Technical support technician jobs in Wyoming, MI - 383 jobs

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. 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This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Responsible for executing technical support activities for GMP Finishing Operations in a multi-product, Fill/Finish CDMO facility. Activities include cross-functional deviation investigations, CAPAs, AIs, targeted innovations, audit support, and overall plant performance. This position will work closely with Quality as well as Operations, Continuous Improvement and Project Management to support site objectives. This role may work overtime and/or an on-call schedule for technical supports and site deviation analysis, as needed. Non-Negotiable Requirements: Bachelor's degree in life sciences or equivalent training and/or experience is necessary. 1-2 years of relevant experience in pharmaceutical manufacturing is required. Strong skillset in root cause analysis, technical writing and CAPA in a GMP environment and/or related LEAN/six-sigma experience. Preferred Requirements: Previous experience in a CMO and sterile filling is preferred. Knowledge of QA principles and procedures in a pharma, biopharma, and/or biotech manufacturing environment. Responsibilities Include (but are not limited to): Work closely with respective team members from Operations, Engineering, Maintenance, Project Management and Quality to ensure all documentation (and respective data) is gathered in an expeditious manner for timely completion of deviation investigations. Ensure appropriate risk analysis, root cause and corrective action tools and identification is used for all deviation investigations. Author and revise site procedures in a timely manner to address CAPA and corrective actions for deviation investigation and/or site continuous improvement projects. Assist implementations of targeted new technologies and procedures. Assist in audit checks for the building and equipment as necessary Assess, evaluate, and provide immediate corrective actions for GMP discrepancies and intra batch process monitoring, analysis, and reporting. Serve as first line of defense for all manufacturing excursions, GMP lifecycle management of execution level process data, providing for unit operation (formulation, sterile filling, inspection/labeling). Support strategic plans for process and plant improvements in order to increase efficiency and manage costs. Stock PPE as necessary Maintain vision of the production floor and equipment. Send Technical Notes to update Maintenance and Management. Utilize eMaint to compare and verify calibration for equipment. Train employees on cleaning and corrective actions for equipment. Effective cross-functional collaboration with Quality, Continuous Improvement, MSAT, AMAs, Operations Supervision and Management. Assist engineering and validation with implementation, commissioning, and validation of process equipment. Take corrective action by thinking creatively and problem solving to develop innovative solutions based on sound scientific analysis. Initiate revisions to cGMP procedures, and master batch records as applicable. Initiates daily, weekly, and monthly site quality metrics and trend reviews. Assists in the review and approval of Validation documents and site change controls. Full job description available during formal interview process. What Sets GRAM Apart from Other Employers: MEDICAL BENEFITS starting day 1: Blue Cross Blue Shield medical and dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying for 75% of the cost! Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well. We also offer generous off-shift premiums! Paid VOLUNTEERISM starting day 1: GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year! PTO: Full-time employees accrue up to 13 days of time off per calendar year. You choose how to use this time for your vacation, sick, or mental health needs! WELLNESS TIME OFF: Employees earn 1 hour of time off for every 30 hours worked to use how you choose. PAID HOLIDAYS: We offer 10 paid holidays per calendar year with immediate eligibility! PAY: Depends on Experience and is discussed during the interview process. If you meet the required criteria listed above, GRAM welcomes you to apply today!

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.Responsibilities • Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases • Review and process tool warranty requests • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns • Help troubleshoot issues users may experience on Tekton.com • Contribute to making Tekton.com an exceptional experience for end users • Review and process orders and payments Indicators of a good match for this role • You are aligned with Tekton's philosophy, ways of thinking, and work style • You are authentic, helpful, and personable • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once • You are able to use good judgment when resolving issues with end users or other parties • You have exceptional values, including honesty, integrity, and empathy • You have excellent communication skills Baseline qualifications • Knowledge of hand tools and their applications • Experience in customer service, data management, or related fields • Eligible to work in the United States without visa sponsorship Pay range $50,000 - $65,000 per year Benefits package Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement. Location and hours This is a full-time salaried position located in Grand Rapids, Michigan. Direct supervisor Head of User Services How to apply ***************************************************************************************************************** About the department The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.

Hiring Company: Delicatessen Services Co., LLCOverview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. • Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics. • Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI's, etc. • Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company. • Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team. • Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required. • Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices. • Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.Job Description: Essential Duties and Responsibilities Installs or assists in installation of hardware and peripheral components, such as HMI's/MMI's, mobile devices, monitors, keyboards, printers, and other similar or related equipment. Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc. Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems. Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications. Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc. Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus. One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus. A+ Certification a Plus, ITIL Certification a Plus Additional Responsibilities Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in refrigerated (34-38 degree) environment for prolonged periods. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Location:Holland, MITime Type:Full time Department:Management Information Systems

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's single-use and single-patient devices and components are used in a wide range of medical devices and packaging for minimally invasive surgery, infection prevention, wound care, wearables, orthopedic soft goods, and orthopedic implants. UFP Technologies, Inc. offers a competitive benefits package, including but not limited to: * Medical, Dental, Vision, Life, Disability Insurance * 401K with a matching contribution * Paid time off, Paid holidays, Employee discounts and much more! Location: This position will be on-site full-time in Grand Rapids, MI. The position holder will need to be within commuting distance (within 45 min). Helpdesk Technician Summary: The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365. Helpdesk Technician Essential Duties and Responsibilities: * Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements. * Supervises the day-to-day operations of the helpdesk system. * Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users' problems. * Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems. * Installs and troubleshoots desktop hardware, printers, phones, etc. * Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. * Communicates clearly any technical solutions in a user-friendly, professional manner. * Performs consistent follow-up with users to ensure complete resolution and user satisfaction. * Creates and manages user security in Active Directory and business applications. * Performs all other duties as assigned or needed. Helpdesk Technician Qualification Requirements: * High School diploma, or general education degree (GED), and * 1 - 2 years' experience supporting Windows 10 / 11, including software and driver installation preferred. * Working knowledge of Active Directory needed. Must have experience creating and modifying users. * Experience in a customer service environment required. * Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP). * Must have a working knowledge of network hardware such as switches, firewalls, access points, etc. * Experience/familiarity with the following desired: * Switches and routers (preferably Cisco) * A+, Network+, or Security+ certifications UFP Technologies, Inc. is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. #UFP #MI #LI-Onsite #IND3

Hiring Company: Delicatessen Services Co., LLC * Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics. * Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI's, etc. * Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company. * Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team. * Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required. * Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices. * Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System. Job Description: Essential Duties and Responsibilities * Installs or assists in installation of hardware and peripheral components, such as HMI's/MMI's, mobile devices, monitors, keyboards, printers, and other similar or related equipment. * Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc. * Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. * Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems. * Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team. * Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. * Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications. * Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc. * Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. * Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience * H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus. * One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus. * A+ Certification a Plus, ITIL Certification a Plus Additional Responsibilities * Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation. Work Environment * Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work. * Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling. * Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. * Ability to work in refrigerated (34-38 degree) environment for prolonged periods. * Ability to work in high temperature areas (attic space) for prolonged periods. * Willing to travel if necessary for training & on-site systems support. Location: Holland, MI Time Type: Full time Department: Management Information Systems

Wavetronix is looking for an Applications Specialist (externally this role will be called ITS Traffic Signal Technician) who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products. The position has been adjusted with the expectation that team members will be able to commute daily to the Tripoint area (where Indiana, Ohio, and Michigan meet), generally near Angola, IN. There will be about 65% travel for this region. This decision aligns with our CEO's vision of fostering strong in-person connections among team members and while we continue to operate remotely for now in this region, we plan to establish a physical office in the area within the next few years. By positioning our team near this future hub, we're laying the groundwork for a smooth transition and ensuring that everyone will be within reasonable commuting distance once the building is in place. A successful Applications Specialist will: * Exhibit Wavetronix core values: * People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward * Growth Mindset: works to constantly improve processes and improve personally * Innovation Driven: has ability to solve problems * Master installation and configuration of Wavetronix core products * Demonstrate and troubleshoot Wavetronix products * Build positive relationships with customers * Be self‐motivated and enjoy working on and with teams * Have clear written and verbal communication skills * Be intrinsically motivated and enjoy working with the customer * Able to work flexible shifts and to adapt workflow to changing project schedules * Have previous field service experience in traffic signal/ITS cabinets * Provide technical training (typically up to 10 people) on products as needed either in the field or in office * Have the ability to give technical presentations * Review plans and design Wavetronix products into projects * Conduct technical site surveys * Provide service and customer support both in the field and over the phone * Help manage all on site installation/configuration of products * Diagnose errors or technical problems and determine proper solutions * Document processes and produce timely and detailed trip reports * Cooperate with the team and share information across the organization * Comprehend customer requirements and make appropriate recommendations * Keep track of current projects and support cases in CRM * Have a basic understanding of networking * Be excited about personal development and eager to engage in development training * Travel as required within and between territories. * Technical degree (EE, EET) or certifications in ITS/traffic industry preferred More specifically, the successful Applications Specialist will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones * Understand company core values, strategies, and initiatives * Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment * Able to effectively use mobile tools and applications * Have a positive relationship with Wavetronix customers * Able to understand and effectively communicate technical procedures and processes to customer * Comprehend customer requirements and make appropriate recommendations to the client * Effectively communicate and cooperate with Technical Services and share information across the organization 6 Month Milestones * Master installation and configuration of Wavetronix products * Demonstrate the ability to troubleshoot, test, repair, and service technical equipment * Demonstrate functional knowledge of Wavetronix non‐core product line 12 Month Milestones * Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products * Learn intersection and controller cabinet basic operation * Perform at least 5 solo technical customer visits Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. About Wavetronix: Wavetronix purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.

IT Support Specialist RATE: $25.00-$30.00 per hour Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs. ESSENTIAL FUNCTIONS: Image new computers for deployment and evaluate old computers for repurposing or recycling. Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals. Identify and resolve network/VOIP issues. Configure and install application software and operating systems. Manage users and resources using Microsoft Windows Active Directory, Microsoft Office 365 and other platforms. Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training. Provide technical guidance to employees and create user-friendly documentation. Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends. Support company phone systems and assist with mobile device management. Collaborate with other Information Technology staff on various projects. Perform all other duties as assigned. EDUCATION AND EXPERIENCE: Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education. Microsoft, Cisco, Linux, or similar certification is a plus. SKILLS, TALENTS AND/OR CHARACTERISTICS Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus IND123

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. Sr positions provide training and mentor Level I and II teammates. SR Tech Support Specialists act as subject matter exports for Tech Support applications, and complete large projects with little management oversight. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC -related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. Resolves or troubleshoots computer problem areas and provides maintenance for PC equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems. * Issues that may require coordination with additional I.S. teams. * Issues that may require enterprise level application technologies. * Issues that may require GPO policy additions/edits. * Assisting with business process redesign and documentation, as it relates to the implementation and use of new technology. Programs, Installs and Troubleshoot Printers: * Unboxing, assembling and installing new printers. * Configuring printers to work on the network and work with analyst on application setup. * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. * Projects Coordination * Assist the Manager with small to medium project management related activities. * Attend Project meetings related to assigned projects: * Discuss and understand customer workflow. * Recommend computer equipment to meet customers' needs. * Map out placement of equipment based off workflow and needs. * Participate with other teams related to project: * Work with analyst teams on application install * Work with analyst teams with printer configuration * Work with Network Admin Team to verify proper network capabilities at install location (VLAN, open ports etc.). * Coordinate with other project team members to complete Tech Support tasks. * Implement tasks assigned in timeline determined during project meetings. * Completes large projects independently with little management oversight. ex. new construction projects. Information Technology Enterprise Application * Acts as a subject matter expert and provides support and maintenance for Tech Support applications. * Provides training of applications to Tech I and Tech II. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. * Provides IT support for MacBooks, iPads, iPhones, and Android Devices. * Basic Cisco switch diagnostics and programming. * Basic Active Directory additions, deletions, and maintenance. * Receive hardware/software in Peoplesoft as orders arrive and auto assign those associated work orders in Ticket Management. * Create, modify, and add computer based Group Policies to Beacon Endpoints. * Generate quotes for the organization for hardware/software. * Create and modify Purchase Orders in Peoplesoft for hardware/software. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * Bachelor's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university is preferred. Four or more years of progressively responsible experience using computer hardware and software applications pertinent to Beacon Health System is required. Knowledge & Skills * Requires technical knowledge of computer operations. * Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software. * Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations. * Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment. * Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data. Also requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner. * Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and department co-workers in a professional, clear, courteous and responsive manner. * Requires an understanding of the problems that technology creates and the ability to work with current trends to provide viable solutions. * Act as a subject matter expert and provide support and maintenance for Tech Support applications. * Requires project management skills. Working Conditions * Works in an office environment. * May experience some mental/visual fatigue due to continued use of computer equipment. * Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines. * Requires the ability to work a flexible schedule, including being on-call, in order to meet the needs of the department. Physical Demands * Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

Job DescriptionApplied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation IT Service Manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. This is a Monday to Friday position from 8 AM - 5 PM. There is a rotating on-call schedule once training is complete about 2-3 times per year. Essential Duties and Responsibilities: Installing and supporting customers' IT environments including user workstations, servers, and other infrastructure devices. Troubleshooting, resolving, or escalating client technical issues as needed Updating client documentation in document retention system Recommending procedure modifications and improvements Answering customer phone calls as needed Providing guidance and support to Tier 1 IT Technicians Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following: Windows PC, Mac, and server operating system environments Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word Microsoft 365 Management Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices Cloud VOIP Systems Excellent customer service skills are essential Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously Ability to quickly learn, understand, and manage new systems related to information technology High degree of flexibility and problem solving. Cisco Meraki, experience preferred ConnectWise Suite, experience highly preferred Requirements Include: Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred. Three or more years' experience in an IT related role One of the following certifications is required: A+ Certification NET+ Certification Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Server Plus Other IT related certification Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, opportunity for advancement, and an onsite fitness center. Powered by JazzHR RlsWKFEMYU

Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care. Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds. Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health. The Radiopharmacy Support Technician assists in the manufacturing of sterile radioactive drug products in compliance with cGMP, radiation safety, and aseptic processing standards. This role performs routine and non-routine support activities, including cleaning and preparation of cleanroom environments, material preparation, environmental monitoring, and final product packaging and shipping. The technician ensures accurate documentation of production activities, adheres to safety protocols for handling radioactive materials, and assists in cleaning, sanitization, and inventory management to maintain a compliant and controlled environment. This position requires attention to detail, the ability to follow strict procedures, and a commitment to ensuring product quality and patient safety in a regulated manufacturing environment. By ensuring seamless facility operations and compliance with regulatory and quality standards, this role contributes directly to BAMF Health's commitment to delivering innovative and high-quality radiopharmaceuticals for precision healthcare. Duties and Responsibilities, including but not limited to: Maintain controlled and classified environments as outlined by the BAMF Health Quality Management System and under supervision as required by State and Federal law Cleaning and preparation of ISO 8, 7, and 5 environments for routine purposes, as well as in preparation of radiopharmaceutical production Upkeep of site inventory, including cycle counting, kit preparation, and order requests Perform radiation safety checks and tasks Perform Environmental Health and Safety checks and tasks Perform quality system checks and tasks Packaging and occasional delivery of unit doses to customer Accurately complete applicable documents and records Other duties as assigned Basic Qualifications: High-School Diploma or GED required Preferred Qualifications: Familiarity with cleanroom processes as they relate to gowning and cleaning or experience functioning in a highly regulated environment preferred Experience with GDP (good documentation practices) preferred Schedule/Compensation Details: Employment Status: Full time (1.0 FTE) Weekly Scheduled Hours: 40 Hours of work: Night Shift- Starting as early as 10:00 PM Days worked: Monday to Friday At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include: Employer paid High Deductible Health Plan with employer HSA contribution Flexible Vacation Time 401(k) Retirement Plan with generous employer match Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection Free Grand Rapids downtown parking Disclaimer BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health. BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.

Customer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites. What it's like to work here: This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team. What you will get to do: Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training. Answering customer service phone calls and e-mails. Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell. 25% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager. Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups. Other project related activities as needed. What will make you successful: 3 to 5 years of experience in a related field or position. Travel experience. Driver's license. Ability to get a passport (travel to Canada and Mexico). Experience with electrical systems and controllers - HMI troubleshooting experience. Proficiency with a multimeter. Must enjoy learning new things. Must be able to act calmly in stressful situations. Self-motivated and organized. Good communication skills.

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for multiple NTS services. Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team members. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Ability to function independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage work flow operations to meet or exceed SLOs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management. • Identifies, researches, and resolves Telephony Billing Issues. Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answers questions or resolves telephony problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of telephony hardware and software, including ordering and installation. • Strong communication skills. • Communicates accurate and useful status updates. Manages and reports time spent on all work activities. Ability to work in a team environment. Years of Experience: Additional Information All your information will be kept confidential according to EEO guidelines.

Are you looking for an organization that empowers its team members to learn, grow and make a genuine impact? Is work/life balance important to you? At Kawasaki, we offer this and so much more. The Engine Division of Kawasaki Motors Corp, headquartered in Grand Rapids, MI has an opening for an IT Help Desk Analyst based in Grand Rapids, MI. As an IT Help Desk Analyst, this position will accept end-user contacts in the office or on a rotational on-call schedule to gather requirements, procedures, and problems while responding to Help Desk Calls and Cases. This role will resolve and ensure the proper functioning of computer systems and office productivity equipment capabilities, workflows, and operations. This position will assist end-users in resolving and learning to use various IT systems, software, office productivity hardware, and audio/visual equipment. Responsibilities: * Follow all company IT Policies & Procedures, Quality, Environmental, and Production System compliance regulations. * Display appropriate proficiency with computers and computer applications, including Windows and MacOS operating systems, Microsoft Office 365 suite of products, Salesforce and related products, Cisco networking equipment and software, Amazon web services products, and internally built applications. * Quickly diagnose and correct minor and intermediate issues with hardware and software and create instructional materials as needed. * Able to understand the underlying workflow requirements for various departmental interfaces. * Understand standard business systems (i.e., ERP, CRM, communications (both digital and analog). * Accept Help Desk calls on-site or remotely for all products, systems, and software that the Engines Division IT team supports. * Provide on-site staff and remote end-users with assistance solving computer-related problems, such as hardware malfunctions and software program issues. * With oversight, maintain and monitor computer programs and systems, correcting errors and making necessary modifications and/or recommend changes. * Using initiative, document and revise system procedures, test procedures, and departmental standards. * Assist in the review of programs and systems before operational deployment. * Maintain continual working knowledge of technology trends through manuals, periodicals, and technical reports to meet staff and end-user requirements. * Perform basic to intermediate network support and security activities. * Evaluate and recommend computer software or hardware needed to set up, improve, or alter existing business and end-user systems. * Install and maintain new and existing equipment. * Train users and answer questions. Education and Experience: * Bachelor's degree in computer-related field with two years of experience or two-year associate degree with four years of experience. * Knowledge of or experience with Cisco Meraki networking equipment (can include, but is not all-inclusive: Wireless Access Points, Switches, Web console), Palo Alto firewall equipment and Global Protect VPN software, and SolarWinds management console. * Experience installing, configuring, and administering network technologies. * Experience with network and managing wiring runs. * Experience across multiple PC manufacturers and models, peripherals, and equipment. * Experience with Windows 10, Windows 11, Windows Server 2019 and above, Microsoft 365 applications, Active Directory, MacOS v10.x and above, and Salesforce and associated products. * Experience with disaster recovery processes. * Experience with virus and malware protection and eradication. * Experience with security analysis and implementation of recommendations. * Experience with monitoring Quality of Service (QoS) across the network, making recommendations for improved performance, and implementing changes. * Experience with monitoring network performance and implementing changes to optimize performance. * Strong attention to detail. * Maintain high level of confidentiality. Who We Are: The Engine Division of Kawasaki Motors Corp, headquartered in Grand Rapids, MI supports 4 cycle engines commonly used in the lawn and garden industry. Please visit ********************************** for more information on Kawasaki Motors full product line. What We Offer: Your health and wellness are important to you - and to us. That's why we provide a comprehensive benefits program designed for you (and your family) in mind. * Good work/life balance. * Medical, dental, and vision plans * Flexible Schedules * Summer Hours * Referral Program * Employee Assistance Program * Life insurance * Flexible spending account * 401K * Generous Time off * Educational Assistance * Ongoing training and development * Team member product purchase program

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI Duration:1+ year (with possible extension) Job id: 17-72488 · Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · end user trouble shooting skills · Break/fix support. IMAC, data migration, pc refresh. · Installation, configuration and maintenance of windows, hardware's and software's. · Desktop and laptop installation ,configuration and upgradation · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Data Center IT Technician is responsible for installing, testing, and maintaining a wide range of network and IT infrastructure within a data center environment. This includes fiber, coax, and copper cabling, as well as racking and configuring servers, switches, routers, and power distribution units. The Data Center IT Technician performs advanced troubleshooting, circuit testing, and custom installations while ensuring adherence to quality standards and customer requirements. This role requires strong technical skills, attention to detail, and the ability to manage priorities in a fast-paced, mission-critical setting. **Responsibilities** + Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. + Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. + Deploy cabinet rack mount PDU's. Install cable management systems to include wire managers and patch panels. + Rack and stack customer equipment. + Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). + Conduct carrier circuit maintenance. + Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. + Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. + Work with IT Lead or customer to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). + Maintain detailed written records of all work activity. + Escalate SRs that require additional information. + Determine work priorities from the ticketing queue and ensures adherence to all commit times. + May perform other duties as assigned. **Qualifications** + High school degree or equivalent. + 2+ years of related work experience with server builds in a production data center environment. + Ability to lift up to 50 lbs throughout the day. + Ability to read installation drawings (Visio drawings/spreadsheets). + Knowledge of cable limitations to daily work (distance limitations, etc.). + Basic understanding of Unix / Windows booting process, commands, and system command language. + Ability to troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. + Experience with troubleshooting all circuits with carriers. + Ability to work days/nights/weekends/holidays, if needed and/or required. + Strong communication skills. + Proficient in MS Office and Outlook preferred. + One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+. The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Elevate Patient Financial Solutions has an exciting career opportunity available as a Help Desk Analyst Tier I. This position will be located in Grand Rapids, MI. The Full Time/Part Time schedule for this role will be Monday through Friday 7 AM to 4 PM or 8 AM to 5 PM. POSITION OVERVIEW: The Help Desk Analyst is responsible for resolving Customer Service Requests related to both software and hardware issues that are routine to moderate in scope. Essential Duties and Responsibilities * Answers, evaluates, and prioritizes incoming telephone, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. * Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. * Provides excellent customer service with problem resolution. Establishes strong working relationships with internal and external customers. Ensures customer satisfaction by responding to all help desk requests in a timely and professional manner. * Logs and tracks calls using IT service management software and maintains historical records and related documentation. * Assists in installation of company computers, software, and peripheral equipment. * Tracks and maintains an accurate documentation of computer equipment in configuration management database. * May analyzes and evaluate incidents and make recommendations to reduce help line incident rate. * May interact with software and hardware vendors to request service regarding defective products. * Tests software and hardware to evaluate ease of use and whether product will aid users in their work. * Performs basic Active Directory and Exchange administration * Works within key ElevatePFS processes and works to achieve better efficiencies * Assures work area meets the requirements of ElevatePFS's policies and is consistent with Federal and state patient privacy regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA). * Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * Associate degree in technology and/or 1 - 2 years related experience. * Extensive knowledge of PC hardware and software support required. * 1+ year overall Windows 10/11 operating systems support or administration experience. * Good working knowledge of Microsoft Office, Office 365, and Windows required. * 1+ years of Active Directory experience. * Help Desk experience preferred. * Excellent customer service skills (friendly, courteous, and helpful). * Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, public, and client's staff members. * Strong analytical and problem-solving skills a must * Ability to multitask; excellent organizational and planning skills required * Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria. Benefits: ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer