work setting BENEFITS Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company's 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans. About the Company Visit: ************************ Solvere Technical Group is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on disability, protected veteran status or any other characteristics protected by law.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Norfolk, Virginia, US Hampton, Virginia, US Chesapeake, Virginia, US Richmond, Virginia, US Virginia Beach, Virginia, US Information Technology 12555 Full-Time $5 - $200000 Description & Qualifications** **Position Description & Qualifications** Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: + Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components + Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance + Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues + Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems + Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions To be successful in this role, you will have: + An active DoD SECRET security clearance + An up to date Information Assurance Technical (IAT) Level II baseline certification + High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline + IT related knowledge and experience particularly in providing AV/VTC support + Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems + Travel up to 10% **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .