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The differences between vice president of communications and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a vice president of communication and a director, customer relations. Additionally, a vice president of communication has an average salary of $156,662, which is higher than the $134,672 average annual salary of a director, customer relations.
The top three skills for a vice president of communication include strategic communications, external communications and press releases. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.
| Vice President Of Communication | Director, Customer Relations | |
| Yearly salary | $156,662 | $134,672 |
| Hourly rate | $75.32 | $64.75 |
| Growth rate | 8% | 8% |
| Number of jobs | 43,726 | 26,470 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 79% | Bachelor's Degree, 65% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
A vice president of communication is in charge of overseeing and implementing internal and external communication programs. Their responsibilities revolve around setting goals and objectives, allocating budgets, delegating tasks, liaising with key clients, and managing the workforce to ensure an efficient workflow. They may also produce progress reports for the president and other executives, prepare presentations, develop business plans, and devise strategies to optimize services and operations. Furthermore, as vice president, it is essential to implement the company's policies and regulations, creating new ones as needed.
Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.
Vice president of communications and directors, customer relations have different pay scales, as shown below.
| Vice President Of Communication | Director, Customer Relations | |
| Average salary | $156,662 | $134,672 |
| Salary range | Between $94,000 And $258,000 | Between $91,000 And $197,000 |
| Highest paying City | Menlo Park, CA | Carson City, NV |
| Highest paying state | Nevada | Nevada |
| Best paying company | Sumitomo Mitsui Financial Group | California Resources |
| Best paying industry | Media | Manufacturing |
There are a few differences between a vice president of communication and a director, customer relations in terms of educational background:
| Vice President Of Communication | Director, Customer Relations | |
| Most common degree | Bachelor's Degree, 79% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between vice president of communications' and directors, customer relations' demographics:
| Vice President Of Communication | Director, Customer Relations | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.9% Female, 55.1% | Male, 46.1% Female, 53.9% |
| Race ratio | Black or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 8.9% Asian, 5.1% White, 75.2% American Indian and Alaska Native, 0.4% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 16% | 16% |