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Vice president of communication vs director, customer relations

The differences between vice president of communications and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a vice president of communication and a director, customer relations. Additionally, a vice president of communication has an average salary of $156,662, which is higher than the $134,672 average annual salary of a director, customer relations.

The top three skills for a vice president of communication include strategic communications, external communications and press releases. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Vice president of communication vs director, customer relations overview

Vice President Of CommunicationDirector, Customer Relations
Yearly salary$156,662$134,672
Hourly rate$75.32$64.75
Growth rate8%8%
Number of jobs43,72626,470
Job satisfaction--
Most common degreeBachelor's Degree, 79%Bachelor's Degree, 65%
Average age4242
Years of experience44

What does a vice president of communication do?

A vice president of communication is in charge of overseeing and implementing internal and external communication programs. Their responsibilities revolve around setting goals and objectives, allocating budgets, delegating tasks, liaising with key clients, and managing the workforce to ensure an efficient workflow. They may also produce progress reports for the president and other executives, prepare presentations, develop business plans, and devise strategies to optimize services and operations. Furthermore, as vice president, it is essential to implement the company's policies and regulations, creating new ones as needed.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Vice president of communication vs director, customer relations salary

Vice president of communications and directors, customer relations have different pay scales, as shown below.

Vice President Of CommunicationDirector, Customer Relations
Average salary$156,662$134,672
Salary rangeBetween $94,000 And $258,000Between $91,000 And $197,000
Highest paying CityMenlo Park, CACarson City, NV
Highest paying stateNevadaNevada
Best paying companySumitomo Mitsui Financial GroupCalifornia Resources
Best paying industryMediaManufacturing

Differences between vice president of communication and director, customer relations education

There are a few differences between a vice president of communication and a director, customer relations in terms of educational background:

Vice President Of CommunicationDirector, Customer Relations
Most common degreeBachelor's Degree, 79%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Vice president of communication vs director, customer relations demographics

Here are the differences between vice president of communications' and directors, customer relations' demographics:

Vice President Of CommunicationDirector, Customer Relations
Average age4242
Gender ratioMale, 44.9% Female, 55.1%Male, 46.1% Female, 53.9%
Race ratioBlack or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 8.9% Asian, 5.1% White, 75.2% American Indian and Alaska Native, 0.4%Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage16%16%

Differences between vice president of communication and director, customer relations duties and responsibilities

Vice president of communication example responsibilities.

  • Manage department budget to achieve efficient returns on investments (ROI).
  • Provide detail analysis after each event, including ROI, leads generate and any other findings.
  • Manage all aspects of business operations that include sales and marketing, advertising, administration, financial oversight and inventory/procurement management.
  • Assist in the recruitment process as well as marketing the fraternity's strengths.
  • Place executives as speakers at industry conferences, create PowerPoint presentations, attend and provide trade show support.
  • Used email, Facebook, text messaging, and other online communications systems to inform the chapter and keep them update.
  • Show more

Director, customer relations example responsibilities.

  • Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
  • Attend morning meeting daily and attend Medicare meetings weekly.
  • Assist with payroll and create excel spreadsheets to document all sales status and quotas.
  • Alert all departments through creating and delivering reports for guest preferences and VIP's.
  • Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
  • Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.
  • Show more

Vice president of communication vs director, customer relations skills

Common vice president of communication skills
  • Strategic Communications, 8%
  • External Communications, 7%
  • Press Releases, 7%
  • Oversight, 7%
  • Project Management, 5%
  • PowerPoint, 4%
Common director, customer relations skills
  • Customer Relations, 16%
  • Leveraged, 11%
  • Government Relations, 5%
  • Press Releases, 5%
  • Payroll, 5%
  • Customer Complaints, 4%

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