Desktop Support Specialist
Technical support technician job in Doylestown, PA
Required Skills & Experience
2yrs+ Desktop / IT Support experience
Hardware/Software troubleshooting
Mobile device support
Strong communication skills
Reliable transportation and active DL
Nice to Have Skills & Experience
Coming from Healthcare/Hospital (or similar highly regulated environment)
Associate or Bachelors degree or certifications
Job Description
We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions)
Day to Day Summary
We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients.
The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to:
Support for laptops and desktops
Microsoft/Office Suite
Deskside support for doctors and clinical staff
Project support (equipment refresh, windows upgrades, etc)
MUST: Have valid driver license and a vehicle
Client Support Staff
Technical support technician job in Philadelphia, PA
Description & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.
Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.
What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days.The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism
Requirements
A High School Diploma or the equivalent is required.
At least one (1) year experience in an advocacy, crisis or shelter support position is required.
The ability to read, write and comprehend English is required.
Demonstrated ability to work effectively with a diverse population is required.
Demonstrated ability to work effectively as a team member is required.
Demonstrated commitment to service of others is required.
Demonstrated proficiency in communication, both verbal and written, is required.
Bilingualism is strongly preferred.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.
Auto-ApplyIT Support Specialist
Technical support technician job in Philadelphia, PA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: IT Support Specialist
Location: Philadelphia, PA
Duration: 12+ Months
They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
************
[email protected]
Technical Support Specialist
Technical support technician job in Philadelphia, PA
This position is within the Office of Innovation & Technology (OIT), the central IT agency for the City of Philadelphia and assigned to the Department of Planning and Development's (DPD) IT unit. DPD regularly engages with the public, city officials and a wide array of stakeholders to obtain input on the formulation of neighborhood, district and housing plans and to communicate the work of the department with the public. The Department of Planning and Development is made up of multiple divisions including Philadelphia City Planning Commission (PCPC), Philadelphia Historical Commission (PHC), Art Commission, Zoning Board of Adjustment (ZBA), Development Services, Division of Housing and Community Development (DHCD), and partners with the Philadelphia Housing Development Corporation (PHDC).
This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting and maintenance for the housing agencies. The employee in this class administers and maintains assigned network domains and the deployment of desktop assets, and promotes the most efficient and optimal utilization of network and workstation technology for users. Providing user training and support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of the Information Technology Manager.
Job Description
Essential Functions
Administers core components of local area networks (LAN), including the creation and management of user accounts and groups, server backup and recovery processes, and the implementation of server changes and upgrades.
Troubleshoots network connectivity issues and participates in infrastructure projects such as server virtualization, system migrations, and network hardware upgrades to ensure secure and reliable system performance.
Responds to desktop support tickets submitted through the TeamDynamix service management system, ensuring timely resolution, accurate documentation, and follow-up on technical issues.
Deploys desktop and peripheral hardware, including the configuration, installation, and testing of workstations, printers, and software applications to meet user and departmental needs.
Manages the full desktop lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware in accordance with City standards; serves as the primary contact for vendor repair and maintenance contracts.
Maintains and updates the IT asset inventory for the department, ensuring accurate tracking of all hardware, software, and network components.
Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems.
Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance.
Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events.
Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed.
Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations.
Performs related duties as assigned to support departmental operations and technology initiatives.
Qualifications
Education:
Completion of a bachelor's degree with major coursework in Computer Science, Decision Science, Information Science, or a closely related field.
Experience:
Two years of experience performing network technical support duties, including a full range of assignments from workstation hardware installation and maintenance to LAN/WAN support, such as installing, evaluating, troubleshooting, and maintaining network hardware and software.
Equivalency:
Any equivalent combination of education, training, and experience determined to be acceptable by the Human Resources Office will be considered. This includes completion of an associate's degree in computer science, Decision Science, Information Science, or a closely related field.
Additional Requirements:
Must possess a valid Pennsylvania Driver's License.
Must be able to lift at least 30 pounds.
Documentation of curriculum content or course descriptions from an accredited institution or training program must be provided to verify education and training.
Knowledge of:
Principles, operation, and capabilities of desktop and networked computing environments, including personal computers, laptops, printers, and other peripheral devices.
Industry-standard practices for the installation, configuration, and maintenance of hardware and software in a workstation and server environment.
The functionality, configuration, and integration of desktop operating systems (e.g., Windows, mac OS) and host-based operating systems in both local and domain-based environments.
Service management systems such as TeamDynamix for tracking, responding to, and documenting technical support tickets.
Techniques and best practices for diagnosing and troubleshooting hardware, software, and network connectivity issues.
Methods and tools used for imaging, deploying, and maintaining desktop devices across their full lifecycle.
Principles and practices for network administration, including account management, file permissions, print services, and basic network protocols (TCP/IP, DHCP, DNS).
Concepts of network and workstation security, including endpoint protection, encryption, and access control.
Audio/visual hardware and conferencing tools (e.g., Zoom, Teams, microphones, projectors) used to support hybrid and remote meetings.
Procedures for maintaining IT asset inventory and coordinating vendor-supported repairs and warranties.
Cable management, structured cabling, and safe handling of electrical/IT infrastructure in office settings.
Emerging technologies and current trends in desktop support, enterprise device management, and cloud-based productivity tools.
Ability to:
Deliver responsive and customer-focused technical support to a diverse user base with varying technical skill levels.
Respond effectively to service requests and incidents via a ticketing system, documenting resolutions and escalating issues when appropriate.
Train and assist users in accessing systems, using applications, and understanding network resources.
Prioritize and manage multiple technical tasks efficiently, meeting deadlines and service-level expectations.
Read and interpret technical documentation, system manuals, and hardware specifications.
Troubleshoot and resolve desktop, network, and peripheral device issues independently and collaboratively.
Configure and maintain user workstations and devices within a domain-joined, managed environment.
Collaborate effectively with team members, vendors, and other IT departments to resolve technical problems and coordinate deployments.
Evaluate hardware and software products for compatibility, performance, and alignment with department standards.
Perform physical duties such as lifting and carrying IT equipment, pulling cables, and working in tight or elevated spaces as needed.
Support and facilitate hybrid and remote public meetings, including live technical assistance and AV system setup.
Additional Information
Salary Range: $50,000-$60,000
Salary Range cannot exceed $60,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are
no longer required
for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Tier II Help Desk Technician - Journeyman
Technical support technician job in Trenton, NJ
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Help Desk Support IV (Contractor)
Technical support technician job in Philadelphia, PA
Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline.
Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary
Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close
Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking.
Must have good analytical skills
Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed
Supporting various projects as needed
8-5p EST
All virtual right now, but plans to transition into the office eventually; local to be in the office
Interview process - 1st with manager, 2nd with direct leader and his leaders
Looking for those with any customer service experience
those who worked with any program (not necessarily Issuetrack)
This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate.
Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor.
Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly.
Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support technician job in Philadelphia, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Manager, Maintenance Support Services
Technical support technician job in Trenton, NJ
The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.
+ Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability
+ Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.
+ Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs
+ Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.
+ Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.
+ Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM
+ Optimize the utilization of Hertz internal repair technicians
+ Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.
+ Manage vended shops deliverables, ensure capacity to deliver expected OOS results.
The salary for this position is **$65,000/yr + bonus potential + company vehicle**
Schedule: **Tuesday-Saturday**
While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area
**Educational Background:**
Four-year college degree preferred, HS diploma required
Technical Certifications, automotive mechanical repair and body damage
**Professional Experience:**
3 years of previous maintenance management experience
Experience working in cross functional teams
LSS certifications a plus (YB, GB)
**Knowledge:**
LSS experience
Strong technical vehicle knowledge
Familiarity with Hertz rental practices and/or RAC operations a plus
**Skills:**
Leadership
Familiar with Automotive technology
Inventory Management
Training & Development
Process Oriented
Computer literate and detail oriented
**Competencies** :
Drives Execution
Effective Communication
Manage up and down support chain
Drive Collaboration
Effective Communication
Mentor and coach
Builds Talent
Demonstrates Initiative
Display Region Perspective
Operational Excellence
Passion for Customer Service & Stakeholder Success
Strategic Thinking
Principled Leadership
Use Insightful judgment
Trust and Integrity
Personal Accountability
Agility and Adaptability
Change manager
Principled leadership - high level of integrity.
Detail oriented
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
IT Security production support Specialis
Technical support technician job in Pennington, NJ
Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain.
* Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required.
* Well versed with ITIL framework
* Excellent Communication Skills
* Demonstrate a strong work ethic and takes pride in accomplishment.
* CISSP OR equivalent Information Security domain certificate will be value add.
* Exhibits strong drive for results and success.
* Persists in the face of significant difficulties, does not give up easily.
Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices.
Generic Managerial Skills, If any
Identity and access Management
TCS Employee Benefits Summary:
* Discretionary Annual Incentive.
* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
* Family Support: Maternal & Parental Leaves.
* Insurance Options: Auto & Home Insurance, Identity Theft Protection.
* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
* Time Off: Vacation, Time Off, Sick Leave & Holidays.
* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range : $110,000-$120,000 a year
IT Support Specialist
Technical support technician job in King of Prussia, PA
Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA. This is a hybrid position and offers benefits.
Responsibilities
Provide L1/L2 end-user and service desk support, including password resets, device setup, and O365/Entra ID troubleshooting.
Manage and maintain endpoints through Intune and patch management across Windows and Mac systems.
Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence.
Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer/device reachability.
Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings.
Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation.
Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations).
Maintain accurate documentation of incidents, changes, resolutions, and escalations.
Min USD $34.00/Hr. Max USD $39.00/Hr. Qualifications
4+ years of hands-on IT support experience.
Strong background in end-user support and service desk operations (Tier 1/Tier 2).
Experience with Intune, O365/Entra ID, Windows/Mac systems, and M365 applications.
Working knowledge of network fundamentals, Wi-Fi, and AV support.
Excellent troubleshooting, communication, and customer service skills.
Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment.
Auto-ApplyInformation Technology
Technical support technician job in Philadelphia, PA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyNetwork Field Technician - Tier 1
Technical support technician job in Philadelphia, PA
Job Description
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Network Field Technician - Tier 1, you will support the deployment and maintenance of networking hardware and infrastructure at customer sites around the world. Working under the guidance of experienced engineers and project managers, you will play a key role in helping ensure successful onsite installations, upgrades, and troubleshooting.
This is an excellent opportunity for someone looking to build a career in network infrastructure and field support while gaining hands-on experience in diverse environments.
KEY RESPONSIBILITIES:
Assist with the installation, racking, and cabling of network hardware (routers, switches, access points, etc.).
Run and terminate copper and fiber optic cabling under supervision.
Conduct basic troubleshooting of physical connectivity issues.
Follow detailed instructions, network diagrams, and equipment layouts to perform installations accurately.
Support Wi-Fi survey teams with setup and equipment handling.
Perform equipment labeling, documentation, and site clean-up post-deployment.
Collaborate with project teams and escalate issues as needed.
Assist with site readiness surveys (e.g., rack space, power, cabling paths).
Adhere to quality standards, safety protocols, and project deadlines.
ESSENTIAL CRITERIA:
1-2 years of experience in IT, networking, field service, or a related technical role (internships and school programs considered).
Basic understanding of networking hardware and cabling types (Cat5e/6, fiber).
Ability to follow instructions and work well in a team setting.
Strong attention to detail, time management, and willingness to learn.
Comfortable using hand tools and working with hardware in various environments.
Ability to lift up to 50 lbs and work in physically active roles.
Willingness and ability to travel both domestically and internationally.
Flexible with working hours including evenings and weekends when required.
DESIRABLE CRITERIA:
Relevant certifications (CompTIA Network+, CCT, or equivalent) or working toward certification.
Familiarity with networking concepts (IP addressing, ports, patching).
Experience working in structured cabling, telecom, or data center environments.
Exposure to ticketing or project tracking systems (ServiceNow, Jira, etc.).
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-CC1
Pay Range$30-$34 USD
IT Technician II
Technical support technician job in Langhorne, PA
Job Details Langhorne, PA Full Time 2 Year Degree $55000.00 - $60000.00 Salary/year Up to 25% Day Information TechnologyDescription
Join us at Delta Community Supports, Inc. (“Delta”), where every day brings the opportunity to make a difference in the lives of others! As leading provider of support services for individuals with intellectual and developmental disabilities, we're on a mission to empower and enrich the lives of those we serve. Are you passionate about fostering independence, promoting inclusion, and creating meaningful connections? If so, come be a part of our dynamic team where innovation, compassion, and dedication drive our every endeavor. Embark on a rewarding career journey with Delta Community Supports, Inc., and help us shape a brighter future for all!
Delta Community Supports, Inc. is seeking an organized and efficient Help Desk Technician - Level 2 for our Information Technology Department. Must have with excellent communication skills, strong analytical and problem solving skills and resilient customer service and collaboration skills. Responsible for maintaining, configuring, and troubleshooting hardware, software, and network systems. Provides Tier II support to end-users, assists with IT projects, documentation, and ensures compliance with IT policies and cybersecurity standards. Supports multiple locations in PA and NJ as needed.
Key Responsibilities:
Respond to and resolve end-user help desk tickets.
Assist with IT projects, asset management, and documentation.
Perform routine maintenance, setups, and configurations of hardware/software.
Support Microsoft OS, Office Suite, antivirus/malware software, PCs, laptops, and network devices.
Escalate complex issues to Systems Administrator or CIO.
Conduct user training and develop procedural documentation.
Travel between offices and facilities as required.
Qualifications
Bachelor's/Associates Degree in IT or a related field
Valid driver's license in the state of residence
Two (2) to Five (5) years in an IT or technology-related field; appropriate additional experience may be considered in place of the educational requirements
Benefits
401 (k) Match program, with a generous match of 3%.
Comprehensive healthcare coverage, including medical, dental, and vision insurance plans.
Company-paid life Insurance coverage for full-time employees
Voluntary supplemental Insurance options for additional coverage.
Company paid holidays, sick time, and vacation time.
Employee Assistance Program (EAP) provides eligible employees with confidential counseling, support services, and resources to enhance well-being and maintain work-life balance.
Professional development and internal advancement opportunities.
Please note that participation in the listed benefits is contingent upon eligibility criteria.
EOE M/F/D/V
IT Hardware Technician
Technical support technician job in Manchester, NJ
About Us:
Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of hardware technician on our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients' business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a "get it done" attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.
About the Role:
As a Hardware Technician at Digacore Consulting, LLC, you will be responsible for the setup, maintenance, and troubleshooting of hardware devices and equipment for our clients. Your primary focus will be on providing timely and effective support to ensure our clients' hardware systems are fully functional and configured properly.
Required Skills:
Foundational understanding of endpoint setup, maintenance, and troubleshooting
Strong ability and eagerness to learn new tools and tech
Excellent problem-solving skills and attention to detail
Proficient in Microsoft operating systems and productivity applications
Strong documentation and reporting skills
Effective verbal and written communication skills
Ability to manage multiple tasks and priorities efficiently
Collaborative mindset with strong interpersonal skills
Adaptable and agile in dynamic work environments
Responsibilities:
Manage diverse IT equipment, including desktops, laptops, tablets, and kiosks
Maintain comprehensive documentation of hardware failures, installations, repairs, and replacements
Maintain effective communication with the team and clients regarding ticket updates
Install and configure new hardware and software systems
Identify and resolve hardware-related issues through diagnostic troubleshooting
Upgrade outdated hardware equipment to ensure optimal performance
Perform routine cleaning of computer systems to prolong lifespan and functionality
Execute cloning and imaging processes for devices as needed
Disassemble, repair, and reassemble hardware devices as required
Manage accurate inventory and documentation of hardware dispatched to clients
Adhere to project deadlines and fulfill project requirements
Required Experience:
1-3 years of professional work experience or a completed Bachelor's degree
Exposure to technology through either personal projects or professional experience
Preferred Experience:
Experience working in a helpdesk or IT support environment, with direct end-user interaction
Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ConnectWise, ServiceNow)
Hands-on experience with hardware imaging tools (e.g., Acronis, Clonezilla, Microsoft Deployment Toolkit)
Possession of at least one of the following certifications:
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Microsoft Endpoint Manager
CompTIA IT Fundamentals (ITF+)
Benefits:
Nationwide medical insurance
Dental insurance
Life insurance gifted to all employees
Long-term disability insurance gifted to all employees
FSA and HSA options
Generous paid time off
Mental health days
$500 sign-on bonus
We are an Equal Opportunity Employer!
IT Technician Permanent Part-time
Technical support technician job in Camden, NJ
Information (Default Section) Title IT Technician Permanent Part-time Overview Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution.
As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.
Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.
Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance.
Location Camden City Campus Department Office of Information Technology Days and Hours *See special instructions Requisition Number Job Description
ESSENTIAL FUNCTIONS
* Provide desktop support on all four campuses.
* Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices.
* Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
* Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops.
* Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas.
* Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones).
* Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments.
* Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments.
* Trains users including students, staff, and faculty, on the proper use of hardware and software.
* Creates and maintains good customer service relationships with students, faculty and staff.
* Assists faculty and staff in the utilization of AV equipment.
* Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary.
* Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed.
* Provide occassional IT/AV support at evening and weekend high-profile events and meetings.
* Help maintain inventory control for all computers and computer-related equipment on all College campuses.
* Provides technical support as needed for community, outside client, and county activities.
* Respond to calls for support on other shifts and weekend emergency requests.
* Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents.
* Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service.
* Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations.
* All other duties as required of the position.
Minimum Qualifications
* Associates degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience.
* Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
* Experience with using various software deployment methods including deployment tools, scripts and batch files.
* Experience with video and sound equipment including projectors and racked AV equipment.
* Excellent interpersonal skills with a focus on customer service.
* Ability to work collaboratively in a team environment and on independent projects.
* Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.
Benefits
Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities.
Special Instructions for Applicants
This is a part-time, twelve-month position. A typical work week will be 25 hours over five days from 1:00pm to 6:00pm with occasional shift changes. A flexible work schedule is required with occasional evening and weekend support. The flexible schedule will be determined by the Desktop Manager in advance.
This position requires frequent and constant lifting/carrying of up to 50lbs as well as frequent pushing of up to 200 lbs.
Mobility to navigate to all areas of the College is required.
Routine bending, stooping, kneeling and reaching.
Dexterity in working with computers is mandatory.
Published Salary Range $21,000 - $25,000 Job Open Date 11/25/2025 Job Close Date Open Until Filled Yes Job Category Staff Application Types Accepted Main App - Applicant
Supplemental Questions
IT Infrastructure, Networking & Cybersecurity Support
Technical support technician job in Lansdale, PA
Title: IT Infrastructure, Networking & Cybersecurity Support Job Type: Contract-to-Hire Authorization: U.S. Citizen or Green Card Required Job Description:
Seeking a hands-on Infrastructure & Cybersecurity Manager to oversee networking, cloud services, security posture, end-user systems, and multi-site operations.
Requirements:
Strong infrastructure, networking, and cybersecurity background
M365, Azure/Entra, Intune expertise
Multi-site experience preferred
Must be local to Greater Philadelphia
Must be a U.S. Citizen or Permanent Resident (Green Card holder)
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to
hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why
you think you are a fit.
About Us:
Since 2000, Tri-Force Consulting Services (************************* has been an MBE/SDB certified IT
Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and
mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology
solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as
increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from
our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time
winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the
nation's fastest-growing companies.
Requirements
Benefits
Technical Support Specialist
Technical support technician job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents.
Essential Functions
Customer Relations:
* Provide 1st tier support to customers
* Answer help desk calls and create tickets in incident tracking system documenting support requests
* Resolve assigned support tickets while keeping end user informed of the status of their request
* Provide support to remote facilities using both remote tools and traveling to various facilities
* Respond to end user inquiries by phone\email\chat
* Create clear and detailed documentation
* Explain technical issues to end users
Technical:
* Troubleshoot issues with Windows operating systems, printers, and installed software
* Configure laptops and desktops by installing operating system and updating needed drivers and firmware
* Create and deploy images for laptops and desktops
* Install software
* Determine technical issues to escalate to tier 2 & tier 3 to support customers
Competencies, Knowledge, Skills and Abilities
Skills:
* A+ Certification
* Ability to work independently and as a team member
* Excellent communication skills to translate technical language to non-technical personnel and customers
* Excellent customer service skills
* Excellent time-management skills
* Ability to meet multiple competing deadlines
* Ability to overcome obstacles to customer solutions to satisfy customers
* Ability to quickly learn new technologies
Knowledge Of:
* MS Office and other PC software
* Adobe Acrobat
* Web Browsers (Chrome, IE, Firefox)
* Windows desktop operating systems
* Software licensing
* Printers
* Remote Desktop
* VPN Software
Qualifications
* High School Diploma or GED
* Knowledge of PC hardware & A+ certification
* Minimum 2 years of experience in a Desktop Support role
* Must have a valid PA Driver's License and the ability to lift 50 lbs.
NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
Additional Information
Salary Range: $45,000 - $59,000
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to
present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
desktop shpport
Technical support technician job in Princeton, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
POSITION:DESKTOP SUPPORT
LOCATION: WHITEHOUSE,NJ
Duration:1+years
·
Deskside Support Tech.
·
Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC.
·
Ability to solve tickets remotely, work with SCCD.
Reply Asap.
Additional Information
For more information, Please contact
Shubham
************
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support technician job in Cheltenham, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Network Field Technician - Tier 1
Technical support technician job in Philadelphia, PA
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As a Network Field Technician - Tier 1, you will support the deployment and maintenance of networking hardware and infrastructure at customer sites around the world. Working under the guidance of experienced engineers and project managers, you will play a key role in helping ensure successful onsite installations, upgrades, and troubleshooting.
This is an excellent opportunity for someone looking to build a career in network infrastructure and field support while gaining hands-on experience in diverse environments.
KEY RESPONSIBILITIES:
Assist with the installation, racking, and cabling of network hardware (routers, switches, access points, etc.).
Run and terminate copper and fiber optic cabling under supervision.
Conduct basic troubleshooting of physical connectivity issues.
Follow detailed instructions, network diagrams, and equipment layouts to perform installations accurately.
Support Wi-Fi survey teams with setup and equipment handling.
Perform equipment labeling, documentation, and site clean-up post-deployment.
Collaborate with project teams and escalate issues as needed.
Assist with site readiness surveys (e.g., rack space, power, cabling paths).
Adhere to quality standards, safety protocols, and project deadlines.
ESSENTIAL CRITERIA:
1-2 years of experience in IT, networking, field service, or a related technical role (internships and school programs considered).
Basic understanding of networking hardware and cabling types (Cat5e/6, fiber).
Ability to follow instructions and work well in a team setting.
Strong attention to detail, time management, and willingness to learn.
Comfortable using hand tools and working with hardware in various environments.
Ability to lift up to 50 lbs and work in physically active roles.
Willingness and ability to travel both domestically and internationally.
Flexible with working hours including evenings and weekends when required.
DESIRABLE CRITERIA:
Relevant certifications (CompTIA Network+, CCT, or equivalent) or working toward certification.
Familiarity with networking concepts (IP addressing, ports, patching).
Experience working in structured cabling, telecom, or data center environments.
Exposure to ticketing or project tracking systems (ServiceNow, Jira, etc.).
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-CC1
Pay Range$30-$34 USD
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