Welcome desk agent vs desk assistant

The differences between welcome desk agents and desk assistants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a welcome desk agent has an average salary of $44,853, which is higher than the $27,353 average annual salary of a desk assistant.

The top three skills for a welcome desk agent include reservations, front desk and customer service. The most important skills for a desk assistant are customer service, residential life, and phone calls.

Welcome desk agent vs desk assistant overview

	Welcome Desk Agent	Desk Assistant
Yearly salary	$44,853	$27,353
Hourly rate	$21.56	$13.15
Growth rate	-	-
Number of jobs	50,501	25,019
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 73%
Average age	37	37
Years of experience	-	-

Welcome desk agent vs desk assistant salary

Welcome desk agents and desk assistants have different pay scales, as shown below.

	Welcome Desk Agent	Desk Assistant
Average salary	$44,853	$27,353
Salary range	Between $26,000 And $75,000	Between $12,000 And $61,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Massachusetts General Hospital
Best paying industry	-	-

Differences between welcome desk agent and desk assistant education

There are a few differences between a welcome desk agent and a desk assistant in terms of educational background:

	Welcome Desk Agent	Desk Assistant
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 73%
Most common major	Business	Psychology
Most common college	-	-

Welcome desk agent vs desk assistant demographics

Here are the differences between welcome desk agents' and desk assistants' demographics:

	Welcome Desk Agent	Desk Assistant
Average age	37	37
Gender ratio	Male, 35.0% Female, 65.0%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 11.2% Unknown, 6.7% Hispanic or Latino, 20.6% Asian, 9.5% White, 50.5% American Indian and Alaska Native, 1.4%	Black or African American, 11.8% Unknown, 6.7% Hispanic or Latino, 16.6% Asian, 11.7% White, 51.9% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between welcome desk agent and desk assistant duties and responsibilities

Welcome desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Register guest reservations into computer.
Maintain the orderliness and cleanliness of POS and the kiosks.
Verify credit limits and maintain guest profiles, including VIP status.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
Prepare documents and PowerPoint presentations and disseminate information.

Desk assistant example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
Fulfill front desk duties such as: customer service, operating cash register, scheduling reservations, answering phone calls and housekeeping
Check ids, close the weight room, put weights away, answer phones
Check in/out guests and operate hotel booking software.
Answer calls, complete paperwork, and ensure the hall run smoothly
Check in residents after midnight, and run check out of dorm equipment.

Welcome desk agent vs desk assistant skills

Common welcome desk agent skills

Reservations, 31%
Front Desk, 20%
Customer Service, 9%
Telephone Calls, 6%
Computer System, 5%
Guest Service, 4%

Common desk assistant skills

Customer Service, 22%
Residential Life, 18%
Phone Calls, 16%
Front Desk Coverage, 8%
Administrative Tasks, 7%
Emergency Situations, 4%