Help Desk Technician
Technical support technician job in Houston, TX
Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered.
The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations.
Essential Duties/Responsibilities:
• Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests.
• Utilize remote capabilities to assist with troubleshooting.
• Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration.
• Offer desktop site support by determining the best solutions based on customer-provided details.
• Resolve issues related to installed computer software.
• Troubleshoot printer connection problems.
• Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase.
• Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access.
• Perform password resets for various websites and applications.
• Document and log incident tickets using the Service Now tracking tool.
• Provide support for mobile iOS/Android phones and tablets.
• Assist with VPN software connection issues.
• Create Cisco ISE Vendor VPN accounts.
• Manage OKTA accounts and groups.
• Support Citrix DaaS/VDI on company-issued and customer-owned devices.
Working Conditions:
• Some overtime may be required for special projects.
• Travel up to 10%.
Minimum Requirements:
• Possess multi-tasking skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure while maintaining a customer service attitude.
• Experience in troubleshooting hardware, software, and network connectivity issues.
• Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes.
• Self-motivated with attention to detail.
• Ability to organize workload, set priorities, and meet deadlines.
• Effective communication and interpersonal skills.
• Ability to maintain confidentiality of information.
• Flexibility to work rotating on-call schedules and backfill for peers when needed.
• Willing to work overtime mornings, afternoons and weekends.
Preferred Qualifications:
• On-prem ADAC/ADUC administration knowledge.
• Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin.
• Experience with OKTA support and administration.
• Proficiency in Microsoft O365 support.
• Familiarity with Service Now and JIRA ticketing systems.
• SAP support and administration knowledge.
• Citrix cloud support and administration expertise.
• Support for Windows and Mac operating systems.
• Knowledge of iOS and Android.
• Cisco ISE support and administration skills.
• Mobile Iron MDM knowledge.
• Understanding of Windows registry and environment variables.
• Experience with Oracle ODBC data source troubleshooting and DSN entry.
Additional Knowledge, Skills, and Abilities:
• Multi-tasking skills.
• Strong communication skills.
• Ability to work under pressure.
• Attention to detail.
• Decision-making capabilities.
• Time management skills.
• Ability to identify process improvements.
• Self-motivation.
• Conflict resolution skills.
• Ability to redirect problems to appropriate resources.
• Leadership qualities.
• Adaptability.
IT Support Specialist (Bilingual)
Technical support technician job in Houston, TX
About Us
We are a fast-growing software development company serving the restaurant, hospitality, and small business retail industries. Our platform provides Point of Sale (POS) and business solutions tailored to our merchants. We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences.
Why This Role Matters
As the first point of contact for technical issues, you play a critical role in keeping businesses operational. Your work directly impacts merchant uptime, support satisfaction, and the overall reliability of our POS ecosystem.
A Day in the Life
Answer inbound support calls and resolve issues in real time.
Troubleshoot POS terminals, printers, kitchen devices, tablets, scanners, and peripherals.
Diagnose network issues (IP conflicts, offline devices, router/switch connectivity).
Review basic logs or SQL-based data points for troubleshooting.
Document tickets clearly and completely.
Collaborate with Support Specialists on escalated or complex cases.
If you're someone who enjoys problem-solving, learning new systems, and helping customers succeed, this role is a strong fit.
Position Overview
The L1 IT Support Specialist provides technical troubleshooting for restaurant and retail POS systems. This role works closely with other Support Specialists to resolve incidents quickly and effectively.
Responsibilities
Technical Support & Troubleshooting
Provide front-line POS support for restaurants, retail, and small business clients.
Diagnose and troubleshoot hardware/software issues, including POS terminals, printers, scanners, tablets, and peripherals.
Identify and resolve networking/broadband issues (LAN/WAN, device connectivity, IP configuration).
Perform basic SQL-related checks and assist with database incident troubleshooting.
Conduct technical research and collaborate with partners or internal teams for escalated resolution.
Documentation & Collaboration
Maintain and update troubleshooting documentation, SOPs, and FAQs.
Log accurate, detailed ticket notes for all interactions.
Report recurring issues and contribute to long-term process improvements.
Work with Support Specialists to ensure timely resolution of all cases.
What Success Looks Like (First 90 Days)
Responds quickly and professionally to all incoming support requests.
Resolves the majority of L1-level issues independently.
Demonstrates accurate troubleshooting and proper escalation judgment.
Maintains clean, complete, and consistent ticket documentation.
Receives positive merchant feedback regarding communication and clarity.
Qualification & Requirement
Technical Skills
1+ years of IT experience; POS experience in the restaurant industry is a strong plus.
Experience with Linux, Windows, and Android operating systems.
Understanding of Active Directory environments.
Basic knowledge of SQL Server/database environments.
Knowledge of computer networking (IP addressing, routing basics, switches, DHCP).
Experience with POS systems or payment hardware is preferred.
Professional Skills
Customer service, help desk, or remote support experience preferred.
Strong analytical and problem-solving abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Restaurant industry experience is a plus.
Additional
Bilingual is a plus (English + Spanish, Chinese, or Vietnamese).
Must be organized, detail-oriented, and capable of working in a fast-paced environment.
Why Join Us?
Opportunity to grow within a rapidly expanding tech company.
Work directly with real-world restaurant and retail operations.
Supportive, collaborative team environment.
Direct impact on customer operations and system reliability.
Customer Support and Electronics Technician
Technical support technician job in Spring, TX
Technical Support Specialist I
Spring, TX | Full-Time | In-Office | Some Travel
Sneed Coding Solutions, Inc. is growing, and we're looking for a hands-on, energetic Technical Support Specialist I to help customers keep their thermal inkjet (TIJ) printers running smoothly on production lines across the U.S. If you enjoy solving problems, talking with people, and working with your hands, this is an opportunity to build a technical career - and we will train you.
What You'll Do
Help customers by phone, email, chat, and video with TIJ printer setup and troubleshooting
Perform bench testing and light repairs in our Spring, TX facility
Support occasional onsite installations and operator training
Learn packaging equipment support over time (we train you)
Document customer cases and provide clear resolutions
What You Bring
Mechanical or technical aptitude (you like to figure out how things work)
Great communication and patience with customers
Basic computer skills and willingness to learn
Positive attitude and team-player mindset
Valid driver's license (some travel required)
Why You'll Love It Here
We invest in your growth
Clear path to Level 2 and Field Technician roles
Monday-Friday, 8am-5pm schedule
Supportive, friendly team environment
Compensation & Benefits
$45,000-$55,000 base salary
Paid holidays, PTO, benefits, and travel reimbursement
Quorum Software Support Analyst
Technical support technician job in Houston, TX
Houston, TX
Hybrid - Onsite Monday-Wednesday.
Contract to Hire
About the Role
We are seeking a Software Support Analyst to join our IT Business Applications team. This role will focus on supporting key business applications, ensuring smooth operations and assisting with new projects across the business.
You'll be part of a team responsible for 100+ applications, working to ease operational pain points and deliver reliable support.
Key Responsibilities
Provide day-to-day support for business applications
Troubleshoot and resolve user issues efficiently
Partner with IT and business stakeholders to support new initiatives
Assist in streamlining processes and improving user experience
Contribute to overall application stability and performance
Qualifications
Experience supporting business software and related applications
Strong background in application support and IT business systems
Excellent problem-solving and communication skills
Ability to work in a hybrid environment and collaborate across teams
Desktop Support Technician
Technical support technician job in Houston, TX
The Desktop Support Technician I provides front-line technical support to end users across the firm. This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations.
Key Responsibilities:
Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues.
Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.).
Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals.
Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed.
Maintain accurate documentation of troubleshooting steps, resolutions, and inventory.
Support day-to-day ticket intake, prioritization, and follow-up through the IT support system.
Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime.
Provide friendly, patient, and professional customer service to staff across all levels of the firm.
Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities.
Qualifications:
1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus).
Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools.
Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms.
Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.).
Excellent communication, problem-solving, and customer service skills.
Organized, reliable, and able to work in a fast-paced environment with multiple priorities.
Willingness to learn, grow, and take on new tasks with guidance from senior team members.
Core Competencies:
Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred.
Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills.
Customer Service: Approaches every interaction with patience, clarity, and a positive attitude.
Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations.
Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly.
Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.
Job Type: Direct Hire. This will be a fully onsite position Monday - Friday in the Houston, TX office.
There will be occasional travel to Austin and Dallas, TX.
#TECHIND
Desktop Support Technician I
Technical support technician job in Houston, TX
Looking for a Desktop Support Technician I to provide front-line technical support to end users across a well established, growing firm in Greenway Plaza.
This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations.
Key Responsibilities
Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues.
Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.).
Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals.
Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed.
Maintain accurate documentation of troubleshooting steps, resolutions, and inventory.
Support day-to-day ticket intake, prioritization, and follow-up through the IT support system.
Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime.
Provide friendly, patient, and professional customer service to staff across all levels of the firm.
Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities.
Qualifications
1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus).
Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools.
Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms.
Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.).
Excellent communication, problem-solving, and customer service skills.
Organized, reliable, and able to work in a fast-paced environment with multiple priorities.
Willingness to learn, grow, and take on new tasks with guidance from senior team members.
Core Competencies
Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred.
Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills.
Customer Service: Approaches every interaction with patience, clarity, and a positive attitude.
Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations.
Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly.
Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.
Desktop Support Technician
Technical support technician job in Houston, TX
Desktop Support Technician (Level I)
Our client, a Texas-based law firm, is looking to hire a Desktop Support Technician in their Houston office. This technician serves as an essential on-site (daily) technology resource, delivering first-level support to employees throughout the firm. This position is highly hands-on, with a strong emphasis on conference room technology, audiovisual support, and day-to-day desktop assistance. The technician partners closely with IT and office operations teams to ensure employees have reliable, well-functioning technology and responsive support across multiple office locations.
This role is well-suited for an early-career IT professional with prior Level I desktop or helpdesk experience who enjoys direct user interaction and on-site problem solving. The role is on-site 5 days per week inside the 610 Loop in Houston, TX.
Responsibilities
Deliver front-line technical assistance for desktops, laptops, printers, peripherals, user accounts, and common application issues.
Prepare, test, and support conference room and meeting technology, including audiovisual systems and virtual meeting platforms such as Zoom and Microsoft Teams.
Provide hands-on support for office and workstation changes, including desk moves, new user setups, docking stations, monitors, and cabling.
Diagnose issues efficiently and escalate more advanced or unresolved problems to senior desktop or IT leadership as appropriate.
Track incidents, resolutions, and equipment details accurately within the firm's IT ticketing and documentation systems.
Monitor and perform routine checks on shared technology such as conference rooms and printers to ensure availability and reliability.
Manage incoming support requests, including prioritization, communication, and follow-through.
Maintain a professional, service-oriented approach when assisting employees at all levels of the organization.
Participate in technology projects, deployments, and maintenance efforts in coordination with IT and Office Systems teams.
Requirements
More than 2 years of experience in a Level I helpdesk or desktop support role; experience in a professional services environment is advantageous.
Working knowledge of Windows operating systems, Microsoft 365, desktop hardware, and standard troubleshooting practices.
Familiarity with audiovisual equipment, conference room setups, and virtual collaboration tools.
Ability to physically handle IT equipment, including lifting and setting up monitors, docking stations, and related devices.
Strong verbal communication skills with a clear focus on customer service and user support.
Well-organized, dependable, and comfortable managing multiple requests in a dynamic office environment.
Demonstrated willingness to learn and grow under the guidance of senior technical staff.
Full time, on-site in Houston, TX.
Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.
Walker Elliott is an Equal Opportunity Employer.
For additional information, please email your resume to ************************** or apply online.
Technical Support Engineer-Houston
Technical support technician job in Houston, TX
Responsibilities
Responsible for product technical support for customers in the North America region including remote assistance and on-site support.
Answer various technical questions raised by customers during equipment installation, configuration, debugging and operation.
Track and solve problems that occur during product use, and collaborate with the R&D or quality team at the headquarters to ensure problem closure.
Assist the sales and project teams in providing pre-sales technical support, introducing solutions and conducting technical exchanges with customers.
Provide regular product training and technical guidance to customers.
Write technical documents, case summaries and problem analysis reports.
Assist in the implementation of projects in this region, including the implementation of technical solutions and delivery support.
Participate in technical upgrade testing and provide feedback on product localization adaptation suggestions as needed.
Qualifications
Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred. Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred.
Proficient in English, with fluent written and oral communication skills (advantage if you can read and write chinese)
Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies.
Excellent customer communication skills and problem analysis abilities, with strong stress resistance and service awareness.
Able to adapt to long-term overseas business trips. Able to be away from home for extended period.
职位描述
负责北美区域客户的产品技术支持,包括远程协助和现场支持
解答客户在设备安装,配置,调试,运行过程中的各类技术问题
跟踪并解决产品使用中出现的问题,与总部研发或质量团队协作推动问题闭环
协助销售及项目团队开展售前技术支持,方案介绍及客户技术交流
为客户提供定期的产品培训和技术指导
撰写技术文档,案例总结及问题分析报告
协助完成本区域的项目实施工作,包括技术方案落地和交付支持
根据需要参与技术升级测试与产品本地化适配建议的反馈
任职要求:
本科及以上学历,计算机,电子,通信,车辆工程等相关专业优先
熟练掌握英语,具备流利的英语书面和口语表达能力 (中文读写能力是优势)
熟悉Linux系统,网络基础知识,远程调试工具等技术
优秀的客户沟通能力与问题分析能力,具备较强的抗压能力和服务意识
能适应长期海外出差
Network Operations Specialist
Technical support technician job in Houston, TX
Experienced Network Operations Analyst (Contract-to-Hire)
Must be US Citizen or Green card holder, our client cannot sponsor VISA
Join GTN and step into a crucial Contract-to-Hire role as a Network Operations Analyst, leveraging your Cisco expertise to support a Fortune 500 energy leader based in Houston, TX. This position involves some travel across Texas and Louisiana to implement, upgrade, and maintain cutting-edge LAN/WAN infrastructure but most of the time will be spent in Mont Belvieu, (eastern part of Houston)
You will be instrumental in network design, installation, configuration, testing, and providing expert Tier 2/3 troubleshooting. A key aspect of this role is building strong, in-person relationships with the client's site employees and developing a solid understanding of critical plant operations and business objectives.
Core Responsibilities
Network Management: Plan, execute, and manage all assigned network activities, ensuring compliance with all regulatory standards and procedures.
Emergency Response: Be available to respond to and resolve urgent network issues, serving as a critical point of contact for technical escalation.
Infrastructure Design & Implementation: Lead the implementation and architectural design of robust local and wide area network solutions to meet operational needs.
Travel & Onsite Support: Utilize company vehicles for travel to various client locations to manage and maintain WAN/LAN systems, with comfort working in industrial plant environments.
Technical Leadership: Direct and collaborate with telecom vendors to ensure projects are completed efficiently and within budget.
Liaison Role: Serve as the primary link between technical support teams and business stakeholders, clearly communicating technical and business needs.
Project Participation: Actively participate in network technology upgrades and expansion projects, including hardware/software installation and integration testing.
Independent Work: Successfully lead job assignments and meet objectives with minimal direct supervision.
Key Technical Experience
Cisco & Firewall Expertise: Strong, demonstrated working knowledge of Cisco infrastructure and firewalls. Experience with Palo Alto Firewalls is a significant advantage (including management via Panorama).
Advanced Networking: Maintain a detailed and robust understanding of LAN/WAN topologies, including OSPF, BGP, NAT/PAT, and VPNs.
Security Focus: Familiarity with information security concepts and best practices, including securing Industrial Control Systems (ICS) as defined by NIST SP800-82 Rev.2.
Operational Tools: Working experience with SolarWinds and ServiceNow, and adherence to defined change management processes.
Minimum Essential Qualifications
Education/Experience: Bachelor's Degree in Computer Science, Electrical Engineering, or a related field,
or
equivalent related work experience.
Relevant Experience: Minimum of 7-10 years experience maintaining and supporting complex local and wide area network infrastructures.
Security Foundation: Robust understanding of firewall operation, policy development, deployment, and common network routing and switching protocols.
Soft Skills: Excellent customer interface skills, the ability to build effective business relationships, multi-task, prioritize, and ask clarifying questions of business customers.
Adaptability: Proven ability to thrive in and adapt to new and changing technology environments.
Certifications REQUIRED: Current professional certifications such as CCNP and/or PCNSE.
Wireless Experience (Plus): Experience with Aruba ClearPass and related Aruba Wireless Infrastructure technologies.
Industry Experience (Plus): Prior experience in the Oil and Gas industry is a plus.
Field Technician I
Technical support technician job in Deer Park, TX
Based in Houston, Taurus Industrial Group (Taurus) is a leading, integrated and industry-diversified technical services company offering end-to-end services across multiple service lines. Leveraging a growing footprint with operations in the U.S., Canada, and Mexico, Taurus's service offerings cover engineering and automation, electrical and instrumentation, power systems testing and commissioning, civil and mechanical crafts, pipe and structural steel fabrication, rotating equipment maintenance and repairs, full-service soft crafts, insulation and scaffold, specialty tooling and machining, technical bolting, heat treating, hot-tapping, line stopping and NDT / inspections.
With over 60 years of continuous, safe, and reliable operating experience, Taurus operates across multiple industries and sectors, providing front-end engineering, routine maintenance, capital projects, and turnaround services. We service multiple areas of the energy industry, from our origins in traditional petrochemical and refining industries to the broader power, natural gas, midstream, industrials, and the emerging renewables market.
About the Role:
Summary The Field Service Technician performs a variety of tasks, including but not limited to, onsite bolting, heat treating and/or field machining. Completes any and all tasks assigned by the Field Supervisor to meet goals of increased efficiency, profitability, and customer satisfaction. Ideal candidates will have experience with construction or mechanical work and/or possess knowledge of plant maintenance and repair work.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
Experience in mechanical bolting, heat treating, or field machining preferred.
Experience performing maintenance and turnaround services to refining, chemical, midstream, and power.
High School Graduate or General Education Degree (GED) preferred.
Possess a current TWIC card or have the ability to obtain one.
Valid driver license with a clear driving record
Demonstrated mechanical ability.
Must be able travel a minimum of 75% of the time.
Knowledge, Skills and Abilities
Ability to pass a non-DOT medical exam, drug and alcohol test, respirator qualification test, and federal class background check.
Ability to work at heights or in enclosed spaces.
Accuracy - Ability to perform work accurately and thoroughly.
Detail Oriented - Ability to pay attention to the details of a project or task.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Working under pressure - ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
Accountability - Ability to accept responsibility and account for his/her actions.
Essential Functions
Perform onsite bolting, heat treating or field machining work at customer locations.
Troubleshoot onsite equipment and determine the proper methods fulfill customer's needs and specific applications.
Operate a variety of tools for field work.
Properly document and/or record work performed utilizing required internal and customer job-related forms/paperwork.
Keep a clean and safe working environment and optimize space utilization.
Communicate and cooperate with supervisors and coworkers.
Meet and communicate with customers in a professional manner.
Operate and preventively maintain company tools, equipment, and vehicles.
Follow quality service standards and comply with procedures, rules, and regulations.
Work in accordance with all safety regulations
Other duties as assigned
Physical Demands
Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.
Work Environment
Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.
BE SURE TO APPLY ON OUR WEBSITE:
****************
Agency Temp- Associate Technical Support Specialist
Technical support technician job in Houston, TX
Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients.
RESPONSIBILITIES
* Performs remote software support for clients on BPS solutions which could include, but is not limited to:
* Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox.
* Maintaining client information in Client Record Management system.
* Providing backup phone support for other Technical Support teams.
* Monitoring appropriate email inboxes and providing excellent email technical support.
* Modifying setup to support changes in the client's business rules.
* Using software diagnostics tools to troubleshoot client software issues.
* Retraining clients on software.
* Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented.
* Documents all client interaction on a per incident basis.
* Logs software issues and provides temporary known workarounds as needed.
* Works with customers to optimize their experience with BPS solutions.
* Handles business sensitive information with appropriate confidentiality.
* Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
* Monitors appropriate email inboxes and provides excellent email technical support.
* Works to improve customer satisfaction and increase customer reference-ability.
* Assists in the accomplishment of Insperity goals.
* Helps other employees to accomplish Insperity goals.
* Performs other duties as may be assigned by department supervisor.
* Participates in the Disaster Recovery plan as required.
QUALIFICATIONS
* Bachelor's Degree or equivalent experience is required.
* Technical support experience is preferred.
* Experience in the operation of a multi-line telephone console is preferred.
* Excellent communication skills, both verbal and written.
* Solid interpersonal skills to interface with co-workers and customers.
* Ability to manage multiple tasks to completion with minimal supervision.
* Basic understanding of various Internet browser technologies
* Knowledge of web-based software solutions
* Knowledge of Microsoft Windows and Apple operating platforms.
* Strong analytical thinking skills and process-driven work habits.
* Basic knowledge of CRM systems and usage.
* Ability to effectively communicate with technical and non-technical staff in both written and verbal format.
* Ability to work alone and collaborative, with technical personnel as needed.
* Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment.
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Auto-ApplyDesktop Support
Technical support technician job in Houston, TX
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Job ID: # S2LCDB
Location: Houston, TX
Duration: : 1 year (with possible extension)
• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications
Additional Information
For more information, Please contact
Shubham
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Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Technical support technician job in Houston, TX
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
IT Technician
Technical support technician job in Houston, TX
IT Technician (Remote USA) | $40-$50 per Hour
Power Our Tech. Drive Our Success.
Are You the IT Expert We Can Rely On?
If you're an experienced IT professional who thrives in a fast-paced environment, enjoys solving complex tech challenges, and wants to be part of a company that values IT as a strategic asset keep reading.
At Bridgepoint Works, a leading civil engineering firm, technology is the backbone of our success. Our teams rely on seamless, secure, and high-performing IT systems to execute groundbreaking projects across the country. That's why were looking for an exceptional Remote IT Technician* to ensure our tech infrastructure operates at peak efficiency.
This is a remote role open to candidates residing in the USA, with a competitive pay range of $40-$50 per hour.
Why Join Bridgepoint Works?
Bridgepoint Works is more than a civil engineering firm we're problem solvers, innovators, and industry leaders. Our work is reshaping communities, and our success relies on cutting-edge technology. As part of our IT team, you wont just keep the lights on you'll drive meaningful change by optimizing our tech environment, ensuring security, and supporting a dynamic workforce.
What You'll Do
As our IT Technician, you'll be responsible for maintaining, troubleshooting, and improving our IT systems to keep our teams running efficiently. Your work will directly support engineers, project managers, and leadership across various departments.
Key Responsibilities:
- Provide remote IT support to employees across the organization, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain systems, including desktops, laptops, printers, and cloud-based applications.
- Manage security protocols, updates, and patches to protect company data and prevent cyber threats.
- Ensure VPN and remote access tools are optimized for seamless connectivity.
- Maintain system documentation, IT asset tracking, and user guides for internal use.
- Assist in onboarding new employees by setting up their accounts, devices, and software access.
- Collaborate with vendors and external IT teams to improve systems and resolve escalated issues.
What Were Looking For
We need someone who is not just technically skilled but also proactive, adaptable, and able to work independently in a remote environment. You should be a problem-solver who can anticipate challenges, communicate effectively, and ensure our IT infrastructure supports our teams success.
Must-Haves:
- 3+ years of experience in IT support, system administration, or a similar role.
- Strong knowledge of Windows, MacOS, and cloud-based applications.
- Experience troubleshooting hardware, software, and network issues in a remote environment.
- Understanding of cybersecurity best practices and IT security protocols.
- Familiarity with VPNs, remote desktop tools, and cloud services (Microsoft 365, Google Workspace, etc.).
- Ability to explain complex technical concepts to non-technical users.
- Self-motivated with excellent time management skills.
Nice-to-Haves:
- IT certifications (CompTIA A+, Network+, Microsoft, etc.).
- Experience with engineering or construction industry IT systems.
- Familiarity with ticketing systems and ITSM platforms.
- Knowledge of cloud security and data protection strategies.
What's In It for You?
- Competitive pay $40-$50 per hour.
- 100% remote work Work from anywhere in the USA.
- Career growth opportunities We invest in our employees development.
- Work with a forward-thinking team Be part of a company that understands the value of IT.
- A fast-paced, dynamic work environment No two days are the same.
Ready to Join Us? Apply Now!
If you're an IT professional who loves solving challenges, optimizing systems, and supporting a team that's making a real impact, we want to hear from you. Don't settle for just another job step into a role where your expertise truly matters.
Click below to apply and become a vital part of Bridgepoint Works today!
Field Technician Starlink/Dish Network
Technical support technician job in Spring, TX
Job Description
Join Southern Star: Elevate Your Career and Earnings!
Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule
Bonus Opportunity: Earn a Trained and Active Bonus of $1000.00, paid in two installments: $500.00 at 60 days of employment and $500.00 at 6 months.
About Us: At Southern Star, we are the driving force behind award-winning DISH TV service and innovative home entertainment products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology.
Compensation:
Base Pay and Commissions: Start with a competitive hourly rate and earn commissions.
Performance Incentives: Boost your earnings with performance bonuses.
First-Year Potential: Earn between $50,000 - $60,000 or more in your first year.
Experienced Technicians: Earn between $60,000 - $85,000+ annually.
Training and Growth:
Paid Training: Comprehensive training to ensure your success.
Support: Continuous support to help you achieve your career goals.
Benefits:
Insurance: Comprehensive insurance benefits.
Retirement: 401K plans.
Paid Time Off: Generous paid time off.
Life Insurance: Company paid $25,000 life insurance policy.
Company Vehicle: Provided upon completion of training.
Device Plan: Monthly stipend for using your own smartphone.
Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings.
Role Requirements:
Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces.
Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI).
Communication: Excellent communication and customer service skills.
Sales: Ability to upsell while installing DISH systems.
Time Management: Effective time management skills.
Must have a clear Background, Drug Screen and Motor Vehicle Record
Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential!
EUC technician/Site IT Support
Technical support technician job in Houston, TX
Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms
End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
Smart hands support for Server and Network devices
Train the Trainer
Base Salary Range: $50,000 - $65,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
Technology Support II - Production Support
Technical support technician job in Houston, TX
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improves operational stability and availability through participation in problem management
Assists in the escalation and communication of issues and solutions to the business and technology stakeholders
Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy
Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root
Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Ability to code in at least one programming language such as Shell or Python
Proficient knowledge of maintaining a Cloud-base infrastructure
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Experience with Linux as an operating system, and application support
Familiarity with site reliability concepts, principles, and practices
Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk
Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
Preferred qualifications, capabilities, and skills
Proficient knowledge of financial services industry
Auto-ApplyIT Technician
Technical support technician job in Houston, TX
A qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability
This position reports directly to the President of the company.
Office Hours: Monday - Thursday, 8:45am-5:30pm and Friday 8:30am - 4:00pm
JOB RESPONSIBILITIES
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Handle sensitive, confidential information and tasks with tact, discretion, and diplomacy
Other duties as assigned
JOB REQUIREMENTS
Proven experience as IT Technician or relevant position
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
EDUCATION & EXPERIENCE
Bachelor's Degree in Computer Science or equivalent field
Minimum 2 years' experience working as an IT Technician
Information Technology
Technical support technician job in Houston, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT
Technical support technician job in Houston, TX
Auto Fit USA LLC in Houston, Texas, currently has an open position for a full-time IT Director, Monday through Saturday. Responsibilities encompass overseeing the daily operations of the department, assessing workflow, establishing priorities, setting standards, and defining deadlines. Collaboration with department heads, managers, supervisors, vendors, and other stakeholders is vital to foster cooperation and troubleshoot issues. Additionally, the role involves reviewing project plans, coordinating project activities, assigning and evaluating the work of systems analysts, programmers, and other computer-related personnel. Offering technical support to users facing computer issues is also part of the role. The ideal candidate should hold a Master's degree in Computer Science, Software Engineering, or Information Technology, along with at least 12 months of relevant experience. Resumes can be sent to HR at 6969 North Freeway, Houston, Texas 77076.
Auto-Apply