University relations director vs director, customer relations

The differences between university relations directors and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a university relations director and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $95,885 average annual salary of a university relations director.

The top three skills for a university relations director include marketing campaigns, project management and investor relations. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

University relations director vs director, customer relations overview

	University Relations Director	Director, Customer Relations
Yearly salary	$95,885	$134,672
Hourly rate	$46.10	$64.75
Growth rate	8%	8%
Number of jobs	23,143	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a university relations director do?

University Relations Directors manage the company's partnership with schools. They are employed by companies with businesses that cater to universities, colleges, or other related academic institutions. They handle the group that works as account managers or act as account managers themselves. They are in charge of setting their department's targets. They also create strategies to meet their goals. University Relations Directors should have a wide network. They should know how to create professional relationships with clients, maintain clients, and ensure customer loyalty. University Relations Directors should be familiar with the current trends in the academe and their business field.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

University relations director vs director, customer relations salary

University relations directors and directors, customer relations have different pay scales, as shown below.

	University Relations Director	Director, Customer Relations
Average salary	$95,885	$134,672
Salary range	Between $56,000 And $163,000	Between $91,000 And $197,000
Highest paying City	San Francisco, CA	Carson City, NV
Highest paying state	Nevada	Nevada
Best paying company	Nike	California Resources
Best paying industry	-	Manufacturing

Differences between university relations director and director, customer relations education

There are a few differences between a university relations director and a director, customer relations in terms of educational background:

	University Relations Director	Director, Customer Relations
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

University relations director vs director, customer relations demographics

Here are the differences between university relations directors' and directors, customer relations' demographics:

	University Relations Director	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 51.7% Female, 48.3%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.2% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between university relations director and director, customer relations duties and responsibilities

University relations director example responsibilities.

Draft all shareholder communications and 1993 annual report/Form 10-K; manage registrar/transfer agent activities and relationship with NASDAQ.
Experience in managing stock splits, odd-lot buybacks, proxy fights, annual meetings, litigation settlements and securities offerings.
Hire, train and manage play-by-play broadcasters guaranteeing a professional and informative listening experience.
Initiate and execute successful programs to encourage alumni attendance, involvement and donations.
Maintain CRM database used for benefactor tracking, financial reporting and marketing-driven fundraising efforts.
Establish automation and integration with CRM databases that enable accurate audience segmentation and time responses.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

University relations director vs director, customer relations skills

Common university relations director skills

Marketing Campaigns, 25%
Project Management, 22%
Investor Relations, 7%
Investment Community, 4%
Website Content, 3%
Professional Development, 3%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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University Relations Director
University Relations Director vs Director, Customer Relations

Updated January 8, 2025

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