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The differences between terminal managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a terminal manager, becoming a service center manager takes usually requires 4-6 years. Additionally, a terminal manager has an average salary of $74,237, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a terminal manager include customer service, DOT and OSHA. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Terminal Manager | Service Center Manager | |
| Yearly salary | $74,237 | $40,821 |
| Hourly rate | $35.69 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 16,792 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Average age | 45 | 44 |
| Years of experience | 4 | 6 |
Terminal managers are professionals who are responsible for managing workers and direct dispatching activities of logistics vehicles. These managers are required to develop relationships with corporate and operational departments so that they can ensure the company logistics standards are met. They must resolve customer service complaints by implementing satisfactory solutions to retain customers. Terminal drivers must train new drivers so that they can be licensed, tested, and certified according to federal and state laws. They are also required to maintain a clean and safe working condition of their facility and equipment.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Terminal managers and service center managers have different pay scales, as shown below.
| Terminal Manager | Service Center Manager | |
| Average salary | $74,237 | $40,821 |
| Salary range | Between $55,000 And $99,000 | Between $30,000 And $54,000 |
| Highest paying City | San Leandro, CA | Syracuse, NY |
| Highest paying state | Virginia | Rhode Island |
| Best paying company | Hub Group | Capgemini |
| Best paying industry | Energy | Energy |
There are a few differences between a terminal manager and a service center manager in terms of educational background:
| Terminal Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between terminal managers' and service center managers' demographics:
| Terminal Manager | Service Center Manager | |
| Average age | 45 | 44 |
| Gender ratio | Male, 87.4% Female, 12.6% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 11.1% Unknown, 4.3% Hispanic or Latino, 18.3% Asian, 6.1% White, 59.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 5% | 10% |