Travel consultant vs tour agent

Differences between travel consultant and tour agent duties and responsibilities

Travel consultant example responsibilities.

• Manage small scale projects to ensure profile databases and scripts properly transfer information in GDS.
• Negotiate contracts, book event/meeting space; manage corporate housing for independent contractors, including RFP's and ROI's.
• Collaborate with other offices on VIP and unusual international reservations for better quality of reservations.
• Provide customer service by providing administrative support to associates using the online reservation booking tool Apollo.
• Modify business travelers airline, car and hotel reservations including exchanging tickets in emergency and non emergency situations.
• Book transportation and hotel reservations using a computer or telephone, collecting payment for transportation and accommodations from the customer.
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Tour agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Provide excellent customer service through making group reservations and tour reservations.
• Greet and check in guests for their respective tour presentations, look up accounts, and input guest information in CRS.
• Perform travel agent duties providing a prestige customer experience in booking tours internationally and domestically for a fast pace tour company.
• Remain prepared to respond to emergencies and conduct emergency procedures according to FAA guidelines.